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Thermia
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3.0 2 Reviews
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Thermia complaints 2

ComplaintsBoard
T
12:31 pm EST

Thermia Stay away

The first problem with this Thermia unit occurred less than 8 weeks after the initial installation - "the electrical issue". The next issue, the Glycol leak from the "bleeder in the brine circuit" (as you have called it in your letter), did NOT come after "...a year" as you so mentioned, rather this Glycol leak and the associated high pitch whine began in June which is only 7 months after the unit began operation. Evidently, the valve you mentioned was found to be the problem with the leaking Glycol brine and in so tightened by Gustaffsson (who told my fiancé at the time it was leaking because I had been "... messing with the unit"). Amazingly the high pitched sound also went away once this valve was tightened and more brine put into the system. However, due to Gustafsson's incompetence the unit continued to leak this poisonous Glycol from the very same valve and in September Mr. Ohlsson came to inspect the unit. It seems Gustafsson was too busy, he went on to say we were "... on our own." when we called him with the problem the second time. Ohlsson found the problem to be the very same valve and suggested that Gustafsson had only hand tightened it. Once more upon tightening the valve and introducing more Glycol brine the unit began working properly and the high pitched noise coming from our heating elements went away. As much as your company would like to sidestep responsibility for any or all of these problems, it is our position that the company Thermia is responsible for WHO is capable of installing and maintaining their complicated systems. Your company designs and manufactures these products. Your company trains and certifies the installing agents. Your company is liable to me and my family for our problems directly relating to the poor performance of this unit, the expenses derived from such poor performance and especially the shoddy installation and maintenance practices of your company's agent, Christer Gustafsson.

Further, it is my intention to draw your attention to the real problem here. On top of deplorable service support we have had to endure, we have suffered problems directly related to the engineering and design of the Thermia Atria unit to which it has not functioned as warranted. Importantly when we have had a problem with the Thermia it simply takes too long for anyone to address the issue. The first problem, the "electrical issue", took 2 weeks to address (during the coldest and hardest winter in Sweden's recent history). The second issue, the "high pitched whine and Glycol leak", caused by the leaking Glycol-brine valve - (in which the unit would NOT hold the brine essential for its proper performance), began in June of 2010 and was not resolved until Septemeber of 2010. Our most recent problem, the "broken fitting" deep inside the unit, began on October 21st and was not repaired until November 12th. This problem, due to a design flaw within the Thermia unit, kept the Thermia Atria from working properly for 28 days (another month) within one year of installation. That's a total of more than 18 weeks this Thermia Atria did not function properly within a 54 week period - since installation. Close to 5 months within one year! During these problematic times the unit was either "off" because it was broken or the unit was functioning in the proven-to-be-expensive "electrical" mode. The product I purchased from your company in a cold country like Sweden which is supposed to create heat for my family. An expensive unit Thermia claimed will lower electricity bills!

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ComplaintsBoard
S
7:45 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Thermia Bad Product, Horrible Company

In April of 2009 my family purchased the house at Landsvagen 21. At some point, perhaps during the month of August, we noticed some water leaking from a pipe and called the previous owner who in turn put us in touch with the plumber (VVS), Christer Gustafsson, who had previously worked on the house - specifically the pipes where the perceived leak was. A...

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Is Thermia legit?

Our verdict: Thermia has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Thermia's position as a benchmark of trust and quality within its industry. Users and clients of Thermia can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Thermia earns 100% level of Trustworthiness

Perfect Trust Endorsement: Thermia achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Thermia. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Thermia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Thermia.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Thermia.com you are considering visiting, which is associated with Thermia, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The Thermia website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Thermia.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Thermia.

However ComplaintsBoard has detected that:

  • Thermia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Overview of Thermia complaint handling

Thermia reviews first appeared on Complaints Board on Dec 22, 2010. The latest review Stay away was posted on Dec 25, 2010. The latest complaint Bad Product, Horrible Company was resolved on Dec 22, 2010. Thermia has an average consumer rating of 3 stars from 2 reviews. Thermia has resolved 1 complaints.
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  1. Thermia contacts

  2. Thermia phone numbers
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    Ukraine
    More phone numbers
  3. Thermia emails
  4. Thermia headquarters
    Box 950, Arvika, 67129, Sweden
  5. Thermia social media
Thermia Category
Thermia is related to the Appliances category.

Recent comments about Thermia company

Bad Product, Horrible Company
5
What a miserable situation. Sounds like Thermia should certify their...

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