Frigidaire reviews and complaints 1
View all 872 complaintsFrigidaire - electrolux refrigerator
I purchased two high end appliances from this store; 1 - a Miele dishwasher and 2 - a Electrolux Refrigerator. After waiting for delivery like I was waiting for cable installation; between the hours of 12 - 5, I finally called at 5:30 to ask if the appliance was going to delivered this day. I was told that yes in fact it would be and that they were running late, of course it never occurred to them to call me to let me know they were running late. It finally arrived around 6:30, while my wife and 3 little kids tried to prepare for dinner, while emptying the old appliance as we could not empty it until the new refrig arrived. It was installed, but apparently never inspected! Here it is almost three weeks later and the ice maker doesn't work, the seals on the freezer do not seal, creating the appliance to leak and ice to build up in the freezer compartment. I have called 5 times, they have sent out a service person once who was not able to fix the ice maker, a pleasant person I would add. Fedex rang the bell the other day with a delivery that appears to be ice maker replacement parts, although no one mentioned to us that they would be shipping to our house! I called the store to ask what was going on and when I could expect the ice maker to be fixed...the store instructed me to call back in three days! After fuming over this for three days I call and they tell me that someone, once again like the cable companies, "will be out there next week, on Monday sometime between the hours of 1 - 5, so we schedule it. I find the appliance leaking again due to the seals and finally had enough, I called and asked them to take the "lemon" back and provide me a new one that works! "Sorry, we can't do that as it is not our policy." I have had it, I am canceling payment with AMEX until I get what I paid for: a new, in good working order, $3k refrigerator! I would not recommend:
1 - Do not do business with Gerhard's Appliances
2 - Do not purchase an Elelctrolux Refrigerator
The complaint has been investigated and resolved to the customer’s satisfaction.
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Broken of water bottle stand. Kindly replace the same with minimum cost.
As a member of the Gerhard's Appliance team, I would like to offer our most sincere apologies for the anxiety and frustration this incident may have caused you. We by no means intended to inconvenience you, and are terribly sorry to hear that you were disappointed in our service.
With that said, Gerhard's has recently established a new customer service department to deal with any issue our customer encounters, as it arises. With 9 full-time staff members, we assure you that this will not happen again.
Gerhard's is committed to our customers, and providing them with the highest quality service.
I've been doing business with Gerhards for over 6 years, and have never had such a problem. I've purchased one refrigerators from them already, and am planning on going back for a second in the next couple weeks to take advantage of tax incentives offered by the government for buying new, energy efficient appliances.
I would not think of shopping at one of those big box retailers, because I do not believe they have the same level of personal service that a neighborhood small business offers, not to mention my personal belief that these large retailers are bad for our communities. In these times, its up to us -the consumers - to stand up and support our local economies.