The complaint has been investigated and
resolved to the customer's satisfactionResolved Maytag Neptune Front Loader Washer — the worst appliance experience!
resolved to the customer's satisfaction
I bought a Maytag Neptune MAH7500AWW and matching gas dryer 4 years ago. Previous to that I owned a Maytag top loader and matching electric dryer for 25 years. The old machine was being retired for better washing technology (front loader, etc.), and it's a good thing I kept the old machine!
In four years:
-front panel (touch screen) failed within 2 weeks
-motor controller failed at 2 months, and again at 3 months -mold growing in front seal area. Maytag said to run hotter water, and do a load without clothes and just bleach and hot water each week. Problem continued. (Why should I have to clean a clothes washer every week?) -front seal boot replaced by Maytag at 7 month point. New seal much more resistant to mold, but still gets stinky. -fill valve sticky on cold water, replaced at 14 months. -door latch mechanism replacement at 16 months. -outer tub replacement at 28 months...rear bearing failure due to rear bearing seal leakage. This is an EXPENSIVE repair.
-drain pump motor at about 36 months
-outer tub replacement (again!!!) at 46 months $600!!again!!
For 25 years, I had GREAT service out of my top of the line Maytag top loader washer. For 4 years I had the WORST appliance experience with my top of the line Maytag front loader washer. So bad that I've decided to replace it next time I'm faced with another $600 outer tub/bearing repair. When all is said and done, for a little over 4 years, I paid $1200 for the washer, and $1600 for repairs. Some expensive repairs (motor controller, touch pad) were under warranty. If they fail again, I'll get a different washer. This type of product is unacceptable!
At least it washes well.