Menu
JustAnswer Customer Service Phone, Email, Contacts

JustAnswer
reviews & complaints

www.justanswer.com
www.justanswer.com

Learn how the rating is calculated

3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Claimed
JustAnswer has claimed their business profile
Get notifications about new complaints and reviews of JustAnswer. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

JustAnswer reviews & complaints 1476

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
4 reviews
Sort by:

Newest JustAnswer reviews & complaints

ComplaintsBoard
A
12:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer credit card debit for membership

Dear Sirs,

Last April I approached you with a question concerning the audio system of a 2012 Grand Cherokkee, got an answer, and paid (by a credit card) the sum of 111 Israeli Shekels.
To my surprise, I saw on my credit card monthly report another debit of 154 Israeli shekels, dated 5/25, for membership.

I never asked for a membership, nor did I sighn for one.

Please notify the credit card company to cancel this sum - and erase my name from your list.

Thank you
Avner Bar-Tal
Israel

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
12:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer online service, that is lack of service.

This morning tried your service online for help on possible repair of my Pioneer VSX 321-K-P multi channel receiver. Paid your $5.00 deposit plus the $31. Your recommendations were to unplug the speaker wires, the cables to the other electronics and try again, which I had already done. Since that did not work, you suggest I call a Pioneer repair service center. That is what I thought I was speaking to with JustAnswer. This service sucks.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
8:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer unauthorized charges to my visa card!

I needed help with my computer, so I called, June 2, 2017. I was told there was $5. fee, so I accepted .That amount, however, if I was not satisfied with the answer they would connect to someone with more answers for $48. I replied, I could not afford that, and left very unsatisfied. Today, on July 4th, I found our that you not only took the $5. but also the $48, and you did nothing for me. I am contacting my bank in the morning as I want my money of $48. returned to me promptly. I am a senior and I live on a fixed income, which is way below poverty limits! I really do not need to be taken advantage of, and I really feel that you pried on an elderly person, and did nothing for me.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
11:53 pm EDT

JustAnswer this provider charges me monthly membersghip fee when I paid for a one of advice

I bought a one off piece of IT advice from a Company called JustAnswer.
I paid what looked like a fixed fee for limited advice and paid upfront.

Since then, Just Answer bills my credit card $65 per month! I just noticed this. To the best of my knowledge, I only contracted to get one bit of specific advice and not agree a monthly charge. on my credit card they show a member number [protected]

Philip de Jonghe
[protected]@ifs.netau

Read full review of JustAnswer and 1 comment
Hide full review
1 comment
Add a comment
B
B
btw***
, US
Jun 21, 2017 7:35 am EDT

I called JustAnswer for a solution I was having with my computer. I paid an upfront amount and they fixed my problem. I just now found out that they have charged my bank account for another amount. I did not sign up for a monthly membership fee. I want my money refunded!

ComplaintsBoard
S
8:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer a plum out rip off!! called thinking I had got in contact with microsoft!!

Like I have mentioned on the subject line, I was having trouble with my Microsoft Outlook account and my email account. Well, I was ask for a $5.00 refundable amount and progressed to give some credit card info for the $5.00 charge all of this time I was getting suspicious what the hell was going on. Then I was asked to change my password on my email account and was asked to log in. My computer would not recognized my password, so they had my phone number and I was expecting a call to be able to help me. Well, after about 20 minutes, I checked my bank account and found out that at first I was charged the $5.00 fee and a $37.00 fee for nothing at all, let me say that JUST one more time $42.00 for NOTHING ! I looked up Just Answers Customer services Phone number and at first got a fast busy signal and thought a false number but called it again an got a real person the next time. Can't remember her name as I was so very pissed off. In the long run she was able to pull up the information and joined the 2 accounts into one the $5.00 total and the $37.00 total making the total $42.00. Said that she had cancelled the charges and they would fall my account in 2-3 days. If not then I will find out where this place is and WILL drive there and then we will see MY ANSWER is to this F--king mess will be. It will not be nice at all. !

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
12:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer debiting my credit card when I received no service from just answer. return my money

live in south africa.
On or about 6 may I completed a help form on amazon regarding my kindle. I put in my bank details but it kept telling me my email address was incorrect. I never got to submit my query or got any response from you. My credit card has now been debited for no service at all, with the following
Just answer tech help 0808-16 R583.69 and just answer tech help [protected] R54.72. Please therefore credit my account with the above amounts. I am really angry! I tried your website today but it wasn't working. Amazon gave me your website address.
My email address is
[protected]@gmail.com
Please treat this as urgent. This is no way to run a business by scamming people.
Kindly acknowledge receipt of this complaint.
Diane Goldblatt
Johannesburg

Read full review of JustAnswer
Hide full review
ComplaintsBoard
L
7:32 pm EDT

JustAnswer scam

I am locked out of my Microsoft account. I went to the internet and attempted to contact them. Justanswers, came up. I spoke with the man via the computer. The cost would be $5.00. Within 2 minutes, my phone rang. It was from the FRAUD department. They asked me if I had authorized a $31.00 charge. I told them no. They then asked me if I had authorized a $40.00 charge, again, I told them, no. I explained that I had only authorized a $5.00 charge, which they did not count. The fraud department told me it was a scam, and they would be sending me new cards. When I took a close look at their advertisement, it said, that they are not associated with Microsoft. Please be careful. They are not a legitimate company.

Read full review of JustAnswer
Hide full review
ComplaintsBoard
A
7:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer unauthorized payment on services not received

i have emailed you several times now.I went on site for work on my virus riddled pc. before I finished the application the session was terminated. I decided not to continue further with just answer. filling out the application
I entered my debit # not my three digit security # before the session was
terminated. they went an charged me anyway. what i'm going to do now is
go to every social media site there is plus being a 69 year old disabled veteran, and go to the veterans world wide web site, I know other vets will
come to my aide. this is not about the money, even though I am on disability and a small ss. it is about scamming people and if me being a disabled veteran helps so be it. please, do the right thing

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
2:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer for computer questions

Had Microsoft answers so they said. They wanted pay so they charged credit card $37.00..then flooded advertising at me. I asked them to stop and refund my money did not want a membership nor an avalanche of advertising ...don't know if the amount taken included a membership? Never got an answer for my computer problem...couldn't tell if I had an unwanted membership. They said "Microsoft answers"...must have been fake. When I insisted on a refund or cancel immediately...THEY PITCHED AN ATTORNEY AT ME...what? I don't want to pay an attorney? Just cancel the whole thing...they didn't...what a scam. HELP! Can the internet be cleaned up from crooks? You cannot reply to these people via email...I found out?

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
9:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer tech support

I've just checked my credit card statement to find that JA has taken double the payment when they didn't even resolve the issue I contacted them for. I reluctantly wrote off the first $51 because I felt they would not refund me, and I was too ill to pursue it, but now I discover that they have dipped into my account again and taken a further $51. It's a good job I cancelled that card.

When attempting to address this directly I am asked to pay more money to get advice off one of their lawyers - unbelievable!

Read full review of JustAnswer and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
P
P
Peter Ostarek-Gammon
, US
Apr 03, 2017 7:36 pm EDT

I did not enter the membership programme, and I expect a refund

ComplaintsBoard
E
3:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer legal advice

I asked a question about our problem re freehold purchase but the so called 'expert' could not offer an useful answer, and stated that it was too difficult for him to answer on the site without the relevant documentation. When I provided some documentation, he still could not answer except with a superficial comment that 'a contract is a contract'. I complained about this in my review of the service and gave a low rating, which I now find has been adjusted upwards. I paid the agreed amount of £58.74 for this one event but now find I have also been charged a further £60.16 on 17th March to which I did not agree. I insist upon a refund of this amount with no further recurrent billing, which was not part of my agreement.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
4:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer account

They blocked my account and that was a miracle that I even found out about that! No one from JustAnswer contacted me regarding that and I still have no idea what happened. I was a good user of JustAnswer and never did anything wrong! That is not fair. I sent them messages asking how can I get my account back and they simply ignored me.
I want JustAnswer to contact me as soon as possible regarding this matter and I want to know the reason why I was blocked, because, to be honest, I don't understand anything!

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
1:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer unethical and misleading

I tried (Just Answer) to get a legal question advise and they were asking for my credit card for a free trail however they billed my card and there website says that my card was turned down so I checked my card account and this company had charged my account $36 and now I cant get in touch with. This seems to be a scam BEWARE! Do not give card info.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
7:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer vet lines and your billing service

I lost my dog suddenly two days before christmas, so i got onto the just answer website.typed in my question, was asked if i wanted to proceed it would cost $5.i agreed, i also was told to receive a answer from a qualified vet i needed to pay a extra $22 i think it was.i agreed, i received one reply from one vet, i still to this day have not found the reason why my dog passed suddenly, just after this money was taken from my credit card account that was not authorised, apparently there is a membership fee which i didnt agree to the money was refunded and the accounts department were helpful.i do believe that this site, took advantage of my current situation and were misleading in taking money for membership.I was looking for a helpful answer.one off...to this day i will never use your site again, and never will find out why my dog died the way he did...i did rate the vet a 4.but they really only deserved a 1.I think i deserved more than one reply...very misleading...dissapointed, heartbroken.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
F
3:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer unethical behaviour regarding payment

I was inadvertently directed (from a legitimate online chat about a printer problem with a local company ) to the JustAnswer site, by some 'phishing' event?, where the conversation continued. I was asked for a deposit, refundable if the question was answered satisfactorily. I agreed and paid by Paypal. The amount taken was £20 (about five times the amount mentioned as deposit). I had an initial answer to my problem, which was useless, but at that point realised what had happened and saw the ominous 'would you prefer us to log in remotely to help you.'
Since then I have had emails stating that they (just answer) were unable to access the remainder of my bill and needed more payment details. This seems like a blatant attempt to access my PayPal account again.
I have complained to PayPal who suggested I initially conduct this through mediation with the company (JustAnswer).
I realise I have little chance of recovering the amount I've already paid, but worried that my PayPal account may be compromised.
Any advice or help welcome

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
10:07 am EST

JustAnswer money taken out of my account by the medical site without my permission

I typed a description of a medical problem into a search engine, and was directed to Just Answer. Here I was led to believe that I could ask one question for $5, although pop-ups kept appearing trying to convince me to 'upgrade' to $10, whereby (it said) I could ask more questions. I only wanted to ask one question, so waded through the morass of pop-ups and eventually got to ask my question. The doctor wanted to see a photo, but I was unable to provide this, as the affected area is inaccessible. He said it was impossible to tell without a picture. I attempted to end the conversation, but he said he would make 'an educated guess'. After giving this, he said I must give him 5 stars in order for him to get credit. I gave him four, out of politeness more than anything. I was very annoyed to see that the $5 was called a 'deposit' on my bank statement, and that an additional $29 had been deducted. I wasn't informed about any additional payment. I am on disability benefit, and am now unable to pay my upcoming monthly bills. It may seem like a small amount to a doctor, but to me it it a lot of money. I feel I was misled. I notice that the page now says that questions will be answered for 'as little as $16, but when I first went to the site, the offer was definitely 'ask a question for $5', which is all I wish to pay. Can you help me, please?

Read full review of JustAnswer
Hide full review
ComplaintsBoard
W
3:10 pm EST

JustAnswer repeated billing for one answer.

Yes, I indeed asked to find one answer to a problem I was having and could not resolve. My answer came the next day and I was under the impression that after I paid the fee for the answer, that it was a one time charge. It seemed to be a very good website. Well, as everyone else has stated in their own complaints, that this site has you now on an every month billing cycle that runs in to eternity. This is a better Ponzi scheme than Berry Madoff could ever think of.
The next step is all the JustAnswer sites. I have already employed a full legal team to go after this case with a pit bull tenacity. We are only out the 1st month. But there better not be a second month or the legal fees will be far more than the monthly deduction they took.

Read full review of JustAnswer
Hide full review
ComplaintsBoard
J
3:49 am EST

JustAnswer asked a question and never received an answer

Hi there I used the service paid $5 to ask a question about my samsung fridge freezer about my ice maker not working which I never got an answer for, I then called your australian number and the person on the phone told me I had not been charged for the service so I left it at that, on checking my bank statement I was charged $38 for a service I never even received which is not on, I will be instructing my bank to get these charges reversed if yoo do not do this first they have asked me to try and resolve it with you first, so this is what I am doing now, so I would like my money refunded in full, I used your service before and it was fine but this time it was not good, regards jim russell

Read full review of JustAnswer
Hide full review
ComplaintsBoard
R
6:56 am EST

JustAnswer payment taken without authorisation

I entered a question. I was asked for credit details. My email was not accepted. Therefore no answer but payment taken (paypal)
I entered a question. I was asked for credit details. My email was not accepted. Therefore no answer but payment taken (paypal)
I entered a question. I was asked for credit details. My email was not accepted. Therefore no answer but payment taken (paypal)

Read full review of JustAnswer
Hide full review
ComplaintsBoard
N
9:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer paid £3 to ask about my printer problem and took £3 & £17 & 30 out my bank

without my permission took £47 out of my bank no answer to my problem and my bank has been informed I have not authorised for them to take £17 & £30 out my account very unsatisfied with this scam the never gave a in voice for the £3 I payed and no contact that they were going to empty my bank account watch out for this happening to you as I check my bank regular

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact JustAnswer customer service

Phone number

800-942-4543

Website

www.justanswer.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JustAnswer?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JustAnswer Customer Service. Initial JustAnswer complaints should be directed to their team directly. You can find contact details for JustAnswer above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JustAnswer. Discuss the issues you have had with JustAnswer and work with their customer service team to find a resolution.