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Pacific Sales Customer Care Service

Best Buy

7601 Penn Ave S
Richfield
Minnesota
United States - 55423

Customer Support Phone Numbers

Phone:
+1 800 540 7227 4 0
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Pacific Sales Complaints & Reviews

Pacific Sales / home delivery

Li
Lifei Cheng on Sep 9, 2017
=== urgent - need your strong supports! === Hi, This is lifei cheng and we did ordered the appliances more than $20, 000, but missing one cooktop on the delivery on 7/11/17. Details as belows: Order# 1117059770048 Original ordered 2 cooktops, but the drivers only delivered one on...

Pacific Sales / Be aware

De
Dena on Aug 30, 2017
They talk about their great service and acceptable prices too much. I wish everything they say was true. Maybe the prices are fine, but the service... Nothing can be worse. Don't think they will help you. You will regret if any problem occurs, if something goes wrong. So buyers beware. You...

Pacific Sales / unsatisfactory delivery service

Di
Dick Grabow on Jul 15, 2017
The delivery service for Pacific Sales and Best Buy appliances was poorly performed for our newly purchased LG refrigerator. We had requested at Pacific Sales that the door hinges be reversed, but the refrigerators were delivered without the reversal. The two deliverymen appeared to be...

Pacific Sales / samsung refrigerator rf24fsedbsr/serial#w65043bda00171e

Th
Thomas Besley on Mar 15, 2017
Purchased 10/31/2013 Pacific Sales Huntington Beach with Warrantech 5 yr. warranty til 11/07 2018. Service call 10/16/14 water leak Service call 4/20/16 frost clogged icemaker Service call 7/18/16 Motor/ fan noise 7/22/16 replace sensor 1/30/'7 motor noise again-Warrantech called --no show by...

Pacific Sales / Samsung washing machine model wa50f9a6d-rusting bleach compartment

Ga
Gary G Cox on Jan 22, 2017
We purchased a Samsung Washer and Dryer from the Pacific Sales department in the Best Buy store on north Blackstone avenue in March of 2014. For the last year I have been cleaning rust from around the Bleach Compartment to keep it from spreading, but now some of our white clothes are...

Pacific Sales Kitchen, Bath & Electronics / Selling products they don't have

La
lawpepperdine on Oct 10, 2016
I purchased a Jenn-Air cooktop from the Corona, CA location on September 17, 2016. I was initially told it would be delivered on September 22, 2016. That day came and went with no delivery. I called on September 23, 2016, and was told it was strange but now the system said delivery would...

Pacific Sales / Warrantech - Your warranty company

Hu
Hugh Tolliver on Sep 12, 2016
LG Refrigerator - I have been without a refrigerator since August 19 and have been sent two repair people. First one says cannot fix because it is a sealed system. It took many phone calls and holding on for at least hours to get another repair company. It took days before they sent...

Pacific Sales / Best Buy / Appliances not available as promised when purchased

Mi
Michelle Cooley Moses on Jul 20, 2016
After meeting with a very knowledgable sale men who sold me a LG refrigerator and matching dishwasher he checked and said the dishwasher was in stock and the fridge is on the way with a ETA of 3 days. This was 7/5/16. I received no call and after 2 weeks I called the store and they said...

Pacific Sales / Refrigerator

Br
brigitta kaus on Jun 14, 2016
in feb 2016 we bought a fridge at the Oceanside store wich is defective.Had servicepeople out several times to replace gasket.Fridge is still not sealing and creating iceclumps.We have ben very patient until the rep from G E came out and told us there iis a problem just wipe it off.Really...

Pacific Sales / LG French door refrigerator, bottom 2 drawer freezer

Re
Reviewer82131 on Jan 6, 2016
Purchased a LG French door with 2 drawer bottom freezer from Pacific Sales. We were misled to believe that this was a current floor model. This unit was purchased on September 01, 2013. After a short time the main panel in the door started to fail, called for a warranty . I was then told...

Pacific Sales Service / Service

Do
Donna K.Sanchez on Mar 16, 2015
This company is horrible in customer service... My washer is unbalanced and my dryer was squeeking and now won't power on. First they want me to do reset to my washer and dryer???? Huh? I'm not a technician that is why I'm calling you. Unplug your dryer for 30 minutes and...

Pacific Sales, Chatsworth -- frig,, oven and range / Deceptive sales

El
Elev on Jan 28, 2015
Pacific Sales sold me one product that was supposedly new and two that were supposedly in the store for a "short time." Almost a year later when there was Ann issue and I called the manufacturer, I was told that the one product I had called on was serviced at the Pacific Sales store 4.5...

Pacific Sales / Rude salesperson, poor customer service

Mu
Mulan8 on Sep 10, 2013
Pacific Sales will not do installation as promised during sales. Installer wanted everything set up just the way he likes it and all he had to do is to plug in the appliance (and they charged ~$180.00 for this plug in service). When I called to make the complaint, the salesperson was rude...

Pacific Sales / Staff & Manager very rude.

Ka
kac2 on Aug 22, 2013
Lack of communication about products on order. We were given incorrect dates, we could have ordered the products on line oursevles. We waned to support local businesses, when we called up to inquire the person on the line wanted to argue. In person, even the store manager was rude & giving...

Pacific Sales / Appliance

Mr
MR. ? on Jan 7, 2013
This Store is CRAP! I purchased a maytag oven and it was Horrible! The oven took forever to preheat, the noise was unbelieveable, the heat was ruining my fridge. I do not recommend maytag from any store. And i do not recommend you buy anything from Pacific Sales EVER! The customer service...

Pacific Sales / POOR SERVICE

Gr
greenbirds on Jun 30, 2012
BUYER BEWARE !! What a hassle/FIASCO to buy a new refrigerator. This co. has a poor website, you can't buy on-line, there is no basic/info/photos. I had to use the sears/howards their websites. They didn't call me the delivery time. Also, I had request for booties, the store mgr...

Pacific Sales / is bbb fair - you decide

Kl
kl4 on Mar 5, 2012
Yelp said they do not want the following information posted on the Better Business Bureau. The Better Business Bureau of Minnesota (or any other chapter of the BBB) seemingly will not confirm or deny Best Buy/Pacific Sales' claims as to how they got their BBB grade changed from an "F"...

Pacific Sales / bbb fairness to all?

Kl
kl4 on Feb 24, 2012
The following message was pulled from Yelp. Please read and decide for yourself if this is of any concern to you. The Better Business Bureau of Minnesota seemingly will not confirm or deny Best Buy/Pacific Sales' claims as to how they got their BBB grade changed from an "F" to an "A+"...

Pacific Sales / non-delivery-lied to twice

Ha
hatebeingliedto on Jun 22, 2011
Cannot believe how this store lies through their unworthy teeth. This company cost me a good deal with another company that would have delivered my range in a timely manner by lying about delivery date. I had to finally cancel my order have 2 dates came and past with the same explanation...

Pacific Sales / GE dishwasher

Sh
Shelleyann on May 11, 2011
Bought a toto toilet and GE dishwasher on 3/31/11 and after I paid, was told neither one was in stock. On 4/28/11 the appliances were delivered. The GE dishwasher immediately started to leak. I still have this dishwasher as of 5/10/11 and 2 different techs have said the same...

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