Frigidaire’s earns a 1.4-star rating from 6 reviews and 886 complaints, showing that the majority of appliance users are dissatisfied with their home appliances.
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fraudulent grants in your name
My 18yr old daughter recieved a letter in the mail, supposidly endorced my electrolux. This is a mail scam, they send a check for 3, 950.30 to their victim. Staating they have won a grant,, that the victims name was drawn and a random drawing for a purchase they made a year ago, the victim then calls a phone no. And is given directions to deposit the check and send an individual, 1950.00 via money gram or western union. This is a scam. I am letting you know that theodre reece @ 10401 foster ave, brooklyn ny 11236, is using your name to rip people off for thousands of dollers. My daughter is unemployed and in deep financial straits as is the rest of my family, this hurt her so deeply, she really thought she was going to be a big help to us financially, I am just glad I stopped to have her investigate this matter before she got scammed.
washing machine damaged within 1 month
My Dad bought a brand new washing machine in duty free philippines. within a month and a half the machine stopped working. My family members had called the Frigidaire Service Center but till now nobody had comed and fixed it. so basically they just ignored our complaint. this is a serious matter and should the company must give attention to this one, so many times my mom, sister, aunt had called up! till now nobody had given action. I'm working in Dubai so I cannot solve the problem either. I hope this complain will reach not only the management of Frigidaire Philippines but also Dutyfree Philippines.
replacement
After purchasing a compact fridge for college on 8/9/08 we found that the freezer door was broken when moving in. I moved in on the 24 and I called after that weekend to get it fixed. Well after trying very hard to understand the representative I was given a reference number and a dealer to call to have my fridge fixed. After calling a setting up an appointment and awaiting 2 weeks and nice repair man came from Jake's Appliance and took a look at my problem. Which was a broken door that was causing everything to freeze. He said that they would order a part and get it in here and repair my fridge. A month and a half later I called the appliance place back to be told that my part wasnt in but will be rush delivered and I would have a fixed fridge in no time. Well a week later I called asking about it and I was told that they dont repair compact fridges after the women called frigidaire and was told that. Well after calling back with my new reference numer frigidaire was still completely unhelpful and is still giving me the run around. Now they are saying that I need to get in touch Lowes after they never told me that in the beginning and they never told me that the mini fridge is an automatic replacement. Well Luckily three months later and it's cold now so who needs a working fridge. Well still no help so here is a tip to all "DO NOT BUY FRIGIDAIRE products..there quality and customer service SUCK!"
dangerous products
There is a website dedicated just to this subject- It's called frigidairesucks.ca
here is a link to the site where I have posted my story in the "range" section. I am tadpolegal, and this is the link:
http://frigidairesucks.ca/index.php?module=pagemaster&PAGE_user_op=view_page&PAGE_id=10&MMN_position=8:8
Lets let the world know how they suck!
rip off
Frigidaire does not honor their mail in rebate program. I purchased a kitchen full of appliances and qualified for a $250 rebate. I got a check for $25. What makes the whole situation maddening however is that there is no easy way to contact them in order to press them. They have consumers use a snail mail address for correspondence. There are are email or phone numbers. My snail mail got usually got ignored and when it didn't it took weeks to get response that offered no closure.
Hopefully this will discourage people from buying some Frigidaire products and teach them a lesson...
The complaint has been investigated and resolved to the customer’s satisfaction.
Sales, rebates and other promotional offers are only available at participating dealers. Frigidaire does not maintain a list of which dealers may be participating in any given offer.
For more assistance with rebates please contact the Dealer Rebate Department at [protected].
poor product / poor guarantee
My dryer, barely used, almost burnt my house down. I went downstairs one day and noticed a burnt smell and tracked it to the dryer which was not being used. But, the body of the dryer was smoking hot. After unplugging the dryer, I let it cool down and tore it apart to test it, because it was just over the one year warrenty. I found the element was on even though the main controls were off ! I called several reapair shops and was qouted around $200.00 for the service trip and parts. Well the part alone was $160.00. I emailed the Canadian Factory rep, told them the issue with a barely used unit and they basically told me too bad so sad, go get it fixed ! No help, no concern, did not give a dam about product quality. I guess they felt they had our money already so why bother. Well, I struck back. I went out and bought a LG dryer from Home Depot. Never again will I support this company. And just think about all the bad advertising they are going to get, rather than helping a customer out. Their call, they can live with it.
The Electrolux Front Loader Washing Machine (EIFLS60LSS0) purchased in 2013 is destroying my clothes.
It rips towels, and causes pilling on my clothes. They look old and worn. I have resorted to hand washing clothes
that I don't want destroyed.. The Electrolux Company is unable to help me resolve the issue. They will only pay for parts replacement but won't diagnosis the parts that need to be replaced. BYERS BEWARE. I WOULD STRONGLY RECOMMEND NIT BUYING AN ELECTROLUX FRONT LOADER WASHING MACHINE.
Hello Friend,
On behalf of Frigidaire, please except our humble apologies on your recent frustrating experience.
Please allow us the opportunity to restore your confidence. We never wish such inconveniences upon our consumers and want to research your history with us. If you will, kindly contact us at SocialCare(at)Frigidaire.com with your full name in the subject line and all contact and product information in your email body.
Your concern will be reevaluated with our complete and full attention. We hear your voice and thank you for taking your time to share your important feedback, and again, our sincere apologies for your unsatisfactory experience.
Best regards
Outline Outreach Specialist
bad product
A motor failure in a front-loading, heavy-duty, water-efficient Frigidaire washer (model 417.440842) triggered the failure of both the motor and main control boards according to a qualified service person. Two service visits and replacement of the main control board was needed to determine that.
The cost to replace the two boards is $700 plus service cost. The total repair cost is more than the original cost of the machine.
The machine is three years old. The standard guarantees are less than three years. The company, (Electolux) customer service person "lacks the resources" to respond to this complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Frigidaire upright freezer in Aug. 2008. My previous freezer (Sears Coldspot) died at 40 yrs. of age, and it never had any problems. On Apr 06, 2009 the new freezer stopped working. Ever since I have been getting the run around from Electrolux. I have called them every day. I get someone in a foreign country, and it is difficult to understand them due to their accents. Each time they ask for the same info that I have already given them, even though I also give them my "reference" number. After several days they called to tell me that someone will be out to look at it on Apr 14. I ask my work to have off that day. On Apr 13, I called Electrolux to get the name and number of the repair place, so I can find out what time they are coming. I called the place and they have no record of it. They said Electrolux normally faxes the info to them and they had not received anything. I once again called Electrolux. In her thick accent, the woman replied, "ma'am, we don't send faxes." We went back and forth about this for a few minutes, she told me to call them back the next day. I told her that I had been calling them for the past week, and they needed to straighten this out and call me back. The lady said they would call me the next day ( Apr 14). As of 1000am Apr 14, I had not heard from Electrolux. I tried calling them and reached a recording telling me that they were experiencing technical difficulties and to call back in 4 hours! This is ridiculous. As of today, Apr 15, Electrolux still has not called. What kind of customer service is this? I purchased a freezer at a local store yet when problems arise, I have to deal with people in foreign countries who don't know what they are doing. It is now almost two weeks later, I am left with a broken 8 month old freezer and loss of food, and Electrolux is absolutely no help at all. I will never purchase any of their products again. I honestly believe that today, things are not made to last. They are made cheaply, so that they breakdown and you have to buy a new one, so the big, impersonal companies can fill their pockets with your hard-earned money.
I purchased a brand new electrolux dishwasher beginning 0f 7/08. It was delivered at the end of July. Three days after installing we noticed water coming out from under neath it. It ended up being the hose connected permanently to the dishwasher as well as something internal according to the appliance guy. THEIR own insurance comp. came out... said yes we have to replace your entire laminate flooring.. you should hear from them within 30 days...40 days comes NOTHING. I call them.. Oh did I forget the 10 plus calls I have made in the interim to find out whY noone THERE returns their calls...Spoke to Helen HAney... WHO offered NO apologies for the extended length of time this was taking... I asked WHAT the status was and mentioned that the insurance guy didnt check under the flooring for damage and what if we find that.. she mentioned that I should check that and email her the findings.. If no damage she would RUSH out the release papers... WELL, two emails later and two phone calls Still NO response... IMAGINE that! OH she also m entioned that even though my flooring is almost 5 yrs old they get to deduct for depreciation.. So I will have to pay the rest out of my POCKET for damaged caused by their defective appliance OR I could tu;rn it into my own insurance... and LOSE my claim free discount... Needless to say my floor is still torn up and the "replacement" dishwasher is still sitting in my garage...3 months now...Thats what you get for doing business with ELECTROLUX... NEVER AGAIN! Oh and they originally wanted to "repair" a 3 day old appliance.. I didnt pay 1, 000.00 dollars for a REFURBISHED dishwasher...
I have a complaint about the pronto 2 in 1 vacumn. It is a cordless and I have had it less than 2 years. It was a gift from my husband so I have no receipt as he did not keep it. It will not hold a charge so I called electrolux to find a dealer to see if he could order batteries. I got no satisfaction. He told me I would have to buy a whole new unit (the hand part that holds the cup that collects dirt). He thought that held the batteries. I told him that was ridicules. I am extremely frustrated and angry as I have fiddled with this problem for 6 monthes. I went back to Sams and they would do nothing without a receipt. How can I get satisfaction on a product I consider seriously flawed. All I want is batteries to run the unit. Model EL1000 type A serial no. [protected] charger only KA12D150020033u
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.
Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
no response from service center
I have a Washing Machine of Electrolux (Semi Automatic-760). Its spin tub is not working for last 10 days. I am trying the Customer Service contact numbers, but not able to contact anybody. Even their corporate number is not accessible. Is there any body who can listen to my complaint.
SK Mittal
Ph +91 [protected].
bad service
May 11 2005, we purchased the best set of appliances Electrlux Home Products make, Frigidaires Pro Series, On Dec 15. Only 7 months later we had to repair the ice maker under warranty ( no problem) well it never got fixed till late Jan/06. On Feb 21/06, The repairman made another house call to repair the ice maker again, Well it never got fixed till Mar 29/06. In July/06 they finally replaced the ice maker with a new one, at this point the warranty had run out so Electrolux finally covered the cost of the problem that started 7 months earlier after a lot of phone calls.
In Aug/07 the mother board that operates the electrical end of the refrigerator died, and had to be replaced, ($400.00) later
Finally on Dec 8/07, our dearly beloved refrigerator died for good, I am pretty sure it is the compressor this time,
So we had to go out and buy a new refrigerator, you can bet it IS NOT A FRIGIDAIRE, In all this we are out $700.00 in repairs and service calls, And we have spent several summer months with no refrigerator, Frigidaire has done nothing to help us after the one year warranty ended, When we told them we had to buy a new refrigerator, they told us the refrigerator problems are over and we have no reason to contact them any further. Can you believe after all we went through they do NOT want us to contact them again. DO NOT BUY FROM ELECTROLUX HOME PRODUCTS, The company treats there customers like ###!
The complaint has been investigated and resolved to the customer’s satisfaction.
My Electrolux cook top Is non functioning due to a fried motherboard after 21/2 years of easy use. Warranty is useless after a year. My tough luck. Electrolux washes their hands of me and I am out of pocket at least 2300 dollars. I won't buy Electrolux again but was told at the time of purchase that it was the best! Not so..
Nor will I buy any more Electrolux or affiliated products. I am stuck with this cracked fridge caused by the bulbs. This is actually a known issue with the fridges so why were we not informed?! They have all our contact details when we registered the products so a simple letter or email would have sufficed. Were they just hoping it wouldn't happen? This fridge is barely 6 years old. On top of that, we just paid $450 to get a board replaced for an induction slide-in. Upon my complaint, the "solution" they gave me was a piddly rebate on a new fridge. Seriously? I would have to pay 2K plus to fix a problem which was caused by their poor design? And this was after I informed them I am not buying Electrolux again. I'm also so not impressed with this so called "customer service". It's appalling these companies sell all this.
This is one of THE WORSE CUSTOMER SERVICE I have ever received in my life. We bought an Electrolux washer in our new house and it was malfunctioning. I called the customer service to complain about the situation and woman was very rude when I asked her name or her manager's name of which she refused to provide. Initially I provided her my name, address and phone numbers for my wife and myself. I wanted to escalate my complaint because I was not getting any satisfaction from her. I maintained my composure and was very polite but she kept saying that she would hang up on me if I insisted to speak to the manager. Eventually she hang up the phone on me without resolving the issue.
This happened yesterday, September 27, 2016 at the Canadian location. These people should not be interacting with the public, their customer service skills are non-existent ... it stinks. Customers employ them, without our service they would not have a job, so we should be treated with respect. As a result of this experience, I will NEVER PUSCHASE NO MORE PRODUCTS from ELECTROLUX ... never again. There are far superior brands out there in the market place. I have instructed the builder to remove the washing machine from my new house. I don't want to have any interactions with these rude and obnoxious people ever again. I will spend my money at other places that are more pleasant and courteous. Ratings 0 out of 5
Never again will I buy an electrolux or frigidair product. I paid over 3, 200 for an electrolux oven just 5 years ago and I am replacing it already. From day one if even a tiny drip landed on the bottom it would smoke filling the whole house. Great when entertaining and your guests literally have to leave the house. The oven was only lightly used as there is only two of us and we mostly use a smaller toaster oven unless entertaining or hosting family dinners. You can see by the photo that the oven looks like new. I had to replace the bottom panel for 175.00 just to get rid of it. Not happy with this oven and glad to be rid of it.
I agree. The worst customer service I have ever encountered and that’s saying something.
Bought an electrolux oven paid 3, 500 for the unit and it has been a major disappointment. The smallest of drips on the bottom of the oven fill the house will smoke that continues until you turn the oven off and wipe the bottom. Not ideal when you are cooking. So many times this happened while entertaining which was an embarrassment worked well to disway others from making the same mistake in purchasing this oven. The oven has had very light use over the years as there is only two of us and we use a smaller toaster oven for the majprity of our cooking needs. The oven was used for family dinners and entertaining however that had to stop because the oven smoked so terrible we had to open all the wimdows and doors to air the house out. Fine in mild months but not in colder months. Recently I bought a new stove I no longer wanted to put up with this unit. I noticed when trying to sell this unit that the inside bottom panel looked like the finish was actually coming off and looked like it was rusting. Unbelievable in 5 years with mild use. I ended up replacing the bottom for 175.00 just so I could get rid of thos piece of junk. NEVER again will I buy frigidair or electrolux again. You can see from the photos this unit is like new it was not obused by any means.
Yea exactly right. I have techs that know me by my first name they have been here so often. Lines freezing. Water dripping onto my hardwood floors and Sears cant or wont get a part here immediately. Five days I have to wait for the door gasket. Five days of water dripping and me cleaning it up every hour or so. Never again will you see another Electrolux product in my house.
PS... this consumer is right, fruits and vegetables freeze in their compartments and the techs say "yep thats the way this one is built".
Extremely dissapointed! Had I seen all these posting before...! Bought from Sears in late 2008 the whole high end line from Electrolux, so far the only issue is the refridgerator! The mother board has been replaced twice, endless problems with the ice maker, water dispensor and ice forming inside the fridge freezing fruits and vegetables! Great! Sears offers horrible service and the technician who showed up so many times at the house told us GOOD LUCK you have bought one of the worst models that will ENDLESSLY break down... really made me feel good...
Stuck with a $3500 refridgerator that does NOT work properly... wow
Bravo Electrolux you really bring quality and workmanship in your products... -))
My daughter has been dealing with a dangerous problem with a Kenmore/Eletrolux range for over a year. This issue has been ongoing so long, actual dates have been lost to me. The stove was purchased about 5 years ago from Sears, along with a refigerator and dishwasher. From the start the handle of the oven door would become loose, always when the oven was in use and hot, and it would release, thereby releasing all components of the door - handle, glass and metal backing. My daughter would have to grab all these things as the handle became useless, these things were hot. She would then have to realign a bolt that held all this together and retighten it. It released often and she even kept a tool by the stove to fix this. By some miracle no serious burns happened - she kept hot pads nearby. Shortly after this range was out of warrantee, it happen again, but this time the glass totally released and crashed to the floor, breaking. Sears did agree to replace the door at no cost since it was so close to warrantee and it had been an ongoing issue. Then, shortly after this new door - THE SAME ISSUE! Obviously this is a design flaw in the construction of the door. The bolt holding everything together is too short . My son-in-law thought he may be able to replace this bolt, but it is buried inthe layers of the door and impossible to get at. Sears response is to send out a service person and replace the door at their expense - not acceptable. The door is a hazard. It haseven happened to me when I have used the stove at her home and your instinct is to grab all collapsing parts that are extremely hot..
She has received no help from Sears - shuttled around from department to department. They will come out and charge her for another replacement of this badly designed door. She has been dealing with the Electrical Safety Agency for months, as it is a dangerous high heat issue. Again she has been delayed, delayed, delayed and the issue has changed many hands, although they have agreed it is worthy of investigating.
She presently has the whole door taped together with electric tape - she has removed the handle completely. She cannot self clean, obviously.. She will never again deal with Sears or Electrolux - buyer beware!
I don't know why you are blaming Sears?.Sears went out of they're way to resolve the issue.The problem lies in the manufacturer...Sears didn't build it.Sears is very reputable and has among the best customer support .
I purchased a Frigidaire/Electrolux stove new in 2008. A few days ago the glass door on the oven exploded sending little shards of glass all over my house - fortunately I was far enough away that I wasn't injured. When I contacted customer service to inquire what they would do to resolve my issue, I was told I would have to call another company to get an authorized service technician to come & inspect the stove - not sure why, as it's the door that's broken, not the rest of the stove - and that I would not only have to take an unpaid day from work but would also need to PAY for this service tech to come to my house. Are they kidding? When I said no, I was cold transferred to the rudest, most cendescending "customer service manager" I have ever had the displeasure of speaking to - Jimmy Singh (although I suspect this may be a pseudonym). I was so angry by the time I was done trying to get an answer out of him that I put in a complaint to the BBB. Completely unacceptable customer service and you can better believe I will NEVER purchase another Frigidaire/Electrolux product in my life, and I will be sure to let everyone I know about their awful service.
I purchased a frigidaire one month ago, and cannot get anyone to help us in our delema. The frigidaire make is matt finish and I AM UNDER 5 FEET TALL and cannot reach the back of the top shelf and want to change and upgrade. But brault-martineau who sold us the frigidaire line will only take back the item at a $500.00 deduction. What do I do to try and purchase another frigidaire at a price similar to what we paid. judy
very poor service and rude
This service is very unprofessional and the service is very poor.
We do acknowledge that the older/senior seasoned repair represenatives are very good and understand that the customer comes first. It is the younger and non-senior repair men that are very unprofessional and rude. The company needs to examine the way they do business before they will be forced to close their doors.
Part of the issue is the delivery of damaged parts from Frigidaire the other issue is the inept service represantive. We have had this company to our home 6 times with out resolution and the last service rep was very nasty and rude.
The company over works these repair men with a very long day but that is no excuse for unprofessional and rude behavior.
We know have a letter that has every service problem with A & E as well as every problem encountered with the Frigidaire product and replacement parts. The Warranty Group is also at fault for contracting with such a poor service company.
We have called A & E, Frigidaire, and The Warrenty Group to document our experience and logged a formal complaint with no response from any one. We have had it and we will now send a formal letter by mail to the Corporate Offices of each one of these companies and to the Dept of Consumer Affairs.
Our Frigidaire Oven is still not repaired and it has been a good month since we placed all our complaints and we still have not received a new replacement part nor a call back from any of the three companies involved.
We have no option but to take further action.
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on Complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you, so that I can personally look in to this matter in order to do so, please send me your contact information and the best time to contact you. I would also need your model and serial number and a file number, if available, so that I can research this matter.
Again, I regret the disappointment with your appliance and look forward to resolving this issue with you.
Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
I am going through a similar thing and I would NEVER buy a Fridgaire product again. If it is the clock assembly also known as the "Mother Board" to the tune of $350.00, I am told that they are known to burn out frequently.
All the Authorized service companies will not return your call if they know it is for Fridgidaire because I have been told they are the most difficult company to deal with.
I think moving their call center back to the USA may help.
Good Luck
frigidaire, unreliable junk
I bought a frigidaire side by side refrigerator less than a year ago. I trully felt frigidaire was a good product, so much so that I also bought a freezer 6 months before that and a dishwasher 8 months ago. I awoke one morning to fing my refrigerator quit working, water everywhere food spoiled one day before a large party! Called customer service and took three times of service tech not showing up to tell me nothing is wrong. A day later freezer dies, more spoiled food(lots of money in one week) And my dishwasher always get stuck in wash cycle. Im very disappointed, escpecially when I contact customer service, and felt like I was interrupting her from something more important. The call to customer service was the most disappointing. Please dont waste your money
I bought a glass top range 13 years ago it was a dam good stove 12/19/ 15 i buy a new one 10 days before thanksgiving of 2016 the door lock code came on two weeks after thanksgiving the repair man fixed it now its 5/21/17 the oven door fell off and on to my dam foot so the next day i am still trying to talk to frigidaire and i am getting nowere ! I WILL NEVER BUY another JUNKY frigidaire and my foot still herts like hell 5/22/17!
I bought a Frigidaire Model LGUB2642LF2 refrigerator around 2010. The upper ice maker stopped working 6 months after the warranty expired. The ice maker kit is JBND-26. According to the repair man, this was their first attempt to put a commercial type system in a home refrigerator. It was an abysmal failure and they knew it but, they just kept selling them. He said that even Frigidaire didn't know how to fix them because the design was so bad. Since the upper chiller still worked, for 2 years I just filled the upper bin from the lower ice maker so that I could dispense ice through the door. Last week the upper chiller quit which caused me to call the repair man. He said that the ice maker was not repairable and that it would cost $1000 to replace. He also said that he would not install it because the design and quality was so poor that he couldn't guarantee any longevity. So now I'm screwed. I have an $1800 high-end refrigerator which won't dispense ice through the door. What a piece of junk! Frigidaire knows that they were selling junk and they don't care. I'll never buy another Frigidaire product again and I'll tell friends and family the same.
I remodeled our kitchen four years ago and purchased all Frigidaire appliances. Stainless Steel dish washer, microwave, stove and refrigerator. I thought I was buying quality products. We spent thousands of dollars on these appliances and after only four years we have had problems with all but the stove. One year warranty and your out of luck. Don’t even bother trying to call customer service for support. Stay away from Frigidaire their junk!
Hello,
I do factory service on all Brands. You can't judge an entire company on your Appliance Failure. Actually when it boils down to it. Electrolux/Frigidaire has the best customer service. They work with customers better than the other Major Manufactures.
I bought a New GMC and the water pump when out after a few months. I suppose if I was you, then I would believe that a GMC is the worse vehicle to buy, right?
How long did you have your stove before the stove top cracked? I'm sure it didn't break itself.
And the customer with the dishwasher issue. Check your water temperature entering the dishwasher. If the temperature isn't warm enough, the dishwasher will pause and attempt to heat the water to the proper temperature to advance the timer. -Try running it with the high temperature options off and see if that makes a difference. If so, turn up your hot water tank. Also run the dishwasher when it's full, not with one or two dishes.
Bill
in the year 2002 i bough an electric range made by frigidaire
I paid $1300 dollars of my hard work 2008 the part call
main top white part [protected] krack in one corner
i tried to order another replacecement main top but
frigidaire no longer make this part now i been told to buy a new stove Iwill never buy another product made by this gretty
please give your self a problem before you buy do some research
this company is not the one i will recomend IT SUCKS
DANIEL
I just read comments because I am thinking about getting a Frigidaire refrigerator and dishwasher. I cann't believe that all 3 his appliances failed in the same months. Everyone has a lemon, but come on. I have had a Frigidaire Freezer (Model # MFU14M2GW0) since 5/25/-00. It is opened almost daily and I haven't had any problems. That's over 8 years.
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.
Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
heat pump failures
In August 2006 I purchased a Frigidaire single package heat pump (puron) to replace my old, inefficient unit (Freon). During the first year of operation (2006-07) the new H.P. had continuous problems with both heating and cooling causing interruptions of service and requiring the replacement of various parts including a compressor. In August 2007 the unit failed during the hottest part of the summer (106 to 113 degrees). The AC company who sold me the unit recommended replacement with a new Frgidaire H.P. under the manufacturer's warranty, I agreed. There was no unit available in Nevada, the replacement H.P. would have to come from the Frigidaire (Nordyne) in Missouri, which would mean at least another week or more of living in extreme heat for me. When the new H.P. finally arrived in Las Vegas at Nordyne's distributer, my AC company discovered they would have to pay for the unit before the distributer would release it to them. The AC Company refused the delivery and told me they were washing their hands of any responsibility in the matter and left me very hot and upset. (I later found out that if my AC Co. had payed for the new unit, Nordyne would not refund their money until my old H.P. was returned to them for inspection and they (Nordyne) had determined that my old unit was indeed defective. This, so I'm told, could take 60 days or more. If Nordyne decided the unit was not defective my AC Co. might not be able to recover their money from Nordyne. I started calling Nordyne's Las Vegas distributer, I called Nordyne, I even contacted a local TV consumer advocate. This went on for several days, the distributer said that while he appreciated my problem, his hands were tied. Nordyne said they understood my problem but backed my A.C. Co.'s decision to back out of the deal, "they did exactly what they should have done" the Nordyne rep told me. I never heard from the local TV consumer advocate. Suddenly, after a couple of days, Nordyne's distributer said they would arrange to have the new H.P. installed by a different A.C. Co. but it would cost me Two hundred and fifty dollars and a new transition would have to be fabricated as the old one was not large enough. Finally, after two plus weeks of extreme heat and frustration, the new H.P. was installed and operating. The new unit, although slightly noisy, worked well until July, 2008 when the compressor failed again. The new A.C. Co. contacted Nordyne who, although certain a bad installation or, I don't know, maybe something I personally did to the unit was responsible, agreed to supply a new H.P. to the A.C. Co. to install if I would come up with a thousand dollars first. (I'm not sure who the thousand dollars is for, Nordyne - the A.C. Co. or both). I should say here that the Nordyne's Las Vegas distributer and the second A.C. Co. may be the same entity and they became involved in this deal to help me out. I decided to hold off on the A.C. Co.s offer and see if my home warranty insurance will cover my defective H.P.. based on past performance of this Frigidaire unit, it could cost me at least a thousand dollars a year just to replace compressors under the manufacturer's warranty. That's the story to date, its 92 degrees in my house at 4:00 am with a high of 112 degrees predicted for today and still no air conditioning in sight.
You must have a very bad A/C Company were we service a complete unit would have been 250.00. Period you have been given the run around from your service company not Nordyne.
We've had similar problems with Fridgidair heat pumps. We bought this house in 2006 and they came with it. They were new in 2003, but the house was rarely occupied. Since we've lived here, both heat pump compressors have failed several times. Both have been replaced 'under warranty' for over $750. Now the one that was replaced in April has stopped again. We had to pay $575 for the new compressor as Fridgidair will not pay for shipping or installation. It's 82 degrees in the bedrooms and my husband had open heart surgery 6 weeks ago. I don't know what to do anymore.
dishwasher vents out the sides
Okay, where to begin? I've read so many complaints about Frigidaire appliances that I'm shocked! Right now, I'm preparing some paper work to sue Frigidaire in small-claims court over the vents on my 4000 Series AquaSurge Dishwasher. The dishwasher is designed to vent out of the sides which in turn has caused my cabinet sides to warp, and my white cabinet doors and drawers (which are all new by the way) to crack and peel, AND my counter top to warp. Has anyone else had this problem?
I have a new Frigidaire dishwasher that was just installed a couple of weeks ago. Due to a leak in the seal unknown substances started leaking INTO the dishwasher. I discovered this because the unit was literally vacuuming in a gel like substance I was working with next to the dishwasher. Frigidaires own serviceman deemed it a manufacturing defect. However after endless phone calls, rude support, people in their company making up bizarre stories of what must have occurred and a even one of their servicemen demanding money from me: I have finally filed in small claims. Totally ridiculous and I can safely say the worst 600 dollars I've spent! Do not buy from them. They are a shady corporation that will try to drive you around the bend rather that sell a working good product. Very unfortunate!
Has anyone here contacted this Chris Polk from Electrolux? If so what was the outcome? How did he resolve your problem?
I have Model FDB4315LFB3. About 2 weeks ago, the top control panel started to act weird. I pushed normal wash, and it wouldn't light up. So I pushed speed clean, and that worked. The next time I tried to push normal wash, it again did not work. I tried the speed clean button, and that didn't work either. Trying anything, I pushed buttons until something lit up. That was eco wash and air dry. That is what we are stuck on now. If I try to push other buttons, the dishwasher will start to run and then stop. I cannot cancel anything. I contacted Frigidaire tech support, but still haven't heard back from them. What am I supposed to do?
We have the 4000 series AquaSurge with Speed Clean (dishwasher). We have owned it just over a year and it has recently started leaking from the bottom (center area near pump). Our Frigidaire stand alone freezer died recently as well (after a short life of 14 months). Same type of info and complaints with the freezer. Expensive lessons learned.
Frigidaire sucks. I hope they are stoned with bad reviews and experience a slow and painful financial death.
Ahmen
Yes, same problem.
I don't know what the designer from Frigidaire was thinking when he "created" this dishwasher. Vents on the side of the doors.
I just got it (2 weeks ago) and I am planning to get rid of it before my cabinets and countertop are going to be garbage.
Mr. Frigidaire ... is it any "fix" for this problem?
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.
Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
I originally purchased the 4000 series aquasurge in Oct 06. By summer of 07 it started having error code vo/uo and would start and stop either before it started washing or about 10 minutes later. The repairman replaced the control panel the first time, then put a rubber gasket around the thing to pull it out from under the cabinets some the next time, then replace the panel the next time! Finally Frigidaire replaced it with same model which broke down with same problems by the next summer! It was replaced again by Frigidaire since it was less than a year old and I have had this one repaired at least 3 times already.
I called Frigidaire Monday and said I want a replacement, but NOT THIS MODEL, but they won't replace until the repairman says it's not "cost efficient" to keep repairing it!
Oh, I've also had the various repairmen tell me it keeps breaking because:
A. It's too far under the cabinets (apparently this was wrong cause the gasket thing didn't work)
B. I wasn't keeping the rinse agent full (which I started doing and that didn't work) and finally,
C. My hot water is too HOT for the dishwasher and makes too much steam!
GIVE ME A BREAK! I will NEVER purchase a Frigidaire item AGAIN! Oh, did I mention, I have a Frigidaire stove and fridge and have had problems with them too?
One more thing. I am tired of calling customer service and getting foreigners who sort of speak English but have no clue about how American customer service should work!
My 4000 series Frigidaire dishwasher leaks at the door at the completion of the wash. It leaves a small puddle of water on my hardwood floor. There is a large amount of stream that also leaks out when the dish washer is running. The dishwasher is just past warranty and the store I bought it from is no help. KAMS Appliance in Hanover MA. All they would do is send out a tech and then bill me later. What a piece of *%#@. Last Frigidaire product I will ever buy.
No, but my user interface went out after only 16 months, naturally after the general warranty expired. I'm not convinced the venting didn't short out the part somehow. The door has vents on the sides for keeping the electronic components cool. My theory is that steam somehow entered those vents and shorted the part out. The repair man claims it was impossible, but anytime you expose a way for moisture to reach the electronic components, you're probably going to have problems. In fact, if we used it as much as a normal family (we only wash a load 1 to 2 times a week, it probably would've shorted out within the warranty period. Btw, the new interface was about $113, and the labor to fix it was $117. Nice that I paid $600, and then paid another $230 1.5 years later. However, I will say that I'll never hire that out again if the same problem occurs, because the interface is as simple as unplugging the old one and plugging in the new one...it's a joke that I paid that much to fix it...I'm in the wrong field, I guess.
poor customer service
We purchased a refrigerator on Wednesday May 21, 2008. It was delivered on Tuesday May 27, 2008. On Friday May 30 noticed it was leaking water on the floor. Called Bad Boy. Was told to call manufacturer. Called Electrolux on Friday May 30 called electrolux. Was given name of authorized repair acility in London. A tech was dispensed on Tuesday June 3. Was told it needed a part. Part was to be ordered. Told by repair facility on Friday June 6 part was back ordered. Call electrolux. Nothing they can do. Does not matter if water is leaking and food is being ruined. Electrolux is not repsonsible. Called Bad Boy to get fridge replaced. Bad Boy said they could replace fridge if we had not called electrolux, even though a week earlier they said they can do nothing and we must call elctrolux, the manufcaturer. Tech came out Monday June 16 to replace defective part. Today June 17, fridge is STILL leaking water on the floor. So if you want poor customer service and a crappy product. Buy an electrolux product from Lastmans Bad Boy. The next time you are watching a Bad Boy commercial an dthey aske the question "Who's better than Bad Boy". Answer the question EVERYBOOOODY is better!
bad product and service
We bought a washer/dryer from Lowes. It chewed up all of our clothing a few items at a time. Frigidaire (Electrolux) wouldn't help at all (their "repairs" continued to replace the clothing-chewing parts with new clothes-chewing parts). Lowes wouldn't help at all.
Finally, after a 10-month nightmare of running test loads, screaming and crying to Electrolux, involving Better Business Bureau, washing my family's laundry by hand and line drying it all in the back yard (I have 3 children under the age of 6) and thousands of dollars of damaged clothing, Lowe's consented to return my money for the monsters.
This is a design flaw. If you buy a Frigidaire washer/dryer, it WILL slowly but surely destroy whatever you put into it.
By the time you notice the problem and begin to identify the cause, it's too late to easily return/remedy the problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same issue with my Dryer, but since it was under the 1st year of warranty I had to go through GE, who transferred me to Electric Insurance, who transferred me to Electrolux the manufacturer of the dryer. Electrolux and Helen Haney were completely disrespectful and claimed nothing was wrong since the GE technicians never stated the dryer was defective in their reports. Although all THREE techs verbally stated it to us. After three visits GE replaced the dryer and claimed they had voided my extended warranty with Lowes! Note, GE still says there was nothing wrong with the dryer, but the replacement had a ring that ran around the opening that prevented our clothes from being shredded. Yes, the orginial was missing the ring completely! That is a defect! So a $1, 000 of damaged clothes and Electrolux comes back finally and offers $125 with the signing of a letter stating they are not at fault. I'm going to court! This is the worst service I've ever had thanks to GE and Electrolux.
non working poor service
I have purchased a electrolux refrigerator in august 2005 model dff44, 445 ltrs, but from the first month the refrigerator has not working properly and the same time I made complaint to the service center, but they have not clear the problem due to non availibility of pcb etc. We again complaint them in july 2006 but still they are not solve the cooling problem and they give me in writing the non availibility of pcb & heater coil. Iam several time complaining to the company personals but every time they commited me to solve the problem but still the problem is not solved. Now I finally decided to go for consumer court in near future for this type of cheating by the reputed company.
I WAS PURCHASD A ELECTROLUX REFRIGERATOR DATE ON 10-10-11 BUT THE TWO DAY AFTER I HAVE SEE THE FRIGE LIGHT IS OFF AND VAGETABLE CRISPER NOB IS UNFIX I MADE COMPLAINT NO PDEL241011134 AFTER DAY THE TEC-CAME MY HOUSE CHANGE LIGHT BUT OTHER PROBLEM STILL NOW ITHE HAVE NO RESPONS.
SURESH [protected]
replacement of compressor with another faulty one.
Latest Complaint No. 22401 dt. 22/04/08 - My AC is in warranty period. Cooling is problem. Was told by the company that Compressor will be replaced. They replaced it on 24/03/08. Problem persists. Fed up with Company, got checked up with pri vate technician who confirms that the replaced compressor is also faulty one (for this job, though under warranty, I was charged 2250/- towards labour charges by M/s. Siddhi Refrigeration, appointed by the company to c omplete the
above job. Have tried to contact Mr. Vipul Shah, based at ahmedabad, but not able to get him over phone. His department directs me to different people/telephone Nos. whenever I try to
collow-up my complaint.
poor product... worse service
I purchased an Electrolux Split AC in May 2007.
Within 60 days of purchase, the AC started giving problems with auto shutdown - though the engineers visited promptly the first time but not rectified for many months to come. The AC was opened up and the engineers were frustrated with the company for not providing the right replacement parts.
The problem was not rectified for over 6 weeks - on enquiring I found that the complaint was closed by the service agency - leave alone replacing the defective part, the service agency had even taken away the defective part. The AC was still not fixed up - it was still opened up with all parts lying around my house.
Post escalation to the head of service for delhi and all india (Both of whom need to learn basic etiquettes, I wonder how they landed up as customer service execs) the issue was finally resolved in Nov 2007. Once i started using the AC this season, the problems cropped up again. The head of service in Electrolux was obviously peeved to get a complaint from me again. The problem was supposedly rectified, but I am again facing issues with the AC shutting down and auto starting every five minutes.
Their helpline number [protected] is switched off.
My advise if "Never buy anyElectrolux Product". I want to give this AC as a gift back to the company CEO.
I had purchased an AC of 1.5 Ton split type Electrolux on [protected] but the fan of the outdoor is not working since last year. The serial no. of the AC is R1/87/[protected]. Kindly arrange to change the same immediately since this is still under warranty period.
With regards,
SIYARAM
A-3/307 East Gokalpur near Loni chowk
Amar colony Delhi -110094
Ph: 011-[protected], Mob:-[protected].
terrible customer service
Hi,
I purchased an Electrolux microwave 2 years back. The buttons have been giving some trouble for the last few days. I lodged a service request with the service center, they first promised to send a service engineer within 2 days. I did explain to them since we are all working people, they will have to stick to the day they have promised, so that we can ensure at least someone is at home to attend to the engineer. On the given day there was no sign of the engineer till late afternoon, so i finally called the customer service desk again and they coolly tell me that the person will not come that day. Thats the first time i threw a fit, how can they not keep their word, if they assure a customer, they have to stick by it.
Then the engineer comes and informs me that the control panel needs to be changed. I ask him to do the needful and ensure that the part is good and authorized by the company. he assures me the same. After 2 days the service engineer comes with the replacement part, only to my shock that the replacement part looked older than the used one in my microwave. It had scratches and the worst was there was no quality control stamp. When i called the Service Manager he tells me that since the parts are kept in the godown its quiet possible to have the scratches. They can give me only 3 months guarantee and if the part stops working again i can call them. Firstly the manager did not know how to speak to a customer as at one point he also told me that take what we have sent or just live with the faulty panel. Also when i asked why is a new piece not brought to the customers residence and then opened and fixed, he said he cannot do it, as all the pieces are kept in the godown and thats how it works. When i asked him for his supervisors number he insisted that he is the only one and he takes all the decisions. The person was extremely rude, discourteous and had no clue what customer service means. This kind of service from a company like electrolux is disgusting and bad.
I called 10 times and was told not available call back I HAVE SERVICE CONTRACTS ON WASHER AND DRYER NEED SOME INFO AS TO EXP DATE ON BOTH
I have a Electrolux Microwave. It is now out of warranty. It is used on very rare occations. It was purchased from Vijay Sales in Thane. While cleaing the body of the Microwave the instructions written on the dashboard/buttons got wiped off. After complaining the servce person told that if you are going to clean it slightly hard the instruction will go off even if you purchase a new pannel the same thing will happen. My query to Electrolux is why is such a material is used which gets wiped off while cleaning. Any item in the Kitchen is bound to get dirty and will require cleaning. I need explaination why should i pay 750/- Rs. for a faulty product from the companey
RP
I purchased an Electrolux microwave with convection 4 years ago. It worked fine initially but the convection always mal functioned. I complained a few times - the necessary repairs were done but never lasted long. On the 10th of March 2010 the microwave packed up. I complained again and was told the element needed to be replaced. After repeated phone calls today I am told that my microwave is OBSOLOTE (obsolete I presume) very rudely and cannot be repaired. This could have been done initially so why was I made to wait for almost 20 days.
I have now decided to get rid of it and purchase of another brand.
SHAMEFUL SERVICE.
Dr Kavita Syal
syalkavita@yahoo.com
customer service sucks
we purchased a fridge and stove at LEON'S and had it delivered today .well the stove was fine but the fridge looked like it was sitting in a warehouse for about a month it was so filthy, no handles to go with it, scratched on the side and front and to top it off the door would not shut, so i told the drivers to take it back they called the warehouse first then they left without the USED fridge telling me that i would receive another 1 today sometime today but could not give me a time when . so i called LIZ ALMADA from the STONE CHURCH ROAD E. HAMILTON store and to my surprise "NOTTTTTTTTTTTT" she happened to be in a meeting and would return my call . When she did she told me to use the fridge until i got the NEW 1 and i told her i could not because the door would not shut .Anyways she also told me that it will be delivered but did not know when by 3 p.m. i called her back to ask her whennnnnnnnnn it was being delivered but she was busy of course. The drivers of the second truck came to bring the new fridge and i had told him that it will fit through the front door no problem he out right ignored me and measured the door and then went to the truck took the freezer and fridge door off why i do not know told me to move my car up for what i do not know why come in the living room asked my mother to move the rug for what who knows then they brought it in they put the doors back on the freezer door wouldnt shut tight then he tightened it and they were going to leave without putting on the handles . So i told them that if they didnt put the handles on they could bring both back to the store and i would go to the brick to get my appliances .he was very very very rude along with this cutomer service manager Liz . I feel that we should be compensated for the B.S. that i had to go through .The CEO of LEON'S should put in their employees heads that customers are right and thats where their lively hood comes from .
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