DO NOT BUY FROM HH GREGG! ESPECIALLY NOT THIS STORE located at 3222 EAST COLONIAL DR. in ORLANDO, FLORIDA...
Friday, April 24, 2009, approximately 12:30 p.m. EST -- purchased refrigerator from HH Gregg and scheduled...
HH Gregg advertised a Toshiba LCD HDTV in the Sunday flyer. Went to the store as soon as they opened that morning to find out that the only one left is a floor display and it isn't for sale. They then steer me to some other models, all at least $300 more than the one advertised. They employed several high pressure sales techniques and acted rather aggressive. Thankfully there is a Frys and Best Buy nearby, so I managed to extract myself from the store, avoiding another salesperson at the door who tried to convince me not to leave without purchasing the TV (not many left, they said, we have the lowest prices, they said).
Imagine my surprise when I found several of the same models at Best Buy and Frys for at least $100 less than HH Gregg. The model I ended up purchasing was only $677 at Frys (HH Gregg had theirs for $899...only one left and you won't find a lower price, they said).
Out of curiosity, I went back a week later to look at DVD recorders after checking prices at several competitors to find the pricing at HH Gregg to be higher and the sales techniques sleazy.
I recommend you avoid HH Gregg, can't think of any reason to shop there as better prices and more pleasant service can be found elsewhere.
I was in a near by Hhgregg store recently looking to buy a few appliances, while checking out with a cashier a manager came over to her in began yelling at the young lady on the floor in front of customers. Not only was that embarassing to they young lady but why should this happen in front of customers im sure there are offices where this situation could have been handled. The customer service was great and the salesman that helped me was very helpful. I will shop there in the near future but someone needs to handle the management.
HH Gregg are scam artists they will show you the item you want and tell you it is the latest. Which is true cause it is the display but at time of purchase they will do a bait and switch and sell an older model at the same price as the latest and greatest. If you try and return anything they do not give money back if it cost more than 100 dollars. They will mail you a check from corporate in 7-10 days. This is also not true cause I am still waiting and it has been 21 business days and counting. So buyer beware HH Gregg is run like a sleazy car lot full of crooked car salesmen.
HH Gregg is a public company but still allow HR violations including ones spelled out in their handbook to occur. For example they are turning a blind eye to a situtation occuring in their Murfreesboro, TN location.
An Assistant Manager (female) and male sales associate are allowed to have a relationship and even reside in the same house. They work in the same store side by side. Now let's talk about a CONFLICT OF INTEREST. Gregg is very inconsistent when it comes to these issues.
I have many credit card accounts with far lower interest rates. Please check my history with this acoount and you will see that I have met my payments ahead of scheduled time and always more than was required. Please review my credit history and see if a my satisfactory interest rate can be appiled oor I will be forced to payoff this account by using a lower interest rated account and close it.
I purchased a stove and refrigerator from HH Gregg on Sunday 11/30/2008 by personal check. The only reason I purchased these appliances that day from HH Gregg was because of a promised delivery of the next day and a good price. I even had to run home, 45 minutes away, to get a check because their credit machine would not allow for a $3000 debit card purchase(???) AND the salesman Quinton told me they only had two available. On Monday 12/02/2008 I was called to say they had my delivery, great, but wait, only the stove was to be delivered, what happened to the frig? Sorry, NO Frig on the truck. When I called the store they informed me that was a special order and it should be listed that way on my sales receipt(it wasn't) and the salesman should have known this was the case, according to HH Gregg, this order will take at least 7/10 days. I was upset but decided to wait because now it would take me at least two weeks to get my money back anyway. Sounds like that was their intentions, once I purchased their appliances with a promise of next day delivery your at their mercy to get them delivered! I was called back and told they would deliver my appliances 12/06/3008, great it was earlier than expected, WONDERFUL news! They did arrive, at the end of the day(waited all day) they installed the stove and the Frig but as they went to leave I noticed it had a dent in the front door, I told them it wasn't acceptable. They asked what I would take to keep that one. I told them I didn't want a dented NEW refrigerator($2100) so they took it back. I had to wait until Monday to have a new one ordered. The following Saturday 12/13/08 they attempted to deliver the second Refrigerator. This time the back plug was missing! So now we are still without a new refrigerator. Not to mentions my old one was sold twice and I had to empty it twice and put all the stuff back in each time. Then having to call the person and tell them I had to wait to sell it AGAIN(they gave up buying my old frig, can't say I blame them!) I called the store and was told by Jerome (the manager) it wasn't their fault what was delivered inside the box, they have no control of that. What kind of appliances does this company sell??? Scratch and dent and rejects???? I went to the store to cancel me order. I was told by the Manager Jonathan they don't show any other available in the warehouse but he would give me a definite answer within 24/48 hours on a good one and would do whatever it would take to keep our business. Well guess what it has now been three days and no one has called me about when I will get a refrigerator. Of course Jonathan was not in! I called 12/17 to cancel my order and conveniently the manger is out to lunch(at 3:50 PM?) and he is the only one that can cancel my order. I called customer service and their response was the same! I have never been so aggravated with a company in my life! I finally got a call from HH Gregg, they can get me a Refrig after Christmas, thanks but NO THANKS! Do not do business with this company, save yourself a lot of aggravation! They will tell you anything to get your money and you have to jump through hoops to get it back! It is now 12/29 and I still don't have my refund. I went to Lowes and got a refrigerator in three days delivered to my home without and problems what-so-ever, they were wonderful!
HH Gregg Lied to me and does not stand behind their customers! BUYERS BEWARE! Extremely poor customer service!
My wife and I purchased a JVC 32" Flat screen (model # LT32P679) TV from HH Gregg on [protected]. We had some concerns about the durability of the TV since we have a 3 year old. The sales person Jason Hake was very kind and promised us that the TV was covered 100% under warranty for one year. I then specifically asked about the screen and if it would scratch and he said that he has never seen one scratch but the manufacturer’s warranty covered the TV 100% so we should not worry. We were satisfied with that answer and purchased the TV.
On December 3rd we discovered a scratch on the screen of our new TV. So I called the store to find out how to get it repaired. To our extreme disappointment we were told that the screen is not covered under any warranty and that we were out of luck.
I then asked to talk to the manager of the store and the manager said that his sales person knows better than to tell costumers that screens are not covered and that he doesn't believe me.
Well, I don't like being called a liar and I asked for the District managers’ name (His name is Larry Keller). I called his office and was told that he doesn't deal with costumer complaints and that I will have to take my issues up with the store manager.
I have been in business a long time and have never been treated so badly. And for a district manager to not take my call is extremely unprofessional.
I would like for HH Gregg to replace or repair my TV AS PROMISED!
I carefully planned a big 25th anniversary surprise for my husband, spending 3 hours in Hhgregg on Black Friday selecting, ordering and setting up delivery on a big screen TV (67' Samsung DLP). I was told it was in stock and ready to be delivered whenever I wanted. I also applied and was approved for their 24 months-same-as-cash financing. I arranged for it to be delivered on the 18th of December while my husband and I were on our anniversary trip. I gave them my son's cell phone to call for delivery time. I called two more times before we left on the trip to confirm the delivery and was told each time the TV would be delivered on that day. My son called me the night of the 18th and told me no one had called to deliver the TV. I asked him to call the next day to deliver it before we arrived home on the 20th. He couldn't find anyone who knew anything about the delivery. We walked in the door with me anticipating the surprise, and there sat our old TV. I called on the 21st and talked to three different people before I could even find anyone who could check on anything for me. That person said they didn't understand why it was arranged to deliver that TV because it wasn't in stock and they didn't know if they would ever have it in stock again! He blamed it on the salesman and said he didn't work there anymore, but it was the manager who arranged the delivery and even said it would be delivered free because it took so long to set it up! They wanted to know if I would wait while it was backordered and I said no, cancel the order. I was so upset and crying. It was three days before Christmas and I had nothing for my husband because that was supposed to cover both anniversary and Christmas. To add insult to injury, I was going through the mail that came while we were on the trip and, low and behold, the first payment is due on the TV I didn't get!
Purchased top of the line LG frontloader from HHGregg (along with 15k of other appliances) and purchased the 5 yr extended warranty on ALL of the appliances. The LG washer broke, called GE service Protection plan, sent a contractor out, which said I needed a new motor and that is covered under LG's warranty and the part must come from LG. A week later, no-one calls me, i find out adter calling GE back and they had to call the contractor back, that LG does not have the part (How this is possible i do not know). I was given the run around and had to call another numner for GE, found out they then have 48 hours to locate the part and if they can not, they replace. 4 days later, I had to call back, no-one from GE called and I find they can not locate the part and next step is to replace with a GE washer they feel is comparible, which is not. Considerably less in dollar value and not all the functions. I inquired what if the replacement breaks and they said I would have to purchase a new warranty (after a year) and that all parties involved have fulfilled their obligations. Deceiptful business practices, no customer service, basically the customer is ripped off and taken advantage of, replacement is not the same model you buy. I wrote LG 3 times over a week and a half, they have not responded, I have since then written the CEO's of HHGRegg, LG and GE Serice Warranty, awaiting some kind of response. My next step is to seek legal action out of principal of the matter and consumer rights, apparently we have none.
After Christmas, I purchased a TV and Blu Ray player from HH Gregg. Paid >$2500. After 13 days, the Blu Ray player died. When I called the store I was able to speak to the GM Dan Miller (He said he was the GM and top guy). I inquired into getting a replacement. He stated no problem, but it would be at least 3 weeks before he got more stock of the particular model player.
He was not confident in the 3+ weeks. I inquired into a similar model, but they had none in that price range. I asked for a refund of the price I paid to purchase a replacement elsewhere and he said no way. He kept quoting the 10 day refund policy and I was at day 13!
I can understand this if he can replace my unit or at least get me something comparable, but since he cannot, I should get a refund. It makes no sense to hold me hostage for 3+ weeks (again, maybe 3 weeks, maybe more...he was not confident in when he can expect more in stock). Dan Miller was extremely unprofessional, rude, arrogant, and just plain argumentative. I felt like I was talking to a 4th grader!
I could not believe they would have such a terrible refund policy, especially because they were selling their great customer service - "don't buy the equipment at Amazon for less money because if you ever have a problem, we will stand behind you and take care of you, not like any other store". That's right, any other store has 30-90 day refund policies, without restocking fees!!
I had a 13 day old unit (only watched 1 movie on it before it died), spent over $2500 with these incompetent people, and was treated horribly.
Additionally, it is fraudulent for HH Gregg to make statements surrounding their $120+ HDMI cables being REQUIRED in order to use my new TV. Now, I know better, but I feel for the many people who buy that BS and get conned into spending $120 when a $6 cable is 100% as good.
My mother, 70 years of age is opening her refrigerator door Whirlpool purchased less than a year ago at HH Gregg. The door fell OFF. Luckily, my mom wasn't injured. Calls HH Gregg, they basically cared less, got the run around and I ended up f ixing it myself. They wanted to wait until two days later to send someone out. So the food would have all been spoiled. These people suck, I have dealt with them in the past at a different location and I bought the extended worthless warranty. They still don't do a thing. I hope the store in Hickory closes and they all have to get jobs were someone treats them like they deserve.
We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one...
HH Gregg sells you extended warranties and will do nothing to help you get your TV fixed or replaced. For about 2 months now I have had no TV. The repair man said Hitachi does not make the board for my 57 TV any longer, the so called warranty I paid $400 for said a board needs repaired. The repairman says they cant fix the board because its intermittent problems. Called HH Gregg about 6 times or more and they said they couldnt help me. They sold the extended warranty to another company and they are out of the picture. When I bought the TV with extended warranty I was told new parts for repair or I would get a new TV. I have now been told that if they would replace the TV I would not get the same brand and it would not cost the $2400 I paid, they have to depreciate the TV because its not new any longer, and I may end up with around a $1000 TV but they might send out another repairman to recheck it out and they cant give me any idea how long this all will take, and there is no time limit! HHGregg sure wants you to buy the extended warranty but will do nothing to help you after that...
I purchased a 50" Samsung plasma television on 8/22/08 which was delivered 8/24/08. the television worked great until 9/6/08 when all of a sudden it made 2 popping noises and went out. The repair man they contract with said it may have had a hairline crack and when it heated up it broke the back panel and it can't be fixed. he wrote that it happened the same day on his report so when Samsung contacted them they told Samsung it was either damaged at delivery or when I put it on the table. which if I damaged it would I be able to watch it for 13 days? He told me to contact HH Gregg and tell them what he said and they will replace the tv.
HH Gregg has done absolutely nothing to help me. they keep saying they need approval from corporate, they need approval from Samsung. They never give me an answer or return the call when they say they will. Samsung now says that since the report from the repair man says it was damaged either in delivery or installation it is not covered by the manufactures warranty and it is up to HH Gregg to take care of me.
I told HH Gregg this and I get more of the same, I need approval and will call you back. they never do. I spent close to 2, 000.00 dollars on this television and a 5 year warranty they sold me which isn't worth the paper it is written on and can't get any help getting this resolved.
I found out today the 5 year warranty does not even begin until the manufactures warranty ends - was I swindled or what. The salesman told me when I purchased that the extended warranty will cover anything that the manufactures warranty wont cover so you never have to worry.
I called the extended warranty people and guess what, it's not covered under this warranty either. I will never purchase another thing from HH Gregg and will tell everyone I can to stay away from that chain. I now have to pay for a television I can't even watch while they get approval from who knows who?
Everyone involved in this transaction, Samsung, HH Gregg and the warranty company all point to the other for a resolution and in the meantime I have no television.
I am a former employee of hhgregg. To anyone look to shop there go somewhere else!!! They will force customer...
HHGregg has terrible business practices in employee relations. Although they claim to be family operated, and...
I WAS A POTENTIAL CUSTOMER OF HH GREGG. THEY ARE LESS THAN 1 MILE FROM MY HOME AND MY BUSINESS AS WELL. A...
We tried to purchase a flat screen TV from them Sunday. The experience was so bad the manager of the day offered us free delivery. We had been promised this last remaining TV was not "open box."
Today (2 days later) it arrived. There was no stand so clearly the "not open box" was a lie. We were told by the delivery men that we would be contacted within an hour from a store rep to advise us how they would proceed. 4 hours later - no contact.
The best was when we went in tonight to request a refund, we were told they couldn't process it until tomorrow when the delivery truck returned its merchandise. HUH? You have completely messed with me for 3 days, I don't have a tv AND I don't have a refund yet? Never would I ever go back there. BEWARE.