JC Penney Company / customer service and non working product

MD, United States Review updated:

On Thanksgiving Thursday at 2 p.m. sharp I attempted to purchase a Bella microwave as advertised. When I got to the store the store manager informed me that they had not received any Bella microwaves from the warehouse and offered no compensation for another microwave that I purchased at the price of $79.99. The UPC number for the item I purchased is [protected]. On today Black Friday I connected microwave to my power source at my home to warm my breakfast to only find out that the microwave is defective and doesn't work at all which is probably why the microwave box was untapped and sitting on the floor at your store. I attempted to contact the Forestville Park Mall store number 1951 via telephone but to no avail was able to speak to anyone. I've contacted your customer service line several times this black friday morning at 9:30 a.m. and was disconnected 9:35 a.m. and was disconnected and 10 a.m. and was disconnected at 10:06 I spoke to a customer service agent by the name of Katrina who informed me that I would probably not get a phone call answered from your Forestville location because it was Black Friday and that I should pack the item back up and take it back to the store and that the manager should have compensated me for that item that was never in stock I'm requesting that someone contact me and offer some sort of compensation for the neglect that I received from your company. Ebony McAfee

JC Penney Company

Nov 24, 2017
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  • Po
      Nov 24, 2017

    You may want to contact JC Penney's corporate customer service directly as they will likely not see your complaint here. It's understandable that you would likely not get a call back today because it is one of the busiest shopping days of the year. They will need the product back in order to refund you anyways. In regards to the unavailable microwave, their advertisements typically have disclaimers that cover them if they have no product. They don't have to offer substitutions or compensation if you are unable to purchase the item. No one has neglected you.

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