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[Resolved] Intelius / cancel/close account

1 United States Review updated:

My order number is [protected]. I wish to close this account effective immediately. I was attempting to get information on my cell phone number. The information given me lists 2 people whom I have never hear of. My name is not included. Plus they both earn the exact same amount of money & their mortgages are for the same dollar amount. Could it be that they are fictious people. Again close my account. Thank you. Kevin.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 27, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

Sort by: UpDate | Rating


  • Ma
      2nd of Sep, 2008
    0 Votes

    To: INTELIUS custserv. I wonder why ihaved been charge of 9.35 ( Nine Dollars & Thirty five cents dated of : September 1, 2008 . i dint use or order anything from intelius. if there is anyhting offered for me please cancel it all. please give my money BACK 9.35 (NINE DOLLARS & THIRTY FIVE CENTS )

  • La
      20th of Oct, 2008
    0 Votes

    you charged me $19.95 for something that i have not even done. i havent used your site in a few months and i want my subscription if i have one to be cancelled.

  • Do
      5th of Mar, 2009
    0 Votes


  • Ri
      21st of Mar, 2009
    0 Votes

    please cancel my account. order no is 18212282. and please send me deactivation mail to

  • Ya
      31st of Aug, 2009
    0 Votes

    please cancel my account #22868805. confirm cancelation by mail.

  • Fs
      10th of Jun, 2011
    0 Votes

    like wtf they took 19.95 from my card like ### put the ### back in there you scams ###ers

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