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PlayPhone reviews first appeared on Complaints Board on Feb 18, 2009. The latest review PlayEdge Games and PlayKids was posted on Sep 20, 2021. The latest complaint Fraudulent charges on phone bill was resolved on Jun 15, 2013. PlayPhone has an average consumer rating of 4 stars from 27 reviews. PlayPhone has resolved 18 complaints.

PlayPhone Customer Service Contacts

100 Mathilda Place, Ste 160
Sunnyvale, California
United States - 94086

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PlayPhone Complaints & Reviews

PlayPhonePlayEdge Games and PlayKids

I did not authorized these charges and the total charges added up to $219.78 since August of 2020!
The charges started at $9.99 for six months and since it was undetected, the following month it doubled! The charge of $19.98 continued for 8 months until today.
I did receive credit for the last three months from Sprint. However, the main complaint is that I did not authorized nor used their service.

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    PlayPhoneUnauthorized charges even after unsubscribing

    A charge of $9.99 showed up on my Sprint's December, 2020 bill claiming to be Third Party Charges of some game from playphone.com, which I have no idea when or where I played in my phone.
    The customer support of Sprint said I must have somehow subscribed to playphone and asked me to unsubscribe it to prevent further charges. I do not have any games on my mobile phone and I have no idea why I am getting this charge. I called [protected], the number provided on their website and followed their instruction to cancel the subscription.
    At the end of the process I got a confirmation that my phone number is now unsubscribed.
    I got the bill for January, 2021 and I am still getting charged. I have no idea why :
    1. This company is charging me for??
    2. Sprint is allowing this charge, when their customer support clearly said that they have disabled 3rd party charge function disabled for my phone number.

    Unauthorized charges even after unsubscribing
    Unauthorized charges even after unsubscribing

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      Nov 02, 2019

      PlayPhone — playphone loot subscription

      I received a text message from Sprint this afternoon stating that I had purchased $9.99/30 days with ongoing...

      Oct 21, 2019

      PlayPhone — loot subscription

      I received a text message from Sprint this afternoon stating that I had purchased $9.99/30 days with ongoing...

      Sep 28, 2019

      PlayPhone — loot app from playphone

      Subscribe to loot app on my other phone [protected] for like 2 or 3 months now I never subscribed to the...

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      PlayPhone — 3000 Playphone

      Sprint allowed this company to bang me out of 9.99 a month for 2 phone lines for $120 dollars. Sprint acted...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Playphone credits incorporatedFraudulent charges on phone bill

      Playphone charged me >$150 on my and my wife's phone bill for playphone credits. Neither of us ever bought and have no idea what they are. AT&T said that they couldn't refund all the money just the last 2 months but it has been going on for 8 months. I even used AT&T's method to cancel it but that only seemed to add my line to this mysterious reoccurring fee. It is unbelievable in this day and age that a company can randomly charge your phone bill. AT&T rep said that they can't stop it because it's the law but that seems questionable. They need to be taken to court.

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        playphone inc. ringtone — $14.99 charge on my cell phone

        this company charged me for whatever they're stupid service is to me sprint phone bill without my...

        PlayPhone Inc — Unauthorized charge

        Playphone Inc made an unauthorized charge to one of our phones that is rarely used, and even then only for...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        playphone Inc ringtoneunauthorized charges

        Received my cell phone bill and had charge for 14.99 from playphone inc ringtone..never subscribed to this..

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          • Ve
            Veryangryman Jul 04, 2012

            i too have received this 14.99 charge for months now with Sprint refusing to block this charge! i am sure Sprint is collecting funds from this bogus charge! i want it removed immediately! i want all my money refunded in full because no authorization was ever given from me or anyone! THIS IS SCAM!!! How can i accomplish this task! My attorney will take on this matter in 30 days if something isn't done immediately! Larry Lawson

            0 Votes
          • PlayPhone Jan 10, 2012

            Hello. I am the Sr. Manager for Client Services at PlayPhone. Thank you for sharing your concerns with us regarding your subscription to a powered by PlayPhone portal. I realize that not understanding the charge on your phone bill must have been distressing and I am going to make sure that we get this taken care of for you today. Please contact us at [protected]. Thank you for taking the time to talk to us and for the opportunity to resolve your issue.

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Playphone 20888 — money charges

          They just pop up on my phone and I have to pay $15 for THEM to text ME... WHAT IN THE WORLD IT COMES ON MY...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          PlayPhone — Unauthorized Subscription to Ringtones & Wallpaper

          On 3/27/11 I received 4 consecutive calls in the a.m.. They were all unanswered texts and were ignored. All 4...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          PlayPhone IncCancellation difficulty

          I cancelled this service months ago only to find chatges from this company still on my Sprint bill. I try to maintain an inexpensive cellphone since I am currently unemployed and am appaled to see that they charge me an amount equal to one half of my basic phone bill . They appear to be very difficult to contact for cancellation and I am greatful for your site to register this complaint.

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            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            PlayPhone — not authorized do not want

            These people sent me a text message to mt cellphone. I don't normally texr and the number didn't...

            PlayPhone — Scam messages

            This company is sending me scam sms on my mobile phone number. I have never subscribed it, and this i...

            PlayPhone Inc — Unauthorized charges

            This is a company that leeches you for unauthorized charges, generally for something you didn't opt out...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            PlayPhone.com — fraud

            i was looking for a job on the internet and i was asked for my details which i filled in the box and i...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            PlayPhone Inc. — Unauthorized Subscription

            I also reviewed my March 2009 AT&T cellular phone invoice and noticed an unauthorized subscription charge...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            PlayPhone Inc — Phone bill scam

            Through facebook, this company has somehow achieved access to my cell phone. My cell phone carrier (At&t...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            PlayPhone — Unauthorized billing

            They are at it again! Approximately 6 months ago, I was charged for downloads I did not download. I called...

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