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Pakistan International Airlines [PIA] Customer Service Phone, Email, Contacts

Pakistan International Airlines [PIA]
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1.2 140 Complaints
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Pakistan International Airlines [PIA] Complaints 140

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4:18 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Sultana Begum, and my ETicket Receipt was [protected] (Please send all responses to the email address [protected]@hotmail.com) My flight PK 0261 was delayed on 26/02/2024, this was travelling from Islamabad to Abu Dhabi (AUH), due to this I was unable to get on to the connecting flight Etihad Airways EY 0015 travelling from Abu Dhabi to...

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8:06 am EDT

Pakistan International Airlines [PIA] Flight status cancelled

i have booked ticket from (8.50 PM pk) karachi to jeddah (11.40 PM pk) airport via (PIA FLIGHT NUMBER 831) . But i just checked the flight status and its showing cancelled. pls let me know the flight status and how you're gonna assist me on my number +92 [protected]. khi (8.50 pm pk) to JEDDAH (11.40 pm pk)

Date 20 - April - 2024

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4:04 pm EDT
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Pakistan International Airlines [PIA] Flight canceled without contacting us

We have connecting flight from Dubai to Cairo and then to Toronto my flight cancelled for April 20 and rebooked for April 25. Nobody contacted me to check if I have connecting flights all the way to Canada.

Online help service does not have access to change flight and asking to go to PIA office on Eid day to make changes.

Very disappointed with our national Airline.

Can someone contact me to resolve this complain

[protected]@hotmail.com

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Is Pakistan International Airlines [PIA] Legit?

Pakistan International Airlines [PIA] earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Pakistan International Airlines [PIA] to be a trustworthy company. Although there's a 4% resolution rate for customer complaints, which deserves attention, Pakistan International Airlines [PIA] is known for their high standards and safety. If you're thinking about dealing with Pakistan International Airlines [PIA], it's wise to check how they handle complaints.

We found clear and detailed contact information for Pakistan International Airlines [PIA]. The company provides a physical address, 18 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Pakistan International Airlines [PIA]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Piac.com.pk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Piac.com.pk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Pakistan International Airlines [PIA] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Pakistan International Airlines [PIA] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 140 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Pakistan International Airlines [PIA]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:14 am EST
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Travel Date : 10th Jan, 2024. Flight No, PK744 Travel from Madina Munawara to Karachi. while travelling we had twelve (12) baggage, the person at the check in counter at Madina Airport had by mistake given us eleven (11) baggage tags. on our insistence he was confirming that he had put tags on all our luggage pieces, alternatively, I approached Assistant...

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9:01 pm EDT

Pakistan International Airlines [PIA] I am complaining about Delay flight it's not first time every time

I am not satisfied the service because every time delay may we not pay the ticket fee or what why is every time delay 4:15 was our flight but now already 5:00 it's now delaye more 1 hour what is your thinking we are not human beings or what I very disappointed, Insha Allah it's my last trip with PIA because you guys are doing [censored] man [censored]ing you're cheating with passengers I don't understand why doing with people like this😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

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8:24 pm EDT
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Pakistan International Airlines [PIA] My laugage/ Missing laugage / very bad behaviour manegment in faislabad

Reapectful sir, my issue is missing laugage my flight is 23-08-2023 Dxb to Lyp on night 7:15 pm pk224 I clear the boarding and submitted the laugage but unfortunately I miss the flight but my laugage was sent this flight I re again booking after a few hours flight Fly Dubai I can re booking the flight fz 355 I can travel this flight but in air port the pia office sir behaviour not well and doesn't any action about my laugage so kindly help me I have some insurance paper and some other document in laugage please stickly you say the manegment

Desired outcome: Missing laugage Booking reference : 8MH7M0 Pk-224. 7:15 pm departure

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5:44 am EDT
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I Booked my seat with the name Muhammad Sajjid Mehmood vide ticket no [protected] dated 20-06-2023 from Lahore to Jaddah time of flight was 5:15. but before on day I received a call from PIA Help Line NO [protected] informing that my seat in the said flight has been cancelled and it is rescheduled on 26-08-2023. on inquiry it is informed that due to...

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9:17 am EDT
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Pakistan International Airlines [PIA] Staff

Mashallah Pakistan Air Line and staff.

And PIA Supervisor we think because she was not telling the name and one ASF guy told her name which we think is Fake Mrs Rabiya (Gangster)

My brother and cuzons was stopped at airport they had confirmed 5 seats coming back to Dubai.

One of The Staff Member Rabiya was on check in desk and said we can only give you 4 seats right now 5 th we can not give you because plane is full.

That's there trick to ask money for 5th seat as a bribe.

My brother denied for money and she threat him of you do not pay we will cancel all your tickets.

My brother cuzon was shocked how anyone can cancel there tickets for no reason or we all have to pay this gangsters as a tax to leave Pakistan.

AlhumdulilAllah we can afford one more tickets and can come back to Dubai and next time we will never choose PIA ( Pakistan Air Line ) for travelling but what about a labor class which they can not afford even this ticket who will look after them.

And when she cancelled there tickets and they made video of her what she did then she started black mailing that she will not return there luggage unless they will remove the videos.

And will try our level best to move everyone out from this country.

https://www.facebook.com/1249173090/videos/839135447860180/

Desired outcome: Appalogy and compensation

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8:10 pm EDT
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Pakistan International Airlines [PIA] Refund and compensation plus service

Please see attached images (the letter I sent has appendix as evidence and it’s a pdf of 49 pages - unfortunately I am unable to attach it to this ompalint) I’ve sent the letter to Aviation and PIA but they have refused to acknowledge and reply. I have copies of email I’ve sent to both the airline and the aviation team and they have ignored me.

I have been waiting for response since September 2022.

Happy to send you the 49 page document if you need it

Desired outcome: Full response to my letter. An apology for not acknowledging their mistake and a full refund for the flights I had to book.

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Update by Miss Azam
Jun 01, 2023 8:13 pm EDT

Please do not upload my images as it has my personal details on it. I didn’t not realise it’s a public place

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2:31 pm EDT

Pakistan International Airlines [PIA] Not letting me board

E Ticket no:[protected]

Passenger: Majid khan

I write in reference to flight TK4545 on 21/05/23. I booked a return flight through a third party broker, Travel up with Turkish airlines from London-Lahore and return Islamabad - London. My outbound flight was fine as I travelled on Turkish airlines from London to turkey and then the connecting flight was also on Turkish airlines. However on my return I went to the Turkish desk who informed me to go to the Pia desk as this flight was being operated by PIA. At that point I was very surprised as there was no mention of this flight being partnered with another airline. Prior to my flight my wife rang the agency 3 times to confirm the flight and they said everything is as it should be but did not mention anything about the partnered flight. However I went to the PIA desk who WAS operating the flight. The man at the desk said that I am not on the list and sent me back to the Turkish desk. As you can understand I was very stressed at this point. I then went to the Turkish desk and they printed out a letter with the flights details and stating that PIa is operating the flight. So I then went back to the PIA desk and they said that because the flight is starting with “TK” I am not on the list and cannot board. I was passed from pillar to post. No airline was taking the responsibility that I am flying with them. My wife called the agency to see what was going on. The agency said that my name is on the flight and this shouldn’t be happening. The operator even spoke to the man at the Pia desk who was very unhelpful. He said that this will go down as a “no show” when I was right there! This is absolutely unacceptable. I am not going to accept this. I was very distressed both mentally and physically not to mention humiliated. I needed to get back to England as I had commitments so I was forced to book an independent flight with Qatar to get back into the country.

When I got back I rang the agency and they were very unhelpful. I called Turkish airlines and emailed them. Turkish airlines made it very clear that PIA are at fault and therefore I’m holding you responsible for not letting me on that flight as you were the operating flight. I want a refund of my flight and the difference of my new ticket with Qatar.. I will be attaching the email sent by Turkish airlines alongside my itinerary.

I hope you can resolve this otherwise I will be taking this through my legal team.

Desired outcome: A refund of my ticket and the difference of my Qatar flight as Turkish airlines and pia did not fulfill the service that I had paid for

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4:30 am EDT

Pakistan International Airlines [PIA] Not issuance of boarding card

Dear Sir/Madam,

My flight was on 23rd-Apr at 21:50 from Islamabad to Abu Dhabi, I reached at on airport at 21:00 and request for boarding card but PIA representative didn't issue and reply that now boarding is closed, I also havn't luggage I request to them tha 50 minutes time remains for flight kindly give me permission, I also request to duty incharge as well but no one listened, than I take next flight at 1:10 am (24th-Apr) and pay Rs,40,000.

Than when I went for check-in your same staff said that if you pay us 13,000 Rupees we'll give you next flight.

My complaint is that why PIA not issue me boarding card almost 50 minutes tome to departure? Before 2/3 minutes thaey issued 4 people boarding pass but what the issue with me, I request them multiple times but they didn't listened.

Kindly check my below details:

Reference # 8K8EBM

Ticket Number: [protected]

Passenger Name: Hamid/Mansoor (04Mar89)

Thanks & Regards,

Mansoor Hamid

Contact# [protected]

Email ID: Mansoor. [protected]@hotmail.co

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12:50 pm EDT
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Pakistan International Airlines [PIA] Unethical cabin crew service

On 6th April, 2023 i travelledfrom islamabad to Karachi on PIA flight PK309. While serving food to my isle, the air hostess served me an empty. Later on inquiry she put chicken pieces in it. Then she forgot to serve drinks/beverages. On repetitive calling she came and provided water. Later, she again forgot to serve coffee. On continuous complaining, she contended 3 to 4 times that coffee is coming please wait and in the end she didn't bother to show up.

Desired outcome: Problem seemed that only 1(wearing face mask) out of 3 air hostess was working and attending major share of passengers. While the rest were just serving a few passengers. Workload should have been distributed prudently

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1:19 am EDT

Pakistan International Airlines [PIA] Lost baggage

Our flight PK-714, 11 March 2023, We travelled from Madinah, our flight was diverted to Karachi instead of Islamabad, stayover for 2/3 hours then travelled from Karachi to Islamabad, we have have lost our baggage, we have launched the complaint (please find attached complaint report), he took all our baggage tags (total 6 tags), one bottle of zamzam is also lost, he wrote the tag numbers of the baggage we received, the report does not have any tracking number or any stamp on it, I need your kind help to find my lost baggage, we did not received any call nor anyone pickup from the numbers given on the report - PIA, we really need your kind assistance please

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12:13 pm EST
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Pakistan International Airlines [PIA] Reservations and ticketing, sifarish and unreliability

There are 2 parts to this complaint:
1-duplicate charge on credit card
I purchased a ticket on 03/01/23 for travel in executive economy on pk 302 lahore to karachi.
I paid for the ticket with my uk credit card.
The price of the ticket was charged twice to my card.
Kindly refund the duplicate charge
2- purchased seat not given
When I bought my ticket I also purchased a seat, nr 1a of pk 302
This was charged to my UK credit card

The evening before my (morning) flight I received a phone call saying that due to 'the aircraft having been changed and some overbooking' I had been moved from Executive Economy to Economy. I protested - this was not acceptable to me - I had purchased an exec economy ticket and I had bought a seat and my baggage was as per that fare.

Also, aircraft being changed was irrelevant as every aircraft had a seat number 1A, the seat I had purchased. When the ticketing staff at the airport refused to restore my fare and seat I switched to the afternoon flight PK 304.
I did not get my purchased seat on this flight either and travelled on seat 2A.
KINDLY REFUND THE MONEY I PAID FOR MY RESERVED SEAT.

PIA's mismanagement caused me a great deal of inconvenience and mental distress. I had to reschedule my airport pickup and cancel several appointments. I also had to waste a lot of time trying to get PIA to sort this out

Desired outcome: -REFUND OF DOUBLE CHARGE-REFUND OF SAET PURCHASE -APOLOGY

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Sammmyy11
US
Feb 19, 2023 6:35 am EST

there a joke!

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Sammmyy11
US
Feb 19, 2023 6:34 am EST

PIA have been a disaster in the past few years, can you explain more about your bad experiences with PIA?

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10:24 am EST

Pakistan International Airlines [PIA] Online booking wrong amount charged

Dear PIA,

On the 4th morning I purchased online ticket for PKR 65,860 through PIA website.

Booking number was 8H30RN

Upon completing the transaction when I checked my account, the actual deducted amount is PKR 73,495.18 by 'PAKISTAN INTERN' merchant. This is more than PKR 7,000 to the original amount ! What baffles me is that the confirmation page showed the original amount PKR 65,860 but I was charged a different amount ! I've attached the proof as part of this complaint.

I've already talked to the Pia call centre and forwarded details to 'web.[protected]@piac.aero' on 4th of Jan, but still NO REPLY FROM THEM.

Please check why I was charged more and how I can be returned the additional amount.

Regards,

Faisal

Desired outcome: I should be returned the additional amount that I was charged.

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Web.ticketing
Islamabad, PK
Jan 10, 2023 2:47 am EST

Dear Customer,

Pls refer to applicable conditions regarding excess charges

https://www.piac.com.pk/conditions-of-payment-in-foreign-currency

Amount actually charged is following RS 65860

The higher amount charged by the bank may differ from PK Prices due to excess charges applied from bank end

Pakistan International Airlines has no role or influence in the application of such charges.

REGARDS

IRFAN NASIR JANJUA

E-Commerce, PIA

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12:19 am EST
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Pakistan International Airlines [PIA] PIA's flight poor service

Horrible journey from Islamabad to Istanbul (PK-705) on 1st January 2023. Dirty & uncleaned seats, inappropriate attitude of cabin crew, no TV screen working, No cabin calling light or remote to operate TV. Food / refreshment quality and quantity was poor. I have no facilitated to registered my complaint upon my request by cabin crew. The overall travel was stressful and I had decided not to continue /experience again PIA.

Reservation Number: 8G43Z4

Seat Number: 54A

Desired outcome: Please refund my travel cost

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9:48 am EST
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Pakistan International Airlines [PIA] Delayed flight

We recently had a very bad experience with PIA - flight PK233 from Islamabad to Dubai which was cancelled on Friday 9th December at 01:20am. I was traveling with my parents and the flight was cancelled at the very last minute before boarding. Once the flight was cancelled all PIA ground staff disappeared and left us at the airport without arranging a hotel / alternative flight. Because of the cancellation we missed our connecting flight from Dubai to the UK with another airline and had to pay for new flights.

The ground staff at Islamabad airport were extremely unhelpful! My mum was very sick and was recently discharged from hospital hence we were traveling back home. We were left at the airport in the middle of the night and were there for around 6 hours trying to find a comfortable place for my very ill mother to rest while we tried to find out what was going on. Eventually we were taken to a hotel for a few hours and were informed we could catch the next flight the day after. When we arrived to the hotel we were told it was fully booked and were taken to another hotel in the middle of the night!

When we arrived to the airport the day after there was no clear communication or confirmation that flight was still going ahead. The ground staff were so stupid and unhelpful and could not confirm if the flight was going ahead.

I tried calling PIA when we returned back to the UK to make a formal complaint / request a full refund and compensation for the trouble PIA caused me and my parents and my sick mother but no-one cares. They are all as dumb and clueless as each other. I don't understand why the airline is allowed to operate as their service is disgusting from their shabby / dodgy aircraft to their rubbish staff.

I have made a complaint via email but I doubt I will get any positive feedback / compensation as they are a money sucking airline with disgusting service.

PIA should not exist.

Desired outcome: FULL COMPENSATION / REFUND FOR THE TROUBLE CAUSED BY PIA

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7:58 am EST

Pakistan International Airlines [PIA] Delays, food, staff

I live in UAE and after having a bad experience earlier in jeddah, almost after 12 years I tried PIA again just to support our own airline, but it again disappointed me.

1. Flight was delayed 2 hours from dubai airport and again while coming back to UAE there was almost same time delay due to some technical error. It was really scary to know that there s some technical error in plane which took two hours to fix. Why it wasnt checked before the flight.

2. Food was not good at all. Quality and quantity both poor.

3. Please appoint some young people on board. The aged staff can be transferred on ground. They mostly look tired and rude. While going from dubai to islamabad the hostess couldnt assist me in putting by hand baggage in the shelf. Instead she said very rudely that she is a woman like me and cant handle it. In other airlines the young and energetic people are always ready to assist.

4. The most important thing is the image of a country. We work hard away from our loved ones and try to build a good image of our country. But the organisations like this with a very casual attitude ruin all the effort. Please understand and make necessary improvement.

Thankyou

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10:13 am EDT
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Pakistan International Airlines [PIA] damage luggage

today October 16,2022 i was traveled from Karachi to Faisalabad flight no PK340. syed muhammad ghazanfar mehdi [protected]. [protected]. [protected]. ghazi.[protected]@gmail.com.my new bag found damage when i receive in Faisalabad. i try to make complain. but your staff here in Faisalabad only wasting time. i show and give all the details to mr.shair ali. but my complain didn`t `registered.

Desired outcome: need new bag

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5:11 am EDT

Pakistan International Airlines [PIA] baggagge not loaded intentialy

on flight pk-631 islamabad to sukkur , 07-10-2022 baggages of more than 13 families were left back intentialy to accomodate some one else without prior intimation to passengers.video of penic situation at airport is also available.how it can happen that without prior intimation the baggeges are not load.this is a case of sheer negligence and should be dealt seriously.thanks

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Overview of Pakistan International Airlines [PIA] complaint handling

Pakistan International Airlines [PIA] reviews first appeared on Complaints Board on Nov 24, 2007. The latest review Flight delayed was posted on Jul 1, 2024. The latest complaint fraud of pia - pk-391 flight - 11.11.2018- departure from islamabad was resolved on Nov 13, 2018. Pakistan International Airlines [PIA] has an average consumer rating of 1 stars from 140 reviews. Pakistan International Airlines [PIA] has resolved 6 complaints.
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  1. Pakistan International Airlines [PIA] Contacts

  2. Pakistan International Airlines [PIA] phone numbers
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    100%
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    Germany
    +39 800 561 922
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    33%
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    Italy
    +31 800 265 8700
    +31 800 265 8700
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    50%
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    Netherlands
    +47 80 069 393
    +47 80 069 393
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    Norway
    +34 900 373 179
    +34 900 373 179
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    Spain
    +86 400 842 9107
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    China
    +966 800 850 0150
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    33%
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    +65 800 852 3446
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    100%
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    Singapore
    More phone numbers
  3. Pakistan International Airlines [PIA] emails
  4. Pakistan International Airlines [PIA] address
    Motor Transport Building, PIA Head Office, Karachi, 72500, Pakistan
  5. Pakistan International Airlines [PIA] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2024

Most discussed Pakistan International Airlines [PIA] complaints

very inconvenient selfish and unprofessional behavior
4
(opinions to this review)

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