The complaint has been investigated and
resolved to the customer's satisfactionResolved Maytag Neptune Front Loader Washer — the worst appliance experience!
resolved to the customer's satisfaction
I bought a Maytag Neptune MAH7500AWW and matching gas dryer 4 years ago. Previous to that I owned a Maytag top loader and matching electric dryer for 25 years. The old machine was being retired for better washing technology (front loader, etc.), and it's a good thing I kept the old machine!
In four years:
-front panel (touch screen) failed within 2 weeks
-motor controller failed at 2 months, and again at 3 months -mold growing in front seal area. Maytag said to run hotter water, and do a load without clothes and just bleach and hot water each week. Problem continued. (Why should I have to clean a clothes washer every week?) -front seal boot replaced by Maytag at 7 month point. New seal much more resistant to mold, but still gets stinky. -fill valve sticky on cold water, replaced at 14 months. -door latch mechanism replacement at 16 months. -outer tub replacement at 28 months...rear bearing failure due to rear bearing seal leakage. This is an EXPENSIVE repair.
-drain pump motor at about 36 months
-outer tub replacement (again!!!) at 46 months $600!!again!!
For 25 years, I had GREAT service out of my top of the line Maytag top loader washer. For 4 years I had the WORST appliance experience with my top of the line Maytag front loader washer. So bad that I've decided to replace it next time I'm faced with another $600 outer tub/bearing repair. When all is said and done, for a little over 4 years, I paid $1200 for the washer, and $1600 for repairs. Some expensive repairs (motor controller, touch pad) were under warranty. If they fail again, I'll get a different washer. This type of product is unacceptable!
At least it washes well.
Hi, my name is Melanie, and I am contacting you on behalf of Maytag Corporation. We would like this opportunity to address your concerns. Please provide your name, user ID (Val), ID number (100198), address, phone number, model with serial number, and website you were contacted on (www.complaintsboard.com). Email to [email protected], and we would review your concerns with you.