[Resolved] Intelius / cancel/close account
My order number is 13760678. I wish to close this account effective immediately. I was attempting to get information on my cell phone number. The information given me lists 2 people whom I have never hear of. My name is not included. Plus they both earn the exact same amount of money & their mortgages are for the same dollar amount. Could it be that they are fictious people. Again close my account. Thank you. Kevin.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Intelius Customer Care's Response, Oct 27, 2009
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
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