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Harbor Breeze Fans... Lowes / fans

Purchased a home and could not get the remote to work. Purchased a matching fan for another room hoping remote would work for both. Called the service department and they said the original fan was too old (2012) for replacement parts and the sensor in the fan was probably broken. After telling me how to reset the remote I tried several times. His answer was to purchase a new fan. I told him about a blog I saw about replacing the battery even though the blue "Harbor Breeze" lights are working on the remote. He said if the lights were working the remote was not the issue and that the fan would need to be replaced. I did purchase new batteries. Reset the remote as told and the fan worked immediately! Next time, try purchasing new batteries first thing. Company is obviously not very informed.

Dg
Mar 07, 2017

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