I bought a new LG front load washer and dryer and paid for delivery and setup. They came out and installed the two units, but told me that he couldn't get the old hot water hose to unscrew from the wall.
He said that he could just leave it on and connect it to new washer. Well, he did and had me sign the invoice. I told him that I had a stroke 3 years ago and that I would have to take his word about the old hose working and that there were no leaks.
One day I went into my master bedroom closet and stepped in a pool of water.
My wife started pulling everything out of the closet and the water had ruined stuff on the floor, our carpet, and 3 sheetrock walls.
My wife said that we must have a leak coming from the laundry room. My son pulled the washer out and the old hot water hose was leaking. My wife called hhgregg that night (5-14-08) talked with the operations manager. He said how sorry he was and that they would pay for everything to be fixed.
We heard no response and by 05-20-08, I had enough and called the store and talked with several managers and finally got a case number, phone number, and a contact person.
After talking with their corporate office, I was told that hhgregg contracts their delivery /setup and that I needed to contact them.
So, I did (Spirit of Delivery) and they were oh so sorry and that they would get someone out ASAP. About 4 days later I called them back and she told me the guy she needed to talk to was out of town at a wedding for a week. I waited a week and then I called her back and she told me it was under investigation. About 06-16-08 I called her back and she told me that it was my fault/problem, because their guy could not get the old hose off.
So, make sure you know who is responsible for delivery/setup before you buy.
I would not recommend H.H.Gregg for any appliance purchase. Their models all seem to be one and two years old. Many of them have major problems within the first two years. The extended warranties are not factory or manufacturer backed. They are held by some GE concern that has no consideration for the customers concerns and frustration at the lack of proper repair and maintenance. The service company that is used in the Cleveland area not factory or manufacturer trained. They are poorly trained on one model and lost on any other. Also the service men know little or nothing about any "lemon laws".
I bought a s.s. fridge, stove, micro, d.washer& TV.
Rebates totalling $800.00.
When they delivered them the fridge door was scratched & ice maker delivered crushed ice only.
I read the detailed directions to a tee I'm an electrical/mechanical eng.
They talked to me like I was stupid. I'm sure they had a HS diploma.
When delivered they removed the boxes including the TV box with the UPC code for rebate.
When I called the 800 # they said nothing could be done.
Then I called Chrystal @ the Raleigh store and she said there was still a way to get the rebate and ginger would call me back. She did and advised me they could do nothing.
Next Jr. Mgr john Keane on the phone he was rude and bluntly stated he couldn’t do anything. I asked for the mgrs name he at first refused and then I told him I would be at the store in 10min. He said that wouldn't help.
Went anyway. When I got there after a 15 min wait
Mr Danial had a letter ready for me to send to the rebate ctr to clear things up.
The lack of training @ HH Gregg is well below Walmart or K Mart.
I'm a 25 year sales and marketing with a very large Mfg co and the 1st thing HH Gregg need to do is teach their people to say" Let me see what we can do to help you" rather than can't do anything up front.
I would not recommend buying anything from HH Gregg.
HHGregg just opened stores in the Orlando area. THIS IS A WARNING TO PEOPLE IN THE ORLANDO AREA. I have not...
I bought a 52" television and a refrigerator at HH Gregg within two months of each other for a total of nearly $2000. After finally getting it straight that we live 12 miles out of the delivery zone on the TV, which was bought first, we had to go back home (65 miles away) and get a truck and go back to the store to pick it up. But oh no it wasn't at the store, we had to go all the way across Nashville to get it at the warehouse- same with the refrigerator later on. But we get the fridge home and one of the fans in the freezer doesn't work. No problem since they told us we were in their service area. We called, but no, we weren't in the service area after all- sorry his bad- and we had to call Sears to repair the fan- $125 on us with a BRAND NEW FRIDGE! Then a month later a board went out on the TV. Nope still not in the service area, even tho we were told we were, and so Sears comes again. This time it cost us over $600 to repair the TV and get a new board. DO NOT shop with HH Gregg unless you are ready to fight a battle with crappy items. The TV and fridge are still working thanks to Sears. They have had to come back two other times on the TV and now it has cost us twice the purchase price to repair it, but it has a great picture so we just do it anyway. Coming again on the 2nd of June to replace another board... grrrr. If they tell you that you are in their service area get it in writing otherwise you will be STUCK with a crappy product that YOU have to repair!
I will never shop at this store again.
A few weeks ago I was insulted by one of the sales staff when I went in to purchase a digital camera at HHgregg. First off, it was a Sunday. The first day of their new sale for the week and the display version of the camera I was looking for wasn't even charged up. The sales rep nor the manager seemed to really care as they were reluctant to open a new one for me to test out because as they put it "if I didn't buy it, then they would have to sell it to someone else at a discount because the box was open." It's not my fault that they didn't think ahead to have the display version charged up, especially on the first day it was featured in their sales circular.
Finally, after spending more time than I should have convincing the manager that I wasn't interested in any other models and needed to test the camera I was interested in before I purchased it, he opened a new one. As I took about five minutes to test the camera and look through the menu options (just as any other prudent shopper would do) the sales rep told me I was "taking it too seriously and that it was only $200." I was so insulted and taken aback. I left the camera there and told him he could keep it.
$2, $200, or $2000 it's my hard earned money and if I wanted to spend all day testing the camera, that should have been my choice as a customer in that store. Not to mention that I am an HHgregg account holder and had a store credit that I had to use in the store. I'd had purchased a large screen TV and washer and dryer in that same store before and had every intention to purchase the camera that day before I was treated so poorly. I wrote a letter and sent it to corporate and still haven't heard back from anyone. I guess HHgregg does not care about customer service! If you like to be insulted and treated poorly HHgregg is your place!
I bought a mattress from HH gregg 1 year ago. The mattress was faulty and the store offered me a store...
Purchased 2 TVs with the promotional purchase of 1 year free interest. The sales person did not tell us we...
I bought a mattress set ,washer & dryer and a refrigerator from HH Gregg in Montgomery, AL back in November 2006. The delivery fee was $ 59.99 x 3, which would be reimbursed when I sent in the rebate form in. I sent the form to Texas and I never got my refund. I called back to make sure the information was correct and they told me to send it to Florida, I did that and haven't heard anything since. This rebated is nothing but a SCAM... This company is a RIP OFF and they don't give SH!! about their customer and the customer service dept is very rude and could care less about your problem so don't bother calling them unless you are from another country!!! Oh one more thing never ever finance anything with GE Money Bank unless you want to pay for life...
I purchased a washer and dryer at HH Gregg. They called me at 6:30 a.m. to tell me they would deliver between 2:30 and 5:30 p.m. . They were supposed to call me 40 minutes ahead of time before they show up.
They didn't call me until 5:23 and didn't show up until
5:45 in the p.m. just 15 minutes late, enough time to piss me off.
We bought a 46" LCD HDTV with HH Gregg for $4,000.00, were talked into buying extended warranty from GE for $499.00; so that we could be "rest assured" if anything happened to our TV we would be covered. Our TV completely quit working 13 months after we bought it; we were then passed around through four different companies to try and remedy this problem (HH Gregg, GE, local electronic company that works for GE, and the actual manufacturer Samsung) - all of which had NO idea what the other company was doing or had done. Our TV quit working in 9/07; it is now 11/29/07 and STILL no TV with no real time frame of when we will get ours replaced. They know (all four companies) that it needs to be replaced, not repaired, but no-one can seem to figure out how to accomplish this. It is really irritating to know that you have spent almost $5,000.00 in ONE purchase with this company and they cannot get on the ball and replace your television like promised. HH Gregg should not be selling a warranty from GE that they cannot stand behind. I am sorry but to me "REST ASSURED" does not mean that you have to be without a TV (which is under a covered warranty) for 8 weeks and counting. This is a big rip off. Never again will we purchase another item from HH Gregg and we will surely never waste our money on an extended warranty from GE. I hope that this complaint keeps other consumers from wasting their money with this warranty and this company.
Purchased 55" HITACHI TV with ext. warranty from HH Gregg Feb. 06. Sept. 07 TV would not work called HH Gregg after a week company called normans electric came out said needed a part would be back in a week to 10 days today is Nov. 6 I have called many many times HH Gregg, Normans, GE, and HITACHI and and no one knows when it will be fixed.
I bought a GE washing machine in July from the new HH Gregg store in Hickory NC. The first day of September...
We purchased a tv from HH Gregg (90 days same as cash) on our HH Gregg credit card and changed our billing address at the store. This change was apparently not related to ge money bank who said it was our responsibility to change it through them. They sent an initial bill to the wrong address which we received and we paid $100.00. We never received another bill from them and when they contacted us regarding late payment we paid the entire balance using our Indiana National Bank checking account #. They do not take debit card numbers. I checked the bank records and it showed the payment was pending but when we were billed again GEMB said that the payment was reversed and we should contact the bank. The bank said they did not reverse the payment, rather it had to have come from GEMB end. We had between 3,200 and 5,400 in the bank so there was plenty of money. GEMB confirmed the account # for us and they had the correct account #. We have never been able to determine why the transaction was reversed but the money has not come out of our account. We verified with the bank that payment is not pending, nor do they have record of the transaction. The bank suggested we go to HH Gregg and speak with a manager.
We received a letter of apology from GEMB after the full payment was scheduled and they assured us that this would not reflect on our credit. This purchase and payment was a problem from the very beginning through no fault of ours. It's not that we don't have the funds to pay this off and we have attempted to pay this in full with no luck, again through no fault of our own. We would like to take care of this but feel that we do not owe the additional interest and penalty charges as this was (we thought) taken care of.
We purchased a amana front loading wash machine for hh gregg less than a month ago, the main board has already went out, we contacted hh gregg to return the machine or upgrade to a different machine they refused to cooperate and gave us a number for repair. The repair company comes out 10 days later only to inform us the board will take another 14 days to receive the part and then we can reschedule another appointment. We contact hh gregg again to complain about the situation they have refused to do anything even though we just purchased a washing machine to be without one for the next 4 to 6 weeks. The customer service at hh gregg is the worst i have ever seen we will never purchase anything from them again. Future buyers beware do your homework on the company.
I bought a freezer from H.H. Gregg in July 2007. It was my first visit to an H.H. Gregg store and my first purchase from them, and will be my last. First off, we were entirely ignored in the store until one of the salesmen realized we were there as serious purchasers. Then he gave us very smart-alecky service and tried to double-charge us for delivery. When the freezer was delivered, the delivery men rammed into a tree in front of my house. They didn't apologize at all, didn't say hi, nothing--my daughter was just anxious for them to leave, because they were so scuzzy and creepy. Afterward, the bark was peeling from the tree and the neighbors were worried it would fall, so I reported it to the city (it was on city property) and the city took it down. The tree may have been on city property, but it did provide us shade and we do miss it.
Gregg had sent a couple of men out to inspect the damage, but as of today, I'd heard nothing back, so I called. The woman I spoke with asked me "what sort of resolution would you like to this?" I said ideally I'd like the tree replaced but that I thought a refund of my $45.00 delivery charge would be the least they could do. This afternoon a man called me back from Gregg and told me that, since the city had taken the tree down, they considered the "case closed." He sounded aghast when recounting that I'd asked for a refund of my delivery charge. He kept repeating that the "case was closed" and said there "wasn't any damage to their truck". He ignored me when I mentioned that my daughter had seen the collision happen.
I said: "Well, you won't have me as a customer again." "Okay," was his response. I'll never go back to H.H. Gregg again and plan to give them as much bad press as I can. There's no excuse for "customer service" like this in this day and age. I simply can't believe the consistent rudeness and bad service this place delivered.
I bought a Bosch dishwasher from HH Gregg. We had a rebate for the installation. When I never received my rebate check, I called Bosch. Supposedly, they never received it. I was given a second address to mail my rebate information to. I soon received notice that we were too late. About this time, my dishwasher starts tilting up in the back when a rack slides out to be loaded. It also starts to smell. After numerous phone calls to Bosch and HH Gregg I get no where! Both say the other is to blame, it was not installed correctly, and it is no longer under warranty! It takes hours of waiting and researching to actually speak to a person on the phone. I have told to story to so many customer service reps and managers and I continue to be shoved back and forth between the two businesses. I will never step foot in another HH Gregg store and Bosch certainly isn't worth the extra money I spent on it!!!
Bought a tv on July 3, 57"-got it home, watched for a few days, it was too big. Called HH Gregg told them I wanted to bring it back-just way too big-It took over an hour on the phone for them to "ok" my return (what happened to the 10 day return policy?)~they told me clinically my tv was not too big for my living room. Got to the store, and well they didn't have the paperwork. The problem with the return, I wanted a credit back on my HH Gregg card, they wanted to give me a store credit-I didn't want to be locked into HH Gregg if I couldn't find something suitable. Offered me a free warranty if I'd buy there-so look for new tv. Find one, for more than I originally bought, no problem, asked, is same warranty etc still apply, can I return this one..Salesman Matt Salazar says "yes, everything still applies"... I get it home try to hook it up, sparks flying out of tv.
Called cable, they say disconnect everything, and we'll schedule an appt for repair. So we unplug everything, notice the surge protector broke. So go buy a new one. Tried again, same problem. Called cable back told them problem, they question if my outlet is bad, we replace the outlet, new surge protector. TV still acting up. Cable finally gets here, the cable guy gets shocked, my carpet gets burnt, and after trouble shooting, its not the cable its the 2200.00 tv! Call HH Gregg, get stuck talking to Andrea in Indianpolis, VERY RUDE-talks over me constantly, asks a question about the problem, I tell her the cable guys here let him explain it, she says she dosent want to talk to a cable person-to make a long story short. The local HH Gregg tells me-The tv was sold as all sales final-they will call sony to see if it can be fixed. They wont take the tv back and I am in my 10 return period! Oh and since I didn't buy their extended warranty-carpet is not covered... (What happened to the free warranty if I bought another tv there?).
I bought a mattress with HHGregg in Tennessee back in April and had it delivered. They charged me $59.99...
Bought an Hitachi Plasma. Had problems since day one. HH Gregg would not take it back and had to call...