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Pacific Sales Customer Care Service

Best Buy

7601 Penn Ave S
United States - 55423

Customer Support Phone Numbers

+1 800 540 7227 1 0
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Pacific Sales Complaints & Reviews

Pacific Sales / Samsung washing machine model wa50f9a6d-rusting bleach compartment

Gary G Cox on Jan 22, 2017
We purchased a Samsung Washer and Dryer from the Pacific Sales department in the Best Buy store on north Blackstone avenue in March of 2014. For the last year I have been cleaning rust from around the Bleach Compartment to keep it from spreading, but now some of our white clothes are...

Pacific Sales Kitchen, Bath & Electronics / Selling products they don't have

lawpepperdine on Oct 10, 2016
I purchased a Jenn-Air cooktop from the Corona, CA location on September 17, 2016. I was initially told it would be delivered on September 22, 2016. That day came and went with no delivery. I called on September 23, 2016, and was told it was strange but now the system said delivery would...

Pacific Sales / Warrantech - Your warranty company

Hugh Tolliver on Sep 12, 2016
LG Refrigerator - I have been without a refrigerator since August 19 and have been sent two repair people. First one says cannot fix because it is a sealed system. It took many phone calls and holding on for at least hours to get another repair company. It took days before they sent...

Pacific Sales / Best Buy / Appliances not available as promised when purchased

Michelle Cooley Moses on Jul 20, 2016
After meeting with a very knowledgable sale men who sold me a LG refrigerator and matching dishwasher he checked and said the dishwasher was in stock and the fridge is on the way with a ETA of 3 days. This was 7/5/16. I received no call and after 2 weeks I called the store and they said...

Pacific Sales / Refrigerator

brigitta kaus on Jun 14, 2016
in feb 2016 we bought a fridge at the Oceanside store wich is defective.Had servicepeople out several times to replace gasket.Fridge is still not sealing and creating iceclumps.We have ben very patient until the rep from G E came out and told us there iis a problem just wipe it off.Really...

Pacific Sales / LG French door refrigerator, bottom 2 drawer freezer

Reviewer82131 on Jan 6, 2016
Purchased a LG French door with 2 drawer bottom freezer from Pacific Sales. We were misled to believe that this was a current floor model. This unit was purchased on September 01, 2013. After a short time the main panel in the door started to fail, called for a warranty . I was then told...

Pacific Sales Service / Service

Donna K.Sanchez on Mar 16, 2015
This company is horrible in customer service... My washer is unbalanced and my dryer was squeeking and now won't power on. First they want me to do reset to my washer and dryer???? Huh? I'm not a technician that is why I'm calling you. Unplug your dryer for 30 minutes and...

Pacific Sales, Chatsworth -- frig,, oven and range / Deceptive sales

Elev on Jan 28, 2015
Pacific Sales sold me one product that was supposedly new and two that were supposedly in the store for a "short time." Almost a year later when there was Ann issue and I called the manufacturer, I was told that the one product I had called on was serviced at the Pacific Sales store 4.5...

Pacific Sales / Rude salesperson, poor customer service

Mulan8 on Sep 10, 2013
Pacific Sales will not do installation as promised during sales. Installer wanted everything set up just the way he likes it and all he had to do is to plug in the appliance (and they charged ~$180.00 for this plug in service). When I called to make the complaint, the salesperson was rude...

Pacific Sales / Staff & Manager very rude.

kac2 on Aug 22, 2013
Lack of communication about products on order. We were given incorrect dates, we could have ordered the products on line oursevles. We waned to support local businesses, when we called up to inquire the person on the line wanted to argue. In person, even the store manager was rude & giving...

Pacific Sales / Appliance

MR. ? on Jan 7, 2013
This Store is CRAP! I purchased a maytag oven and it was Horrible! The oven took forever to preheat, the noise was unbelieveable, the heat was ruining my fridge. I do not recommend maytag from any store. And i do not recommend you buy anything from Pacific Sales EVER! The customer service...

Pacific Sales / POOR SERVICE

greenbirds on Jun 30, 2012
BUYER BEWARE !! What a hassle/FIASCO to buy a new refrigerator. This co. has a poor website, you can't buy on-line, there is no basic/info/photos. I had to use the sears/howards their websites. They didn't call me the delivery time. Also, I had request for booties, the store mgr...

Pacific Sales / is bbb fair - you decide

kl4 on Mar 5, 2012
Yelp said they do not want the following information posted on the Better Business Bureau. The Better Business Bureau of Minnesota (or any other chapter of the BBB) seemingly will not confirm or deny Best Buy/Pacific Sales' claims as to how they got their BBB grade changed from an "F"...

Pacific Sales / bbb fairness to all?

kl4 on Feb 24, 2012
The following message was pulled from Yelp. Please read and decide for yourself if this is of any concern to you. The Better Business Bureau of Minnesota seemingly will not confirm or deny Best Buy/Pacific Sales' claims as to how they got their BBB grade changed from an "F" to an "A+"...

Pacific Sales / non-delivery-lied to twice

hatebeingliedto on Jun 22, 2011
Cannot believe how this store lies through their unworthy teeth. This company cost me a good deal with another company that would have delivered my range in a timely manner by lying about delivery date. I had to finally cancel my order have 2 dates came and past with the same explanation...

Pacific Sales / GE dishwasher

Shelleyann on May 11, 2011
Bought a toto toilet and GE dishwasher on 3/31/11 and after I paid, was told neither one was in stock. On 4/28/11 the appliances were delivered. The GE dishwasher immediately started to leak. I still have this dishwasher as of 5/10/11 and 2 different techs have said the same...

Pacific Sales - San Juan Capistrano, CA / Rude / Disinterested Sale People / Managers

TSK111 on Mar 11, 2011
I have made several purchases with Pacific Sales in the last two year and they were good experiences but was totally blown away by the arrorgance I experienced in the San Juan Capistrano store this afternoon. Remodeling Master Bath - found faucets & fixtures online but, wanting to buy local...

Pacific Sales / price match guarantee

tired of being ripped on Feb 25, 2011
Beware of this company! The salespersons guarantee they will price match within a certain amount of time. I purchased a range from them. The installation was terrible, the delivery persons were fighting with each other. I found price less than what I had paid. When I brought this to the...

Pacific Sales / Bad and Rude After Sale Service.

PreferGoodService on Feb 9, 2011
I purchased a refridgerator, steam dry, stove, and microwave from Pacific Sales. Previously I bought a dishwasher, but picked it up myself. This time I had them delivered. They did not bring the parts to install the dryer, so I had to wait for a return date. The microwave they only...


We are remodeling our house and made a significant purchase >20k of sink/shower fixtures and two vanities. We were told at the time of order that it would be 4 weeks. Anticipating worst case scenario we scheduled the installation at 6 weeks out. Come installation, we discovered one sink...

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