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JC Penney Customer Service Phone, Email, Contacts

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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JC Penney reviews & complaints 1396

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10:35 pm EST

JC Penney unethical conduct

Added men's flannel pants to cart, selected Paypal.
By the time I completed Paypal requirements, and it redirected me back, I was locked out of the cart. Called customer service, the woman was horribly rude (11/24/17, 11-11:15 PM)

I tried to explain that I received whtb I thought was n order number, she asked for my phone number, and said there was no order completed. I told her I had a different number, beginning witl L, didnt know what it was. She sked for my phone number. I gave it again and she went off on a tangent that the same number wouldnt help me. I kept trying to intervene to ask about this number, and she kept cutting me off and was very rude. I regret ending the call responding in kind, but the pnts were for a family member's hospital stay, I didnt know if the order went through, I felt like I did something wrong, and the customer service rep was just simply AWFUL. Now I have to wait, to see if the order is charged to my account, and return the whole thing if it did. This is my first, lst, and only JC Penney's experience. ROTTEN CUSTOMER SERVICE.

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6:30 pm EST

JC Penney service

Hi I am complaining about empoy name Anitia at Merrillville, IN store horrible customer service.
My hasbund receive a give from JCP but the product does not fite. We have the original receptf from the product.
The product is a shirt with original receipt but gift from a family member.
We want to return it because the store did not have any more from this shirt for exchange. The shirt is new, with original receipt with all, never used.
Since JCP does not have more of this product we want it a store credit. The employee Anitia, from Merrillville, IN store return the money tp the credit card for the purson who give this shirt to my husbund as gift.
So now we return the shirt who suppost to be a gift and nothing for my husbund. No gift, not shirt, not store credit for him to exchange or get a shirt.
We ask assiciated Anitia from Merrillville, IN store to fix it.
Since we have the product and original receipt to fix it and issue a store ctedit or do the exchange. She start argue and refuse to fix it. So, since JCP is out of this product we did NOT have any other option.
So, my husband got a gift for $ 25. 00 and at the end he return it and got nothings.
This was an easy fix, to return the monye to gift card or store credit but she refused to do anything but help.
The is happand aroud 6 pm Friday November 24, 2017 at mens depr customer SERVICE in Merrillville, IN store.
I am never, ever shopping for anybody ar JCp
Not customer SERVICE at all.
We got a shirt for a gift at the end not gift, not money not store credit, not ecchange.
Jusy lost $ 25.00 .
Not but not thank you

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3:57 pm EST
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JC Penney state voucher

I was given a clothing voucher by the state for JCPenny in Jefferson Mall on Outer Loop in Louisville, KY. On 11/14 went in made selection and at the register was told that they did not take them only the St Matthews Mall did. On 11/24 went to St Matthews mall made selection only to be told they do not accept them. What is the policy as far as this goes? Do you or don't you accept them. I'm pretty sure the state would not have given out something they knew would not be honored.

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Update by Ms Richie
Nov 24, 2017 3:58 pm EST

What is your policy regarding this?

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2:08 pm EST

JC Penney online ordering

The company advertised "spend $50 to get free shipping" however, that was not the case when you order on their app. I tried to order the same item multiple times, but it kept deleting from my cart on the app. When the price of my transaction increased by $9, I figured that the item finally added and I purchased it everything. My order history did not load on the app until the next day, and that is when I realized that they charged $9 for shipping rather than adding the other item. If the other item was added, shipping would've been free. When I called to tell customer service about the issue they said that they will not do anything about it and I just have to buy the other item separately and pay $9 shipping again. This company is completely disrespectful and their employees do not know how to keep customers happy.

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pobarjenkins
Minneapolis, US
Nov 24, 2017 3:18 pm EST
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Can you cancel the order and replace it?

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9:40 am EST

JC Penney customer service and non working product

On Thanksgiving Thursday at 2 p.m. sharp I attempted to purchase a Bella microwave as advertised. When I got to the store the store manager informed me that they had not received any Bella microwaves from the warehouse and offered no compensation for another microwave that I purchased at the price of $79.99. The UPC number for the item I purchased is [protected]. On today Black Friday I connected microwave to my power source at my home to warm my breakfast to only find out that the microwave is defective and doesn't work at all which is probably why the microwave box was untapped and sitting on the floor at your store. I attempted to contact the Forestville Park Mall store number 1951 via telephone but to no avail was able to speak to anyone. I've contacted your customer service line several times this black friday morning at 9:30 a.m. and was disconnected 9:35 a.m. and was disconnected and 10 a.m. and was disconnected at 10:06 I spoke to a customer service agent by the name of Katrina who informed me that I would probably not get a phone call answered from your Forestville location because it was Black Friday and that I should pack the item back up and take it back to the store and that the manager should have compensated me for that item that was never in stock I'm requesting that someone contact me and offer some sort of compensation for the neglect that I received from your company. Ebony McAfee

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pobarjenkins
Minneapolis, US
Nov 24, 2017 1:41 pm EST
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You may want to contact JC Penney's corporate customer service directly as they will likely not see your complaint here. It's understandable that you would likely not get a call back today because it is one of the busiest shopping days of the year. They will need the product back in order to refund you anyways. In regards to the unavailable microwave, their advertisements typically have disclaimers that cover them if they have no product. They don't have to offer substitutions or compensation if you are unable to purchase the item. No one has neglected you.

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3:32 pm EST
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JC Penney table and chairs order #4224270

I purchased this table and chairs at JCPenney at Southcenter. I purchased the items October 24th 2017. I still haven't received the items. The person who helped us is Eric Musolf. We sent an email and called him several times and didn't respond back. If I can't get this order I will cancel and want my refund. I also paid extra for the delivery service . I am not too happy about your customer service. Please let me know right away.

Thank you

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1:39 pm EST

JC Penney billing

I purchased a bed in 12/7/2013 (order #1019473). It turned out to be an awful bed. I could feel the springs and it was terribly uncomfortable. There was a warranty and I was told that I could "reselect" and get another bed free. On my May 2017 Statement I was charged $$584.75 for the 'reselected' bed. Although the staff at JCP in Fair Oaks Mall were very nice and tried to contact with the delivery staff on the phone, it took hours and I had to go back to the store several times until the delivery was arranged correctly. The deal was that they would deliver the new bed &pick up the old bed and I would see a credit on my next invoice. The old bed was not picked-up until I called several times, [protected], and they finally picked it up and said they would somehow scan it & I'd see a credit on my next invoice. I didn't see the credit in June, 2017, of July, 2017 and called [protected] in August. I was assured me that I'd get a credit of $692 on my statement by 8/30/17. To date I have not seen the credit to pay me for the old bed. I refuse to call the 800 # anymore. I Please just give me a credit on the warranty of the awful bed.
Thank You,
Linda Cushing
*** *** 977 01

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1:21 am EST

JC Penney poor customer service

I went to your Cedar Park, TX store, today November 21, 2017, inquiring about the necessary requirement to connect my new JCP GE gas range. Nobody in your store had no earthly idea what I was asking concerning circuit needs. I ask the [censor], A.J., to call GE to ensure we understood my needs. He replied he didn't have time to check with GE now or later to primarily go away. I am still furious. I came home, called GE and it took a hot second. You need qualified people in your store to assist customers. If not qualified, they at the least should be able and willing to help and not be dumb as a rock. Taking a phone number and returning a call would have been better than just NOTHING. I got just plain NOTHING! Stupid people shouldn't work in customer service. Sad part was this was a $1200+ purchase.

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Shaun R.
, US
Nov 22, 2017 4:55 am EST

I can't say I would expect much technical support if I was buying an appliance from JC Penny.

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7:39 am EST

JC Penney bait and switch

We recently purchased a sectional couch from JCPennys using a new JCPennys credit card my girlfriend I signed up for and have an issue with the delivery. We were told that delivery would be 2-3 weeks but "that we should call and they should be able to push up the date" if we asked. The fact that we could get the couch delivered in an estimated two weeks was especially important in our decision to purchase from JCPennys as we were recently displaced from our apartment and lost all of our furniture in the process. When we called Monday, as advised in-store, the representative said "absolutely not they take 6-8 weeks for delivery, I don't know why these store people say that". We are living in a new apartment and have no furniture and now we have to wait three times as long as originally quoted for delivery? We called back to confirm and they further confused the issue by telling us we didn't order the sectional but instead ordered a sofa and love seat. We asked the representative to look into it and confirm and when he came back on the line said it was cancelled and that we would need to come in to place the new order. We were both upset because we had never asked him to cancel the order and advised him of that, the representative became frustrated and then put us on hold again to fix the initial mistake. We were planning on furnishing the rest of the apartment via JCPennys home goods but are now reconsidering as we are not confident in the purchasing process.

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12:26 pm EST

JC Penney salon

I brought my family in for haircuts 11/15/2017. There were 2 kid cuts, a male cut, & my haircut (female). I had to pay $27 for my haircut instead of $22 because they said she was more experienced. Fine, I wanted it done right! She had colored red hair, I forgot her name. It was around 6pm. I showed her the pictures & she assured me she could cut my hair that way. I ended up with a boring plain jane cut. Was suppose to be layered, was not! She asked if she could give me side bangs instead of full, I told her I wanted to cover the scar on my forehead. I barely even got side bangs! Did not cover the scar at all! I am still stewing a week later! If I do not get a redo, I will NOT bring my family back ever! And I will tell everyone I know, even social media. I absolutely HATE this cut! I thought I could fix it when I got home, showed 3 people the picture I showed her of how it's suppose to be cut & they agree, it is nothing like what I asked for. I can show whomever is reading this the pictures I showed her & how my hair now looks. I am furious! Pure laziness!

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pobarjenkins
Minneapolis, US
Nov 20, 2017 1:03 pm EST
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The pictures you are using for comparison most likely involve models with full blow-outs and a lot of hair product added. Shaun R. gave good advice. In regards to getting it re-done, typically hair salons will allow you to come back within a week to get your style corrected.

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Shaun R.
, US
Nov 20, 2017 12:33 pm EST

I think you look great. In order to get out to look like the model, you'll likely need to style it a little different. It looks like you've got it combed down versus teased.

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2:04 am EST

JC Penney horrible experience

I have never had business with such a terrible company. Seriously.
That's why I highly recommend you to stay far away from these people.
I ordered a table October 6th. Got a confirmation email stating that the item would be delivered within one week. Ok, that was fast.
But one week had passed. There was no table, no calls from them.
So I called them and spent over one hour just hanging on the phone listening to their melodies.
When they picked up I asked what happened. I was said that my table was on back order as it was out of stock. Great. As usual, they forgot to warn me about it and thank god I didn't wait for much longer.
I asked for a refund then and was refused. They just told me to wait. I don't wanna wait!
What am I to do? How can I get my money back?

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7:50 am EST
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JC Penney followed by employees and harassed while leaving

On Friday night November 10th of 2017 I had family coming from out of town we all needed to get clothes for special events so we went to JCPenney's it was about 7 p.m. we had a large group with us and I noticed seeing a lot of JCPenney's employees walking around us a couple of them were friends of one of the kids that were with us not one time did anyone ask us if we needed help we were there for about an hour when our group was getting ready to leave a couple ladies followed the group outside and my kids were standing on the sidewalk waiting for their dad to pick them up and a large cargo van and the ladies stood there and ask them questions my daughter said they felt very uncomfortable and after are Transit van pulled up to load everyone they wrote down the tag number to my vehicle when I called to talk to a manager her name was Sharon Ochoa she says we often follow large groups and when I told her about how we are being harassed she said well what do you want me to do I said an apology would make me feel better but being that your manager and you should know how to handle a situation like this she didn't seem sympathetic at all more like take it or leave it I told her we just spent hundreds of dollars and I brought family in from out of town to come shop here I told her I was going to post it on social media how we were treated she didn't seem to care until I told her I was going to call the corporate office and Report her she hesitated to give me her last name and I told her I need your last name so I can know who to report when I call corporate office then she lightened her mood we've had several accounts there we paid them all off but after that behavior I was going to return all my things and post it on social media so that everyone knows not to go there.

Sharon was very clear to me how they treat groups of people that go in note I brought people from out of town to shop we spent several hundreds of dollars that day at one time that was my favorite store now I will find somewhere else to shop.

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7:53 pm EST

JC Penney online purchasing

I was about to complete an online purchase of dress shirts. JC Penny had a by one get another for a penny promotion. The website wouldn't apply the promotion I thought I was entitled to. I began an online chat with an agent who identifed as "Florence." It turned out the shirts where slightly different categories, which would void the promotion. Florence was generous enough to agree the apply the promotion anyway. For some reason our online chat was disrupted. I accessed the chat line and this time "Arlette" answered. She said "Florence wasn't available. I told her what happened. I explained what happened. She claimed to have discussed the event with "Florence." For some reason, "Arlette" refused to honor my conversation with "Florence."
The whole episode was frustrating, time-consuming and nonproductive from a customer service and customer retention perspective. I have been a lifetime customer of JC Penny's. I've been rooting for this company since learning of their dire economic problems for which it appears that they will not survive. However, the shoddy way I was treated is perhaps symptomatic and predictive of the causes of their potential demise. JC Pennys seems intent on shooting themselves in their own foot.

Until I see a sign of an improvement in their customer service practices, I will not shop there again.

T. Overby

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6:49 pm EST

JC Penney behavior/ professionalism

My family member happens to work at the JC penny In Mays Landing, NJ.
My family lost our father last month unexpectedly. My sister happens to have the car that dad gave her, she always called him for Car advice or issues. Yesterday the car broke down. As you can imagine any car issues is usually stressful. Given the fact that it's been a month the loss still fresh and the car breaking down bought up many emotions for my sister . The heartless evil nonprofessional words she was told from the store manger was " you need to get over this " !
Someone please fire this woman she obviously needs people skills that she lacks .

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11:16 am EST
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JC Penney order

I purchased the wrong size shirt and pants And I just came today to changes so Stephanie return it and purchase the new one with not give me the 20% coupon and She Was very rude when, I asked her why she never gave me the 20% which i used yesterday!
Very bad customer service.i am cancel my credit card also my wife and never shop in Penney again because of her...

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4:38 pm EST

JC Penney loss prevention profiling

JCPenney at The Loop accused my cousin of shoplifting $300 worth of cosmetics from their Sephora just because she was carrying a purse, wore street clothes and showed up bare faced. Employee by the name of Eliza who was dressed like a customer, stopped us just as we were heading out the door after spending 30+ minutes in their establishment and forced us back in the store and to the back, where she dumped testers on her desk and claimed she attempted to steal and sell them.

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Shaun R.
, US
Nov 11, 2017 9:47 pm EST

They were correct in stopping you. Ignorance is not an excuse.

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10:09 pm EST

JC Penney condition of beaumont texas store

I️ have shopped at the J.C. Penney store in Beaumont Texas for 25 years. I️ don't know what is going on I️ went in there several times in the last few months this store is a wreck. Stuff is not organized and thrown on the floor and every where. I️ have friends that have been saying the same things. I️ probably spend $10, 000 a year at this store it would be nice to be able to find what you need. Very disappointed and will Shop some where else if things do not change soon.

Sharon

Email: [protected]@aol.com
[protected]

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pobarjenkins
Minneapolis, US
Nov 11, 2017 2:42 am EST
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They may be short-staffed or just have been having a large amount of rude customers.

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9:32 pm EST

JC Penney service

I went to J.C. Penney returning a vest but I lost the receipt and I have my license I went to exchange for a different size and the customer services associate said that I would have to pay an extra $19.20 which didn't make sense, instead I said no and asked her to return my money and she said ok and returned only $1.11 and she handed the card and I only received $1.11 which makes no sense to me just because I didn't have the receipt this has never happened to me and the worker was very rude also I really want my money back because I paid $20 for the vest and they gave me back $1.11 it makes no sense

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pobarjenkins
Minneapolis, US
Nov 11, 2017 2:48 am EST
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Not all companies are able to look up your transaction by your drivers license, and instead only ask for them to make sure you are not someone who constantly returns things for cash refunds. In regards to the price difference, companies typically refund the lowest sale price of the product over the last 30+ days. This is to make sure that the individuals returning items are not turning a profit and costing the business money.

In the end, you are responsible as you did not keep your receipt. You cannot fault the company for that and they could have rejected your return altogether.

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Shaun R.
, US
Nov 10, 2017 11:13 pm EST

Not to place blame, but the issue is that no receipt is available, so who is to say what was paid for the merchandise?

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11:04 am EST
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JC Penney I have not received by bracelet ordered, from the rosenberg tx. store jewelry dept.

Ordered October 2nd, invoice #K666-80290, customer order # is [protected], The bracelet item # PC270-4350PB in an 8 inch Size (extra link). And I have a lifetime warranty item # ES209-5010FA. Ordered on October 2nd 2017, from the Rosenberg, Texas store (2968-6) . The original bracelet was sent by the Rosenberg store thru UPS and lost/stolen during hurricane, I was told. It was sent off for a missing diamond thru warranty. I have since spoke to a representative from JC Penny said to contact the store and try to resolved the issue. This is just to put in writing.

Cedric Baker, 5507 Grande Gables, Drive. Richmond TX. 77469
[protected]. Thanks

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9:22 am EST
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JC Penney jewelry

I am writing because I have never been treated so badly by a company in my life. For my 10 year anniversary my husband ordered a ring. I waited two weeks to get my ring, anxiously awaiting it of course, only to wake up one morning and find out my order had been canceled. Upon calling and talking to the JCPenney customer service people, four of them by the way, all were unhelpful and cannot provide me any information. I was extremely upset and extremely disappointed. I waited for a refund, and had to call jcp again to only talk with another unhelpful customer service agent. At which point I had to call my bank to try to get my money back from JCP. At that point alone I should've been offered a gift card or something for my inconvenience. To top all of that off I re-ordered my ring only to receive it to weeks later and it's missing stones! Upon returning it, I was met with a very rude girl at the Charleston South Carolina branch named Victoria. Who was nasty to me immediately. I will NEVER recommend JcP again for anything. Your customer service people are Unhelpful and rude. And the companies policies on keeping customers happy is a joke. For all the inconvenience, which has drug on for over a month, i should have been offered something, anything. But no, not once did anybody offer a single thing. I'm sure I won't hear anything after writing this review either, surprise, surprise.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JC Penney?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JC Penney Customer Service. Initial JC Penney complaints should be directed to their team directly. You can find contact details for JC Penney above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JC Penney. Discuss the issues you have had with JC Penney and work with their customer service team to find a resolution.