Kohl's / false advertising
My wife and I recently went to Kohl's to purchase an extra gift for Mother's Day. The flyer we were using showed a pair of diamond accent earrings originally $50.00 marked down to$11.76 and with further discounts a final price of $9.99. We asked the clerk where they were located and she directed us to 2 tables. Unfortunately there weren't any of the item we were looking for. We talked to the clerk and she made a call to the manger. She told us that all they had was what was on the tables and wouldn't be getting any more in.
On Friday we found a Kohl's special mother day sales flyer in our newspaper. Once again the earrings were listed. On the chance that the store had received new stock we called the store to verify that the item was actually in the store. The clerk said that they didn't have that item. The store had just gotten a trailer in and that item wasn't on the truck.
I went online thinking that maybe I could place an order for the earrings that way. The website showed the earrings with he same price as the sales flyer. I clicked on the "buy this item" button but was unable to find the item when the page reloaded. I then searched for the item by price and category and was again unable to find the item.
By this time I realized that this was some kind of bait and switch so I called trheir customer service. I spoke to a woman and explained the sequence of events. She suggested I call the store and speak to the manager. I explained I was already told that the earrings were unavailable. she apologized and asked if there was anything else she could do for me. I said yes, get the items you advertise in the store so people can actually purchase them. I told her that this was a bait and switch operation and asked her to report my complaint to her superiors.
It appears that Kohl's could give a rat's butt about their customers. If this was the end of the week of the sale I could see them being sold out of an item this cheaply priced. However this sales flyer was for Friday and Saturday. There was no way the store could have sold out that quickly (Friday morning). I've had a similar problem with Best Buy so I guess Kohl's will be added to my list of "crap" stores to shop (or not) with.
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