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2.6 147 Reviews

HHGregg Complaints Summary

58 Resolved
89 Unresolved
Our verdict: Engaging with HHGregg, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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HHGregg reviews & complaints 147

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12:04 pm EDT
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HHGregg terrible experience

I purchased a 50" Samsung plasma television on 8/22/08 which was delivered 8/24/08. the television worked great until 9/6/08 when all of a sudden it made 2 popping noises and went out. The repair man they contract with said it may have had a hairline crack and when it heated up it broke the back panel and it can't be fixed. he wrote that it happened the same day on his report so when Samsung contacted them they told Samsung it was either damaged at delivery or when I put it on the table. which if I damaged it would I be able to watch it for 13 days? He told me to contact HH Gregg and tell them what he said and they will replace the tv.

HH Gregg has done absolutely nothing to help me. they keep saying they need approval from corporate, they need approval from Samsung. They never give me an answer or return the call when they say they will. Samsung now says that since the report from the repair man says it was damaged either in delivery or installation it is not covered by the manufactures warranty and it is up to HH Gregg to take care of me.

I told HH Gregg this and I get more of the same, I need approval and will call you back. they never do. I spent close to 2, 000.00 dollars on this television and a 5 year warranty they sold me which isn't worth the paper it is written on and can't get any help getting this resolved.

I found out today the 5 year warranty does not even begin until the manufactures warranty ends - was I swindled or what. The salesman told me when I purchased that the extended warranty will cover anything that the manufactures warranty wont cover so you never have to worry.

I called the extended warranty people and guess what, it's not covered under this warranty either. I will never purchase another thing from HH Gregg and will tell everyone I can to stay away from that chain. I now have to pay for a television I can't even watch while they get approval from who knows who?

Everyone involved in this transaction, Samsung, HH Gregg and the warranty company all point to the other for a resolution and in the meantime I have no television.

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Update by Valerie
Sep 22, 2008 8:33 am EDT

Today, my wife and I made our first trip to an HH Gregg store. We went to one in Orlando on Orange Blossom Trail. The first thing I noticed was a sign with a sale paper - the sign said something like "private sale, open to the public." I couldn't figure that one, figured it was some incredibly lame gimmick to con people into thinking they're getting a better deal than they are.

Just after entering the store, a salesman came up and immediately tried to sell us a TV. We told him we weren't there to look at televisions, we're looking for microwaves, then he walked away. We had to pause for a minute because there was a clearance table. In the very short time we were stopped at the clearance table, the same salesman came back and tried to sell us a mattress. We told him we weren't interested and walked away, toward the appliances. Upon entering the appliance section, a salesman came after us and asked if we need any help. I said no thanks, we're just looking. He continued following us and went on to talk to us for nearly five minutes about how HH Gregg is better than every other store. After that, we had to leave. At the front of the store, we made a quick stop at an appliance display near the front door. Right after we stopped, we saw another sales person coming for us, so we quit looking and headed for the door.

This was a horrible horrible place and I intend to never go back to an HH Gregg. I don't care if their prices are an better than anyone else's - there are places locally that sell for less and the sales people aren't quite as pushy. Even if they were the cheapest, I'd gladly pay more to not have to deal with the incredibly pushy sales people.

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fls93
Lynchburg, US
Jul 30, 2010 1:47 am EDT
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I purchased a complete set of Samsung kitchen appliances (fridge, stove, above the range microwave, and dishwasher) on July 2, 2010 with a personal check. At the time of purchase, the range was out of stock but was expected within the next week. Because hhgregg could only deliver to my address on Wednesday, delivery was scheduled for July 14, 2010 - the first Wednesday when all appliances would be in stock. I received a phone call from the delivery manager on Monday July 12th, telling me that they would not be able to make the scheduled delivery becasue the refrigerator and diswahser were out of stock. I was confused, did he mean the range? No, the refrigerator and dishwasher that I paid for had been delivered to another customer with an earlier delivery date. MY refirgerator and dishwasher were out of stock with no definite due date. I was disgruntled and asked for some sort of resolution from the store's management. I did not receive another call from the store until Wednesday morning, July 14th. At that time, my salesman called to let me know that they could not make my delivery - the replacement appliances had not arrived. I asked to speak with the sales manager - Mindy - who had approved the final details of my purchase on the 2nd. The salesman - Wayne - was nice enough but had to ask permission and get guidance on even the simplest of questions. When Mindy got on the phone she indicated that she could deliver LG appliances but could not provide any type of anticipate delivery date for the Samsung appliances I had ordered. I asked for a refund. She discouraged that and encouraged me to shop around because it was unlikely that I woul find a deal as good as this one elsewhere. She was surprised someone would make this deal b/c they "lost $50. I reminded her that she worked the deal! I did shop around and ultimately decided that even if it cost more money I would not patronize this business and I wanted a refund. On July 15th I called Mnday and asked for a refund. She again had to be reminded of my situation and proceeded to explain that had she been my salesman she would have encouraged me to schedule an earlier delievery date to ensure that the product I was purchasing would be in stock. Really? the delivery date was predicated by their delivery schedule and again, SHE was the sales person/manager. I was livid. I explicitly asked her the refund process and the EXACT date that I could receive my refund. She asked someone in the backgroung the details and said that I could visit the store 15 days after the date of purchase to receive a refund. I asked for the specific date, she replied July 22, 2010. I visited the store again on July 25, 2010 where I was told that the information she provided was incorrect. It would take an additional 7-14 business days to receive my refund becasue a check was being requested AT THAT POINT. I still have not received my refund. I called the customer service line to convey my complaint and in true fashion to the other comments posted here - no success. The representative on the phone was apologetic, but no real resolution. At least she apologized - no one in the store apologized once during this situation. I simply heard excuse after excuse about why this happened and they were only able to offer these great prices by keeping a small number of appliances on hand, blah, blah, blah. Think twice before shopping with this Company. My new appliances from SEARS are being delievered tomorrow! The y were more expensive, but I couldn't be happier.

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Heaton
Temple, US
Jul 12, 2010 9:39 am EDT
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The warranty begins the day you recieve the product. Your not telling us something. I think you dropped the television and made up some crazy story.

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Bob12
Little , US
Sep 23, 2009 8:33 am EDT

Why would someone want to make a major purchase and not get customer service?

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travis
Knoxville, US
Apr 14, 2009 2:11 am EDT

I think its nice to have people so eager to help, yes it can be overwhelming at times but communicating that to the sales people would probably do more good than an internet blog about complaints. try speaking your mind with your mouth not your fingers hiding away behind your computer screen, tell the store manager tell the customer service tell a person working at that store so they can address that issue so it will be better for everyone.

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travis
Knoxville, US
Apr 14, 2009 12:57 am EDT

that's samsungs fault they should fix it read all paperwork before ranting about it

ComplaintsBoard
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11:15 am EDT

HHGregg former employee

I am a former employee of hhgregg. To anyone look to shop there go somewhere else! They will force customer to buy today and dont care if you are ready or not. That is their idea of great customer service. We are told to not spend must time with the customer but force to buy. They will do anything to get around a return if you are not happy. I have seen it all in that company. They screw the people that work there and the customers that shop their. I will never step foot back in that store again and I hope this is helpful to others. Yeah you meant get a good price but if anything ever happens to your product it's all on you.

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Sooosad
, US
Feb 23, 2016 5:08 pm EST

I bought a stove with a glass cooktop that is cracked they will not honor their warranty I cannot return it what am I supposed to do? Please I need help

2ofusKings
2ofusKings
Jeffersonville, US
Dec 26, 2012 11:14 am EST

I work for hh gregg, and I am very happy with my job and thankful to have a job, plus I have great people that work there and a fantastic boss. You can not judge every store the same, and if yours is as bad as you cry about, find you another one.

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Heaton
Temple, US
Jul 12, 2010 9:06 am EDT
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You can tell that all these former employees are def working at fast food with the IQ level they have.

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Awsnap
Mechanicsburg, US
Apr 04, 2010 12:55 pm EDT

Firstly, to the former employee, that's what sales is dummy. You should pick a different career. That's not high pressure, it's trying to close a customer that has come to buy something before they go to another retailer...

Papajohn, I'd consider what you had to say if you had any grasp of grammar or spelling or sentence structure or punctuation. Plus, you only reference one person in a company of probably thousands...

This is a site of complaints so I guess I should look for positives...

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harold1976
Brevard, US
Feb 28, 2010 2:10 pm EST

yes i agree with you... i don't work there but i was a customer
today i went in for an exchange i was talked to by some *kid* like i was really agitating him because i was trying to understand what he was saying.. he definitely needed a drink... or a Valium .. i asked him was he OK.. he was very rude.. to me... and i said whats your problem? he said.. im trying to help you.. and i said im trying to help you... he said how are you trying to help me? yelling at me.. i said get me your manager... i told that manager that boy was lucky i didn't pull his ### across the counter... that some men would have killed him for such actions... the jerk... they said well we have had problems out of him he has no patients... i said well he best grow some patients before somebody kills him...
i guarantee you they wont do a damn thing to him... he has no business in such a place... he will cross the wrong one and he will be shocked at what he gets... LOL
the other guy said im so sorry about that... i said dude you have been nothing but nice HE is the one that needs to apologize... yea right.. if he don't mean it i don't want it... so he didn't even bother... i returned the crap and told them id never be back again... ever... that i had bought a lot of things from them... huge TV.. blue ray this and that.. but not anymore... couldn't find a place to complain to corp.. but what i read in these complaints they don't give a damn anyway... so why bother... they wont get my money... i told that guy dude when you start losing customers from a smart ### employee.. umm that's easy to figure out... you loose the employee... if that had been at my place of business... he would have been fired on the spot. so my suggestion to anybody... dont give your hard earned money to those people... they hire ###s... and let them talk to customers... very rudely...

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employee who got compled over
Raleigh, US
Sep 13, 2009 9:23 am EDT

I also used to work for HH Gregg in the Distribution Center. The manager there Ed Lambert is gay. He tries to pick up any and all male employees, including going into the men's room and virtually looking into the stalls while someone is using them. He also has done outside work for several HH Gregg customers, work which is NOT related to his position with the company. This is a violation of the so called "company policy" and even though he has been reported to the corporate office, he continues to get away with this. I hope he gets caught someday and gets his ### fired. Ask any of the several people who work in this warehouse and you will find out that Mr Ed is a total ###. Hey Ed guess what... What comes around goes around. You will lose, you think you are so high and mighty up there in Raleigh but you will soon find out different. It will be so good when you fall on your fat ###. I
hope you rot in hell you ###ing queer ### ###.

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6:26 am EDT
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HHGregg Scam and cheating

My husband bought me a new washer and dryer from HH Greg. They setup the dryer and it wouldn't work so they had to take it back. They said that we would have the dryer delivered on Sunday. When my husband called and we still had not heard from them, had me call the delivery number. They had us scheduled for Monday. Once he called he got the run around and we were not going to be home to receive the delivery during the week.

He canceled the order on the dryer and went to Best Buy. It wouldn't be so bad except that his mother is very ill and we needed the set to help me keep up with her laundry and ours.

I just hope he doesn't have a problem with getting his refund, as I have read in this column.

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Scott Shepard
Strongsville, US
Oct 17, 2012 8:29 pm EDT

HH Greg Workmen installed a new dish washer, and it works every other turn on . I talked to factory rep who suggested that i kill the power at the fuse box each time it doesn't work. Something about resetting the computer. I will not set foot inside this store again on principle.

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Afrc Queen
Fairborn, US
Nov 21, 2010 12:10 am EST

only refund for 10 days

called because I bought a frigidaire range. It stinking up the house it smell like paint fumes but they say not possible. It is cramping up my stomache and makeing me a little light headed.
Its the gas line they say. dont buy frigidaire stoves, ranges ovens what ever you want to call them. dont buy from hhgreg. stove is selfcleaning gas stove with long oval burner in center on top for griddle and four other burners. Has setting for pizza and chicken nuggets. buyer beware. It woudl be a nice stove if u could stand to be in the house with it or u wore a gas mask.

ComplaintsBoard
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8:11 am EDT

HHGregg human resources

HHGregg has terrible business practices in employee relations. Although they claim to be family operated, and family focused, this company requires salaried managers to work open to close shifts 3 times a week! Upon hire, managers are told they will work the standard 45 hour work week, until peak season. It's a lie. They also have weeks where they only have one day off, and they are often required to work extra.

A typical retail schedule is a morning manager works 8-5 and a closer works 1-10. The others fill in or take their day off.
But not here!
They employ a measly 3 managers per store, and respond to suggestions to hire a 4th manager with "Ok, then we will cut your salary by a percentage." From a company that pays bonuses on negative comps, and makes a TON of money each day, they don't even stand against companies that make way less, and yet still make sure their managers are not burned out.

It's no wonder HH Gregg has internal theft problems, and a high rate of turnover. The managers they hire are low caliber. Everyone knows that you can hire a single person who has no life and work them till they quit. Or you can hire family focused people that have a reason to make a loyal career.

Also, they constantly mess up peoples benefits, bonuses, paychecks, reimbursements, and W2's. It was June before we got ours! You'd think a company that wants to make an impression on new markets would deal with these matters with urgency.

Shame on them. I vote
WORST PLACE TO WORK!

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jennay10
Indianapolis, US
Aug 05, 2012 5:18 pm EDT
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If you work in customer service with this company you get the short end of the stick. Overworked and under paid. For a company that has a ton of money they treat their operations employees horribly. They under pay their operations supervisors by a lot. Giving them all the responsibility of a manager making salary and bonuses but without the pay. You have someone making just above minimum wage in charge of everything inventory and shrink but don't receive the bonus for busting their butt to make sure it's correct. The company has tons of money but the insurance sucks. You make under $10/hour in most cases but charge $100 a pay for insurance that isn't that great to begin with. In order for a company to work they should back their customer service and operations employees up and pay them what they deserve. Especially if they are going to give them manager title without the pay because they are cheap.

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Really Pissed Off
,
Jul 19, 2016 7:19 am EDT

Screwed and screwed again... I visited HH Gregg to purchase a washer and dryer. I signed up for the 12 month same as cash program. I was sent only ONE statement. The following month, I did not receive one. I did though, get a lovely call from an ignorant Canadian collector. I was not read the mini miranda and even cussed at! I explained to the idiot that I did not receive a bill. The address was supposedly changed. A few days later, I got another nasty call. To this day, I have not received a new statement or a credit card from the company. They suck! Never ever ever opt for the GE Money card. It is a pack of lies.

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Mike
,
Jul 19, 2016 7:19 am EDT

On 11/28/2008 I bought a flat panel TV along with a TV stand, and paid $69.99 for the DS1 Deluxe delivery set to be delivered on Friday the 28th. At 1:30 pm Friday I hadn’t heard anything so I called the store to inquire about it. Needless to say I had one person to hang up on me, another just put me on hold. One person told me it was at the warehouse and she would call me back when she found out what was going on with it. I told her ok and I waited for an hour and didn’t hear back, so I went back to the store and spoke with the manager it was about 3:30. I told him about what was going on he called the warehouse and they told him they show it being delivered on Saturday the 29th not Friday the 28th. Now they’re telling me due to someone screwed up it being delivered on Saturday. Then Friday night about 8:35 the manager calls me and tells me it’s not going to be delivered on Saturday! I paid a total with the delivery cost, of $1612.86 I paid and arranged for it to be delivered on Friday the 28th. How long do I halve to wait to get my items that HH Greg has, and don’t want to Deliver. I feel that if I don’t get immediate attention on I should pass this along to Clark Howard and Channel 2 Randy Travis.

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Laimey
, US
Jul 19, 2016 7:19 am EDT

We purchased a DVR Recorder from HH Gregg that wound not record. Model no. DVR 620, paid for a 2 year replacement plan SERWT 2-2. I exchanged for a new one. We were moving and didn’t have a chance to use it. At our new address we had time to hook it up and found it had nearly no sound. We had checked to be sure all was hooked up right. Friday 6-6-2012 i tried to return the recorder and the store MGR would not take it back.He indicated i would have to send it back to Toshiba. I sent it back at a cost of $25.00.

The sales guy 1J55 Jason Marchand at HH Gregg was great to work with but the MGR and girl at the return desk were not.

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Rlmacleery
, US
Jul 19, 2016 7:19 am EDT

I purchased a fridge and stove in November. First, they didn't deliver it within the three hour window - they didn't even deliver it on the right day! They offered me a $100 credit for all the trouble, but haven't honored that yet. When I called to inquire about the credit, I talked with a guy named E.J. (the same guy who dealt with the problems in the first place) and he didn't even remember the problem, even though it had only been two weeks prior! He said he gets so many complaints and so many trucks break down that he couldn't remember my delivery. And he's in the local store! Don't shop with HH Gregg if you want care about your time or your money!

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tzdavis
, US
Jul 19, 2016 7:19 am EDT

I phoned the Huntsville, AL hhgregg store to see if they would match the price I had found on the Internet for a TV. After checking with a manager, the sales person said it would not be a problem. After an hour drive, I arrive at the store only to find they would not honor the price. I was patronized and belittled. I understand if they can't match Internet pricing. But...I should have been told upfront. This particular store and manager needs to learn how to communicate better and review their customer satisfaction practices.

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Catisha Friedberg
,
Jul 19, 2016 7:19 am EDT

I spent over $7500 in HH Gregg in less than a year. I bought an LG dryer ($800) and have had problems every since. They have been out to repair it for the same problem 4-5 times, but the company only has one repair service in their system! What is that about? I am not asking for a new one, which should have been given to me after the third time it stopped drying! I have been trying, with no success, for 2 weeks to get a repair person out to my house or even to call me back! The customer service sucks! They are unwilling to help you and say that there is not a supervisor around which is a complete crook! I will never buy anything else from them and have talked a bunch of people out of buying their products. I would rather pay a few bucks more and get help when I need it than to step foot in another HH Gregg. They are a bunch of thieves!

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cdixon
Xenia, US
Jul 19, 2016 7:19 am EDT

I have a question. A few weeks ago I had a man come in to fix my oven. He repeated several times he was not responsible for any damage done while he was fixing my oven. I took the molding off so he could pull the range out away from the wall. He chipped my brand new counter top and said "ah you can just glue it back". Then he said he had to order the part and it would be here in a couple days. A week later I called to check on when it would be here. They could not find a work order for it si they had to order it. All this time I could not use my oven. Finally the part got here and I called for a technician to come fix it. I was surprised when he just unscrewed the top panel and fixed it. The range did not have to be moved out at all! I would like to know who is going to pay to have my counter top replaced!

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Coffeyp55
Dacula, US
Jul 19, 2016 7:18 am EDT
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I purchased a GE dishwasher from hhgregg just over a year ago. after about 4 months it stopped draining water so I called for a service call. When the service was scheduled the guy called me and said he was in the neighborhood and should be there in 30 minutes. He never showed, That was a half a day off work. The following week we got it rescheduled, the guy came out and said he had to kill the power to the dishwasher, so he killed the power to the whole house. He could not figure out how to turn it back on, so we had to call an electrician to turn it on. $150.00 and another half a day off work. Another service technician finally came out and got the dishwasher to work, another half a day off work. about 3 or 4 months later the dishwasher stopped pumping the water out again. A service technician came out and said he had to order a part, another half day off work. The technician got the part and fixed the dishwasher, another half day off work. About a week before Thanksgiving, the dishwasher stopped pumping water out and hhgregg was called. They informed us that GE was now responsible for the repair of the dishwasher. The GE technician was contacted and a service call was schedule for the day before thanksgiving, another half day off work. The technician called the house 30 minutes before his scheduled arrival time and stated that he had priority calls and was not going to respond. We have informed GE and hhgregg that they now need to either replace the dishwasher or refund our money. They have refused to do either and said they had to send another technician to see what the problem was. With all the time taken off from work and pay lost we could have bought another dishwasher. I informed hhgregg that I would picket their store until they replaced the dishwasher, they said go ahead. Last Sunday i spent 4 hours outside the Mall of Georgia Store with a sign that read, " I was ripped off by hhgregg". I intend to be back this weekend with the same sign.

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bsjones33
, US
Jul 15, 2016 7:27 am EDT

I purchased a dishwasher from hhgregg after being told it could be delivered the next day. Next day turned into a promise of 4 days later. Then found out they had no idea when they could ever deliver it. They promised to refund my credit card the purchase price of $1, 020. Then they said they processed the refund. It still has not been processed. They sold a product they could not deliver and now are stalling to give me my money back. I had to file a dispute with my credit card company to have them go after my refund. This company is bad news. I will never purchase anything from them ever again. They are not a reputable store.

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7:25 am EDT
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HHGregg dishonest practices

I WAS A POTENTIAL CUSTOMER OF HH GREGG. THEY ARE LESS THAN 1 MILE FROM MY HOME AND MY BUSINESS AS WELL. A RECENT INCIDENT CHANGED MY MIND ON USING THEIR SERVICES.

AN HH GREGG DELIVERY TRUCK, WHILE DELIVERING TO A NEIGHBOR ACROSS THE STREET FROM US, PARKED ON MY FRONT LAWN. UPON LEAVING DESTROYED APPROX. 30' OF NEW LAWN. I POLITELY CALLED THE LOCAL STORE AND WAS ANSWERED BY A SALES ASSOCIATE. I ASKED FOR A MANAGER IN ORDER TO DISCUSS THE MATTER. THE SALES ASSOCIATE WAS RESISTIVE IN PASSING THE CALL ON TO MANAGEMENT OR EVEN GIVING ME A NAME TO SPEAK WITH.AFTER THREE UNSUCCESSFUL CALLS I DROVE TO THE STORE AND WAS MET AT THE FRONT DOOR BY TWO ENTRY LEVEL ASSOCIATES THAT PROCEEDED TO QUESTION ME AND STILL REFUSED TO DIRECT ME TO A MANAGER.A THIRD ASSOCIATE THEN DIRECTED ME TO ANOTHER PERSON AND TOLD ME HE WAS THE STORE MANAGER.THIS MAN WAS ANOTHER SALES ASSOCIATE.AT NO TIME WOULD THEY HELP.I WAS BEGINNING TO BECOME IMPATIENT AND FINALLY THE SALES MANAGER (ANDY COOPER) APPEARED FROM BEHIND SOME APPLIANCES AND WAS NOT ONLY UNHELPFUL BUT STARTED TO CROSS EXAMINE ME AS IF I WAS IN A COURT PROCEDURE. WHEN I TOLD HIM THE DRIVERS SAW ME AND REFUSED TO STOP AFTER THEY DAMAGED MY YARD.HE SAID THAT I COULD NOT PROVE THAT. AFTER A FEW MORE MINUTES OF ANDY'S REFUSAL TO HELP OR REFER ME TO THE CORRECT PARTY AND THE DECEPTIVE HIDING OF THE MANAGEMENT PROMPTED ME TO ASK FOR A REGIONAL MANAGER. I WAS TOLD BY ANDY COOPER THAT THERE WAS NOT ONE.

THE NEXT DAY MAY 11TH) I SPOKE TO THE REGIONAL MANAGER MR. BRIM. HE SOUNDED CONCERNED BUT I STILL HAVE A DAMAGED YARD AND THESE EMPLOYEES ARE STILL AT THAT STORE. NOTHING WAS DONE. RECENTLY A RELATIVE, KNOWING MY SITUATION AND OUT OF THEIR OWN CURIOSITY, VISITED THE SAME STORE AND REQUESTED A MEMBER OF MANAGEMENT AND WAS MET WITH THE SAME DECEPTIVE PROCEDURE. THIS IS APPARENTLY EITHER A POLICY OR ACCEPTED PROCEDURE OF HH GREGG.

I HAVE NOT RECEIVED A CALL BACK FROM THE REGIONAL MANAGER EITHER. I WAS HOPING TO HAVE A NICE PLACE TO SHOP IN OUR NEIGHBORHOOD BUT HH GREGG, MR. COOPER AND MR. BRIM HAVE CONVINCED ME THAT THEY DO NOT HAVE THE CUSTOMER OR THEIR COMMUNITY IN THEIR BEST INTEREST.

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Heaton
Temple, US
Jul 12, 2010 9:11 am EDT
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That's a load or crap. If someone ask for a manger the employee would quickly give up his name just to see what was about to happen. You can easily tell you made 95% of this story up.

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4:53 am EDT
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HHGregg beware customer

We tried to purchase a flat screen TV from them Sunday. The experience was so bad the manager of the day offered us free delivery. We had been promised this last remaining TV was not "open box."

Today (2 days later) it arrived. There was no stand so clearly the "not open box" was a lie. We were told by the delivery men that we would be contacted within an hour from a store rep to advise us how they would proceed. 4 hours later - no contact.

The best was when we went in tonight to request a refund, we were told they couldn't process it until tomorrow when the delivery truck returned its merchandise. HUH? You have completely messed with me for 3 days, I don't have a tv AND I don't have a refund yet? Never would I ever go back there. BEWARE.

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dale
cincinnati, US
Dec 23, 2008 7:32 am EST

Don't even buy thier warranty, (better yet don't shop there0 I had the manager hang the phone up on me the sales person laid the phone down because he had a customer. Okay what am I ? Oh that's right they got my money already on a 60' Mitsubishi that just went completely dead after 6mos. I thought it should be replaced because a repair man had been out earlier and said he did not have a clue, he would have to take it to the shop sometime when he had help? and because it is 3 days before christmas and we don't have another tv and I had took today off work i thought they would do the right thing. wrong, they are not concerned. Mitsubishi made me some good promisees but that was 11am mon the tv went out fri it is tues and I have not heard from anyone

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HHGregg beware of improper installation

I bought a new LG front load washer and dryer and paid for delivery and setup. They came out and installed the two units, but told me that he couldn't get the old hot water hose to unscrew from the wall.

He said that he could just leave it on and connect it to new washer. Well, he did and had me sign the invoice. I told him that I had a stroke 3 years ago and that I would have to take his word about the old hose working and that there were no leaks.

One day I went into my master bedroom closet and stepped in a pool of water.

My wife started pulling everything out of the closet and the water had ruined stuff on the floor, our carpet, and 3 sheetrock walls.

My wife said that we must have a leak coming from the laundry room. My son pulled the washer out and the old hot water hose was leaking. My wife called hhgregg that night (5-14-08) talked with the operations manager. He said how sorry he was and that they would pay for everything to be fixed.

We heard no response and by 05-20-08, I had enough and called the store and talked with several managers and finally got a case number, phone number, and a contact person.

After talking with their corporate office, I was told that hhgregg contracts their delivery /setup and that I needed to contact them.

So, I did (Spirit of Delivery) and they were oh so sorry and that they would get someone out ASAP. About 4 days later I called them back and she told me the guy she needed to talk to was out of town at a wedding for a week. I waited a week and then I called her back and she told me it was under investigation. About 06-16-08 I called her back and she told me that it was my fault/problem, because their guy could not get the old hose off.

So, make sure you know who is responsible for delivery/setup before you buy.

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Avaden
, US
Dec 10, 2012 1:55 pm EST

Over priced crap. I can't believe half the crap made it past testing phases - they need better choices when selling things. They target low income families too, with their low payment plans on a crappy heavy tablet that doesn't do anything it's suppose to. I only buy ink their- expensive still. Their warranty system sucks too, my latpops been gone and is gone, for over a month now! Their really taking their time, on a $400 freaking warranty on a $1700 laptop... Could have saved over 1000 on hp.com.

Screw this chain store.

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Heaton
Temple, US
Jul 12, 2010 8:49 am EDT
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Yep I agree! You told him to leave the old hoses on so that falls on you.

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HHGregg I would not recommend them

I would not recommend H.H.Gregg for any appliance purchase. Their models all seem to be one and two years old. Many of them have major problems within the first two years. The extended warranties are not factory or manufacturer backed. They are held by some GE concern that has no consideration for the customers concerns and frustration at the lack of proper repair and maintenance. The service company that is used in the Cleveland area not factory or manufacturer trained. They are poorly trained on one model and lost on any other. Also the service men know little or nothing about any "lemon laws".

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HHGregg stay away

I bought a s.s. fridge, stove, micro, d.washer& TV.

Rebates totalling $800.00.

When they delivered them the fridge door was scratched & ice maker delivered crushed ice only.

I read the detailed directions to a tee I'm an electrical/mechanical eng.

They talked to me like I was stupid. I'm sure they had a HS diploma.

When delivered they removed the boxes including the TV box with the UPC code for rebate.

When I called the 800 # they said nothing could be done.

Then I called Chrystal @ the Raleigh store and she said there was still a way to get the rebate and ginger would call me back. She did and advised me they could do nothing.

Next Jr. Mgr john Keane on the phone he was rude and bluntly stated he couldn’t do anything. I asked for the mgrs name he at first refused and then I told him I would be at the store in 10min. He said that wouldn't help.

Went anyway. When I got there after a 15 min wait

Mr Danial had a letter ready for me to send to the rebate ctr to clear things up.

The lack of training @ HH Gregg is well below Walmart or K Mart.

I'm a 25 year sales and marketing with a very large Mfg co and the 1st thing HH Gregg need to do is teach their people to say" Let me see what we can do to help you" rather than can't do anything up front.

I would not recommend buying anything from HH Gregg.

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Savler
, US
Jan 15, 2010 11:28 am EST

We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.

The hassle began when I called to see if it was in stock, they said it wasn’t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.

When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (Evidently, they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.

When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.

After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.

The next morning my wife and I decided to just get our money back, we’d had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that’s not what we agreed on last night. I told him I changed my mind, we’d been hassled enough.

He said he’d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I’d pay the restocking fee, just write it up. When I asked for the cash back, he said they’d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.

Before I walked out of the store, I told him he was going to get a little publicity. I’d write the Attorney General, Better Business Bureau, and post this on several web sites. He didn’t seem to care.

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Heaton
Temple, US
Jul 12, 2010 8:59 am EDT
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I'm with you this doesn't make any sense. Just another fake complaint from a Best Buy employee.

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Heaton
Temple, US
Jul 02, 2010 5:00 pm EDT
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Your an idiot!

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ragdoll
Raleigh, US
Mar 09, 2009 6:45 pm EDT

everything this guy just said is ###.

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4:49 pm EDT

HHGregg price guarantee

HHGregg just opened stores in the Orlando area. THIS IS A WARNING TO PEOPLE IN THE ORLANDO AREA. I have not done business with this company for many years. When we moved to Bloomington, IN., we bought all of our major appliances from them, using checks. We made many purchases from them during the next 10 years or so, using checks for all purchases. The checks had our local Bloomington address on them, although the bank was out of state. They always considered the checks as local because they had our local address. We then went to buy a VHS video recorder which was on sale. They were out of that model, so the clerk got the next higher model which we were to get at the same price (their policy at the time). When we went to pay for it at checkout, the clerk would not accept the check, considering it to be out of town. We called the manager, who also refused the check. Since we had previously given MANY checks there, it was obvious that the reason for rejecting the check was really that they did not want to honor their announced policy because it would have resulted in a loss for them. I wrote corporate headquarters and never heard from them. I never did any business with them after that incident and will not do business with them because of their dishonest action.

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10:25 am EDT

HHGregg won't fix

I bought a 52" television and a refrigerator at HH Gregg within two months of each other for a total of nearly $2000. After finally getting it straight that we live 12 miles out of the delivery zone on the TV, which was bought first, we had to go back home (65 miles away) and get a truck and go back to the store to pick it up. But oh no it wasn't at the store, we had to go all the way across Nashville to get it at the warehouse- same with the refrigerator later on. But we get the fridge home and one of the fans in the freezer doesn't work. No problem since they told us we were in their service area. We called, but no, we weren't in the service area after all- sorry his bad- and we had to call Sears to repair the fan- $125 on us with a BRAND NEW FRIDGE! Then a month later a board went out on the TV. Nope still not in the service area, even tho we were told we were, and so Sears comes again. This time it cost us over $600 to repair the TV and get a new board. DO NOT shop with HH Gregg unless you are ready to fight a battle with crappy items. The TV and fridge are still working thanks to Sears. They have had to come back two other times on the TV and now it has cost us twice the purchase price to repair it, but it has a great picture so we just do it anyway. Coming again on the 2nd of June to replace another board... grrrr. If they tell you that you are in their service area get it in writing otherwise you will be STUCK with a crappy product that YOU have to repair!

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shoestring
Decatur, US
Aug 19, 2009 1:18 am EDT

My arguement is that hhgregg doesnt make the product, they just sell it. And if you would have purchased the extended warranty, all of that "cost" would have been covered and you would have had to do nothing! Just my 2 cents.

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HHGregg rude, insulting staff

I will never shop at this store again.

A few weeks ago I was insulted by one of the sales staff when I went in to purchase a digital camera at HHgregg. First off, it was a Sunday. The first day of their new sale for the week and the display version of the camera I was looking for wasn't even charged up. The sales rep nor the manager seemed to really care as they were reluctant to open a new one for me to test out because as they put it "if I didn't buy it, then they would have to sell it to someone else at a discount because the box was open." It's not my fault that they didn't think ahead to have the display version charged up, especially on the first day it was featured in their sales circular.

Finally, after spending more time than I should have convincing the manager that I wasn't interested in any other models and needed to test the camera I was interested in before I purchased it, he opened a new one. As I took about five minutes to test the camera and look through the menu options (just as any other prudent shopper would do) the sales rep told me I was "taking it too seriously and that it was only $200." I was so insulted and taken aback. I left the camera there and told him he could keep it.

$2, $200, or $2000 it's my hard earned money and if I wanted to spend all day testing the camera, that should have been my choice as a customer in that store. Not to mention that I am an HHgregg account holder and had a store credit that I had to use in the store. I'd had purchased a large screen TV and washer and dryer in that same store before and had every intention to purchase the camera that day before I was treated so poorly. I wrote a letter and sent it to corporate and still haven't heard back from anyone. I guess HHgregg does not care about customer service! If you like to be insulted and treated poorly HHgregg is your place!

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Heaton
Temple, US
Jul 12, 2010 8:51 am EDT
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It's not Walmart. You can't just walk in and start opening $200 pieces of equipment to play with and test out without buying it.

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AtheneGrey
, US
May 06, 2009 11:14 am EDT

I had a similar experience down here in Florida. I was trying to buy a washer and dryer and I asked the sales guy about one of them. Instead of answering my questions, he immediately tried to sell me a more expensive model. When I said I was not interested he ARGUED with me and insulted my intelligence, telling me that I was "afraid of buttons" and that I was afraid of using hot water. I was like "What the HECK are you talking about? I just want to know about this washer. That is what I asked you about!" He continued to argue and tell me why I was too afraid to use a "new fangled" washer. Normally I am polite but this guy made me so angry I just threw up my hand and walked away. After this experience and reading other peoples experiences all over the country with this chain, I will NEVER shop there and I will recommend that my friends and family do not as well.

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11:16 am EDT

HHGregg unfair practices

I bought a mattress from HH gregg 1 year ago. The mattress was faulty and the store offered me a store credit. I had initially set up automatic payment and had a 12 mnth no finance charge policy. Despite the store offering me the credit, they kept charging me and infact got charged despite me not receiving the statements. I called them numerous times based on number on the website since I did not have the card/statement. Always put on hold for 60 min till my cell phone was out of charge. I even went to an HH gregg store to inform them. Anyhow, finally I went back to my old apt and found the mails still there and not rediected. called GE but they refused to back down on the finance charges. Was totally dissatisfied with their service.

Guess what.. when I went to pay my bills, just found that they had charged me $300 finance charge (ie 12 months finance charges, (which was supposed to be free) onto the 13th month.

Anyway.. lost $380 but never ever will I go to this place.

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12:00 am EST

HHGregg scam and abuse!

Purchased 2 TVs with the promotional purchase of 1 year free interest. The sales person did not tell us we had to make payments. We have purchased other goods the same way only Wells Fargo was the finance company and as long as you paid the balance before the end of the year you had no finance charges or late fees. Needless to say we have had problems, but the topper is the collection agency called us on 1/23 and told us what the balance was, we paid that and a week later got another bill for the finance charge for that month. Tried to dispute but we were talking to someone in India or Pakistan and was only frustrated.

I will never do business with HH Gregg or with GE Online Services again. I will not buy another GE product and will let as many family and friends know as I can.

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HHGregg mail in rebate... what a joke!

I bought a mattress set ,washer & dryer and a refrigerator from HH Gregg in Montgomery, AL back in November 2006. The delivery fee was $ 59.99 x 3, which would be reimbursed when I sent in the rebate form in. I sent the form to Texas and I never got my refund. I called back to make sure the information was correct and they told me to send it to Florida, I did that and haven't heard anything since. This rebated is nothing but a SCAM... This company is a RIP OFF and they don't give SH! about their customer and the customer service dept is very rude and could care less about your problem so don't bother calling them unless you are from another country! Oh one more thing never ever finance anything with GE Money Bank unless you want to pay for life...

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R. W. Graves
Columbus, US
Jan 27, 2010 5:18 pm EST

hh gregg rebates are a scam. The company in charge of issuing the rebates must have a deal that entitles them to more money if they find (create?) reasons to reject coupon applications. That's what they did with my $69.99 refrigerator coupon. They made up a reason which was totally untrue.

My advice: Don't count on getting that rebate back even if you submit the perfect application, because you won't get it back, and get them to take the rebate offer off the price up front.

The hh gregg rebate offer was definitely a scam in my experience.

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Monica Autry
Indianapolis, US
Apr 01, 2009 8:44 am EDT

I totally agree, with the comment about GE Money Bank we bought a Big Screen T.V. from HH Gregg that was suppose to have no interest for 24 months. I got the bill and it was wrong it said it was only for 12 months no interest so I called and said I would not pay the bill until it was correct, they finally got it corrected 2 months later and so then I did not get the free financing since I had not paid the bill? Because of there error I get punished not sure how that is good customer service but in my line of work which is project management and customer service we would not keep customers if we treated them as I was treated.

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12:00 am EST

HHGregg Delivery time

I purchased a washer and dryer at HH Gregg. They called me at 6:30 a.m. to tell me they would deliver between 2:30 and 5:30 p.m.. They were supposed to call me 40 minutes ahead of time before they show up.
They didn't call me until 5:23 and didn't show up until
5:45 in the p.m. just 15 minutes late, enough time to piss me off.

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12:00 am EST

HHGregg bad customer service

We bought a 46" LCD HDTV with HH Gregg for $4,000.00, were talked into buying extended warranty from GE for $499.00; so that we could be "rest assured" if anything happened to our TV we would be covered. Our TV completely quit working 13 months after we bought it; we were then passed around through four different companies to try and remedy this problem (HH Gregg, GE, local electronic company that works for GE, and the actual manufacturer Samsung) - all of which had NO idea what the other company was doing or had done. Our TV quit working in 9/07; it is now 11/29/07 and STILL no TV with no real time frame of when we will get ours replaced. They know (all four companies) that it needs to be replaced, not repaired, but no-one can seem to figure out how to accomplish this. It is really irritating to know that you have spent almost $5,000.00 in ONE purchase with this company and they cannot get on the ball and replace your television like promised. HH Gregg should not be selling a warranty from GE that they cannot stand behind. I am sorry but to me "REST ASSURED" does not mean that you have to be without a TV (which is under a covered warranty) for 8 weeks and counting. This is a big rip off. Never again will we purchase another item from HH Gregg and we will surely never waste our money on an extended warranty from GE. I hope that this complaint keeps other consumers from wasting their money with this warranty and this company.

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Sweet Kascey Mine
Cincinnati, US
Dec 02, 2010 2:30 pm EST

I had the same problem with a Toshiba that we purchased and the replacement parts were obsolete, the tv was 3 years old. I fought them for almost a year before I got my purchased price refunded. They wanted me to take a refurbished television, I did not buy refurbished, I'm not settling for it. I finally went onto Wikipedia and looked up HH Gregg, then GE and found a number for New York City Headquarters for GE. I figured that I would now start at the top and watch the crap roll down. Well it worked, within a week and a half I had my full purchased price in my hand. I was told they have switched carriers for the extended warranty, but, I will never do business with HH Gregg again.

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aprincess3535
Montpelier, US
Sep 14, 2009 8:16 pm EDT

Wow! All these complaints just pretty much tell my story to! We purchased a 60 inch Hitachi TV from HH Gregg back in Sept. 2005 and purchased the extended 5 year service plan with it as we do everything we buy from HH Gregg. By the way this is the first time we've had to deal with the warranty part of it, we have spent a lot of money their, it is where we by everything from. (Not anymore lol) Anyway on 5-28-09 I called them to have someone come out and look at our TV because it had a green tint to it that couldn't be fixed. Topps Elec. was to come out but they called and said they knew it was the light engine that needed replaced and it was on back order with no ETA. Fine we waited and waited. Then on 7-08-09 they got it and were out to install it. It was like a new TV when they put it in but only lasted like maybe 5 hours or so lol. It started freezing up the picture having a rolling screen turning colors all kinds of things. Called them back and they sent topps back out on 7-16-09. They brought out a new light bulb that goes in the TV but when he seen what it was doing he said it wasn't going to fix it that the light engine they replaced was defective! So he called and they said a new one was on backorder AGAIN with no ETA. I was really mad; at this point we can't even watch our $2450 TV. I called GE (who our extended plan was with) and told them I didn't want to wait another 2 months or longer for another light engine to come. They said we had to be without a TV for 90 days before they would consider replacing it or giving our money back. So on Aug 26th 2009 I called in and told them it had been 90 days since our first problem. We wanted a new TV or our money back. They filed the claim told us to call back in 2 days to see if they had found us a new TV. My husband called and was told it would take a few days for them to get everything worked out and find us a TV. Well two weeks went buy and I called them Sept 10 2009, they said it was still being "reviewed" to call back at first of next week. So I call them today and the lady tells me our claim has been denied! I was so mad. She said we have to just wait until a light engine becomes available. I ask to speak to someone higher up and she told me she was the highest person to talk to, come on their has to be someone higher up then the people who answer the phones! Told me I could write in a complaint if i wanted to, but they would not be replacing our TV or giving our money back. So now almost 4 months after our first contact with GE we still do not have our TV fixed. I mean why on earth pay $399.99 for a service plan that is suppose to cover everything when they won't make things right?! We will never do business with them again

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Syx
Brazil, US
Jun 05, 2009 3:25 pm EDT
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I purchased a samsung 30 inch slimfit hdtv. Also have the 3 year warranty. We had problems with the tv since day one. The first repair the guy from tops said it was an easy fix (and it was), but if the tv does that again later down the road, he would not worry about fixing it. The screen was always a little off (bowed). but the guy from tops said it was probably just the input device doing that. 2 years later we switched to dish hd, and got a 360. the problem was still there. so i called in the repair again. this was back in mid feb. of this year. tops was confident that if they replaced the picture tube, it should fix the problem. well it didn't. samsung said they thought it was a defective part. so they sent another tube. it didn't work either. samsung then said it was either another defective tube, or they said the original back on accident. well i am now on the 4th tube, the tv is in the shop still(i have a rental that GE is paying for). samsung thinks they have send 3 defective parts. if i were in charge of samsung, i would be ashamed of my company. tops has been pushing the service along as much as they can, but samsung just keeps dragging there feet. they are currently waiting for the 5th tube, which is now 5 days late on shipping. if this tube is "defective" tops is going to tell them that the tv can not be repaired, (for the 5th time). and try to get the tv replaced. Samsung/GE you should be embarrased of how crappy your service is.

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jackie
Indianapolis, US
Jun 01, 2009 1:34 pm EDT

we puchased a 55" mitsibishi in 2004 and purchased a 5 year gold warranty, which we were told covered everything including picture tubes, which is not usually covered. In August 2008, we had lines up both sides of the TV and the number 8 seen on all channels. Called HH gregg service who called Topps electronics and they came out and said it was from watching HD channels on an "HD TV". they said the CRT parts were no longer avilable for this TV and that GE will replace it. Well GE said they would not replace it, they wanted to parts sent to a company to be "refurbished" no new. They said this was not a permanent fix and it would happen again. They replaced these in November of 2008 and in may of 2009 they are back and we called Topps again and they came out three weeks before our contract was to expire. Two weeks later I still had not heard from anyone and called and was told that the warranty contract would not be honored because this was a problem just taken care of about 6 monhts ago. We even called GE and they are the ones with teh contract and they said the same thing., they are not going to fix the TV again for the same problem. Here we are with a TV that the warranty is about to expire and it does not work. Why purchase an extended warranty if they are not going to honor it? any info from anyong would be helpful, thanks. jm

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Laine
Muncie, US
Feb 02, 2009 8:52 am EST

I had purchased a 57" DLP from HH Gregg over a year ago. I got the 3 year warranty. When the TV just broke recently, I contacted HH Gregg. They sent a report to Tops Electronics. Tops contacted me within 24 hours of my call to Greggs. The guy just came out today and had it all fixed up within 15 minutes. I have no complaints at all.

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Chad Stevning
,
Aug 15, 2008 12:45 pm EDT

I just got done going thru this whole process. It was the absolute biggest nightmare ever. I was also passed around between HHGregg, Tops Electronics, and GE. GE is by far the worst company out of the three. They could care less about the customer. HHGregg ended up being helpful, and Tops was pretty good to. I had a 37" Olevia LCD TV, and it started making turning off on me. So I called, and Tops came out, and ordered a new main frame for me. By the way I did buy the extended 3 year warranty as well. Anyway they put the new main frame in and it made it even worse, started making possessed noises. I am the type of person who will be in peoples grills until I get what I want. I think this is the only way that I ended up getting a new TV. If you are not they will walk all over you. After I called Tops to come back out the guy basically told me that they dont make the part anymore. So now I had to go back and forth with the three companies again. GE told me they could find the part, and Tops said there is no part anymore. Finally after two months I just got a brand new 37" Sharp TV. I will never buy anything from HHGregg again. YOU MUST KEEP BUGGING THEM!

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Cathy Oliver
,
May 03, 2008 10:24 pm EDT

Same thing happened to us we purchased a 60" Hitachi TV and the protection plan. We purchased it when HH Gregg still had their own service department in May of 05. Everything was fine until they decided not to do there own service. We had one service call under the plan whith HH Greggs service department, we have had 3 service calls with GE. 2 of the breakdowns were the same part that costs $1700.00. There is a no lemon clause that should go into effect after the 4th major breakdown. GE states that since the first breakdown was when HH Gregg was still servicing our TV that it doesn't count. HH Gregg says that it's GE's problem. I'm just asking for my TV to be fixed. Hitatchi has the part we need in stock. GE doesn't want to get the part from Hitachi, they want to have our part taken out of our TV, sent out to be re-built, then re-installed when it is finished. Even if that was acceptable to me, they cannot give a time frame for this to happen. No one wan'ts to help, and you can never talk to anyone in management. The people that you talk to obviously have cue cards that they read from for every problem that they come accross. I'm sure they expect people to get tired and give up, but I refuse to give up. If they aren't going to honor their agreements, then they shouldn't sell them. We own our own buisness, and I KNOW that if we did business like HH Gregg or GE, we would have been out of business years ago.

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Mike Ullman
,
Jan 04, 2008 1:47 pm EST

I am in the midst of the exact same situation although the Samsung tv I purchased from HH Gregg is 3 years old. Spent the $400 on the service agreement thinking I may need the insurance. The problem began in July, 2007 and still has not been corrected or the tv replaced as of January 4, 2008 and a total of 7 service visits. The service tech won't come out any more and says Samsung doesn't know what the problem is and they have already replaced everything possible at least once. The GE warranty people have been very rote-mechanical in their response "I have n0 supervisor for you to talk to", "There is no phone number for GE Appliance Headquarters, Louisville for you to call", "I have given you all the information I can". One lady on the phone was was actuallly nice and tried to help but the other one was like talking to a robot. Another 5 to 7 days is the standard response. We'll see...

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12:00 am EST

HHGregg tv is not working for 6 weeks

Purchased 55" HITACHI TV with ext. warranty from HH Gregg Feb. 06. Sept. 07 TV would not work called HH Gregg after a week company called normans electric came out said needed a part would be back in a week to 10 days today is Nov. 6 I have called many many times HH Gregg, Normans, GE, and HITACHI and and no one knows when it will be fixed.

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12:00 am EDT

HHGregg inferior products!

I bought a GE washing machine in July from the new HH Gregg store in Hickory NC. The first day of September the tub broke and literally knocked the front panel off the machine throwing clothes and water all over my laundry room. I called HH Gregg, some young lady took the call, although I asked for a manager, she insisted she could take care of it. She told me, since I did not buy the extended warranty I would have to take it up with GE. I again asked for a manager, she gave me GE’s 1-800 number. I again told her I wanted to speak to a manager. She put me on hold and then the phone started to ring… She transferred me to GE’s 1-800 number. I hung up and called the store back. I guess HH Gregg has caller ID because the phone clicked and then a short pause and then it rang again, yeah, she transferred me back to GE’s 1-800 number. Furious, I went through the automated phone system with GE just to find out they were closed. The next day I called the store and finally got a hold of a manager named “Jeff”. Of course after explaining the crap I went through the night before. Jeff apologized and told me he would take care everything and call me right back. Well the next day, I called the store back and asked for Jeff the manager, some guy named Jeffery got on the phone, I asked him if he had got any were with my complaint. He quickly let me know he did not know anything about my complaint. I explained to him that I spoke to him the day before about it. Of course he was not working the day before. So I explained my problem again. Yeah... right... he’ll take care of it and call me right back. The next morning, I called back to the store and asked for Jeffery the manager... Jeffery not working today, I got to speak to Phyllis, of course she did not know anything about my complaint, I explained it to her... yeah... right... she’ll take care of it and call me right back. She did call me back around 9:00 that night to tell me she did not get anywhere with my problem and suggested I call GE’s 1-800 number which I did do the next day. Guess what, they were closed. Monday I did get a hold of GE and it turns out Jeffery called them and a service guy was scheduled to come out to my house on Thursday a week and two days after I first called HH Greg, I would have been real nice for someone to let me know. So now, due to GE’s 8 hour window, I have to take the whole day off from work to wait on the repairman. The repair man gets here scratches his head, tells me he’s never see this before, no problem though he’ll fix it, he’ll be back next week with the parts, and oh yeah, with the 8 hour window, I had to take the whole day off from work again. So anyway one week later he comes back out and fixes the machine, oh joy it only cost me more than I paid for the machine in the first place to take two days off from work and feed the machine at the laundry mat for two weeks but its fixed. We’ll almost one month to the day, the motor when out. Again I called HH Gregg, again since I did not buy there extended warranty….yeah I knew the drill. I told Jeffery I would bring it back to the store and buy a new, better, more expensive machine, with the extended warranty if her would give me the cost of this GE junk towards it... nope... deal with GE. I called GE and pleaded with then to let me take the machine to a repair center so I would not have to take to two days off again. Ms. Lovewine (case # 769653) at GE said nope, GE does not have any authorized repair centers, just home repairs. I asked if I could put the machine outside in my garage with water and power hook up for the repair man to fix with out me needing to be there. Nope, Ms. Lovewine said the repairman needed to see the machine in the atmosphere it was being used in, I reminded her he was just there a month ago, nothing had changed. After a while Ms. Lovewine said, while highly unlikely, she would ask if the repairman could work on the machine in my garage and someone would call me on Monday to let me know if he would do that. Needless to say. I’m not waiting on Monday. Today I’m going to buy a new non HH Gregg, non GE washing machine. I would suggest anyone thinking about buying anything from HH Gregg, do what I should have done in the fist place, search the internet, there are hundreds of complaints just like mine. I guess you figured out buy now I’ll never buy anything from HH Gregg again and I will remember my experience for a long time and retell it to anyone I hear is planning on any type of purchase from any store in the future.

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hhgreggsucks
Orlando, US
May 24, 2012 5:56 am EDT

I hate HHGreggs Insurance company they work with. I will never buy another product with them due to the fact they have horrible customer service. I purchased a t.v and purchased insurance just in case something happens to my 55 inch television. Two months later out of nowhere my television blew out. I speak to the insurance company and they send a repair man... He says they should not have sent him out there b.c he needs to order a part. They call me a few days later telling me the part is on backorder and I have to wait 2 months for the part?! REALLY? What if I told them It would take them 2 months to receive my payment..

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aquafreeta
Canton, US
Oct 19, 2011 3:53 pm EDT

I am sorry for your experience. For those of you saying that they should have bought the extended warranty, it does not help either. HH Gregg WILL NOT replace something just because you have the extended warranty. They will tell you to bring the item to them and they will send off for 6-8 weeks to repair. Can you go without a washer for 6-8 weeks? I can't. AND, unless you have a truck, you have to find a way to get it back to HH Gregg. Had this happen to me with a 60" DLP after having it only one yr, then happened again after 3 yrs. We had the 5 yr warranty that we paid alot of money for but ended up fixing it ourselves because of the hassles. Unfortunately we bought more stuff after the fact and got burned again. Lesson learned, buy somewhere else!

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Sandbeach
Southport, US
May 14, 2010 9:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

HH GREGG did not install diswasher correctly, damaged hose leaked, ruined new floors in two rooms. HHG says it is the installer problem. Have now retained attorney, have mold issue as it was slow leak where the hose was damaged when installed. Dishwasher is in garage, damaged front when they took it out. After getting home where we wanted, now washing dishes by hand for over a month. HHG has bad service, does not stand behind what they sell, and the timeframe of getting any answers is months. Family sick from mold. Wilmington NC store. Think long and hard before buying from HHG, they do not stand behind what they sell and have lousy response to service to their customers. You will find complaints about HH Gregg on many websites. BEWARE!

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Unsatisifedcustomers
New Paris, US
Mar 09, 2010 10:41 am EST

To Knowswhatimtalkingabout I used to work for H.h. Gregg and my wife and I purchased a Frigidare stackable washer and dryer. After having it repaired and replaced three different times for issues with the washer. Then having the pump go out and flood our utility room. The screws in the dryer tub came out allwing it to drop down and break the element. After that happened for the second time we went to a competitor and bought a Whirpool duet stackable and I am happy to say have not had one problem from it yet. Wwe tried to deal with H.H. gregg's service department and eventually Frigidares. We discourage anyone we know form buying any applaince from H.H> gregg and especialyy any Frigidare appliances. We were very frustrated with the help from the store. which was almost non existenet. And yes we did buy the extended warranty thank god or we would have been out a ton of money. H.H. gregg doesn't seem to know the meaning of porper customer service when it comes to issues wiht an itm they sell.

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Knowswhatimtalkingabout
Morganton, US
Nov 13, 2009 1:54 pm EST

I am currently working as an employee for hhgregg. The return policy is 14 days at our store. Almost every appliance or electronic hhgregg sells has its own manufacturer warranty, which will usually consists of 12 months. If you do not purchase a PSP (service plan/extended warranty) with hhgregg when purchasing a product, the responsibility of servicing your product after 14 days lies solely with the manufacturer of the product, not hhgregg.
The employees at hhgregg are very sorry about your trouble with your appliance or electronic, and would very much like to assist you in finding the correct person for you to speak with about your situation. If no service plan/extended warranty was purchased, hhgregg will provide you with the phone number of the manufacture of the product and any purchasing information you might need (ex. date of purchase, amount paid, method of payment, model number). If you did purchase a service plan/extended warranty with hhgregg, we would be more than happy to assist you. However, corporate only allows its service people to do the servicing, who are not located at the stores. That requires the customer to call the service number [protected]-GREGG), explain to them your situation and schedule a service call. The employees or managers at the store cannot schedule a service call for you. If it is determined that your product cannot be repaired after being serviced, the service plan/extended warranty allows for an exchange of either the exact same product or a new product with the customer paying or being reimburse for the difference in price.
It's all very simple really. But there is no reason to blame the store for problems you are having with your product. The problems are caused by manufacturer errors, and there is no way for stores to know which product is going to mess up. That is why sales associates at hhgregg go through such extensive training programs (unlike other store employees that only work for their company for a few weeks). Hhgregg employees will most likely recommend the better brands, the ones they know to be the best. But it is up to the consumer to do some research too. Just like with buying a car or home, making a major purchase requires consumers to research all manufactures and see for themselves what they're deciding on.

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stangbanger
New Port, US
Nov 02, 2009 8:36 am EST

And this is why they suggest the extended warranty and you should always but it! But let me guess you are probably one of those people that's all bent out of shape and say's things like " well if this is such a good product why do I need a warranty? " Well guess ya got your answer didn't ya? Next time when the nice salesman suggests that you get the nice warranty? Do it be smart for once and buy it because no nothing is made like it was 20 freakin years ago lady! Oh and get over it because you where the one that refused the extended warranty now weren't you.

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PaulMS
Charlotte, US
Oct 28, 2009 2:26 pm EDT

HHGregg is just the middleman. They sell the same models that you see at Sears, Best Buy, Lowe's, Home Depot, or any of the local wannabes. GE is responsible for the warranty, not the retailers. Your insistence on making the vendor responsible for enforcing the manufacturers warranty is not only ludicrous, it is downright hilarious. People like you are the 20% that cause 80% of the problem. Please, however, do not take this as an insistance for you not to express your opinion, as I need all the laughs I can muster!

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sammen89
Chattanooga, US
Jul 28, 2009 11:33 pm EDT

H.H. Gregg's return policy is only 10 days, Best Buy is 30 days, Sears is 90 days... but its up to the Manufacturer to make a quality product, when you chose not to take advantage of the Extended Warranty or Service Contracts (Where Sears is best known for, Best Buy's program has gotten better) you are taking a major risk and outside of the return policy you deal with the manufacturer.

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Joe
,
Jul 10, 2008 10:33 am EDT

I repair appliances. As far as washers and dryers go, NEVER buy a GE/HotPoint/RCA model. Sure, I make money fixing them. But they are garbage.

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Kenneth Harris
,
Jun 11, 2008 10:36 am EDT

Dear HH Gregg/Whirlpool

I purchase a Whirlpool Washer and Dryer when the HH Gregg Store first open here in Huntsville and have had noting by trouble with both appliances, especially the Washer. The Dryer have went out twice and the Washer four times, it’s almost unbelievable. I visited the HH Gregg store and the representative explained that they were not responsible for repairs for the appliance and that I should contact Whirlpool directly. I must say that I am extremely dissatisfied with the outcome of the above situation. Unless, things change, I plan to never buy from you again; I made note of some of your other customers who filed complaints on the internet. I must say that it is deservedly warrant. I remember seeing the two gentle at the Huntsville Airport that brought out the appliances when they were traveling back to New Jersey. I hope the HH Gregg there is better than the one here.

The Washer has been repair for a cost of $65.00 the first time, then $60.00 plus parts of $49.52 (this is the second this part was replaced), $22.40 and 17.50 (I replaced this part myself after paying a family friend $20.00 for coming over to help with the repair). The Dryer was repair at a cost of $45.00 dollars, and it’s not drying properly even as I type. I would appreciate if the cost of parts and repairs be refunded to me at the above name and address. The total cost of the repairs is $241.92 plus 37.50. Thank you in advance for your valuable time and cooperation.

Sincerely,

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12:00 am EDT

HHGregg payment reversed

We purchased a tv from HH Gregg (90 days same as cash) on our HH Gregg credit card and changed our billing address at the store. This change was apparently not related to ge money bank who said it was our responsibility to change it through them. They sent an initial bill to the wrong address which we received and we paid $100.00. We never received another bill from them and when they contacted us regarding late payment we paid the entire balance using our Indiana National Bank checking account #. They do not take debit card numbers. I checked the bank records and it showed the payment was pending but when we were billed again GEMB said that the payment was reversed and we should contact the bank. The bank said they did not reverse the payment, rather it had to have come from GEMB end. We had between 3,200 and 5,400 in the bank so there was plenty of money. GEMB confirmed the account # for us and they had the correct account #. We have never been able to determine why the transaction was reversed but the money has not come out of our account. We verified with the bank that payment is not pending, nor do they have record of the transaction. The bank suggested we go to HH Gregg and speak with a manager.
We received a letter of apology from GEMB after the full payment was scheduled and they assured us that this would not reflect on our credit. This purchase and payment was a problem from the very beginning through no fault of ours. It's not that we don't have the funds to pay this off and we have attempted to pay this in full with no luck, again through no fault of our own. We would like to take care of this but feel that we do not owe the additional interest and penalty charges as this was (we thought) taken care of.

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