Pakistan International Airlines [PIA]
reviews and complaints

We have connecting flight from Dubai to Cairo and then to Toronto my flight cancelled for April 20 and rebooked for April 25. Nobody contacted me to check if I have connecting flights all the way to Canada.

Online help service does not have access to change flight and asking to go to PIA office on Eid day to make changes.

Very disappointed with our national Airline.

Can someone contact me to resolve this complain

[protected]@hotmail.com

I am not satisfied the service because every time delay may we not pay the ticket fee or what why is every time delay 4:15 was our flight but now already 5:00 it's now delaye more 1 hour what is your thinking we are not human beings or what I very disappointed, Insha Allah it's my last trip with PIA because you guys are doing [censored] man [censored]ing you're cheating with passengers I don't understand why doing with people like this😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Reapectful sir, my issue is missing laugage my flight is 23-08-2023 Dxb to Lyp on night 7:15 pm pk224 I clear the boarding and submitted the laugage but unfortunately I miss the flight but my laugage was sent this flight I re again booking after a few hours flight Fly Dubai I can re booking the flight fz 355 I can travel this flight but in air port the pia office sir behaviour not well and doesn't any action about my laugage so kindly help me I have some insurance paper and some other document in laugage please stickly you say the manegment

Mashallah Pakistan Air Line and staff.

And PIA Supervisor we think because she was not telling the name and one ASF guy told her name which we think is Fake Mrs Rabiya (Gangster)

My brother and cuzons was stopped at airport they had confirmed 5 seats coming back to Dubai.

One of The Staff Member Rabiya was on check in desk and said we can only give you 4 seats right now 5 th we can not give you because plane is full.

That's there trick to ask money for 5th seat as a bribe.

My brother denied for money and she threat him of you do not pay we will cancel all your tickets.

My brother cuzon was shocked how anyone can cancel there tickets for no reason or we all have to pay this gangsters as a tax to leave Pakistan.

AlhumdulilAllah we can afford one more tickets and can come back to Dubai and next time we will never choose PIA ( Pakistan Air Line ) for travelling but what about a labor class which they can not afford even this ticket who will look after them.

And when she cancelled there tickets and they made video of her what she did then she started black mailing that she will not return there luggage unless they will remove the videos.

And will try our level best to move everyone out from this country.

https://www.facebook.com/1249173090/videos/839135447860180/

Please see attached images (the letter I sent has appendix as evidence and it’s a pdf of 49 pages - unfortunately I am unable to attach it to this ompalint) I’ve sent the letter to Aviation and PIA but they have refused to acknowledge and reply. I have copies of email I’ve sent to both the airline and the aviation team and they have ignored me.

I have been waiting for response since September 2022.

Happy to send you the 49 page document if you need it

E Ticket no:[protected]

Passenger: Majid khan

I write in reference to flight TK4545 on 21/05/23. I booked a return flight through a third party broker, Travel up with Turkish airlines from London-Lahore and return Islamabad - London. My outbound flight was fine as I travelled on Turkish airlines from London to turkey and then the connecting flight was also on Turkish airlines. However on my return I went to the Turkish desk who informed me to go to the Pia desk as this flight was being operated by PIA. At that point I was very surprised as there was no mention of this flight being partnered with another airline. Prior to my flight my wife rang the agency 3 times to confirm the flight and they said everything is as it should be but did not mention anything about the partnered flight. However I went to the PIA desk who WAS operating the flight. The man at the desk said that I am not on the list and sent me back to the Turkish desk. As you can understand I was very stressed at this point. I then went to the Turkish desk and they printed out a letter with the flights details and stating that PIa is operating the flight. So I then went back to the PIA desk and they said that because the flight is starting with “TK” I am not on the list and cannot board. I was passed from pillar to post. No airline was taking the responsibility that I am flying with them. My wife called the agency to see what was going on. The agency said that my name is on the flight and this shouldn’t be happening. The operator even spoke to the man at the Pia desk who was very unhelpful. He said that this will go down as a “no show” when I was right there! This is absolutely unacceptable. I am not going to accept this. I was very distressed both mentally and physically not to mention humiliated. I needed to get back to England as I had commitments so I was forced to book an independent flight with Qatar to get back into the country.

When I got back I rang the agency and they were very unhelpful. I called Turkish airlines and emailed them. Turkish airlines made it very clear that PIA are at fault and therefore I’m holding you responsible for not letting me on that flight as you were the operating flight. I want a refund of my flight and the difference of my new ticket with Qatar.. I will be attaching the email sent by Turkish airlines alongside my itinerary.

I hope you can resolve this otherwise I will be taking this through my legal team.

Dear Sir/Madam,

My flight was on 23rd-Apr at 21:50 from Islamabad to Abu Dhabi, I reached at on airport at 21:00 and request for boarding card but PIA representative didn't issue and reply that now boarding is closed, I also havn't luggage I request to them tha 50 minutes time remains for flight kindly give me permission, I also request to duty incharge as well but no one listened, than I take next flight at 1:10 am (24th-Apr) and pay Rs,40,000.

Than when I went for check-in your same staff said that if you pay us 13,000 Rupees we'll give you next flight.

My complaint is that why PIA not issue me boarding card almost 50 minutes tome to departure? Before 2/3 minutes thaey issued 4 people boarding pass but what the issue with me, I request them multiple times but they didn't listened.

Kindly check my below details:

Reference # 8K8EBM

Ticket Number: [protected]

Passenger Name: Hamid/Mansoor (04Mar89)

Thanks & Regards,

Mansoor Hamid

Contact# [protected]

Email ID: Mansoor. [protected]@hotmail.co

On 6th April, 2023 i travelledfrom islamabad to Karachi on PIA flight PK309. While serving food to my isle, the air hostess served me an empty. Later on inquiry she put chicken pieces in it. Then she forgot to serve drinks/beverages. On repetitive calling she came and provided water. Later, she again forgot to serve coffee. On continuous complaining, she contended 3 to 4 times that coffee is coming please wait and in the end she didn't bother to show up.

Our flight PK-714, 11 March 2023, We travelled from Madinah, our flight was diverted to Karachi instead of Islamabad, stayover for 2/3 hours then travelled from Karachi to Islamabad, we have have lost our baggage, we have launched the complaint (please find attached complaint report), he took all our baggage tags (total 6 tags), one bottle of zamzam is also lost, he wrote the tag numbers of the baggage we received, the report does not have any tracking number or any stamp on it, I need your kind help to find my lost baggage, we did not received any call nor anyone pickup from the numbers given on the report - PIA, we really need your kind assistance please

There are 2 parts to this complaint:
1-duplicate charge on credit card
I purchased a ticket on 03/01/23 for travel in executive economy on pk 302 lahore to karachi.
I paid for the ticket with my uk credit card.
The price of the ticket was charged twice to my card.
Kindly refund the duplicate charge
2- purchased seat not given
When I bought my ticket I also purchased a seat, nr 1a of pk 302
This was charged to my UK credit card

The evening before my (morning) flight I received a phone call saying that due to 'the aircraft having been changed and some overbooking' I had been moved from Executive Economy to Economy. I protested - this was not acceptable to me - I had purchased an exec economy ticket and I had bought a seat and my baggage was as per that fare.

Also, aircraft being changed was irrelevant as every aircraft had a seat number 1A, the seat I had purchased. When the ticketing staff at the airport refused to restore my fare and seat I switched to the afternoon flight PK 304.
I did not get my purchased seat on this flight either and travelled on seat 2A.
KINDLY REFUND THE MONEY I PAID FOR MY RESERVED SEAT.

PIA's mismanagement caused me a great deal of inconvenience and mental distress. I had to reschedule my airport pickup and cancel several appointments. I also had to waste a lot of time trying to get PIA to sort this out

Dear PIA,

On the 4th morning I purchased online ticket for PKR 65,860 through PIA website.

Booking number was 8H30RN

Upon completing the transaction when I checked my account, the actual deducted amount is PKR 73,495.18 by 'PAKISTAN INTERN' merchant. This is more than PKR 7,000 to the original amount ! What baffles me is that the confirmation page showed the original amount PKR 65,860 but I was charged a different amount ! I've attached the proof as part of this complaint.

I've already talked to the Pia call centre and forwarded details to 'web.[protected]@piac.aero' on 4th of Jan, but still NO REPLY FROM THEM.

Please check why I was charged more and how I can be returned the additional amount.

Regards,

Faisal

Horrible journey from Islamabad to Istanbul (PK-705) on 1st January 2023. Dirty & uncleaned seats, inappropriate attitude of cabin crew, no TV screen working, No cabin calling light or remote to operate TV. Food / refreshment quality and quantity was poor. I have no facilitated to registered my complaint upon my request by cabin crew. The overall travel was stressful and I had decided not to continue /experience again PIA.

Reservation Number: 8G43Z4

Seat Number: 54A

We recently had a very bad experience with PIA - flight PK233 from Islamabad to Dubai which was cancelled on Friday 9th December at 01:20am. I was traveling with my parents and the flight was cancelled at the very last minute before boarding. Once the flight was cancelled all PIA ground staff disappeared and left us at the airport without arranging a hotel / alternative flight. Because of the cancellation we missed our connecting flight from Dubai to the UK with another airline and had to pay for new flights.

The ground staff at Islamabad airport were extremely unhelpful! My mum was very sick and was recently discharged from hospital hence we were traveling back home. We were left at the airport in the middle of the night and were there for around 6 hours trying to find a comfortable place for my very ill mother to rest while we tried to find out what was going on. Eventually we were taken to a hotel for a few hours and were informed we could catch the next flight the day after. When we arrived to the hotel we were told it was fully booked and were taken to another hotel in the middle of the night!

When we arrived to the airport the day after there was no clear communication or confirmation that flight was still going ahead. The ground staff were so stupid and unhelpful and could not confirm if the flight was going ahead.

I tried calling PIA when we returned back to the UK to make a formal complaint / request a full refund and compensation for the trouble PIA caused me and my parents and my sick mother but no-one cares. They are all as dumb and clueless as each other. I don't understand why the airline is allowed to operate as their service is disgusting from their shabby / dodgy aircraft to their rubbish staff.

I have made a complaint via email but I doubt I will get any positive feedback / compensation as they are a money sucking airline with disgusting service.

PIA should not exist.

I live in UAE and after having a bad experience earlier in jeddah, almost after 12 years I tried PIA again just to support our own airline, but it again disappointed me.

1. Flight was delayed 2 hours from dubai airport and again while coming back to UAE there was almost same time delay due to some technical error. It was really scary to know that there s some technical error in plane which took two hours to fix. Why it wasnt checked before the flight.

2. Food was not good at all. Quality and quantity both poor.

3. Please appoint some young people on board. The aged staff can be transferred on ground. They mostly look tired and rude. While going from dubai to islamabad the hostess couldnt assist me in putting by hand baggage in the shelf. Instead she said very rudely that she is a woman like me and cant handle it. In other airlines the young and energetic people are always ready to assist.

4. The most important thing is the image of a country. We work hard away from our loved ones and try to build a good image of our country. But the organisations like this with a very casual attitude ruin all the effort. Please understand and make necessary improvement.

Thankyou

today October 16,2022 i was traveled from Karachi to Faisalabad flight no PK340. syed muhammad ghazanfar mehdi [protected]. [protected]. [protected]. ghazi.[protected]@gmail.com.my new bag found damage when i receive in Faisalabad. i try to make complain. but your staff here in Faisalabad only wasting time. i show and give all the details to mr.shair ali. but my complain didn`t `registered.

on flight pk-631 islamabad to sukkur , 07-10-2022 baggages of more than 13 families were left back intentialy to accomodate some one else without prior intimation to passengers.video of penic situation at airport is also available.how it can happen that without prior intimation the baggeges are not load.this is a case of sheer negligence and should be dealt seriously.thanks

I am a public health consultant working aboard for the past many years. I frequently travel to Pakistan, but I have never used PIA due to its lack of following schedules. On October 4, 2022, while returning from a remote Southern African country, Malawi, I had to fly PIA's PK 234 from Dubai to Islamabad as there was no other viable connection. While the check-in was smooth, I observed that PIA had kept a weighing scale next to the boarding gate to weigh hand carry bags. I considered it a routine practice since some African airlines do the same. What, however, was not typical was that PIA also insisted on weighing laptops, chargers, and telephones. Even baby formulas, feeding bottles, and duty-free items bought at the airport were put on the scale. Anyone carrying over 7/8 KGs was asked to pay CASH for excess baggage before boarding.

I approached your staff and asked them to share the rules under which laptops, baby formulas, and duty-free packages were being weighed. Their response was expected in such a situation: "This is PIA's policy."

They also insisted on cash payments in AED for excess baggage and refused to accept credit cards or USDs making people scramble for cash in local currency just minutes before the scheduled departure.

I want to bring this to public notice with the hope that PIA will enlighten its passengers, including reluctant PIA customers like me if its policy distinguishes PIA from other airlines by reducing the personal carry-on luggage allowance and putting a premium on duty-free items, children's items, and personal laptops.

Regards,

Fayyaz Ahmad Khan

Islamabad.

I purchased and paid for Executive Economy:

>>> From Lahore to Jeddah (FLT: 759) the seats were according to the specification

>>> However from Madinah to Lahore (FLT: 748) I was given 8A and 8C seat numbers and the seats were NOT EXECUTIVE AT ALL. The food was given 1 hour and 15 minutes after departure which was very very late. The food quality was not good as well.

I personally visited the front section of FLT 748 and there were only 18 EXECUTIVE Seats. The seats given to us were totally different from these 18 EXECUTIVE Seats.

The captain of the plan also agreed to what I said. He was the one who asked me to send an email to register my complaint.

The seats were totally different from the Lahore to Jeddah flight.

Please see the attached files.

My Booking Reference Number: 8CE64B

Passenger Name: Hussain/Tasaduq Mr

Passenger Name: Tasaduq/Nabila Nazli Mrs