KFC
reviews and complaints

received a bad deal from you yesterday, when i ordered the food in Sharjah, UAE. It felt that i was eating the chicken from a local burger shop. The coating was over cooked and taste was bad, i have taken pictures of the chicken and i am attaching the same. I thought of making the post public, then it would be a negative factor for your company. It was sad that you deliver such bad food to homes, i had better experience when i visited your store in sharjah citicentre last week and couple of occasions before. But this is not acceptable.

Hi i am Sudeesh(mobile number: [protected])...living in Bangkok...actually i did face so many times different different problems from KFC customer Service(service number : 1150)...but this time they did cross the limits...i did order for 10 WingsZabb(175 Baht) at 9:40 pm they have given 45 mins target time..but they did call after 1hour and saying delivery boy came to ur house and knocking the door but u r are not opening the door...then striaghtly i did ask what address u has reggistered i received no reply for this then immediately changed the words delivery boy brought wrong order have only 4 WingsZabb and some other things so it costs 220 Baht..i said no then she told so i will send to correct order after 30mins means i have order at 9:40 and they want to send at 11:30 then i did ask only one thing what kind of addrress u maintain ...with out given the reply phone comnnection lost...mmediately i did call to her ...some other person pick the call i told please give the person to whom i did speak..said 1min i did wait 3 mins no reply and i did get any calll from any one...so i have to use KFC customer service or not if they are behaving like ...with out giving the reply if they escape..if i did order at night means that i am hungry if they want to send at midnight what is that mean...even i am speaking harsh still they are not giving reply what is the meaning of this..fell very bad for the bangkok KFC service 1150

First KFC tried tonight was in line 23 minutes with 2 cars ahead of me and never got a chance to order. I then went to another one and was in line about a half hour… again just 3 cars ahead of me. Got 2 front and girl said there are no wings…. I said okay just the cake and the breast meal. Then she said I was wrong and have the wings. Okay fine..

Then she came and said we dont have the breasts… only in grilled.. I said just the wings and cake. Then she said she was wrong and no wings after all. The car ahead of me had left and I was ready to. What is going on lately. Have noticed horrible service and extremely slow in the last couple months. The people are very pleasant and the food has been good but who can wait that long.

Another thing is there are never potpies, never cookies. I was there between 8 and 9 and they werent that busy that it should of been that bad. You have to put someone on the windows who knows what they are doing. The store in Wauwatosa on north avenue front sign has not worked for at least 3 months. It is totally dark. The second place I went to was in Miller Parkway in Milwaukee…

I visited KFC/KFG on Thursday 3-8-12 in Memphis Tennesse on Winchester and Ridgeway( not sure of store number). I’ve never received such poor customer service before in all my 31 years. First… I was asked to hold at the speaker (window down/pouring rain) for several minutes. After finally placing my order when I make it to the window everything that was ordered was in one box.

Even tho they were separate orders and one order was for my daughter that was going to a different location. I asked why would u place separate orders in one box. The order taker response ” I didn’t make the order bit I’ll have someone box it separately. Oh might I add she handed me the soaking wet box of chicken without a bag… (pouring rain). I asked for honey, she gave me a handful of honey that was all stick together.

I asked for a mgr. When the mgr came to the window I began telling him my concern. He looked at me as if I wasnt saying anything to him that matter. He then asked well is there anything else. I told him Im still waiting for the honey. His response “all of the honey is stuck together” my response ” well wipe it off” he then responded” NO I’m not going yo wipe it off” I asked why wouldn’t you. He said the same reason u want.

I asked for his name he lookedat himself up and down and said my name is RD, RP or something of that nature. I was so upset I asked for the corp office number he gave me the number and walked away after closing the window in my face. I WILL NEVER VISIT THAT LOCATION AGAIN.

On the first of february i went to the kfc on hwy291 in greenville sc. I ordered a 12 piece meal which consisted of 2 mashed potato and gravy, biscuits, coleslaw, then I ordered an extra mashed potato and gravy and an order of chicken livers. I was told I would have to wait 10 minutes well I waited almost 20 minutes. the manager stated there was no original chicken cooked but a man came in about 10 minutes after my order was placed and he got original chicken. It really made me upset with two kids that were hungry. well I finally got my chicken and took it home to eat. the biscuits were smooched and tasted old, the potatoes were burnt and had hard lumps nasty. The gravy even tasted burnt so this trip to KFC may be my last. I’ve always bought and recomended KFC to friends but I will no longer do that because of the BAD food and service.

After ordering at the speaker post I drove around to the window . I sat waiting for about 3/4 minutes before anyone came to the window I was given my drink and payed my money I was then told there was a 4 minute wait so to park in the red bay. I asked if an item that I ordered could be put in a seperate bag to the rest as this item was for my passenger in my car and was told yes. When I recieved my order after about 8 mimutes of waiting all the food was in the bag together so had to undo both wraps to see which one was bbq. When I got home I had corn instead of gravy and no salt and napkins in the bag. Spending over£17 on the order I am quite annoyed that simple things like napkins and salt are missed off and they can’t get the food right. It’s not the first time this has happened.

Last night (01/11/2011) at approximately 21:00 i went to KFC (Twist & Koch JHB CBD) to buy a street wise 2, Simple right? wrong. Not only was i told i had to wait 8 minutes for my order (because the meat was still cooking), i was not given a receipt when i asked for the receipt i was told i don’t get a receipt for my order. When a another lady on different line heard this she questioned the guy about me not getting a receipt the guy rudely told her he didn’t have a receipt roll so the was nothing he could do then the was an exchange between them.

all of the workers ganged up against her and the lady saving the women gave her an attitude. Then the is the issue of 10c changes i can’t recall how many people actual had to ask for their changes cause apparently those tellers don’t think people need them. When you ask for your change you are promptly told they don’t have 10c as if you should know (i also didn’t get mine).The whole attitude they have is wrong they treat like you should be grateful they are even listening to you let alone serving you…

I hope KFC does something about this cause their customer service SUCKS.

Ordered from mobile @13:20 family meal received wrong recalled twice and was promised order will be re-arranged till 15:40 net yet received, called again cs mohamed fawzi who informed me will call back in 2 minutes now it’s 15:53 still order not received. i want to know what know kind of service and why not reverting back with accurate information if not possible any alternative fast action should have told. i will escalate the issue to the management to know what real customers are suffering from such service, hence u can check the history if my mobile to know since when I’m dealing with KFC.

This is in regards to Kfc Oman Qurum branch . And I been to KFc with my family and my 2 kids . I asked the sales attendent for normal water and he gave me a cold water . I asked him again that i wanted a normal one for my kids . He told we r not having . I requested him Again to have a look he told me in a very bad tone ” I told u we dont have ” That moment second gentel man came and gave me a normal water which was just below him.

Secondly they gave me a shrimp sandwich where as i had asked for a shrimp meal . I told him this is not what they r showing me in the pic . Then some other salesperson came and changed it for me . These people r acting as if they r giving food for free and we have to take what ever they give us .Boss u r in service industry and U r carring this attitude . Keep this attitude at home

Dear Sir or Madam,

With reference to the above, this is to inform you that I am a regular customer of kfc feltham london, and whenever the manager is near the tills he never serves me, but keeps on screaming the cashiers names to come and serve me, and the poor cashiers has to leave the cleaning job in the restaurant and rush to serve me at the managers orders.So what type of Manager is he? and why cant he not serve me in the short absence of his cashiers.

The only thing I see him doing is packing fries and shouting at his staff by saying QUICK QUICK when he himself is so SLOW and keeps on talking behind the display instead of serving customers.Its high time that kfc hires managers who can serve the customers and not a dumb manager like feltham.

purchase food on sunday for three kids, 8pcs meal, the chicken was so small and dry, the fries awful, i had to end up making something decent for them.its like money out the window.kfc was a favorite but now we will go to mary browns!

april 29 2012 at 2 55 central i entered resturant to place order there were 2 employees in dining area shift manager at front register and 2 other employees behind counter also the store manager was there i stood int the store for 5 minutes no greeted me they acted as through i was not there i turned and walked out at this time one of the employees came to the door and said we can take your order now i re enter the stor and ask for the manager one of the employees behind the couter ask whats the problem i told her i stood there 5 minutes and no one said just a minute or addressed me and that was very rude when the manager a lady named virgina said to me yes iam sorry with 5 employees standing here someone should have greeted you but i will take your order i told her after standing there 5 minutes and no one saying anything to me i would not spend my money there and that is just rude to be treated that way i left the store i will never go to kfc in eufaula ala this was rude and very bad service and i will tell evryone i know about this encounter juanita mcintire

On April 12 I was cheated out of $10 at KFC drive-thru at 2910 W. Ridge Rd. Greece NY. Handed cashier a $20 (I only had $20s because that is all our atms give) she rang up cash rec'd as $10. Shoved change and receipt into purse. Noticed shortage next day. Called store; was told I was not shorted because drawer from night before was $5 short. Linda from store called me later; was told I was not shorted because drawer was "right on". Called corporate office and made verbal complaint. No response from KFC. Went to their website a few days later and filed an online complaint. No acknowledgement or follow-up from KFC. Filed another online complaint a few days later. No acknowledgement or any response of any kind from KFC. I am disgusted that they think my $10 is more important than having my business. And even more disgusted that they don't have the common decency to even reply to me.

Before I was able to walk to a near by (Store) cvs pharmacy at about 1:40 pm a whole bunch of different male employees at the often issued address of the complaint and kfc manager and other people yelling down the highway towards me but today all and to many different ethnics smoking and was on the job in uniform and while customers seem confused at the drive-thru with a black female not understanding what they was concerned with me or at least yelling during the day about. I barked back with comments finally, "my sister is a restaraunt manager. " I am a business owner so she seem confused of what the problem of me not walking up to their business unless I just want them in trouble from what it seems to be today because she went back to whatever her head stay inside the building for while serving customers. I have witness chicken being smeared by the mouth by a employee cooking the chicken before (Placing a cooked warm and fried thigh on they lips and just a gangsta attitude with drug activity and employee smoking they stay involved with a problem for me when I am near by this location is just not half of the issue for today. I would have called the police on this business but the lady already looked at me offended but I am not dealing with that much so they did get ignored even after I passed by the business safely again after 1:45 pm today!
Store details
3650 highway 365
Port arthur, texas 77642
Phone: [protected]

My family and i desided to go to your restaurant for our meal to find that the restaurant was discustingly messy there were only 2 tables that had not got empty food cartons, sauce pakets, bones, used serviettes, drink cups, to be honest it was discusting. i asked the girl who served me if she had noticed the mess on all the tables she replied i know. i asked if there were a manager there inwhich she went to the back to tell him, he came out to see the problem was to be fair he was a little bit shirty with saying that he was short staff and there wasnt anyone to do it and would sort it when someone is free.

At the end of the day no matter what excuse arrises the tables and benches tops should be clean for customers to come in and enjoy a meal there. the restaurant that this was is the KFC Great Bridge Retail Park, westmidlands. The time inwhich we were there ordering was 8.26pm i have kept my reciept incase you needed proof of me being there.

I am an employee of kfc in oman my complain is that no staff meals are given from the management we all staff have eat every day chicken and sandwich from the restaurant. By eating this fast food we are getting sick and weak second thing is that restaurant does give off in a week and more shouts for every small reason. Third thing no increment in salary after working continuously for one year. Only the management make promises but never ever fulfill it. If any employee want to take emergency leave no transportation.

Too much less of salary and very hard work. No promotion after hard work specially in Oman KFC. Sorry not to write the name because I am still working due to big family problem.

I ordered a few snackers as i have been for years since they came out. They had told me they had run out of the delicious snacker sauce, but could offer me a side of ranch dipping. I said that I didn't want the ranch, it's different than the snacker sauce, but I'd take barbeque instead. Then, when I open one up, there's no lettuce on there either! Plain piece of chicken on a bun. Ridiculous. They said that they no longer put lettuce on there at all. Come on KFC, snackers were the one good thing that you could buy with a buck, and now they're ruined.

Today I placed an order in KFC Musgrave Center which inlcuded reguar chips (which I was charged for), when i got home I realised that they did not give me the chips. This is not the first time i have experienced a problem like this, my previous experiences included KFC on sparksroad and overport drive, charging but neglecting to give me the bread loafs. I have phoned the relevant branches and complained on the day of the event, but they always expect you to come back and pick it up immediately, If you go back to the branch, they fail to take responsibility. Whilst I'm loding a complaint, I'd like to bring to your attention that overport drive KFC once sold me coleslaw that had expired on that particular day, I only realised this when i began eating it and found it to have an awful taste, I complained, and again was expected to return the same day to get another coleslaw. When i returned on another day, they were not helpful and did not replace it. I'd also like to complain about the chips and fried chicken from the KFC on overport drive, it tastes as though it was fried in oil that was clearly overused. Perhaps headoffice could advice them to change the oil regularly.

My daughter and I visited South Africa last November. During our visit, we stopped at a KFC. In the 20 or so minutes we were in the store, the female behind the counter (native) totally ignored us. She carried on a lively conversation with a male (native) until he left the store (apx 5 minutes). Then she continued to ignore us. I called to her, asked if we could use the restroom, she said she'd check with the manager, and she disappeared. She continued to ignored us. Only because we are Caucasian.
I have called KFC headquarters to complain about the treatment we received, and to find out why they condone this behavior. The representatives told me over and over that they "will have a manager look into it and get back to [us]". One woman told us she would take it upstairs to management herself. And still nothing. A few days ago I called them again. I was told by their representative that they don't know how to get ahold of any managers, they don't have the ability to call any other department, and, basically, that they are just robots who can't do a thing, that management is ignoring us just as the woman in South Africa did.
This speaks volumes about the moral values of KFC. They not only condone racism. They officially condone racism

My husband and I have been to the KFC on Lake Rd. in Dyersburg, Tn four times in the past month, and all four times they have been out of chicken livers! When I get a craving for chicken livers I really really want them! I rely on KfC to provide the chicken livers since they are the best. They keep saying they are out. Would you please arrange to send more livers to this store so I can satisfy my craving for your wonderful chicken livers. I can’t go to another KFC since the one on Lake Rd. is the only one in town.

At roughly 13/01/2012, myself and two friends visited KFC Cooma drive thru. We ordered our meals and then proceeded to pay. We were asked by the young staff member if it was ok if we got 10 cents short because she didn’t have the correct change in the cash draw. We were helpful in trying to give the correct money but were then short changed and had to tell the girl and the manager in charge what our change was meant to be. Then they gave us our order which was wrong and made us wait for the order to be corrected while the rest of our food went cold.

We asked for a complaint form and were told to look in the yellow pages. The service and attitude of both the manager and staff member was terrible. I will not be visiting my local KFC until new staff is hired and the managers replaced.

I can see that all complaints to KFC are on deaf ears and they could care less, anyway. Harlan Sanders would turn over in his grave if he knew how sorry some folks are that attempt to run his business. My compaint is about the sorry restruant being operated on Albia Street in Almaty, Kazakhstan. My wife and I thought, oh boy, a KFC in Asia. We were in for a big let down. Other than being clean, the business is only a KFC in name only and we would know, because I am from Kentucky myself.

The chicken is over cooked in oil that doesn’t get changed regularly, the portions are all small, no dinner meals, no bread, no mash potatoes and gravy, you pay for Ketsup for your french fries and if you want a refill, you pay for another drink, not to mention the rude and unorganized service which is normal for this country. I am really surprised that such a sorry resturant is allowed to operate under the KFC franchize. If folks had a chance to eat at a real KFC back in the USA, they would laugh this place out of business.

I bought the following: 2 street wise 2's, Large pops, Fully loaded box, double take and a small cole slaw.
The chicken tasted if it's almost passed the expiry date, chips was old and tasteless and the bun of the burger was really hard. I was so unhappy and could not eat anything further so I demand that they either give back my money or replace the food!