Frigidaire
Reviews and Complaints

In August 2006 I purchased a Frigidaire single package heat pump (puron) to replace my old, inefficient unit (Freon). During the first year of operation (2006-07) the new H.P. had continuous problems with both heating and cooling causing interruptions of service and requiring the replacement of various parts including a compressor. In August 2007 the unit failed during the hottest part of the summer (106 to 113 degrees). The AC company who sold me the unit recommended replacement with a new Frgidaire H.P. under the manufacturer's warranty, I agreed. There was no unit available in Nevada, the replacement H.P. would have to come from the Frigidaire (Nordyne) in Missouri, which would mean at least another week or more of living in extreme heat for me. When the new H.P. finally arrived in Las Vegas at Nordyne's distributer, my AC company discovered they would have to pay for the unit before the distributer would release it to them. The AC Company refused the delivery and told me they were washing their hands of any responsibility in the matter and left me very hot and upset. (I later found out that if my AC Co. had payed for the new unit, Nordyne would not refund their money until my old H.P. was returned to them for inspection and they (Nordyne) had determined that my old unit was indeed defective. This, so I'm told, could take 60 days or more. If Nordyne decided the unit was not defective my AC Co. might not be able to recover their money from Nordyne. I started calling Nordyne's Las Vegas distributer, I called Nordyne, I even contacted a local TV consumer advocate. This went on for several days, the distributer said that while he appreciated my problem, his hands were tied. Nordyne said they understood my problem but backed my A.C. Co.'s decision to back out of the deal, "they did exactly what they should have done" the Nordyne rep told me. I never heard from the local TV consumer advocate. Suddenly, after a couple of days, Nordyne's distributer said they would arrange to have the new H.P. installed by a different A.C. Co. but it would cost me Two hundred and fifty dollars and a new transition would have to be fabricated as the old one was not large enough. Finally, after two plus weeks of extreme heat and frustration, the new H.P. was installed and operating. The new unit, although slightly noisy, worked well until July, 2008 when the compressor failed again. The new A.C. Co. contacted Nordyne who, although certain a bad installation or, I don't know, maybe something I personally did to the unit was responsible, agreed to supply a new H.P. to the A.C. Co. to install if I would come up with a thousand dollars first. (I'm not sure who the thousand dollars is for, Nordyne - the A.C. Co. or both). I should say here that the Nordyne's Las Vegas distributer and the second A.C. Co. may be the same entity and they became involved in this deal to help me out. I decided to hold off on the A.C. Co.s offer and see if my home warranty insurance will cover my defective H.P.. based on past performance of this Frigidaire unit, it could cost me at least a thousand dollars a year just to replace compressors under the manufacturer's warranty. That's the story to date, its 92 degrees in my house at 4:00 am with a high of 112 degrees predicted for today and still no air conditioning in sight.

We purchased a refrigerator on Wednesday May 21, 2008. It was delivered on Tuesday May 27, 2008. On Friday May 30 noticed it was leaking water on the floor. Called Bad Boy. Was told to call manufacturer. Called Electrolux on Friday May 30 called electrolux. Was given name of authorized repair acility in London. A tech was dispensed on Tuesday June 3. Was told it needed a part. Part was to be ordered. Told by repair facility on Friday June 6 part was back ordered. Call electrolux. Nothing they can do. Does not matter if water is leaking and food is being ruined. Electrolux is not repsonsible. Called Bad Boy to get fridge replaced. Bad Boy said they could replace fridge if we had not called electrolux, even though a week earlier they said they can do nothing and we must call elctrolux, the manufcaturer. Tech came out Monday June 16 to replace defective part. Today June 17, fridge is STILL leaking water on the floor. So if you want poor customer service and a crappy product. Buy an electrolux product from Lastmans Bad Boy. The next time you are watching a Bad Boy commercial an dthey aske the question "Who's better than Bad Boy". Answer the question EVERYBOOOODY is better!

We bought a washer/dryer from Lowes. It chewed up all of our clothing a few items at a time. Frigidaire (Electrolux) wouldn't help at all (their "repairs" continued to replace the clothing-chewing parts with new clothes-chewing parts). Lowes wouldn't help at all.

Finally, after a 10-month nightmare of running test loads, screaming and crying to Electrolux, involving Better Business Bureau, washing my family's laundry by hand and line drying it all in the back yard (I have 3 children under the age of 6) and thousands of dollars of damaged clothing, Lowe's consented to return my money for the monsters.

This is a design flaw. If you buy a Frigidaire washer/dryer, it WILL slowly but surely destroy whatever you put into it.

By the time you notice the problem and begin to identify the cause, it's too late to easily return/remedy the problem.

I have purchased a electrolux refrigerator in august 2005 model dff44, 445 ltrs, but from the first month the refrigerator has not working properly and the same time I made complaint to the service center, but they have not clear the problem due to non availibility of pcb etc. We again complaint them in july 2006 but still they are not solve the cooling problem and they give me in writing the non availibility of pcb & heater coil. Iam several time complaining to the company personals but every time they commited me to solve the problem but still the problem is not solved. Now I finally decided to go for consumer court in near future for this type of cheating by the reputed company.

Latest Complaint No. 22401 dt. 22/04/08 - My AC is in warranty period. Cooling is problem. Was told by the company that Compressor will be replaced. They replaced it on 24/03/08. Problem persists. Fed up with Company, got checked up with pri vate technician who confirms that the replaced compressor is also faulty one (for this job, though under warranty, I was charged 2250/- towards labour charges by M/s. Siddhi Refrigeration, appointed by the company to c omplete the
above job. Have tried to contact Mr. Vipul Shah, based at ahmedabad, but not able to get him over phone. His department directs me to different people/telephone Nos. whenever I try to
collow-up my complaint.

I purchased an Electrolux Split AC in May 2007.
Within 60 days of purchase, the AC started giving problems with auto shutdown - though the engineers visited promptly the first time but not rectified for many months to come. The AC was opened up and the engineers were frustrated with the company for not providing the right replacement parts.
The problem was not rectified for over 6 weeks - on enquiring I found that the complaint was closed by the service agency - leave alone replacing the defective part, the service agency had even taken away the defective part. The AC was still not fixed up - it was still opened up with all parts lying around my house.
Post escalation to the head of service for delhi and all india (Both of whom need to learn basic etiquettes, I wonder how they landed up as customer service execs) the issue was finally resolved in Nov 2007. Once i started using the AC this season, the problems cropped up again. The head of service in Electrolux was obviously peeved to get a complaint from me again. The problem was supposedly rectified, but I am again facing issues with the AC shutting down and auto starting every five minutes.
Their helpline number [protected] is switched off.
My advise if "Never buy anyElectrolux Product". I want to give this AC as a gift back to the company CEO.

Hi,

I purchased an Electrolux microwave 2 years back. The buttons have been giving some trouble for the last few days. I lodged a service request with the service center, they first promised to send a service engineer within 2 days. I did explain to them since we are all working people, they will have to stick to the day they have promised, so that we can ensure at least someone is at home to attend to the engineer. On the given day there was no sign of the engineer till late afternoon, so i finally called the customer service desk again and they coolly tell me that the person will not come that day. Thats the first time i threw a fit, how can they not keep their word, if they assure a customer, they have to stick by it.
Then the engineer comes and informs me that the control panel needs to be changed. I ask him to do the needful and ensure that the part is good and authorized by the company. he assures me the same. After 2 days the service engineer comes with the replacement part, only to my shock that the replacement part looked older than the used one in my microwave. It had scratches and the worst was there was no quality control stamp. When i called the Service Manager he tells me that since the parts are kept in the godown its quiet possible to have the scratches. They can give me only 3 months guarantee and if the part stops working again i can call them. Firstly the manager did not know how to speak to a customer as at one point he also told me that take what we have sent or just live with the faulty panel. Also when i asked why is a new piece not brought to the customers residence and then opened and fixed, he said he cannot do it, as all the pieces are kept in the godown and thats how it works. When i asked him for his supervisors number he insisted that he is the only one and he takes all the decisions. The person was extremely rude, discourteous and had no clue what customer service means. This kind of service from a company like electrolux is disgusting and bad.

we purchased a fridge and stove at LEON'S and had it delivered today .well the stove was fine but the fridge looked like it was sitting in a warehouse for about a month it was so filthy, no handles to go with it, scratched on the side and front and to top it off the door would not shut, so i told the drivers to take it back they called the warehouse first then they left without the USED fridge telling me that i would receive another 1 today sometime today but could not give me a time when . so i called LIZ ALMADA from the STONE CHURCH ROAD E. HAMILTON store and to my surprise "NOTTTTTTTTTTTT" she happened to be in a meeting and would return my call . When she did she told me to use the fridge until i got the NEW 1 and i told her i could not because the door would not shut .Anyways she also told me that it will be delivered but did not know when by 3 p.m. i called her back to ask her whennnnnnnnnn it was being delivered but she was busy of course. The drivers of the second truck came to bring the new fridge and i had told him that it will fit through the front door no problem he out right ignored me and measured the door and then went to the truck took the freezer and fridge door off why i do not know told me to move my car up for what i do not know why come in the living room asked my mother to move the rug for what who knows then they brought it in they put the doors back on the freezer door wouldnt shut tight then he tightened it and they were going to leave without putting on the handles . So i told them that if they didnt put the handles on they could bring both back to the store and i would go to the brick to get my appliances .he was very very very rude along with this cutomer service manager Liz . I feel that we should be compensated for the B.S. that i had to go through .The CEO of LEON'S should put in their employees heads that customers are right and thats where their lively hood comes from .

February 26, 2008

Electrolux Major Appliances
P.O. Box 212378
Agusta, GA 30917

Attn: Keith McLoughlin, President

Dear Mr. McLoughlin,

I am writing this letter due to the extreme amount of stress that your company has put me and my family through. First, let me state that I have purchased other Frigidaire products and was usually satisfied.
I purchased a brand new refrigerator and stove approx. 3 years ago. On February 3rd our family noticed that our refrigerator was no longer working, I placed a phone call to Hallocks (the dealer that I purchased it from) and they promptly gave me the phone number to your company where I was given a phone number to the repair service co. named A & E, I spoke with a representative on February 4th and was given a repair date of February 6th.
On February 6th a repair serviceman came to my house and evaluated the refrigerator. He proceeded to ask when and why there was a previous repair to our model. When I explained that I purchased it brand new and had never had any repair service done, he showed us that there were no manufactor bolts and also showed where the back of appliance had previously soldered. He ordered the parts that would be needed to make the repairs and I immediately called Hallocks to voice my complaint, and was told that they do not sell refurbished Frigidaire products. Which was confirmed by 3 other repair service companies.
Meanwhile the parts came in on Thursday February 7th I did not receive another service appointment until Monday February 11th, the gentleman came and informed me that not all of the parts were ordered and that he would have to order more parts. This is when I started my first of many calls to your company. At this point I had no refrigerator for over a week, I was under the belief that you stand by your product and I was told that patience is a virtue by one of your employees. I was then transferred to Vanessa who offered me $25.00 as a good well gesture, (my food loss totaled a least $300.00) at some point of this very frustrating conversation I was given a few options.
rent a refrigerator and I would be reimbursed $30.00 per week
Buy a dorm size and I would be reimbursed $50.00
These are not options to me because I purchased my appliance new and that is what I expected to still have. I am a family of 5 with small children and no extra money to spare on equipment that I do not want. I also do not believe that I should have to bring an appliance into my home that I have no idea of its origin. I have heard horror stories of insect infestation on rental appliances.
Mean while the other part came to my house, I called to request an appointment and was given the date February 13th. I was told (on February 12th) that the service man would arrive at my house between 8am and 12 pm, then they called back to confirm again and the young lady told me that I would not get a phone call because I was the first stop of the day.
By 11:00 on February 13th no one showed, when I made the phone call to inquire on the status. I was told that the repair man called out sick, No one bothered to call and inform us. And then we were given another date for the repairs February 15th. I called your company and voiced my frustration with the whole situation. I spoke with many people on February 14th starting with Vanessa I was then transferred to Lori who called A&E they gave another date to come which I did not agree with I had waited long enough and I was running out of money. Lori called other repair services to request they come and make the repairs. Donnelly’s was the first to reply and proceeded to inform me that no other repair company would come and even look at the appliance because A&E was already there and there are liability issues. I then spoke with Laquinta who promised me that she would get me some help and try to resolve the issue. I was then told that I would get another check for $100, but I still had no refrigerator and no definite date on when it would be repaired. I explained that on February 15th my family was due to go on a family vacation, which I had to cancel due to the fact that I could not get anyone to watch my house because I had no way for anyone to eat or cook. And I was running out of money.
I was given another date of February 17th for the repair to take place.
On February 17th A & E called and cancelled stating that they did not have anyone to make the repair. I again called your company and spoke with Laquinta and she then stated that she was requesting that there be a replacement. I asked for a phone call back and did not get it.
I called on February 18th and was told that her request for a new appliance was denied. I was then told that I have a couple of choices.
1. I could buy a new refrigerator and be reimbursed 100% if it was a Frigidaire product.
2. If I have my original receipt I can be reimbursed for the original appliance. (which I do)
Unfortunately I am out of money and can not afford to buy a new appliance and given your track record did not want to wait and see if I actually get reimbursed and the fact is that I still have no refrigerator.
At this point Lori stated that she would request that it be reviewed again and that she promised that someone would call me back. I received no such call. When I called back to again (February 20th) voice my displeasure
I was then told that they were going to grant my request and that the service department would be in contact with me within 24-48 hours to let me know of the dealer and an approximation of when I would receive a new appliance. I again never received a phone call.
February 24th I called numerous times to speak with Laquinta, I was transferred to many people (on my request to speak with managers) I ended up speaking with Calvin.
At some point I was told that they were not able to reach the dealer, they had the wrong dealer information, I did give them the correct dealer information and I was told that again someone would call me back and again I received no phone call. February 25th I finally heard from the dealer and they explained that they did receive a phone call from your company and that I will not have to wait 3-4 days before the dealer receives it then it will come to me. I again made phone calls to your company to voice my extreme displeasure.
I am a family of 5 with a 5 year old that has not been able to have a proper meal in 24 days. I have spent every dime that we have to try to provide some sort of nourishment for my family. We are now out of money and patience. I have never made a complaint against any company until now, nor have I ever asked for anything that I do not deserve. But I feel that we should be compensated for 24 days of the aggravation and stress that this has placed on my family. My son has gone to school and told his teachers that he did not eat and that we have no refrigerator and I had to explain the situation to the school and thank goodness that they did not call the Department of children and families on us. Myself and my husband for the past few days have had to go without so that I could provide for the children. I am seriously considering contacting a state agency to help with proceeding with this matter further. I will also send a copy of this letter to the better business breau, Goodhouskeeping seal of approval and my local news consumer report. At this point receiving a new refrigerator is no longer good enough. I am EXTREMLY disappointed with your company and the results that have been handed to me. It is now February 24th and I have no Idea when I will have an appliance or any way to fill it. It will now take a lot to recoup all of the money that we have put out. I at least expect a phone call to confirm that you have received this and what your company at this point can do to assist me. I would like to know when I expect to have a refrigerator in my home.

Sincerely,

Lisa M. Giudice

I bought a brand new Frigidaire washing machine in August of 2007 from Grand Central in Hazleton. It has been serviced 3 times for the same problem since that time, the minimum number of repairs necessary before they will consider a replacement. Now that it's experienced the same problem for the 4th time, I'm expected to wait another 72 hours for them to "consider" a replacement machine. There is a complaint on file with the Company with a reference number of [protected]. I advised them if there is not a new washing machine in my basement by Saturday, January 5, 2008, this will be broadcast on all three local television news stations. With that comment, all I received so far was that someone will get back with me.

We had purchased refridgerator from this company second time cuz we wre quite happy with the product. How I wish we knew what kind of service they provide after their product is sold. Our compressor is not working and its since last two months we have issued a complaint number J 765. This complaint was raised on 21/10/07. Such a shame that till now this issue is not resolved. Mr Padmakar or mr prabhakar who is looking after this matter is telling me since last two months that he is not getting any compressor from the company. Besides, he is not ready to take the onus of the same. He had the wits to tell me that its company fault not my fault. I asked him are you working as a free lancer or for the company. He stated that 'Madam now you do what you want, I cannot help you?'. Eventually he asked me for one more day and committed that on 1st Jan it would be done. Till today its not done and now he is not even picking up the call. Is this the kind of service such company proivde being international brand. Nobody associated with this company, like their dealer, their ASC and the company itself is not ready to take the onus, so we customers are actually left nowhere to go!
Enough of this crap. Mr Padmakar, who doesnt even have the courtsey to answer the call and had the guts to disconnect my call. His assistant Miss meenaxi is tellin me, Sir is very busy he cannot speak to you, but he called me and told me to pass on this mesage to you that compressor is still not come from the company and we canot gurantee anything as of now. I asked him, how come he is not tellin me directly, she stated Sir is lil busy with his work and cant attend your call. I wondered thruout the day, sir is so busy that he doesnt have the time to attend my call but he has the time to call back his asst and let her kne the status. Is this the type of courtsey your agents provide. Is this the way to deal with the customer. I am in the customer service industry since last five days and even sometime we are not able to help customers immediatley, but we never worked like Mr Padmakar or Prrabhakar. Does he even have the understanding ot sense that what kind of negativity he is accumulating by doing such acts.
What a disappiontment? Being such a international brand such kind of service is provided by them.
Regards,
Richa.

Well i have been complaining about getting my stove repaired for the past 3 and a half months. I have had a service tech in to see the problem and they have not repaired it. I have given the run around on this matter in which i am trying to co-operate with bad boy furniture. They have made other appointments with other techs in which can not be fulfilled. I have made people stay home to accommodate their schedule only to find out that they never showed up or not even a courtesy call. (This has happened more then twice keep in mind) the service at bad boy and there commitment to customer service is all a lie... I have not had a oven for the past 3 and a half months and it seems i am will be fighting for this for a while... So keep in mind if customer service is important to you pls think twice at buying at bad boy furniture... as they are not fulfilling their advertising that customer service is # 1 to them.

May 11 2005, we purchased the best set of appliances Electrolux Home Products make, Frigidaires Pro Series, On Dec 15. Only 7 months later we had to repair the ice maker under warranty ( no problem) well it never got fixed till late Jan/06. On Feb 21/06,The repairman made another house call to repair the ice maker again, Well it never got fixed till Mar 29/06. In July/06 they finally replaced the ice maker with a new one, at this point the warranty had run out so Electrolux finally covered the cost of the problem that started 7 months earlier after a lot of phone calls.

In Aug/07 the mother board that operates the electrical end of the refrigerator died, and had to be replaced,($400.00) later

Finally on Dec 8/07, our dearly beloved refrigerator died for good, I am pretty sure it is the compressor this time,

So we had to go out and buy a new refrigerator, you can bet it IS NOT A FRIGIDAIRE, In all this we are out $700.00 in repairs and service calls, And we have spent several summer months with no refrigerator, Frigidaire has done nothing to help us after the one year warranty ended, When we told them we had to buy a new refrigerator, they told us the refrigerator problems are over and we have no reason to contact them any further. Can you believe after all we went through they do NOT want us to contact them again. DO NOT BUY FROM ELECTROLUX HOME PRODUCTS, The company treats there customers like ###!

I purchased a freezer andwas talked into an extended warranty for an additional 49.99. I have had the freezer for two years when it stopped working. I lost about $350.00 worth of food. I notified the company told them I had purchased the extended warranty. they said they could not get the repairman out for two days. an appointment was made. The repairman said that a thermostat switch was bad and that I was going to have to pay approximately $165.00 and said that I was just covered for an additional 5 years on the compressor. When I was told that I was purchasing an extended warranty it was inferred that it was for the entire freezer not just the compressor that already has a five year warranty. This is no more than deciet, and a huge lie considering how many other people they scam this way.

Whatever happened to integrity, honesty, and a person word that means something!

I"ve 235 ltrs double door refrigerator.
Lower door rubber got cracked in august, 2007 under warranty period. And the same has been reported to local service centre in yamunanagar. But till date it has not been attended

Logged a complaint with SUHAS Refrigeration (Bangalore) who are the authorized service providers for Electrolux products on 17/Oct/2007 for a timer problem with my Electrolux washing machine.

It's been 7 days since and the technicians and their managers have the following list of excuses

- "I am going out of station, will come on Monday"
- "It is raining so can't come"
- "I'll come at 5PM" - and no one turns up nor bothers to keep the customer informed.

Try to escalate the issue, and i'am told Manager is on leave. The icing on the cake is that the support staff don't have the basic ethics to speak to customers.

Shame on the part of Electrolux for not keeping a check on this kind of erratic service providers.

Thanks,
Sumanth

I have been dealing with this company for a whole month. It took them a week to even get a repair guy to come and fix it. The he said it was the compressor and it should take a week to get the part in. A week goes by I call the service people up that came to check. The receptionist/clerk said it's going to take 7-14 business days to get that part in and she can't go in the back and ask anyone because they will yell at her.

I called Electrolux back up and told them of all this. They could have the part overnighted to my home then I just call to get it installed. They will call me back after they get it setup. They never call. The next day I called and asked again what could or needs to be done so I might have a refrigerator that works. Oh that part is not going to be in until then end of October(another 3 weeks). I need to call the repair people back up and ask them to fax a statement saying that that is too long to wait and I need a replacement. This will take 72 hours.

I call back on Tuesday(the fax was sent on Friday) just to see if they got the fax and they said yes. I call back the next day since it has been 5 days since the fax was sent to see what they were going to do. I am sorry but it looks like replacement has been denied. We can over night the part to you and you will receive it Thursday.

Thursday comes and I once again call customer service to see if the part had indeed been sent out. Yes it will come Thursday. I didn't come

Friday I called yet again to find out why the part didn't come. They look it up and say it was't shipped until after 2:30 pm and it would be there Friday we promise. I get a call from DHL we need a house number to ship this to. It's not our fault that Electrolux forgot to put a house number on this and we are sorry that your so mean and B****y ( my words not theirs). I call Electrolux back and their systems are down they will have someone call me when they get back up. They don't call. I finally get a hold of someone and the system is back up. It's not our fault it is DHL's fault. I hate it when people don't own up when it's is their fault says the customer service guy. I laugh my head off and told him tell me about it, as that has been my experience dealing with them for the last 3 weeks. I having been hearing promises of what they can do to get my refrigerator fixed for a month but hey it's not their fault they make crappy appliances and don't stand by them

I am ready for a class action lawsuit to put these clowns in their place and show them that we will not be taken for a ride any longer. I have called them been nice to them, complained, sent emails to the head of customer service, sent complaints to the Attorney General, BBB and will be sending off a letter the Vice President of Customer Relations at Electrolux.

I have told them this is unreasonable and I am ready to troll appliance centers publicly degrading their products and service, even to the point of picketing appliance stores that sell their products. I will never buy anything that Frigidaire or Electrolux makes ever again.

I had bought an Electrolux front loading washing machine more than a year ago. This machine is still under a 2-yr warranty period. The machine developed some fault and a complaint was registered with the Electrolux service center on 28th Aug. The service engineer from Electrolux turned up on 28th Aug and diagnosed the problem as faulty timer and said the timer will be replaced within one week

I have called at least 10 times, calls made to various people including senior service executives but there has been no response. After 3 weeks of delay from 28th Aug I was told that the model has been decommissioned, the spare parts are not available and the machine will be replaced with an equivalent model. It has been more than a month since this happened. No one has taken the responsibility to even call me up and inform on the status.

Would advise earnest citizens not to go for an Electrolux machine if the need arises!