Frigidaire
reviews and complaints

Unfortunatly I bought a refrigerator from Electrolux ER 37 on 23-09-06 from Kohli Digital Home [protected]) & this monday 28-09-09 i lodged a complaint at Kohli Digital Home & he told me it will be repaired on 1-10-09 & somebody from the company has visited my home but just for the sake of visit.Next day i again called up but they told me to speak with servce center with Mr. Raj Kumar @ [protected] & he send one boy at my home in the evening & he tool almost 3 hrs & charged 700 from me & have given me receipt of Standard Services After that we are just following that boy & Mr. Raj Kumar who is claiming that he is service head of Electrolux but have not get my refrigerator repaired till now.
Today again i called up Mr Kohli & i got a very good reply YOU PAID ME & I HAVE GIVEN YOU REFRIGERATOR NOW YOU SPEAK TO SERVICE CENTER I AM NOTHING TO DO WITH IT.
It is really mindblowing & fantastic service from Electrolux & i hope electrolux have told their dealers to give this type of reply to their customers.
Now i have only one option left with me either change the refrigerator or get it repaired from outside but the whole story have given me a lesson think 10000times before buying anything from Electrolux.

I bought a Frigidaire side-by-side refrigerator from Lowes cost about $1000.

It came with a 1 year warranty, within 2 weeks the flapper that that covers where the ice comes out fell out of the door.

I contacted Lowes and got the name of the local service co. that does Frigidaire repairs.

The company Bryants app. repair sent a man out 4 times in a 8 month time frame, each time I called it was always a 2 to 3 week wait! This was all for the same problem.

When the warranty ran out i was scheduled for the 5th service call for the original problem, remember this had been broken after only 2 weeks of ownership.. I was told no problem they would do the last service call under the warranty..

BRYANTS WERE A NO SHOW !

I contacted Bryants, they told me i wasn't home when the repair man called my house.

I had taken a day off work and was there waiting on them.

I contacted Frigidaire and was told not to worry they could and would fix my unit.

After months of calls and emails I have given up trying to get the hole in the freezer door fixed.

I now have a $1000 paper weight

side note: During this time Frigidaire was trying to sell me an extended service plan that came with a fix it or get a new 1 clause... only $400

BEWARE IF YOU GO WITH FRIGIDAIRE IT DOES NOT COME WITH THE STATED WARRANTY.

My Microwave oven caught fire while using the baked potato auto sensor setting on the microwave. The food/compartment area started on fire and flooded my home with smoke. My first round with Electrolux Corporation Customer Service, the CSR chastised me for using paper towel in the microwave (see user manual page 6 on paper toweling and the endorsed use thereof). The next phone call was to Frigidaire, which said the accident was due to my not purchasing an extended warranty agreement. I made some progress with second supervisor. The company offered to have an authorized dealer come out to service/replace parts (due to the sensor failure which caused the fire) at Frigidaire's expense. An authorized tech did come to my home and declared all parts fixable except the interior box. Since one of the parts requiring replacement (the compartment, scorched, discolored) is not available for replacement; Frigidaire is offering me a 60% rebate (customer penalty 40%) on a new unit. The company has fully conceded to paying for replacement parts and the labor to fix the microwave, Unless!- the parts are unavailable. The unit is trashed on the inside, but because the part is 'unavailable' and the unit is out of warranty, I am stuck with a torched microwave oven. The microwave reeks, the sensor panels are scorched and the Electrolux Corporation identification plate inside the oven is scorched beyond recognition. I am lucky my house didn't burn down. This product is not safe. Frigidaire is more interested in blaming and punishing the customer for parts unavailability than fixing a problem. Frigidaire has reneged on an agreement to provide parts and labor to fix my microwave oven.

In dealing with Frigidaire's Customer Service Department; it sounds like there is a huge party going on in the background. The CSRs stick to a script and insist that if a part is unavailable, too bad for the customer. The CSR's are very limited in their abilities to manage serious consumer concerns, however, in fairness to them, limited by Frigidaire to proactively see a problem through to resolution. The worst part of their representative's behavior was saying (though they admit liability) I should go after the dealer for total replacement, not them. I am standing by to hear from Electrolux Corporation as well as from the Liability Department of Frigidaire. Frigidaire and Electrolux both are the subject of a Consumer Protection Agency report filed last week. BBB contacted 9/21.

Although I have a warranty for my Frigidaire Gallery Commercial Heavy Duty Dryer Model GLGR642AS5 which is good until expiration date 2/14/11, I have had no customer support in getting replacement knobs for said dryer. After a lengthy phone call to Customer Service, I was sent the WRONG knobs. After a lengthy letter I wrote to Electrolux Consumer Services in Fletcher, NC, on December 17, 2008, I received no response whatsoever. I continue to use a WRENCH to turn on the dryer. Very poor customer service.

Dryer Serial No. is: XD53713783

My Frigidaire Ceramic Stovetop fell apart the other day. Heard this huge bang under my stove. I have drawers there, so when I went to open my drawer it wouldn't open. I thought maybe a pan had gotten wedged. So, called for my husband. We found that the bottom of my stovetop had fallen into my drawer. I was in the middle of cooking, when I went to turn off the burners the knobs started coming off in my hand. My husband had to run to the basement and turn off the fuse to my stovetop. Very dangerous. When we looked closer at the stove we noticed that the bottom of the stovetop is just basically glued on. How is that safe? I ran to get my papers from where we purchased the stove. The warranty had ran out in May 2009, 4 months ago. I just bought the stove in 2004. So, basically it only lasted 5 years. Ths stovetop I had before this one lasted 20 sum years and was still working when we replaced it, because we were remodeling our kitchen. Went to Lowe's and they acted like there was nothing they could do since the warranty was up. But, we want Frigidaire to know how crappy there products are, along with consumers that are maybe thinking about purchasing a Frigidaire Product.

I have booked an complaint on 15/08/09 to tall free no. On [protected] for repair of refrigerator & supply of gurad for big bottles & water dispensor for my refrigerator df44 (415lit). I amvery sorry to inform that complaint was handled very casually no one turns up even after seven days & two reminders. The man came after seven days having very rude behaviour decla red without going through the fridge pcb faulty would cost 4500/ for repair & would take 25 days next day I call local fridge tecn he attended immidiately.
I also requested for gauard for big bottles & water dispensor but till date no reply..
Could I hope for postive reply.
Regds
A. K. Singh
3/49 vishnupuri
Kanpur (U. P.)
India
[protected]
Mobile
[protected]

I looked to see who else is having the trouble I have been having with this dishwasher, and I do see one person wrote in and I thought it was me that was writing it. This dishwasher leaves soap all over the bottom inside the dishes still have food on them it does not drain well and now today only 2 years to the date I had a repair man in here to tell me that something broke and he fixed it. What we pay for things is bad enough but to have to fix something after 2 years with hardly any use is a joke. I think the company knows the product is trash and the right thing to do is to listen to the consumer because they can knock a company right out. They will not go broke by fixing things for people they will only look better and have more people wanting the product they are selling but as for me I hardly used the dishwasher I am alone and hardly eat in? Then why did it break because it is cheaply made and a piece of garbage. I will throw this machine out if it breaks down again. If something is wrong write and let everyone know. We work hard for our money stop robbing people with your cheaply made products. Even if we did not pay a lot more for them they should hold up!

I purchased a Electrolux washer and dryer March 12, 2009. The sales associate from Valley Appliance in Alabama filled out the rebate paper work and faxed this to Electrolux Rebate Center, [protected].

Three months later, June 10, 2009 I receive a post card from Electrolux Rebate Center saying the rebate is invalid, the model numbers are invalid. I phone the sales associate from Valley Appliance he contacts Electrolux Rebate Center via fax, June 11, 2009 and via phone. Peter, ID# 2554, at Electrolux handled the call.

Turns out Electrolux entered the information incorrectly; they didn't enter in the correct model number to match my serial number. Seems odd as this is a check box on THEIR form. Electrolux jerked me around for 3 months before they notify me of this. I also follow up with a call myself to Electorolux. Finally, June 11, 2009 ‘supervisor' Leo, ID, ES0236, says my rebate
is valid and that I should have my rebate July 29, 2009, 4.5 months after submission.

It is now August 4, 2009 I still do not have my rebate. Contacted Electrolux Rebate Center ‘supervisor' Leo, ES0236 says my rebate is valid and should be mailed by Sept. 9, 2009. I ask why I must wait 6 months to get my rebate. Leo plays dumb, tells me they have no record of receiving rebate paper work in March 2009 nor does he recall speaking with me June 11, 2009 and giving me a commitment July 29, 2009. Leo plays stupid very well. Unfortunately for Leo I documented each and every fax and phone call with names and ID numbers. Even when confronted with FACTS he still denied and lied.

Can you believe these people? The do this because they want you to give up or forget. That's money in their pocket they owe you but don't have to pay out. These rebate houses make more money by not paying you. According to the internet some of these rebate houses advertise that they'll save a company 20% or more in rebate costs by NOT PAYING OUT of which they get a percentage.

I urge everyone who has problems with Electrolux and Electrolux Rebate Center to file as many complaints as you can. Contact Better Business Bureau, tell your friends, and write about it on the web.

Also, please see the following; /URL removed/

John
New Holstein, Wisconsin
U.S.A.

We purchased an oven, made by Frigidaire, that has a rusting problem on the steel door but even worse is that the door handle has unattatched from the oven several times!

In my opinion the screws that secure the handle to the oven are too short to keep it attached. This becomes dangerous because when the handle comes off, the layers of the door separate and sharp glass corners are exposed along with very hot surfaces.

You also usually lose your dinner because you have to wait a few hours for the oven to completely cool before trying to re-attatch the handle. It is also extremely hard to try and fix and, in the end, the repair does not last very long.

I have been very disapointed with my Frigidaire appliances and will choose a different brand next time.

My Frigidaire Gallery Series stainless steel refrigerator door is rusting. I have not found anything that takes the rust off. I was told by Frigidaire that because the year warranty had expired there was nothing they could do except refer me to a repair man. I Googled this and I am, by no means, the only person having this problem. I worked as a nanny in a home for several years that had a GE brand stainless steele fridge and the was NEVER even a spot of rust so I don't believe that this is normal or should be expected.

I would also like to add that we purchased an oven at the same time, made by Frigidaire, that also has a rusting problem on the steel door but even worse is that the door handle has come unattatched from the oven several times! In my opinion the screws that secure the handle to the oven are too short to keep it attached. This becomes dangerous because the layers of the door separate and sharp, glass corners are exposed along with very hot surfaces. You also usually lose your dinner because you have to wait a few hours for the oven to completely cool before trying to re-attatch the handle. It is also extremely hard to try and fix and, in the end, the repair does not last very long.

I have been very disapointed with my Frigidaire appliances and will choose a different brand next time.

Bought A/C and it was not working plus the remote that was supposed to come with it was not in the box. The customer service was unhelpful not the least apologetic.

Hi,

Myself Narendra Kumar Bansal, R/o A-1/279, Lawrence-road, Keshav- Puram, New-Delhi 110035 (INDIA), having some problem regarding the quality of Electrolux Products :
I have purchased one Air Conditioner on 05/05/2009, model no. EA18WCRFAI having Serial No : B82100715 & PNC No : [protected].

for last 14 days my A/C is not at all cooling, as its compressor is not working. I have lodge a complaint over here locally @011-[protected] vide complaint no. DEL2806090360 dtd: 28/06/2009. but they have informed me that we have to pay the service visit charges & bear additional charges as well. In this regard I would like to know then what is the use of warranty on Compressor ?

As this type of service (after sales) quality is providing by the Electrolux, who is going to purchase the Electrolux Items ? I am having two more A/C in my home (GENERAL & GODREG) from last 10 years, till date I have not faced any problem in that. But in the case of Electrolux, the compressor is down in just 02 Months (very poor quality).

Really its a pathetic product quality, I have ever seen in the corporate industry.

Regards,

Narendra Bansal
[protected], [protected], [protected], 011-[protected]

I purchased a top of the range induction hob with a new kitchen from a company called Esquadria Kitchens. The hob was distorted and when fitted had a gap between it and the worktop. Nobody had any idea about wether or not this is normal and it was left to me to find out. I tried the AEG website and found it impossible to send any type of communication to them. It is designed to deter rather than help.
Eventually I managed to speak on the phone with somebody in UK and was informed that the goods were definitely faulty as no gap should exist. Armed with this information I contacted the kitchen supplier who requested a service visit from AEG Electrolux. After some weeks the hob was inspected and it was agreed would be replaced. After a lot of chasing two fitters arrived with the replacement, not at 2pm as promised but at 7pm !. One of the fitters then proceeded to stick adhesive foam tape to what I could clearly see was the wrong part of the underside edge of the hob. I told him this was wrong but he insisted and we were left with A GAP BETWEEN THE HOB AND THE WORKTOP!. I now insisted on a visit from the boss of the kitchen company and AEG management. They arrived and without apology the AEG person promised to remedy the situation within one week. Needless to say we are now still waiting after two weeks. This awful company has no regard for any of its customers at any level and I can understand why they place a firewall between themselves and all those that are unfortunate enopugh to have to contact them. Take my tip, DO NOT EVEN CONSIDER BUYING ANYTHING FROM AEG ELECTROLUX, EVER.

I puchased a Frigidaire Affinity Pair (Washer and Dryer) in February 2009. When I purchased the washer and dryer there were two rebates offered. One for $50.00 and one for Tide HE and Bounce Free for one year. I submitted all the required information. The company, CMS, received and processed the information on March 31, 2009. I have received the $50.00 rebate. I have not received the Tide HE and Bounce for one year coupons. When you check the website everything has been processed and is just waiting to be mailed. I have called the number on the rebate form [protected]) to check on the status of the rebate which has now been 13 weeks, the rebate says allow up to 8 weeks for delivery. They can not give me any answers as to when the coupons will be mailed. All they tell me is that there was a greater demand then was anticipated and they are trying as hard as they can to get them out. I have tried to call Electrolux Group whose name is also on the rebate form, they are no help at all, they have no idea what rebate I am talking about. I have tried to call Frigidaire and they have no idea what i am talking about. If ayone can help I would apprecaie it.

I have purchased electrolux split a. c. flat face before 14 months from a - one electronics, maninagar, ahmedabad, gujarat. normally the company provides three free service in the first year of purchase. however, the company has provided only two free service in a year and that too after reminder. thereafter, last month i. e. the month after the guarantee period is over, the tube of a. c. is lickage and the gas is also lickage. therefore, we repaired the a. c. with the cost of rs. 2500 / -. again, the a. c. is not properly functioning and on inquiry, the copper tube of a. c. is damaged. the authorized service expert told that the piece is not so good. so, since last month, we have faced many difficulties. with pain and shock, I am not satisfied with ur service so also with ur products. so, if possible, pls send expert in my home for checking of a. c. and if found a. c. being not properly working, pls do the needful, because a. c. is just 14 months old. my mobile no. [protected] and email id. [protected]@rediffmail.com

80 year old, 112 lb. Woman buys electrolux stove. Stove not yet connected to gas line - just sitting in the kitchen against the wall, still in the plastic packaging. Woman trips and falls against the stove. Hits the warming oven glass with elbow. Glass not only shatters, but also leaves a jagged edge of cut glass across the entire length of the oven, slashing woman's arm so that 17 sutures are required to close wound, and now woman is out of commission for 6 weeks. Woman's husband goes to sears the next day where appliance was bought - neither the sales people nor the manager could care less. Sales person first tried to tell woman's husband that they were all out of that stove, and maybe he would be interested in buying another one (!) manager finally conceded that the couple should have the defective stove removed and replaced with another stove at no additional cost. Sears exhibited no interest in acknowledging defective glass on warming oven, nor any interest in making a report to the manufacturer for rectification - absolutely unconscionable response by sears. Pictures of defective oven, shattered glass, and seventeen stitches on woman's arm sent via internet to corporate headquarters. No response to date.

I purchased two high end appliances from this store; 1 - a Miele dishwasher and 2 - a Electrolux Refrigerator. After waiting for delivery like I was waiting for cable installation; between the hours of 12 - 5, I finally called at 5:30 to ask if the appliance was going to delivered this day. I was told that yes in fact it would be and that they were running late, of course it never occurred to them to call me to let me know they were running late. It finally arrived around 6:30, while my wife and 3 little kids tried to prepare for dinner, while emptying the old appliance as we could not empty it until the new refrig arrived. It was installed, but apparently never inspected! Here it is almost three weeks later and the ice maker doesn't work, the seals on the freezer do not seal, creating the appliance to leak and ice to build up in the freezer compartment. I have called 5 times, they have sent out a service person once who was not able to fix the ice maker, a pleasant person I would add. Fedex rang the bell the other day with a delivery that appears to be ice maker replacement parts, although no one mentioned to us that they would be shipping to our house! I called the store to ask what was going on and when I could expect the ice maker to be fixed...the store instructed me to call back in three days! After fuming over this for three days I call and they tell me that someone, once again like the cable companies, "will be out there next week, on Monday sometime between the hours of 1 - 5, so we schedule it. I find the appliance leaking again due to the seals and finally had enough, I called and asked them to take the "lemon" back and provide me a new one that works! "Sorry, we can't do that as it is not our policy." I have had it, I am canceling payment with AMEX until I get what I paid for: a new, in good working order, $3k refrigerator! I would not recommend:

1 - Do not do business with Gerhard's Appliances
2 - Do not purchase an Elelctrolux Refrigerator

We purchased a Frigidaire Affinity washer in May 2009. I had done some research and found rebate information online for the washer we purchased. I filled out the paper work and supplied all requested information.

I received a postcard listing the reasons we would not get our rebate:
reason 67 Brand/Model # And/Or Serial # doesn't match receipt
reason 6 Req Info was missing from submission, Ex. Serial #

I pulled my copy of the submission to verify all information was correct and called the listed number [protected]. I was told the reason my rebate would not be coming is the store I purchased from, Sears, was not involved in the rebate program.

No where is there an indication a purchase must be made from a specific store. It seems if this is a requirement the form should indicate as such.

Does anyone ever get a rebate from these people?

We had an electrical oven fire on March 18, 2009 and had Electrolux send an adjuster to our home on April 20, 2009. They decided that we were to be issued a check for the amount of our oven. They have been stating that the check is in the mail for the last 3 weeks. I have faxed receipts and documentation. My family and I have been without an oven for 77 days. This is unacceptable and I feel like Electrolux truly doesn't care. We have not heard anything from the person handling our file # and I have left voicemail for her with no calls back. The insurance adjuster claims that there have been vacations etc... and that is why we haven't received our check. We've missed holiday dinners, birthday dinners and daily meals because of this incredible inconvenience. I can't begin to know what more this problem has costs us. We are all out of patience. This is the level of their customer service...TERRIBLE!

We have a frigidaire ultraquiet 111 with pots & pans heavy wash cycle. We were told that this would do all the heavy washing without pre rinsing. I have to pre wash all heavy soiled dishes or they come out still soiled and some of the soil is on other dishes. 2 visits from service men and numerous phone calls. All I get is that government standards are different now and blah blah blah. I would not purchase any appliance manufactured by frigidaire or company related to them again.
I should have had my old ge portable dishwasher repaired. By that I mean, new gasket and cleaned any and all the system that could be cleaned. It worked 4 times better than this new frigidaire.
The only two good things about the new frigidaire, are, quieter and uses less water. Maybe the less water is part of the problem of not cleaning well.