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HH Gregg / extended warranty is a joke

1 4151 E. 96th StreetIndianapolis, IN, United States Review updated:
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HH Gregg sells you extended warranties and will do nothing to help you get your TV fixed or replaced. For about 2 months now I have had no TV. The repair man said Hitachi does not make the board for my 57 TV any longer, the so called warranty I paid $400 for said a board needs repaired. The repairman says they cant fix the board because its intermittent problems. Called HH Gregg about 6 times or more and they said they couldnt help me. They sold the extended warranty to another company and they are out of the picture. When I bought the TV with extended warranty I was told new parts for repair or I would get a new TV. I have now been told that if they would replace the TV I would not get the same brand and it would not cost the $2400 I paid, they have to depreciate the TV because its not new any longer, and I may end up with around a $1000 TV but they might send out another repairman to recheck it out and they cant give me any idea how long this all will take, and there is no time limit! HHGregg sure wants you to buy the extended warranty but will do nothing to help you after that...

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Comments

Bi
  10th of Nov, 2008
Agree Disagree -1 Votes

I bought a large-screen rear projection TV in 2006, along with the extended warranty, which I was told would cover the lamp (parts and labor) if it went out. The lamp is now making my picture darker and darker. The factory said the extended warranty would not cover the lamp because of consumer usage issues. Service manual shows owners how to replace the lamp, which I found out was $249.00, but the factory said if I replace it, the warranty would be void from then on.

Bi
  19th of Nov, 2008
Agree Disagree -1 Votes

If you have a problem with HHGregg, send a letter to the President|CEO. Here is his address;
Gerald W. Throgmartin, Chairman/CEO
7801 Alexander Promenade Place
Raleigh, NC 27617

Also you can contact and send complaints online to your state's Attorney General, your Better Business Bureau, and Consumer Advocates.

Below are links to Ohio's AG and BBB, along with other Consumer Complaint sites;

http://www.ag.state.oh.us/citizen/consumer/complaints.asp
https://odr.bbb.org/odrweb/public/GetStarted.aspx
https://www.complaintsboard.com/bycompany/hhgregg-a38735.html
http://www.consumeraffairs.com/retail/hh_gregg.html
http://www.measuredup.com/product/LG-front-loader-washer-1097
http://www.my3cents.com/showReview.cgi?id=33698
http://www.complaints.com/
http://thepissedoffconsumer.com/forum/index.php

Tr
  14th of Apr, 2009
Agree Disagree +2 Votes

You bought a dieing technology first off, second you did not pay $2400 for that set, 3rd your an idiot if you did. Read your warranty paperwork it states that the brand could be different. But even if that TV worked 100% as it sits right now its not worth $500 so be happy with what you get. side note HHgregg did sell GE extended warranty's and a lot of this has happened with them, that is why HHgregg dropped them and picked up a "NEW" company with a better track record and a J.D. Power & associates award. if you are that pissed then SUE GE WARRANTY SERVICE they are a fault for not standing behind their word they said to HHgregg.
Also you would be ### out of luck if you did not have the warranty because you said it yourself that Hitachi does not make the board for it anymore and the repair guy could not fix it so now you will get around $1000 out of this, looks to me like you are $600.00 up at this point after purchasing the $400 warranty. you could just be staring at a broken TV and a bunch of repairman bills for $60 an hour labor.

Jg
  7th of Jul, 2009
Agree Disagree 0 Votes

AGREED!! We had a very similar situation and HH GREGG will not do anything about it. We also purchased an extented warranty. We have called the store, warranty dept, and Samsung.. NO ONE WILL HELP. They say it is our fault. DO NOT GO TO HH GREGG. They have absolutely the worst customer server!!

Ka
  4th of Jun, 2010
Agree Disagree 0 Votes

just purchased a washer and dryer from hhgregg. Terrible customer service. I am still trying to resolve and they over billed me. They con'd me into buying a very expensive washer and dryer kept lowering the price. Finally I agreed. Am I ever sorry. Now I'm stuck with it. They do not accept returns on washer and dryers per customer service. They billed me for the pedistals twice. I am sooooo angry. I have been to the store twice. called customer service repeatedly, Called the card company and still no results. If they hold me off long enough there will be nothing i can do. BUYER BEWARE of hhgregg

Je
  20th of Sep, 2012
Agree Disagree 0 Votes

You buy the warranty because the sales person usually always tells you that the product will be repaired, and if not repairable replaced with the same or comparable product.

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