AVOID this company - Premier Range products are SHODDY and their service is truly AWFUL!!!
I ordered a cooker hood that the website said was in stock - it wasn’t, but they failed to tell me for several weeks. When they did call they offered to 'make one up from spares’. I was told on the phone that the engineer would test everything to ensure is was working.
Unit 1 was delivered - the chimney housing the motor and the base unit were INCOMPATIBLE!
Unit 2 arrived in an undamaged box - upon opening, the unit was DENTED on one side.
Unit 3 arrived in an undamaged box - upon opening, the unit was DENTED on TWO sides!!
We complained again.
Unit 4 arrived - this time without the glass. It was not dented. We installed it, swapping the glass from Unit 2.
All this meant that the builder had to re-cut the ceiling hole and remount the chimney as the 4th unit was different to the first.
The lights on Unit 4 flickered on and off - there was a loose connection in one of the plugs. My builder is an electrician, he had to cut the plug out and wire in a different one.
Had to chase the company so many times to get info and update.
Been threatened by their team that ‘Since we’ve sent you 2 items that didn’t work we might as well cut our losses, refund you the money, and walk away - this order isn’t profitable to us any more’ (even though I’ve cut holes and mountings explicitly to fit your hood!!).
Spent 2x £160 additionally and unnecessarily on labour with the builder.
Been ignored - not responded to on emails until I chase, then told 'I did send the email, it must have been lost in cyberspace' - (yeah, right, like that happens! That's in same credibility category as 'the dog ate my homework').
After much hassle and (eventual) exchange of email, the General Manager of Premier Range refused to offer any recompense, and added insult to injury with saying (quote): 'I am happy the team here' and then blamed us for the error: '...we didn't do anything wrong.
However by fitting it before fully testing, not adhering to clear instructions, it appears your fitter did.' (even though we'd been told the unit had been fully tested before sending - remember, that's the 2 parts of the unit that were completely incompatible!!).
In short, don't trust Premier Range - much of what they've said/claimed during this episode has been untrue.