Maytag / refrigerator
I purchased a Maytag refrigerator in May at the Home Depot in Los Cabos. It hasn't worked properly since the first week. The freezer is full of ice on the wall & light. There's water dripping into the refrigerator. Items freeze in the refrigerator that are towards the back wall. I've called every single number given me by both Home Depot management, customer service & Home Depot corporate. I finally had a service man come out who took pictures of everything & said it was a seal problem & he would be back in 7-10 days. This Wednesday will be 3 wks. without any contact. Why can't this problem be resolved. This has been the worst service I've ever had with a large purchase from your company. I spoke with Armando Puente in customer service who has done absolutely nothing except apologize. I am not looking for apologies, I am looking for a resolution to this problem. It should not be this difficult. Mark Diamond. Teqdude101@hotmail.com. [protected].
Updated by Mark Diamond, Sep 04, 2018
It’s been over a month of telephone calls, hours of being put on hold on an international toll call & still no resolution. After given ONE apology I told them I don’t want an apology, I want the [censored]ING problems fixed. Nada!!!
Maytag Customer Care's Response, Sep 05, 2018
Hi Mark and sasalala, please reach out to our team in your local region. Here is a link with options to contact us: https://www.maytag.mx/soporte/contacto.html and https://www.maytag.com/services/contact-us.html We look for your call or email. Please include your name, address, phone number along with the refrigerator model and serial number and also please include a brief summary of the concerns. We are sorry for the frustration and would be happy to look into your concerns.
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