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Jet Airways / ground staff did not allow us to board the flight

1 India

My wife and I were traveling back to Chandigarh from Manali to catch a flight to Mumbai. Since the distance is long we left Manali at 7:30am and reached the airport by 4pm for a 18:00 flight. We checked in our bags and completed the security check as well and were waiting at the lounge after security checks as that's the only place where there is coffee and bathroom. The gate assigned to us was gate no.4. The last we checked our flight was scheduled. I received a message from jet saying the flight was scheduled to depart at 18:20. After which both my wife and me were waiting at the lounge. Wondering what's taking the flight so long, I checked at 18:00 and saw on the monitor as boarding. I rushed to gate no.4 to be told to my horror by jet ground staff Anmol Sharma that we have missed our flight. Mr.Anmol Sharma justified himself by saying that he had announced out our names 3 times. What is strange is that the waiting area on the floor above gate 3&4 do not have speakers close to it. Although the speakers can be seen in front of the gates 3&4. I tried to explain to him that we have had a long day and would like to catch the flight. But Mr.Sharma was arrogant in his behavior in providing any comfort. I tried to reason with him that if I have checked in my bags why would I want to miss my flight. Why couldn't they call my mobile, which many times before I have been called in situations like this. Another strange thing was that there was another guy with us who did not also hear the announcement but was allowed to board the flight as he had some airport badge. Mr.Sharma very conveniently had removed our baggages from the flight . I am not sure how am I supposed to look at this. No jet staff were seen anywhere looking for us. I had to pay through my nose to get the next available flight to Mumbai. I want this to be addressed at the earliest else I will pursue with the consumer grievance court

Nov 12, 2016

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