I paid (in cash) $550.00 for a Whirlpool Quiet Partner IV dishwasher from HH Gregg. Was Picked up on 6/23/2010. Today is July 13.2010. The dishwasher does not get my dishes clean. I have just unloaded my dishwasher, had 4 dirty pans, 4 pan lids and one bowl that did not come clean. when I called HH Gregg about it, they informed me it was over 14 days and they would have to send me to service. I was under the understanding that there was a years warranty on all whirlpoool appliances, but I am working with my extended warranty coverage. Now, would you want a $550.00 dishwasher setting in your home that does not get dishes clean??? I am furious. they are sending a repair man on sat to fix it. FIX IT!!! why would you need repair on a brand new dishwasher.??
I worked at HHgregg for 3 months and was let go after the holidays season. I was dressed neat, groomed well...
Warning. Was scammed at hhgregg store by employee. I entered the store after reading that they had 24 month interest free financing on purchases over 397. After talking to the sale person I was informed to get the 24 months on tv's you had to spend 999 or more. So I did. Then I get a my statement from the CC company and they say 24 months on all purchases 397 or more. Long story short I call the hhgregg store where i purchased the products and that is correct 397 or more on ALL STORE ITEMS. I am returning both tv's tomorrow because they only wanted to give 50 dollars of my 1500 dollar bill for their employees mistake. Employees work of commision so it doesn't surprise me some will tell customers different things to get more money in their pockets. Please watch if using there financing.
I personally went in to try and purchase a washer and dryer. After telling me they would be able to have the pair delivered to me the next day, I filled out a finance form to purchase the product. They then informed me that they do not know when they would be able to deliver the products. No estimate whatsoever. They then completed a credit card in my name WITHOUT my permission. I have reported them to the Better Business Bureau and filled fraud on my credit. I cannot believe that they would do this. They wouldn't even give me my personal information back. I suggest no one go to this store! They have caused me such a hassle...
I am a now former employee of this company and would like to share with other potential employees my...
I purchased a 42" tele for my parents Friday 11/27 at HH GREGG but have regrets doing any business with them at all. If I had more time (I was visiting from out of town) I would have left the store without further to do. They were not knowledgeable of anything other than their service agreements.
I picked a set out and wanted it rung up quickly because my dad was in the store and I didn't want him to know what I was doing. I explained this to the clerk. He continuously aked me to buy a service contract. The whole service contract thing went on for 10 minutes. He tried to scare me, he told the all the product was crap and I was crazy to go without one (what the hell?) He asked me why I don't buy contracts, he got personal. I finally told him either he ring up the purchase or I'm leaving, his attitude became surly at that point.
I gave him my American Express to purchase (which they take) and he made a half hearted attemp to swipe it, when that did not work he told me my card "must have been blocked".
This whole time I was starting to get the feeling these people only knew how to sell to trailer park trash as their attitude was unprofessional to say the least.
I told him to do it again as American Express never "blocks" my card. He did very quickly and then said I needed to give him another card.
AFter the threats and harassment over the service contract I didn't buy, and the grief over the card when it was obvious to me he was not doing it correctly, I went looking for a manager.
When I found one, I told him what had taken place.
He simply took my card from me, and swiped it; of course it worked. Once the invoice to sign was printed he (the manager) gestured for me to follow him. I wondered what that was about but I followed him to the front door of the store. He had me sign the invoice there, instead of at the desk, right beside the door! Then he suggested I wait outside for the TV to be brought out. He was noticeably annoyed when I turned and walked back to the back of the store (to get my father).
Well, I am a 57 yr old woman and I certainly did not appreciate the condescending and rude behavior of these people, from the manager on down.
I will NEVER walk into HH Gregg again as long as I live, AND I will blog and spread the word. Looks like I won't have to do much though as there seems to be lots of complaints.
I cannot believe a retailer would act this way DURING A PURCHASE! What is WRONG with these people????
The is the Columbus Ga store on Whittlesby Rd at Columbus Crossing. AVOID!
After seeing a sale in the local paper for a Curtis 32" LCD HDTV I went to the hhgregg on capital blvd Raleigh, NC.
3rd time in store, 1st purchase and as expected I get attacked by the car salesman type vultures waiting for there prey to walk in. 1st day of the sale they tell me they do not have it in stock (hmm) and then proceed to try and sell me a higher priced model (of caurse) and they inform me that the sale item won't be here for a month. So I say fine, I'll wait then. So 3 weeks later they call the wrong number (I gave them 2) and tell me they can't get the TV THEY ADVERTISED! and now I have to settle for a lesser model which just happens to be there main brand. (imagine that)
Like most reviews in here I recieved no appology and was told that I could have my money back and walk, so after setting up my system cables, tv stand, dvd player, computer and all the cables for the past 3 weeks I now have to walk out empty handed and begin hunting for another set.
This was my 1st and last experience with hhgregg. I normaly would not go to this extent to complain, but after finding this site and seeing all the negative reviews I just had to help it along. hhgregg should be shut down and I feel that it will happen soon enough.
After walking in the store on 3 occations now and see the store empty of shoppers and full of salesman it's only a matter of time.
Jan 2008 purchased DVD Recorder, it no longer works. I took it into the store where I purchased and they asked if I purchased at their location -- the address was printed at the top of the page! Then they would give NO indication of when the repaired item was to be returned. I am totally dissatisfied with everything HH Gregg and beyond this will never buy again. I was only allowed to speack to a MIT (manager in training) who obviously did not know anything except doubletalk and evasiveness.
So we have purchased many appliances and electronics fron HHGregg so decided to pick up a 61 in. Mitsubishi DLP when they were on sell. We ended up spending a little under 3000.00 and purchased the 3 YR ESP for the TV. Well this was purchased March 13, 2008 and today it went nutso and actually looked as though our TV was in Jail. We called he local HHGregg who said it wasn't a store problem and to contact Corp Service and warranty who then told us they would send someone out in a week.
A freaking week?? So my husband calls me to tell me whats going on so I call the store and spoke witht he manager and explained that we have been loyal customers, purchased the ESP for this TV which is LESS than a yr old and we should have a replacement if we are having to wait a week. She tells me only the corporate office cold issue "loaners" and to contact them before 4pm. This was at 3:40pm today. So I promptly caled and waited on hold till 4pm! I guess they were waiting to see if I'd hang up so they could go home for the weekend without dealing with me...wrong!
I was then told my TV wasn't old enough to have a loaner issued and that it was still under the manufactor warranty and the ESP issued by HHGregg wasnt in effect. Fine, then stand behind what you sale to your customer because we are FAR from happy about being without a TV for a week because thi 11month old piece of crap took a dump!
No go..she said it's not HHGregg's fault and they do stand behind their products, but apparently not!
I will NEVER again purchase another item from them and you should also think twice before buying anything there..unless of course you like crappy products with an even crappy service dept and customer relations dept!
Seventeen months after I purchased a $1, 675 Sony 46" flat screen TV, it failed. HHGregg advertised quality products, but a TV which lasts only 17 months does not fit my definition of a quality product. I called Sony and their representative stated that the TV lasted longer than the one year warrenty which is Sony's goal. I will not purchase any merchandise from hhgregg nor buy the Sony brand in the future.
My first and last time purchasing anything at hhgregg ; should had walked away when the sales person attending me left me to help a couple. After waiting for him for more than 20 minutes got someone else to help me. I spent over $1.600 so don't think wasted anyone's time particularly in this economy. As I was paying for my purchse the 1st sales person asked me if I bought anything and when I told him, yes a stove and a refrigerator he said "I left because was not sure you were serious about buying anything"
My "biggest" problem began at delivery; only 1 of the 2 items purchased was delivered and neither the drivers or warehouse could tell me what happened to the refrigerator I purchased. Called store and the person that answered the phone got very defensive, almost aggresive. I asked to speak to soemone else and the manager was not much better; it appears the staff at hhgregg are trained not to take any responsibility but instead they get very defensive and very rude and it appears hhgregg should spend more time training their management staff to provide better customer service/support. After all of that, the wrong refrigerator was delivered (after 2 days) so I refused delivery and when I called the store they, again, got extremelly defensive to the point of sounding very aggresive before they even gave me the chance to explain. The store I am complaining about is the hhgregg in Smyrna, GA.
Bad, bad experience but after searching th ewe, noticed most of the complaints on this company are related to the same.
HH Gregg sells you extended warranties and will do nothing to help you get your TV fixed or replaced. For about 2 months now I have had no TV. The repair man said Hitachi does not make the board for my 57” TV any longer, the so called warranty I paid $400 for said a board needs repaired. The repairman says they can’t fix the board because its intermittent problems. Called HH Gregg about 6 times or more and they said they couldn’t help me. They sold the extended warranty to another company and they are out of the picture. When I bought the TV and paid for the extended warranty I was told new parts for repair or I would get a new TV. I have now been told that if they would replace the TV I would not get the same brand and it would not cost the $2400 I paid, they have to depreciate the TV because its not new any longer, and I may end up with around a $1000 TV but they might send out another repairman to recheck it out and they cant give me any idea how long this all will take, and there is no time limit! HH Gregg sure wants to sell you the extended warranty but they will do nothing to back it up!
Bought Frigidaire ref with extended warranty.Ref. icemaker quit and was serviced every Tues for 7 weeks. Eventually lost everything and they fixed following week as scheduled. Ref works but no icemaker. Conatacted GE., complained about service and they offered to replace with new one. Went to HHGregg, Clarksville, Tn and paid for a replacement. Chose Whirlpool for replacement and told it would be delivered in 9 days, they claim would ship from store in Indiana. Now they tell me they have it on back order. I don't know when I will ever get this worked out. I do not recommend purchase from this company. They are not what they claim in their advertisements.
HH Gregg messed up a kitchen installation. Bottom-line is that they drilled unecessary (and huge) holes in my new custom cabinets then only to find the appliance didn't fit. At first, they gave me a free hood to hide the damage and substituted the built-in microwave for a free standing. I told them I didn't want a free standing one because I didn't think it would fit so I wanted that money back. They told me to hold on to it until the kitchen was done and then if I didn't want it, I could return it. About six months later my custom kitchen was completed and the free standing microwave didn't fit. They are refusing to take it back saying it's been too long. They never gave me a time limit and anyone who has been through a custom renovation knows it takes a long time. I'm fuming! I will never give them a dime because they didn't keep their word and they don't seem to care. I took this to the corporate level and their response was basically to sue them.
On, Sunday, March 2, 2017, I went into the store and bought a chest type freezer.The salesman was all over...
In october of 2006 I purchased a Toshiba Laptop from HHgregg along with A 4 year warrantyy that covers everything. I had screen damage and went to HHgregg. They told me they never sold such a warranty. Eventually the magically dicovered that I did and sent me off to call GE. I told GE what was wrong and was assured that they could just replace the screen. He asked if I backed up the data and I said no. He assured me it was fine.After not hearing from them, I called to see where my laptop was. I was informed it's going to be replaced and its already been sent to salvage. My data is gone! Now Im waiting to see what piece of ### they want to replace it with. Or the small amount of money they will offer to settle with.
Amana refrigerator purchased in 8/02 stopped cooling. We have a 10 major component warranty for the product. Called for service and was informed that warranty was cancelled, that I would have to call store for verification. Store verified and stated that verification was sent to service company and should show up after 24 hours. Many phone calls and hours later I am still trying to get service on said refrigertor. I have escalated to the the customer relations department at the service company (GE Assurant). I have emailed my service contract and bill of sale showing that warranty is in deed still in effect until 2012. Still no reply or service. I will never buy from HH Gregg again and will warn everyone to beware.
I ordered a big screen TV to be delivered for a 25th anniversary/Christmas gift from Hhgregg and set up delivery time and date for when we would be on a trip and my son would be home to let them in. Then my hubby would walk in the door and it would be a big surprise. Not only did they NOT deliver the TV, they BILLED me for the TV and then, when I called, told me they did not even have the TV in stock to deliver in the first place! Now I have neither an anniversary or a Christmas gift for my hubby. All I have is a bill for $2500-and no TV.
I purchased an $250.00(cash) for an open boxed camcorder for my ministry. Because it was an open box I specifilly asked the associate that sold it to us about the return policy. I asked will I be able to get a refund if I am not happy with it or something is wrong with it. He said Oh sure! you have 10 days no problem just keep your sales reciept, and we will give you a full refund. After I got the camera home and checked it over good I realized it did not have a feature I really needed so I decided to return it back to the store. To my surprise the cashier informed me that she could only give me $100.00 of my money now and mail the rest in 7 to 10 days. Needless to say I was very upset sinse they did not have another camera with the feature we needed that would fit our budget. The cashiers response to me was the policy is on the back of the reciept. I explained to her that I had asked the sales associate about the return policy before I purchased the camera, and that he had told me I could get a full refund, and that he did not mention anything about the policy stating that I could only get a portion of my money back, and have to wait for the rest to be mailed. And also that I did not have any way of knowing what was on the back of that reciept untill after I made my purchase. Once again she stated it is on the back of your reciept. At that time I asked to speak to the store manager (Chris).
I explained the transaction to Chris, and his response was the same (it's on the back of the reciept) at that time I explained to Chris that I had no way of knowing whats on the back of the reciept untill after I make the purchase. I also told him I that the sales associate should have told us when we asked the day we purchased the camera. Chris at that time said in a rude tone I do not have time to take 30 minutes to explain our return policy, and he walked off.
I told the cashier that he was rude, and that I would never shop HHGregg again. I informed her that their return policy stinks, and that they should post it where customers can see it before they make their purchase. That it wrong to not inform a customer of the return ploicy before the purchase.
I called customer service to make a complaint about Chris and his rude careless attitude, poor customer service, and thier return policy and their method of informing or not informing the customer untill after the purchase has been made. I got the same treatment from them the lady was rude and insisted that the return policy is on the back of the reciept. PLEASE SOMEONE TELL ME WHATS SO HARD ABOUT UBDERSTANDING THAT THE CUSTOMER DOES NOT SEE THAT BLESSED RECIEPT UNTILL (AFTER) THEY HAVE MADE THE PURCHASE!!!
I could not seem to get these people to understand that. I think it is wrong, it is deceptive, and misleading to not inform their customers that they will not recieve all the refund at the time of return if it is over 100.00.
HHGREGG refuses to send a copy of the contract for there appliance store in ohio location. I have tryed several times to have the Written contract sent to us. They refuse. They have GE Money bank handling the credit card for HHGREGG. I have been given several differant balances from GE Money Bank. I requested GE Money Bank to send proof that HHGREGG has the written contract that was signed and they can not provide any documentation. I have talk to so many people from HHGREGG and GE Money Bank neither can send any Proof of a written contract signed by me.I was told I would receive my contract in the mail once it is processed. They have proved to me to be a very unprofessional company and have no sense of direction. You cannot understand the people answering the phones when you call. They do not know how to handle your problem. They say they will take care of the problem and never do. They are crooked. I feel HHGREGG and GE Money Bank should be put out of bussiness they are a skam.