the worst appliance experience!
I bought a Maytag Neptune MAH7500AWW and matching gas dryer 4 years ago. Previous to that I owned a Maytag top loader and matching electric dryer for 25 years. The old machine was being retired for better washing technology (front loader, etc.), and it's a good thing I kept the old machine!
In four years:
-front panel (touch screen) failed within 2 weeks
-motor controller failed at 2 months, and again at 3 months -mold growing in front seal area. Maytag said to run hotter water, and do a load without clothes and just bleach and hot water each week. Problem continued. (Why should I have to clean a clothes washer every week?) -front seal boot replaced by Maytag at 7 month point. New seal much more resistant to mold, but still gets stinky. -fill valve sticky on cold water, replaced at 14 months. -door latch mechanism replacement at 16 months. -outer tub replacement at 28 months...rear bearing failure due to rear bearing seal leakage. This is an EXPENSIVE repair.
-drain pump motor at about 36 months
-outer tub replacement (again!) at 46 months $600!again!
For 25 years, I had GREAT service out of my top of the line Maytag top loader washer. For 4 years I had the WORST appliance experience with my top of the line Maytag front loader washer. So bad that I've decided to replace it next time I'm faced with another $600 outer tub/bearing repair. When all is said and done, for a little over 4 years, I paid $1200 for the washer, and $1600 for repairs. Some expensive repairs (motor controller, touch pad) were under warranty. If they fail again, I'll get a different washer. This type of product is unacceptable!
At least it washes well.
The complaint has been investigated and resolved to the customer’s satisfaction.
don't buy the extended warranty from maytag!
They take their time to fix the appliances and don't come. I am still waiting for my washer to get fix and it will take 8 weeks to get the washer fix assuming they do come and have the parts.
My washer is leaking and it took 3 weeks for someone to come out. When the technician did come, he said the last technician forgot to secure the motor with a latch. (That means I had a unsecured motor for a year.) It will take 2 more weeks for someone to come to secure it so a total of 5 weeks of waiting.That day, no one came.
But to top it off, I called and asked the status and ALL FIVE REPRESENTATIVES said he was scheduled to come... they lied. The last rep even said he would come even after 5pm... so I waited.
Finally, I called again and the rep said that the technician wasn't able to come.. gee it was already 5:30 after the scheduled time. The technician should of called me or the 5 REPRESENTATIVE should of told me instead of me waiting. It will take another 2 weeks for someone to come out.
I called this week to confirm someone would come out and... they don't have me scheduled... so I can schedule another appt it and it will take another 2 weeks. That is 8 weeks, 2 months till the washer gets fixed assuming the technician comes and the last technician diagnosis it properly.
My daughter had an Admiral Refrigerator serviced by Maytag Dependebility Plus for the past seven years. Somewhere along the line they got her listed with a new refrigerator that she never purchased because they update your information by unrequested information from sales companies. After paying for service on the only refrigerator she has owned for 7 years her unit went bad. Maytag Dependability agreed that they had her old unit in their system but since they changed it to a new unit she should have caught the change on the bottom of her contract that they made by mistake and now they wont service the product.
If you are still within your 1 year manufacturer's warranty, you should call A & E Factory Service at [protected] - they handle issues for Maytag's first year now.
If you have an Extended Service Contract (Maytag Dependability Plus), look on your certificate and find the # that you need to call for service and they should be able to look into this. Most service providers normally have a 10 day time frame (to diagnosis the problem within 10 days - this info will be on your contract Terms & Conditions also) - with the exception that parts are on backorder. MDP does not have any control over the parts being delivered but with the recent transfer of service from ABS to A & E there have been some issues.
I hope this helps you some and that you get this resolved!
Let me know if I can help further!
maytag has not honored their written warranty
I am involved in a battle with the Maytag Corporation. It has taken place for almost three years. My washer was under warranty, and it is faulty. Maytag has not honored their written warranty. I have called their customer service department as well as their other offices. I have even written Maytag executives and informed them of my machine’s performance. I have expected to be fully compensated for the purchase price of my machine as well as the cost of the destroyed laundry. This has not happened. From the onset I have been directed from one department to the other, all which claim they are not responsible for the handling of this matter. I have been placed on hold, totaling hours at a time! I have left numerous messages. I have been told I will receive a callback and yet, often I do not. I have been deceived from the very beginning! One department claims it’s the other’s responsibility. I am then redirected. When I contact the supervisor of the other department I am given the same excuse- It’s not my problem! I can not assist you. This is not part of my job... I have constantly been misinformed or uninformed! I am at a loss! I know of others with the same complaint with their Atlantis washer. I wish a survey could be taken to determine if this is a major complaint from others as well. I believe there is a legal case. Is there a way you could share my letter so I may determine if I do have support out there? I honestly believe Maytag expects their customers to give up and drop their complaints. I have finally bought a new washer. It is not a Maytag! Maytag is promising a pro-rate. I have lost at least $650 in clothing and have now spent over $1500 for two washers! I have been told I will receive about $460 for my Maytag machine. The machine cost me over $550. If they do actually reimburse me with a pro-rate, I will still lose about $1700! Am I protected? Are my concerns warranted and worth pursuing? I have learned through this horrid experience the importance of keeping all records and dates. I have decided not to rely on phone conversations if at all possible because they can deny what was spoken. If I must rely on a conversation, I ask for the spokesperson’s name and rank. Now I try to get everything in writing. I make copies of letters I have written, as well as those written by Maytag. I keep files on my computer. It is an eye opener! I am more cautious with my future purchases. I do a great deal of researching before I buy. I do not rely on “name-brands”. I search the web and the library to read reviews and collect data about the object’s performance. I check out the consumer magazines. I discuss with other owners of the same item and gather their opinions or recommendations. I ask the salesperson questions! I check with the store on their policies. I find out how well the manufacturer works with their consumers if ever there is a dispute…how they actually honor their warranty. I feel as if I am taking a Business 101 course! I hope to succeed. Do you have any other directions I have failed to consider? Is it possible that I can defend myself and the rights of others deceived by the Maytag Corporation? Thank you for any thoughts you can share!
My atlantis unit is 3 years old and now requires new bearings, i have contacted Maytag and today was told they would try and solve our problem. They require a stat dec from us as the warranty card is not proof of purchase. i will keep you up dated as to the resolution of my washer. Vicky Brisbane Qld Australia
This machine is a lemon and they know it is and don't care and will not honor the extended warranty. It is a shame that they are able to get away with defrauding the consumers and breaching contracts. I am contemplating just what action I will take to remedy a very similar situation with the "Magtag Dependability People".
do not waste your hard earned money on maytag
I bought the Maytag Neptune washer and dryer in 2002 and spent quite a lot of money on these machines. The dryer works fine, but the washer is a complete piece of junk. The rubber ring inside soon developed black mold in it and mold keeps trying to accumulate in the soap dispenser and other parts. The mold gets worse every week and the stench is awful. I'm starting to smell it on our clothes. I've tried bleach, Clorox Cleanup and OxyClean to no avail.
Despite having sent the postcard back in to register the appliance, I never received notice of the class action lawsuit they settled last year. I called the customer service department and was told I was out of luck. I have proof of purchase, but they will not do anything to help me resolve the matter. I was told to put some dishwasher detergent in the machine with some bleach, but I am dubious that will work. In any event, the mold is certain to return because the product is defective.
My husband and I will NEVER purchase another Maytag appliance again. I am a real estate agent and sometimes am asked by my clients what I think of certain appliances. I will council my clients to avoid all Maytag appliances. They build a shoddy product and do not stand behind it when it falls apart.
There are plenty of good manufacturers out there; do not waste your hard earned money on Maytag.
I have been noticing that the surface around the controls is discolored and stained. They are inside and not subject to any weather.
I called the customer service dept and was advised that because there had been no previous reports of this issue there is nothing they are willing to do.
What a disappointment!
I bought a Maytag Performa 10 years ago worked like a horse no problems..then all the sudden the tub would go out of balance and jump all over the place go and reajust the load and no sooner get up the stairs it would start again.called the people and they said replace the 6 springs the holds the tub to the bottom ..no change ..I replaced those myself only cost me 35.00 then a leak came in the tub I was ready to throw it out the door but didnt and fiberglassed the tub no more leak but still have the unbalancing act. Called a repair man he said check the leveling legs they were rusted solid I sprayed them with oil and freed them up stopped jumping around for a few days but went back to the old bronking horse...they tell me Im better off to go buy a new one...from all the complaints Iv read it will not be another Maytag...
I will never buy another Maytag product either. I purchased a Maytag Atlantis washer and dryer and have had nothing but trouble.
I purchased a Maytag washer SAV5401AWW in May 2003. I had an older Maytag (over 22 yr old) and had only had one service call, costing about half the price of a new machine. Hence, I figured I'd buy another (new) Maytag. This was a huge mistake! I wish I had kept my original.
Starting in March 2004, I had the first of four tub seal failures, approximately one per year. The first was under the original warranty, so we purchased the extended warranty. Then I had three more, but since the first was under manufacturer's warranty, it doesn't count for the "Lemon Law". This fourth repair has now exceeded the cost of the original machine (a small print clause in the extended warranty) so my balance is being refunded and I will have to pay for the repair part (there was enough dollar balance to cover the labor).
Each time, the machine would make very loud noises (I guess from the bearings), "walk" all over the place (like an unbalanced load, except this happened with every load), eventually the washer would leak (but after the first time I knew what the problem was and didn't let it go that far).
One of the service repairmen told me this was really an Amana design, which is why it was so terrible. Anyway, I will never buy another Maytag and urge others to do the same.
I purchased a Maytag washer almost 6 years ago that began making noise over the weekend. I'd called and arranged for a service tech to come look at it and give me a repair estimate.
He was on time, professional and knowledgeable. I suppose this is reflected by the fact that he said he's seeing a lot of this kind of problem with Maytag products. In short order he gave me an estimate of $547 to repair a machine that according to him was NOT under any sort of warranty. Maytag claims the machine had a transmission warranty that extended to 10 years. But even with that, it was going to cost in excess of $300 for the repair labor.
I called Maytag in hopes that they might have a customer advocacy program or similar mechanism. Not a chance of that happening so don't bother calling them. The people that I spoke with were very nice but as the saying goes, "nice don't feed the bulldog". I asked was there any way they could help me and the answer consistently was that the warranty was what it stated. I've purchased 4 major appliances from Maytag in the last 6 years. I told the company representatives that this WILL be the last.
I can't say strongly enough, don't buy Maytag, tell your friends not to buy Maytag, tell your enemies that Maytag is just fine, tell your relatives to run if they're asked to buy Maytag appliances. Gordon Jump (The Maytag Repairman) must be spinning in his grave.
a real disappointment
The stainless steel Maytag refrigerator is a very expensive refrigerator that will look great for about a month. The stainless steel doors are so soft that they dent like butter. Maytag will do nothing about it either, so if you want a good stainless steel refridgerator, look elsewhere, this one is a real disappointment.
Just ordered my 3rd evaporator fan for my Maytag fridge Model MTB2156GEB which I bought in August of 2003. First fan went, after about three years. Called service payed about $250.00 for serivce and part, last one went on May of 2008, Ordered online for 56.00 + shipping, just checked it cuase things were getting thawed again and sure enough now the third fan went, this is definetley not the fan alone, somethiong is causing this. I can't believe I am putting the 4th fan in and it's only lees than seven years old, I too will e-mail Maytag but I'm sure it willl go no where.
I have 4 Maytag Products all purchased within the last 4 years and I have already had to have service on 3 of them. My stove still is not right. My dryer went out before it was even 1 year old and now my dishwasher which was purchased in June of 2005 and installed in August 2005. It has CHEAP plastic parts and now will cost me 160.86 to repair because, has the repair man put it, Maytag sets the price for labor. I remember the days when the commercials for Maytag were of Mayteg repair men doing nothing and now I have had to have 3 of my 4 Maytag appliances repair all before they were 4 years old. I am discusted and will NEVER buy a Maytag appliance again. I tried to get satisfaction from the people I spoke with on the phone and they were only willing to pay for the parts which are around 75.00. I can not believe to repair 2 PLACTIC parts would be over 240.00 to fix on a dishwasher LESS than 3 years old. I have NEVER felt so ripped off in my life and will NEVER buy another Maytag product.
I truly feel that Maytag's merge is the worst thing you could have done. Maytag used to be such an excellent product and now I have had to have 3 of my 4 Brand New Maytag appliances that I purchased for my new home repair before they were 4 years old... shame on you for selling such inferior plastic crap ! I have been married 21 years and have always had Maytag appliances... but NEVER again!
November 2004 we bought a new stainless steel French door-freezer on bottom refrigerator. then in August of 05 the memory board went out and we lost a lot of food. the came, replaced the board and everything was working fine. But in March of 2007 the refrigerator went out again. This was a mess I was getting ready for a big.
Confirmation party and lost once again all my food. not happy i called they came out to fix it this time it was the exaportor fan. this cost me $230.40 to fix. it took the repair man less than 45 minutes to put in. I just want you to know that I'm not happy with all the reaps I have to put in this new appliance, and I see others have had the same problems.
Model # MF D2560HES S/N 10885244ER
Harris & Susan Guidroz February 5, 2007
330 Tilton Road
Monticello, MS 39654
[protected]
TimberCreekKennel@yahoo.com
To Whom It May Concern:
We owned a Maytag Model number PBF1HEW Serial Number 1059876GA Purchased on June 9, 2005. In the last week of October 2006 it stop cooling. After going through hoops and hurdles for many weeks, we finally found someone who Maytag approved of to come out and look at the unit. He found that it was a leak with the sealed unit and was under warranty; all except his driving out to my house which cost $60. He “repaired the unit” and left. The unit never did cool. We called him back the next morning and he stated that Maytag wanted him to replace the line that leaked. He had to order the part. He came out and replaced the part. The unit did not work, but he still thought that he could repair it, but said he needed to take the unit, which he did. Latter we found out that the part it needed was not sold. Maytag agreed to replace the unit. Maytag stated that they would send a credit to Lowe’s on January 3, and that we could choose from any refrigerator that we wanted that was is the Maytag line, regardless of the price we had paid for the original and it would not cost us a penny. We called Lowe’s that Saturday and they knew nothing about it. We called back Maytag and told them that Lowe’s did not have the credit. They stated that they would send the credit again via fax, but the fax may take 3 days to reach Lowe’s system. They truly must think we are ###ed.. We requested that they should send us a copy of the credit also via fax. (Our fax system must be much faster than Lowe’s as it came within minutes.) Maytag sent us something different than they sent Lowe’s. Ours stated that we could pick from the stock within the Maytag line. The Lowe’s credit stated that We had a $581 credit, less than our original purchase. We stated that we could not replace the unit that we had for that price. After making argument with us, we prevailed and Maytag agreed to replace the unit with one like we had. On January 17, we agreed on a unit to replace the one that we had. Maytag stated that they would deliver this unit to us and pick up the old unit. Maytag stated that this was to take 7 to 10 days at the most, but would probably be less. We have been without a unit now for 3 months. We called to find out why it was taking so long, as it had been 15 days and still no unit. They said that the delivery company did not have enough people to deliver ours yet. They offered to send us $100 to rent one until we get our refrigerator. I doubt seriously that $100 will cover the cost of a delivered rental. It is now February 5, 2007 with still no refrigerator. We have been lied to and mistreated. We want something to be done and are to the point of great anger at Maytag. Friends and family are thinking that we are stupid for being so patient and should sue Maytag. I am beginning to believe them.
Never Purchase A Maytag Refrigerator
In March of 2003, I purchased a brand-new Maytag, top mount, refrigerator. In December 2004, the Motor Evaporator Fan stopped working. The refrigerator was only 1 1/2 years old. The Maytag service department installed a new fan and charged me $130 for the service call. They claimed the part was covered by the warranty.
On October 13, 2006, the new fan (now almost 2 years old) died. I called repair shops in our neighborhood, not affiliated with Maytag, and both said that it is unusual to go through more than one fan over the entire life of a refrigerator, let alone two in less than four years.
Maytag's customer "service" response was, "Thank you for visiting our Maytag.com customer service page. We appreciate your interest in our products and service. We cannot predict the life of any single part, so we provide a warranty to assist with repair costs. In some instances, parts may need replacing after the warranty expires and the owner is responsible for the repair." Then, they recommended that I call the service department and schedule an appointment.
I sent a follow up note and explained that something larger than the fan is obviously wrong if a new refrigerator is burning through fans every two years. Their response was that the fan is no longer under warranty and that there is nothing they can do for me. Obviously they ignored my question about a larger issue.
I ended up purchasing the motor locally and having it installed by a local, non-Maytag affiliated, repair company. All of this cost less than the $130 that I paid two years ago for Maytag to do the work when it was covered by the warranty. Simply amazing.
maytag neptune washer may cause serious injury or death
On December 5, 206 our Maytag Neptune washer started a fire in our home. We have an Engineer's report stating that the cause of the fire was the Maytag Neptune washer. Maytag has shown no interest in settling this matter, says that there is no proof, but refuses to participate in studying the washer. This fire caused over $70,000 in damage and might have caused serious injury or death. We would like for others to know of the potential risk.
After 5 visits (July - October 2016) & several repairs, refrigerator still does not maintain a consistent temperatures in either compartment. Above and below normal ranges. Repair total $529.23
Maytag would need a senior repairman to diagnose refrigerator problem before considering any kind of refund (more $).
Every year my Maytag refrigerator has an issue. I have just recommended my friend to get Maytag appliances. It is my refrigerator that has an issue. I have all my appliances from Maytag.
Mf12269VEM7 is the model number.
Ice makerajan stopped working.
Please help me assist.
Next time how would I recommend anyone.
Thank you.
I purchased a maytag washer from rent a center. They have replaced it numerous times and then brought out a new out of the box washer and I'm still have issues with it. What happened to the quality of the Maytag product? Why is it made so poorly? 6 different washers and I'm still having issues. Can I please get some help with this?
Maytag maxima washing machine continues to grow mold. It is less than two years old. Also plastic pieces have broken off, this washer is in my house not in a basement or garage, meaning it does not get hot or humid. I have cleaned it multiple times, but if you don't know where to look you will never see it
July 11, 2016
order #-[protected]
Dryer has stopped working. It takes a day to dry one load.
I would like someone to come fix it or replace it.
Anna Scarlett
Of course there is nothing else you guys can do cause your company sucks and doesn't live up to what you advertise. I have never dealt with such a terrible company that has awful customer service and products to go with it. I will keep posting what a bad company Maytag is and how they do nothing to help if you have problems. Don't buy from them!
I purchased a Bravos XL washer brand new. The washer does not rinse the clothing but leaves a residue on everything. I have to hand rinse every piece of clothing. A technician has been out and states it is the washer and lack of water it uses. I have tried every option to use more water with no different results. This is ridiculous.
I bought this washer in may 2015 and by December 2016 it stop working repair guy came out to fix the agitator and June 2017 it stop working again! They are not helping me out with this problem I call customer service and ask to speak with a superior and they hung up on me twice! I'm very upset and I will never buy a Maytag product again
Dishwasher was purchased about 2 weeks ago and has not ran more than a dozen loads and now the door keeps popping open mid-cycle and leaking water on floor. I'm not sure if latch is busted or if this is just the quality I should expect? I'm not happy
Less that 2 years old and dishwasher already needs new pump and motor
MDB4949SDZ0
F65119057
Not what I expected with the Maytag name. My previous Whirlpool D/W lasted 6 years before first service needed. I want Maytag to repair or replace.
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Hi, my name is Melanie, and I am contacting you on behalf of Maytag Corporation. We would like this opportunity to address your concerns. Please provide your name, user ID (Val), ID number (100198), address, phone number, model with serial number, and website you were contacted on (www.complaintsboard.com). Email to Maytag_Digital@Maytag.com, and we would review your concerns with you.
My place has room only for a stacked w/d my first set, Frigidaire the dryer went out after just 5 year's grrrr, then a discontinued molded of course!
So I thought...I'm gonna bite the bullet an by maytag w/d wrong...after the 3 years the neptune panel out...2 years go by an their goes the discharge pump, $caching... not to mention the mess when I open the door ( back together alright clean close again, short lived...10 months later main pump shuts down... What's next ? Mr. Maytag repairman ( when you wake up would you come an get both, I can't afford your quality anymore. Or help me with my anger management classes.
Like Judi G. (comment 4/24/2015), we too have been LUCKY with our Neptune 7500 QW, which is the one with the FULL computer screens. These were superior to the 7500 WW models that everyone here is complaining about - so they should NOT be confused with our model. It is about 15 years old now, with regular usage and wear, and the washer has recently begun to be very loud during the spin cycle, so the bearings are finally going out. Nevertheless, it is still perfectly extracting water from heavy articles like jeans and towels. And we NEVER HAD A MOLD ISSUE whatsoever! So something was VERY different with the 7500 QW version. Regardless, we figure 15+ years is long enough, so we have just purchased a top-of-the-line (& most expensive model) ELECTROLUX set which has won numerous awards. I hope it will hold up as well, or better, than our Maytag Neptune 7500 QW did for us. :)
I guess I'm one of the FEW lucky Neptune Owners. I've had mine since February 2000. First Edition, and not digital. Haven't had any major problems until last week. The drain hole is plugged and my clothes are drenched. High speed cycle is very loud, and vibrates harshly. Having Tech stop by on Monday. Hopefully the problem can be fixed w/o costing an arm and a leg. I truly love front loaders, and don't want to purchase another, just yet.!
I had the unfortunate experience of purchasing a Maytag Neptune from somebody without reading reviews. I thought I was upgrading from my Kenmore washer that I've had for 14 yrs with no problems. First day I got the washer, it flooded my house 3 times. No thank you. I will hook my Kenmore back up. Wow. Wish I could get my money back.
We have a neptune like the rest of you have as well. We have had ours for about 10 years. The panel broke and we checked out the price of replacement panel. Then my husband found someone in the USA who took panels and fixed them for a very low cost. A few years later the bearing broke. Big problem. They quoted another large sum to get it fixed. DH took it apart and did the job himself with instructions found on line.( Really he was quite a site) He did it and for no cost ( other than the week of work it took him to fix it) He said that it was like getting a whole weeks course in appliance repair training. Well, it is still going. We are two families using it and one of the families have twin babies in cloth diapers, so it is used a lot. Next one will not be Maytag for us either
We have come to the same conclusion. Already had the electronic control board replaced last year, after having it about ?6 years. Guess we were lucky it lasted that long! The new control board only lasted about 2 months, started doing the same things: lights are on and either blink, or we are unable to change the settings, or it will not start. Unfortunately, we squeaked by with it another month or 2 and when we called the repair company they said it was only guaranteed for 3 months! We paid HUNDREDS of $ for it...for about twice that we could have had a whole, brand-new, WORKING machine. No more Maytags for us!
Don't read any more comments
THEY ARE ALL THE SAME
MAYTAG = JUNK!
only one problem with maytag neptune washer,
were finding black greasy spots on everything, we have tried cleaning the soap dispenser with a strong detergent but to no good results, has anyone else had this problem?
We bought the MAH8700 Maytag Neptune washer/dryer about 4 years ago now. We have to replace the water pump twice on it. Now occasionally get the error code 3E during a wash load. Pressing the cycle selector button will start the machine again from where it ended. This error code is not listed in the User manual. Some wash loads never cause an error and sometimes I get it 3-4 times during a wash load. So its very hard to do laundry especially when we have 4 kids. It just takes me forever. Finally my husband got tired of my complaining about the washer, he went and got me a new one. NEVER again will we buy a Maytag. I did not know that there were so many people having problems with this washer.