[Resolved] Makro Onlinecomplaint mak1023024


I placed and order for Hilook DIY Kit on the 14th. showing that there is stock available the same day the supplier ASN tech support advise their is no stock available.
I submit a query the same day the 14th confirming the information from the supplier.
I have spoken to 4 different people now on different dates each promising to phone me back but never does.
Spoke to
Charne 26/11
Thabo on the 23/11
Busisiwe (Supervisor) 27/11
Makro is fast to take your money but when paying it back there is no efficiency at all.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Makro Online Customer Care's Response, Sep 03, 2019

    Good day Naomi,

    Thank you for bringing this matter to our attention.

    Kindly accept our sincerest apologies for the inconvenience this has caused you and the delayed response. Please advise if this matter has been resolved so that if not, we can offer you further assistance in this regard.

    Looking forward to your response.

    Kind Regards,
    Makro Complaints Board Team

Nov 27, 2018

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