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Maytag / French Door Refrigerator / problems with the ice maker!

Posted:   User 
Complaint Rating:  82 % with 393 votes
82% 393
I bought my maytag ice2o French door refrigerator from home depot 8 mos ago. Loved it when I got it, but soon after had problems with the ice maker. They replaced the ice maker. Now the ice maker is still having problems. Its not strong enough to break up all the ice. The ice cubes freeze in big blocks causing the system to clog. Last night the thing took on a mind of its own. All the lights are flashing on the control panel, the ice and water maker don't work at all. The flap is constantly opening and closing all on its own, constantly making a clicking noise all night long. Finally we had to unplug it so we could get 4 hours sleep. Plug it in this morning and its still doing it. My biggest concern is what happens after the warranty runs out. I already know this thing has mechanical problems. Did I get a lemon or is it junk?? Either way I'm stuck with a $2,800 refrigerator that seems like it has bad engineering.
Maytag Customer Care's Response, Mar 31, 2017
Dear Valerie: We are sorry to hear of the issue that you are experiencing with your Refrigerator.
We would be happy to look into this matter. If you could email us at Maytag_Reviews@Maytag.com with your name, phone number, and address along with the model and serial number of the Refrigerator.
Complaint comments Comments (422)    Updated: Complaint country United States Complaint category Appliances


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A  4th of May, 2009 by  User  Agree Disagree 0 Votes
mine has the same problem not enough power to break up the ice. Maytag brags about the repairman with nothing to do, he needs to get off his ### and figure out how to fix this problem. No its not aproblem its a widespread DEFECT. I will never by anything with the maytag name again.
A  14th of May, 2009 by  User  Agree Disagree +1 Votes
I had the control panel problem last year. They fixed it free. Now my ice maker doesn't work.
A  23rd of Aug, 2009 by  User  Agree Disagree 0 Votes
Wow! It's amazing to see how many people have the exact same problem! This evening my husband and I were sitting on the sofa only to hear a loud clicking and popping sound in our kitchen. When we went to examine what the cause was, we noticed that our Maytag fridge was "possessed". We've only had this fridge for 13 months!

I will be calling Maytag and demanding they fix this problem. Obviously, they need to do some kind of recall or deal with a class action lawsuit!
A  23rd of Aug, 2009 by  User  Agree Disagree 0 Votes
Wow! It's amazing to see how many people are having the same issues with their fridge! My husband and I happened to be sitting on the sofa this evening when we heard a popping and clicking sound coming from the kitchen. When we went to investigate, we noticed that our fridge was "possessed." After reading all the complaints, we realized we were not the only ones going through the same problem. We've only had our fridge for 13 months! This is ridiculous!

We will be calling Maytag ASAP. If they do not plan on recalling this fridge and/or fixing this problem for free, I will definitely let them know I will file a class action lawsuit.
A  11th of Sep, 2009 by  User  Agree Disagree 0 Votes
Well I am having the same issues that I have read so far, with the ice maker. What is going on with this thing??? Maytag Model number, MFI2568AES stopped making ice. The water dispenser works well but no ice. I wish that I had read more about this refrigerator, what a dud. I love it but if this is the kind of service that it gives that stinks. I also agree that this issues must be wide spread and needs to be addresses by the Maytag folks. Sad, I will not buy another Maytag refrigerator. that is for sure.
A  11th of Oct, 2009 by  User  Agree Disagree 0 Votes
same here, just had to lol, we baught over price junk that is not backed by the G.E. If there is a class action sign me up Model #MFI2568AEW
A  4th of Nov, 2009 by  User  Agree Disagree 0 Votes
My wife and I bought a Maytag Ice2O in the summer of 2006 as part of a kitchen remodel. We love the design of the French Door refrigerators but at that time our selection was limited. My wife was dead set on ice and water in the door so at the time the Ice2O was the only choice. What a piece of junk. The first year ('07) the main control board goes out and the entire front electronics panel has to be replaced. The next year ('08) the ice chute door goes haywire and flaps constantly along with the display images blinking. This year (last week) the fridge started making a noise like a compressed air hose was hissing inside somewhere and the whole unit stopped cooling. Everything defrosted or went bad that was in the fridge (we were out of town when this happened). Luckily we purchased the extended warranty. We called Maytag on Friday of last week (10/30) and they sent a technician from A & E to our home yesterday (11/3). He was there all of ten minutes and said that the unit is "non-repairable". This is where it gets interesting. According to the warranty Terms & Conditions, they have three options 1. Repair; 2. Replace; 3. Refund. Since the unit is non-repairable you would think it would be an easy call to either replace the unit or refund us our purchase price. Oh no. According to some kid by the name of "Troy", they have up to seven (7) days to make a determination. I asked Troy to point out to me in my contract where it gives them the right to take seven days to make that decision. He couldn't. In fact, he just kept reading from his "script" and repeating "sir, we have seven days to make a decision regarding your situation". I told Troy to make a note in my claim file that if that's the way they are going to be I don't want a replacement, I want to be reimbursed because I will not have another Maytag/Amana/Kenmore product in my house. It will be interesting so see what "determination" they make after seven days. WIth all the complaints about this product you would think that a recall would be in order. When you spend this much money on an item, you expect it to work and work well. This is ridiculous. Is it any wonder why the American applicance industry is dying while those companies from overseas (LG, Samsung, Bosch, etc.) are thriving?
A  12th of Apr, 2010 by  User  Agree Disagree +1 Votes
Just fixed mine using this web site.


Very easy to do with no skills at all. Cost me about $22.00
A  15th of Apr, 2010 by  User  Agree Disagree 0 Votes
I have the SAME problem!!! :o(
A  16th of Apr, 2010 by  User  Agree Disagree 0 Votes
We purchased a Maytag french door fridge with freezer at the bottom for our second home which was where we were to retire. We have had it only 3 years with little use and have had it repaired two times. Now I am told the compressor needs replacing and will cost $500. I am now a widow and can't afford it so I'll be getting rid of this poor product and will NEVER consider a Maytag anything. We had a similar experience with a GE washer/dryer and dishwasher, so I'm not sure what products are any good these days. The last fridge I had ran with no problems for 28 years. I wish I had it back! America used to make such good products, now, well...
N  19th of May, 2010 by  User  Agree Disagree 0 Votes
I'm so irritated with this fridge. Any in for a class action, I am totally game.
A  20th of Jul, 2010 by  User  Agree Disagree 0 Votes
Steve had the fix fixed mine last night with 5 dollars worth of parts sign me up for the lawsuit
N  27th of Jul, 2010 by  User  Agree Disagree 0 Votes
I guess I am jointing the club of disgruntled Maytag refrigerator owners! I thought that when I purchased this appliance, I was getting quality and durability! Wrong! Add me to the lawsuit list. Supposedly in ten days I will. have it repaired, but by God if I get a bill in the mail..I'll simply write this web link on it with a special note for them to kiss my a** and send it right back to them!
A  12th of Aug, 2010 by  User  Agree Disagree 0 Votes
My maytag refrigerator is a little older, 2004, but I have not had an icemaker that works in 2 years. It still makes ice, but the door unit is worthless. If anyone decides to file a class action, count me in!!!
N  20th of Aug, 2010 by  User  Agree Disagree 0 Votes
bought the french door 5 years ago. 3 months later, the motor went!!! 3 months? GIVE ME A BREAK. Worked fine after that, all the sudden, out of the blue, the lights went crazy, call the Maytag guy, warranty does not cover ...HUH? NO WORKING LIGHTS! About a month ago, the doors started to open when you close the left side, right side opens when you close the left side, now, the ice maker takes forever to make half dozen of ice cubes!!! But I love my refrigerator, piece of junk but I love it, no more warranty, so, I guess I have to figure it out on my own $%#@$#%%$#$#!!!
N  25th of Aug, 2010 by  User  Agree Disagree 0 Votes
Wow! I wish I would have read all of these complaints before purchasing my Maytag refrigerator! I have had my MFT2771WEM Maytag Ice20 French Door Refrigerator for 3 weeks and the ice maker is already having issues! I came home on my lunch yesterday to find puddles of water inside my refrigerator. After cleaning up the mess, I decided to conduct an experiment to find out where the water was coming from. I dumped the ice so the ice maker would make more... came home that evening to another flooded refrigerator. I have now turned the ice maker off. This evening I saw water running down the front of my refrigerator... I then found a pool of water in the tray of my water and ice dispenser area on the front of the door. This is ridiculous!! I have had the product for 3 weeks!!! I am not a happy customer.
N  4th of Sep, 2010 by  User  Agree Disagree 0 Votes
I have the same refrigerator you have and I am not happy/comfortable with it and I will never buy another maytag in my life. I purchased the extended warranty from the seller of the unit. My suggestion is do not purchase the warranty from the seller because they do no understand the detail working of the unit. The only person who could get my washer (I have all Maytag appliances) working was a magtag repairman, who had to be called in. The doors on the refrigerator unit remain ajar unless we stop, turn around and push both doors together and sometimes that does not work. So if you have another option, please do not buy the 3-door maytag. I have gotten to the point where I am thinking about donating mine if I can not get a solution to my satifaction. I have grandchildren who are in and out of the refrigerator and reminding them to stop, turn around and push the door together is another job that I choose not to do.
A  4th of Sep, 2010 by  User  Agree Disagree 0 Votes
For those I have read concerning the maytag appliance I agree. It is the worst refrigerator I have purchased in my lifetime and I have purchased approximately 10 (even the used one worked better) than this $2000+ package of trash. I will donate it for the write-off and purchase my old stand by; Kenmore.
A  15th of Oct, 2010 by  User  Agree Disagree 0 Votes
My Maytag is doing the same thing. What's the deal on the class action or recall?
A  26th of Oct, 2010 by  User  Agree Disagree 0 Votes
I bought one of the first Maytag French Door Refrigerators in 2006. It was part of a major kitchen remodel. From the beginning, I was told my water pressure was weak and that is why the ice maker didn't produce enough ice(at the time I was the only one living in the house, my daughter was away in school) and why the water only dribbled out when I tried to get a glass iced water through the door. Then all of a sudden it's dumping ice like a champ! (Still no water!) Then just as suddenly, the ice stops!!! Then about 2-3 weeks later it starts making ice again. This has been my only issue with my fridge until now. I went into the kitchen to find the lights winking and blinking and the ice dispenser flapping open and shut!! After being hung up on when I tried to call the 800 number, I finally got somebody to answer after waiting 35 on hold. When I told her the problem, she knew immediately what the problem was, and made arrangements to send the parts to my house and to set up an appointment with A&E factory repair. That was Sunday night, the appointment is for Friday morning. What pisses me off is I gave my father my old GE Monogram side by side and he complains that the ice maker makes TOO MUCH ICE!! I shudda kept the old fridge!! I'll update this post when fridge is repaired.

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