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HH Gregg - Lexington KY / poor customer service / dishonest

1 Lexington, KY, United States
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I purchased an entire kitchen suite. The dishwasher was defective and leaked water from the pump. They would not order a replacement until I brought them the defective dishwasher and paid them $85 more dollars for the next grade dishwasher (deceptive up-selling). They also couldn't deliver it for another week. Then on delivery day no one showed up or called. When I called, manager claimed there was a mistake and it would be delivered and installed tomorrow. That day is here and the delivery install person now calls and is backing up the install date. So I've had to eat three days off work and $85 dollars, meanwhile HH Gregg was continues to be incompetent. DO NOT BUY FROM THEM. Complaints just like this are all over the Internet and all very similar. Let them go out of business. Maybe customers will get a better option in their place.

Ri
Nov 22, 2016

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