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Premier Range
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1.7 6 Complaints
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Premier Range Complaints 6

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6:00 am EST
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We ordered (21.101.2023 invoice 166843) a splashback promising a high-resolution/quality image but what came (02.11.2023) does not look like the quality advertised. The quality is poor to say the least. Does anybody have their basin splashback away from the basin itself at 1m+? I was asked to make a photo of what I received at 1m, so it would look like PR'...

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7:44 pm EDT
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Premier Range Premier electric range

At a time when apartment sized ranges weren’t available at local appliance dealers, we ordered one directly from Premier online. It took months to arrive, but we liked the looks of it and that it is made in the U.S. Installation was,easy and we figured we would be all set. The top burners are fine but we began having issues with the oven immediately. It didn’t seem to reach the desired temperature so we started to set to a higher temp to preheat it hoping it would work out of it. But then we found occasionally the oven shuts off completely and we would have to restart it. I called an authorized repair shop but since we ordered it they said to get in touch with Premier directly. I emailed the contact address and phoned a number but didn’t hear back. The state of Maine mandates a five-year warranty on appliances, but it is hard to take advantage if they don’t respond.

Desired outcome: We really like the range and I suspect it is an easy fix but I am not sure how to proceed.

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4:41 am EST
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Premier Range Glass splash back

Reference order number:-#106571
Order value £402.96
I placed an order for a glass splash back for our new kitchen installation, on the 25th October
Due to it being "bespoke" the lead time was 21-28 days, as per the website.

Three parts turned up on 11/12/20, badly packaged but not damaged.
There were still parts 4 parts to be sent, which I found strange as they were dispatched at the same time.
Please note, this is 35 working days after my order was placed.
One part was delivered on 15th Dec, again badly packaged in a soaking wet box and remarkably undamaged as the box end was missing.
I am still waiting for two parts, which were sent out and apparently broken/ smashed tuffnells courier company.
The company had my money in their account on 25th October. I have a kitchen with no splash back.

It has now been 46 working days since I placed the order

Desired outcome: Correct parts delivered or a full refund and some compensation

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Adrian Hamilton
US
Jun 06, 2023 1:35 am EDT
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I ordered a glass splashback through premier range.. when it arrived I was buzzing because on the website it looked amazing, it wasn't well packaged but undamaged, I took it out of the packaging and straight away noticed it was the wrong colour the one on the website was grey and gold the one they sent me was grey and a horrible white.. I wouldn't use premier range again, they have completely denied responsibility.. I'm very disappointed with my order..it's not good enough for my kitchen £132 completely waisted.. I will be contacting trading standards to discuss my rites.

Is Premier Range Legit?

Premier Range earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Premier Range to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Premier Range is known for their high standards and safety. If you're thinking about dealing with Premier Range, it's wise to check how they handle complaints.

We found clear and detailed contact information for Premier Range. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for premierrange.co.uk can be seen as a positive aspect for Premier Range as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Premier Range's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Premierrange.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Premierrange.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Premier Range have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Premierrange.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Premier Range has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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10:19 am EDT

Premier Range faulty hob

I have been in contact with Premier Range re my faulty hob since December, When I first contacted them, they was amazing and got back to me within a few hours. I was very impressed. Since I have had numerous e mails & Telephone calls to them. Back in I was told a part was on order from France and would be fitted once received. I have since contacted again via e-mail & phone but nothing has been arranged for the hob to be repaired. They have asked me to send the hob back, to which I have said no doe them leaving me without a hob. I have advised that I will be taking this further and they still haven't bothered to try and resolve

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9:22 am EDT

Premier Range Cooker hood - very poor service

AVOID this company - Premier Range products are SHODDY and their service is truly AWFUL!

I ordered a cooker hood that the website said was in stock - it wasn’t, but they failed to tell me for several weeks. When they did call they offered to 'make one up from spares’. I was told on the phone that the engineer would test everything to ensure is was working.
Unit 1 was delivered - the chimney housing the motor and the base unit were INCOMPATIBLE!
We complained.
Unit 2 arrived in an undamaged box - upon opening, the unit was DENTED on one side.
We complained.
Unit 3 arrived in an undamaged box - upon opening, the unit was DENTED on TWO sides!
We complained again.
Unit 4 arrived - this time without the glass. It was not dented. We installed it, swapping the glass from Unit 2.
All this meant that the builder had to re-cut the ceiling hole and remount the chimney as the 4th unit was different to the first.
The lights on Unit 4 flickered on and off - there was a loose connection in one of the plugs. My builder is an electrician, he had to cut the plug out and wire in a different one.

I’ve:

Had to chase the company so many times to get info and update.

Been threatened by their team that ‘Since we’ve sent you 2 items that didn’t work we might as well cut our losses, refund you the money, and walk away - this order isn’t profitable to us any more’ (even though I’ve cut holes and mountings explicitly to fit your hood!).

Spent 2x £160 additionally and unnecessarily on labour with the builder.

Been ignored - not responded to on emails until I chase, then told 'I did send the email, it must have been lost in cyberspace' - (yeah, right, like that happens! That's in same credibility category as 'the dog ate my homework').

After much hassle and (eventual) exchange of email, the General Manager of Premier Range refused to offer any recompense, and added insult to injury with saying (quote): 'I am happy the team here' and then blamed us for the error: '...we didn't do anything wrong.
However by fitting it before fully testing, not adhering to clear instructions, it appears your fitter did.' (even though we'd been told the unit had been fully tested before sending - remember, that's the 2 parts of the unit that were completely incompatible!).

In short, don't trust Premier Range - much of what they've said/claimed during this episode has been untrue.

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ValliDundee
GB
Nov 24, 2016 7:30 am EST
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Wish I had read this site before also dealing with them and receiving similar problems. Two years ago I purchased a cooker hood from them and this year it broke down. I had my installer check it out and when he contacted Premier they strangely managed to tell him that it was a faulty electric control board item. They denied it was a reoccurring fault but this seemed strange since they were able to diagnose and recommend repair to him after brief mail.
Anyway, this was August 2016 and I asked him to order spare part as recommended, then after many contacts with them he now advises me that they will not have these spares till after Xmas.
Very disappointing service since I only see present way to fix this is to buy another cooker hood ...WHICH will DEFINATELY NOT BE FROM THEM
People be very aware of this company, since if they sell you an item with a Warrenty, it is WORTH NOTHING

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3:03 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I purchased a kitchen extractor for an urgent delivery to a property I am developing. The extractor was delivered to the billing address where I had clearly marked for it to be delivered to an alternative address in the specific form provided. Given that the item was delivered to the billing address, I had no convenient way to get the delivery to the...

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About Premier Range

Screenshot Premier Range
Premier Range provides customers with a wide range of ovens, hobs and cooker hoods.

Overview of Premier Range complaint handling

Premier Range reviews first appeared on Complaints Board on Oct 28, 2009. The latest review Basin splashback was posted on Nov 7, 2023. The latest complaint Misrepresentation was resolved on Oct 28, 2009. Premier Range has an average consumer rating of 2 stars from 6 reviews. Premier Range has resolved 1 complaints.
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  1. Premier Range Contacts

  2. Premier Range phone numbers
    +44 170 683 9253
    +44 170 683 9253
    Click up if you have successfully reached Premier Range by calling +44 170 683 9253 phone number 0 0 users reported that they have successfully reached Premier Range by calling +44 170 683 9253 phone number Click down if you have unsuccessfully reached Premier Range by calling +44 170 683 9253 phone number 0 0 users reported that they have UNsuccessfully reached Premier Range by calling +44 170 683 9253 phone number
  3. Premier Range emails
  4. Premier Range address
    Crow Carr Ings Mill, Vale St., Todmorden, England, West Yorkshire, OL145QX, United Kingdom
  5. Premier Range social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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