My Samsung washer quit working almost 3 weeks ago, now. I called the number on the extended warranty form, was in "que" for over 25 minutes only to find out that my washer could not be serviced for 2 wseeks!!! That is very crazy. While waiting for the, expensive, washer to be repaired, I called Samsung to see about an authorized repair service in my area, call the two places I was given, only to find out that they do not do warranty work because they don't get paid in a timely fashion...Maybe I should have taken the money I paid HH Greg for warranty and paid an independent repair person????? I then called HH Gregg several times regarding providing some type of reimbursement for lack of service. The reimbursement for this plan is a $25.00 per year for laundry...WOW can you even get to a laundry for $25.00? There is only a dry cleaner near me that does laundry...The last time I called HH Gregg, this week, I was put on hold by a female that never came back to the phone...after 26 min. I used another phone and called them. A man answered my call...still on hold on the other line I kindly voiced my frustration with A&E Service (this is the contracted service provider for their appliances) and ask about the replacement clause in my warranty. I was either requesting a new machine or a scratch and dent to use until mine is fixed, which by the way when the service tech got to my house and 2 hours later, had to order the parts and rescheduled the service for yet another week out. I recieved the 3 electronic board parts yesterday, Thursday, called A&E this am to see if they could get someone here to fix the washer, no way and no luck... I bet if this repair was not warranty related I would have had the washer fixed with in a couple of days... I am pushing 3 weeks, with no compensation or assistance with the piling up laundry... What a shame...I wonder how HH gregg would feel if I did not pay my bill and just told them I will, maybe, get you paid in 2-3 weeks and you will NOT charge a late fee or interest. My suggestion to anyone that is purchasing appliances, make sure that the service provider is not A&E Service.., ... Check reviews online!!! and make sure that the vendor you by your appliance from has a good plan in place in the event to this type of delay!!!