FedEx
reviews and complaints

I ordered a new iPhone 3gs (a 700.00 phone might I add) the other day, and FEDEX tried to deliver the package on Friday, unfortunately I wasn't home, but the left the door tag saying they would try to redeliver on Monday at 12:30. I was happy to see this because I was going to be home all day :) so 12:30 rolled around...nothing. I left my home to go get my son at 2:30, and returned promptly, I checked my mail and then parked. I sat in my car and opened my mail when I seen the FedEx truck go by. The driver pulled to the next apartment building and I just figured she would walk to my building when she figured out she was at the wrong apartment. So I got out, and stood looking in the driver's direction. She walked up to the other apartment, then turned around and looked a little upset, walks back to her truck and takes the box in her hand AND THROWS IT INTO THE TRUCK...not just lay it down, but THREW IT...ughhhh, so anyway, at this point smoke is coming out of my ears, and she had got back in the truck and began to pull away. I waved and said are you looking for apt ***? She says yes and stopped the truck. When she got out, I said "Did you just throw my package into your truck?" which I already knew the anser, and her reply was - "No, I laid it down", so that to me is calling me a liar - and I said "I SEEN YOU DO IT"...she never said she was sorry or anything, just started saying she didn't understand why they didn't put the apartment number on my package, and said I don't know why the other driver didn't just leave the package here Friday - we don't have to have a signature for these phones! and then she turned and walked away, got in the truck and shut the door. (Which was probably a good idea for her) So for one, she threw my package, for two - she called me a liar, she never apologized and was disrespectful, and then didn't make me sign for a SEVEN HUNDRED DOLLAR PHONE! OMG - I am so mad at the situation...I think if I hadn't flagged her down - she would have driven off with the phone, and I would have had to track it down. I read another review that said that "complainers" should remember the drivers have to deal with traffic and idiots all day. HA! I am a nurse, and at times I deal with some pretty stupid people and equipment, so that means that when I get frustrated with my job I can take it out on patients? NOOOOOOO She better be glad nothing happened to the phone, or I would have probably done more than raise my voice and just let her walk away :0) ha ha

your web site sucks...

I live on a large farm in Upperville Va The gates are locked at night for security. FedEx demands the code which I will not give out. What happened to signing the release for them to leave a package? If they come late at night and they are the ones demanding signature not the seller, it causes a huge issue for me. There service has become so bad and the drivers speed on the farm. They refuse to deliver during the day.

FedEx delivered my 110-pound package to the wrong address on the other side of town. The owners of the address it was delivered to were nice and called FedEx to tell them they delivered a package to the wrong address (That was on a Friday). The same lady found me on Facebook and sent me a message to let me know. I called FedEx on Monday; they would try to pick it up/deliver it on Tuesday. I called Wednesday, the same answer and then again on Thursday. They finally sent me an email saying they could not give me a date that this would be resolved and that I needed to reach out to the company that I purchased from. Why should I have to either wait for a refund or go through the whole shipping mess again (When I know they are going to use FedEx)? Why won't FedEx just go pick up the package and deliver it within a 24–48-hour period of learning their mistake? Not to mention, the address it was delivered to wasn't even close to my address... How this happened is beyond me. I feel like the delivery driver either forgot or ran out of time and just dumped the package at that address and decided it was my problem to deal with. Every lost package I have ever delt with has been through FedEx...WORST COMPANY EVER.

Understand your pain. I have been dealing with a similar issue where the delivery driver keeps lying instead of showing up at our address. I have now waited two days in a row for them to actually show.

USPS has driven me crazy with errant deliveries and total lack of deliveries in the last couple years. So when I bought two items from a company in middle Missouri, I spent $15. extra to by pass USPS and use FedEx. My state is contiguous to MO and west; TN. But FedEx shipped the package two states south to Louisiana. Then they state a delay. That lasted 2 days. Finally moved out of LA and made it to my state, albeit way west of me, in Memphis. Not over yet; then it goes in the wrong direction to Colorado! Wait, not done. Next it goes BACK to MO but west to Kansas City, MO. Where next, China? And as mentioned here, there is no live soul to talk with manning a phone and NO email contact. I'm old enough to recall a time when America prided itself with good workers. Not today.

My head ready to explode, second package attempted to send from Maine to Pennsylvania for my daughter and grandkids, First diapers from Wal-Mart where Wal-Mart picks carrier, Diapers NEVER delivered when absolutely needed, had to send money so she could buy with STILL no response besides finally talking to human being keeps saying will be delivered , Then unfortunately chose Fed Ex again to ship very large heavy irreplaceable keepsakes care package, ONCE again sitting at hub, The human I spoke to and tracking claim not a valid address and no recipient, AS my daughter watching FedEx trucks drive right past. UPS, DHL, USPS competent enough to find and deliver on time, WTH can't they where have before. Daughter and little grandkids heartbroken as well as me. I pray this resolved asap!

No live person to talk to disrespect by there drivers drop off I hate fed ex

I have been waiting for over a week for a part for my water heater. It was set out on Oct. 18 2022 and was to arive on Oct 21 2022. The part is in a trailer in the Edison NJ lot around the corner from my house they have inform. me that I wont receive it till the 24th now and that I can't pick it up niether. This is the worst ground service that I've ever seen From now on I'll deal with USPS or UPS never again with FedX or any affiliate of them and I will do my best to see any body I know doesn't either

Seriously fedex is the worst company I ever seen in my entire life, always delayed shipments, false updates and lies. Omg so frustrated with this [censored]ty company. I really don’t understand how big brands like Apple still doing business with fedex

Fed ex had a good reputation but now their service is terrible. Place on vacation HOLD and ignored

Now you have to pay $5.95 to change delivery date. They use to call to give you a chance to change but not anymore. Ask for delivery in a certain area and totally ignored leaving very heavy packages outside the door so you can't open it and package can be totally drenched due to afternoon storms

Won't use any delivery by fed ex anymore. SAD

I had waited for my package (expected delivery and "in-transit) on the eve of March 25th 2010 at home. Kept tracking my package on my iphone and still had stated that it was "in-transit" still no package!

This morning (March 26th) I had checked the status and it had stated:

March 25, 2010 @ 8:30pm there was a delivery attempt and that the "customer was not home or business closed"! What a crock of [censored]! I was home all nite!

I called fedex and I asked to Freda at FedEx support if the box needed a signature. She told me no. So then I told her why didn't the driver left it at the door or left a note that there was an attempted delivery? She told me that maybe the driver ran out of door note tag. She was a dumb @ss employee! So if there is no signature required then why didn't driver left the package?!

FedEx better start turning things around, because they are going to lose a lot of customers!
I am never using FedEx again. And if I make purchases over the internet, I would select a biz that uses UPS. I have no problems using UPS in the past!

FedEx Sucks! Don't use their "shady" service! BAN FEDEX! Drivers seem to be lazy and the customer service support sucks!

This happens to me every time on the first delivery attempt. I think the driver collects packages in a certain area of the route so he doesn't have to go back twice. One day I confronted him and the driver denied it. Then apologized and said he didn't deliver that route yesterday? Go figure...

Ordered a hat. It was dropped off at my leasing office and a door tag so stating was left on my doorknob. Went to the office; it wasn't there. Called FedEx and adivsed. They said driver would check it out and call me the next day. No call came. Next day FedEx called saying driver was with them 5 years and he said that he left the package with regular people. Went to office again and looked. Still not there. They said driver had come in again and was looking for the package stating that he didn't seem to be sure he left it there.

Spent hours on phone with FedEx yesterday. Here's what I heard:
1. File a claim with the sender.
2. File a claim with the sender or FedEx
3. File a claim with FedEx
4. Do nothing.

I was emailed a PDF file so I could file online. One FX rep. didn't know I couldn't type onto a PDF file and submit.

I called the sender with my tale of woe. They will call FedEx. Last night I think I was able to, online, file a claim with FedEx. I could not attach documentation files because the FedEx application would not work properly. Thatr's another story. Today I go to Staples to fax the documentation along with a copy of the claim which I filed last night.

I was advised the FedEx driver used his discretion and dropped tha package off at the leasing office. Apparently, I have no say in this because no signature was required (not my option when I ordered the item not delivered). I placed a sign on my door advising FedEX not to drop off any packages at the leasing office.

I will not do any business with FedEx in the future if I can help it. I will ask any shipper to require a signature if possible. I will use USPS, UPS, or DHS if possible.

FedEx's business model needs some fixing. Its staff is technically inept. It customer service oxormoronic. As customers learn of the different service characteristics of the large deliverers, they will learn to move their business to those companies that provide better service.

I posted a sign on my door: FedEx do not leave any packages at the leasing office. Now to Staples.

I too vow never to use fedex for international delivery.
During this pandemic, I decided to mail two old, used but in very good condition tablets. I paid $110 dollars to ship them to tijuana bc, mexico. here i'm thinking this should cover the customs/duty charges since duh these are old tablets. haaaaaa, to my surprise, fedex shows up at my relatives house and charges them an additional $60 claiming it was for customs taxes? wtf.
Never again! why didn't anyone tell me? the value of the shipment on the paperwork was listed as only$100! yes, I called and complained but the representatives were not helpful.

I am currently experiencing all the grief that others have experienced with Fedex international. I’ve never experienced a more trifling an unresponsive group of quasi-professionals in my life.
I had no idea that their level of international service was this bad or I would have never bothered and like others I am looking at discontinuing my business relationship even domestically after all of this.
I have a package sitting in Chiangmai, Thailand that I’ve been trying to get since February 2, 2020. I have spoke with a total of 8 people, filed one complaint, wrote a letter to the managing director of Fedex Customer Experience, and recently like others stopped payment on the $400 charge that they had charged me for my package that sits where it originated.
My final effort will be to file a loss claim to see if that will spark some reaction OR see if I can get the DHL to pick up the package and get to me. This has been a horrific experience! my friend who sent her package thru the Thailand post office got her package 5 days later at a quarter of the price. Big Mess!
Now I understand why Amazon discontinued their relationship with FEDEX.

Horrible/unreliable and non professional service provided by FedEx. un believable Slowest service, I have no idea how they surviving.This is first and last time we are using Thier service. Due to their slow service we lost around $10, 000. Since 2 weeks goods have not arrived from Hong Kong to Toronto . DHL takes 4 days and almost same freight charges.

I tried shipping my phone back to the US after I left it in Columbia and went through all of the hoops needed for customs documents and forms, and after 2 weeks of talking to Fedex personnel and trying to figure it all out, my friend showed up at the location in Bogota only for them to deny allowing her to ship it back to me. Never doing any international shipping through Fedex again. Extremely frustrating experience.

I will NEVER NEVER NEVER use FedEx to ship to Colombia... my story it's very similar to the customer that send a used laptop to Peru.
FedEx DON'T offer INTERNATIONAL services, deliver only within in the USA please it will safe us "customer" money and time because your international service is HORRIBLE!

DO NOT SHIP FED EX THROUGH AN "AUTHORIZED FED EX RECEIVER!
Had 3 pieces of luggage shipped FedEx through an authorized FedEx shipper. All 3 bags were picked up at our hotel and then dropped off at a MailBoxes, etc. location (1 of 3) in Firenze, Italy. The date was July 28th, 2017 when Fedex received our bags. Yesterday, August 14th 2017 I received the last bag. I tracked our bags throughout their journey abroad - they traveled more than we did!
I made SEVERAL calls to FedEx International which over the course of a week involved 3 "personal" trackers and 1 supervisor. Wait a minute - did I tell you that FedEx has a "money back guarantee" if your bags do not arrive within 5 days from Italy? I was told on all my conversations with FedEx that I could not request a "refund" until ALL of the 3 bags were delivered to my house.
I called FedEx today and spoke with a representative from their Customer Advocate Department. I was informed that "because I used a FedEx "authorized" receiver - FedEx did not get the money directly - and they were unable (unwilling) to refund any money. $512.00 WAS CHARGED to my credit card but because FedEx did not handle the exchange personally they were not responsible. H-E-L-L-O ? FedEx picked up the suitcases! The "advocate" informed me she was unable to assist me and that I needed to call Italy. I decided to call my credit card company and asked them to REVERSE the charges. They agreed I had a valid claim and did so immediately. Gee - wonder how long it will take FedEx to call me now that they won't be getting any money. So glad I kept copies of everything.

I shipped a package with FedEx on 09/21/10 from USA to Canada. It was a gift for my parents who were going to stay at a Canadian hotel for the weekend and come back to USA on Monday 09/27/10. I paid FedEx $68.99 for the package to be delivered on 09/23/10. However, they could not deliver it until 09/24/10, Friday. I received calls from them several times saying that I need to set up account with them to pay the $110.36. I spent several hours with many FedEx representatives to set up an account and sort everything out and stressed several times that the package be delivered that day. I check on Saturday, 09/25/10, and the package is not delivered. I call them and get informed FedEx Canada does not operate on Saturdays and said they will delivery on Monday 09/27/10. I told them that they are not going to be in their hotel because they and returning back and I requested the package back. I get charged another $68.99 for the package to be returned. I received the package on 10/01/10, after one week, even though I paid on 09/27/10. So in the end I paid total of $248.84 for a gift that my parents received 2 weeks late.
I called back FedEx about submitting a claim. They were diligent enough to call me to get paid for the duties and fees and not gets a call back saying they can not deliver the package on the last day it could be delivered. They refused to refund any portion of the total amount. On top of that the return package was packed poorly, which resulted in receiving back a broken bracelet that was the gift. Even though I packaged the bracelet in a hard jewelry box.

I agree with the reviews . FedEx Peru is horrible . I sent a envelope with Christmas cards . I paid $85 here in U.S. and FedEx Peru is asking $ 29 more . It is unfair . I hope this problem can be solved before Christmas .

FedEx in Peru is a complete joke and e extremely expensive to use.
My vet shipped a small vile of blood from Lima Peru to the Kansas State University rabies laboratory using FedEx. I spent a lot of time and money to get the white cells of blood in that little vile. It was packed in a small box containing ice to keep it cold. It was picked up a Friday afternoon, the cost for the FedEx shipping was $146.42, they told my vet it would get there in three working days. It Thursday today and I called the University it has not gotten there yet, so I looked at the tracking once again and it is still sitting in Lima, only 25 minutes from my house. I called FedEx International in the USA and they told there was nothing they could do, the local FedEx had to deal with it. I called the local FedEx they were just as lost. I gave them all the information once again and told them I had expected a professional service which I never got. I got no explanation from them and was asked to give them my phone # so someone could contact me during the day. It has been almost an hour an I have not heard back from them.
My vet was told three working days guaranteed, the three days have past and still resting in Lima with the ice melted. The test is need for our dog to be able to go to Germany with us. It is required by the German government. In all I spent well over $250 and a whole days work to do this and FedEx messed it completely. I will probably have to do it all over again. Thanks FedEx. The university of Kansas had recommended using FedEx, so I did and got crap from them.
The funny thing, it is almost a joke, I have used them in past with documents sent from Lima to Florida and got basically the treatment. Way way expensive (around $150) and it Would get there five or seven days later. I wonder how can a professional company survive internationally with such horrible service. Hope I never have to use FedEx again, specially in Peru. Hope this is helpful to somebody or they will find out for themselves.

Your Accounts Person namely Mr. Hamayoun at Blue Area Islamabad Office has misbehaved and threatened of dire consequences to our esteemed senior staff member while follow up for pending invoice.
FedEx Islamabad owe an Invoice on account of repairs and maintenance of their vehicle from our company. they have not cleared their dues.
We strongly condemn rude attitude and non payment from your kind end.

I have a very serious issue to discuss today and thats about a person in Peshawar branch of FEDEX his name is MUMTAZ he is a black mailer and racist and ppl are sick of that man i dont understand what is that man doing in such a well known organisation he is ruining organisation reputation .
rude and arrogant man because i am sure FEDEX never tried to go over there and check him out what is he doing a briber and a thieve sick of such ppl now now just Pakistan's bloody department but we have to face such ppl in such organisation huh?

there is a guy in Peshawar FEd EX office his name is MUMTAZ believe he is treating ppl like FEDEX is his own property and he is not an employee he is a blackmailer and extremely rude person i dont know what is that bloody doing in such a well known organisation . a racist and ugly person ppl are so sick of him.

I've been noticing that FedEx in MA has been getting rid of the workers who are American and been working with some cheap contractors who do not have their legal papers. They have a social security and driver's license, but no proof of residency in the US. And not to mention that the drivers do not speak English properly. You can't understand them, just lack of communication.

Issue Resolved...no more complain...he was an innocent guy
Today Fedex staff member, Named Mr Yasier, cell no. [protected] really misconduct us. he was saying 1 pm that he is on the way to deliver our package. At 6. 30 pm we try to call him at least 10 times, but he didnt pick the phone. This package includes very very important documents and it was very necessary to get them asasp.
I am really in anger and want serious action against him

I am new small business owner and fell into the "FedEx" is THE company to use. My packages must arrive on precisely the date and time marked as they are medical in nature and the patient is usually at the office. I have had charge variables from $20 to $40 to the same area for the same service. I the got my first statement/invoice of charges and about puked. I then called to get a business account that promised much lower rates for all of my delivery areas however, I was kept in limbo over my first packages sent that the contract was retracted and penalties, extra fees and collections are involved. This, I would never agree, is 'best business practices.' The status of the small business is still so unknown with the new
Presidential programs coming up - FedEx seems to be preying on the very economic group that has kept them viable. Billionaires don't ship much, they go pick it up or but it and bring it home on their private jets. The middle class is what has kept America moving, growing, and perpetuating the 'dream' in those that live within and outside Her boarders. FedEx nearly went under and it was the middle class that kept them alive and injected cash and loyalty into that flailing company. The same consideration for those people would be a new way to do business but a sure way to stay in business!

Fedex often overcharges us without prior authorization. Sometimes they overcharge just a few bucks and sometimes $20 or more. Their website defaults to "no signature required" lately which hasn't been there before. I guess they decided to not be responsible for delivery anymore.

FedEx staff lacks in professional spirit, attitude and respect. Furthermore, their complaints department do not respond to any of the complaint.

I Googled 'Fed-ex and fraud, ' and this site came up.

I am an individual with a Fex-ex account. The account is under my business name, though this is my own business, and I am the only "employee." I make frequent visits to my local Fed-ex for shipping. In the last year, I have been overcharged for every single shipment I have made. For one shipment, I was overcharged over $100. I pay when I drop off, and though it is charged to my account, I do get a receipt. After being overcharged once, I got into the habit of checking my credit card account every time I make a shipment. And each time, I have been overcharged.

After seeing yet another overcharge today, I telephoned Fed-ex, and someone there had the audacity to tell me that what I pay when I drop off a package (after it's weighed and my choice of shipping has been finalized) is "really only an estimate." ? I asked them how in the world they think they can run a business like that. I mean, this is a business transaction. What if I were paying cash-- would they come back to me with an invoice to pay more? She answered that, yes, they would send me an invoice for more money-- even though the package would have already been delivered.

Can you imagine going to your local grocery store, buying your groceries at the price given on each item, checking out and paying the total for it, and then a week later, your grocery store decides that what you paid was really only an "estimate, " and that you, in fact, owe them more for those groceries-- so they just automatically charge more to your credit card?

Not only is this bizarre, it's downright dishonest and smells a lot like a scam to me. I'm guessing that they do this consistently to big businesses that use Fed-ex exclusively for all their shipping. Their companies are so big that I doubt anyone is checking every Fed-ex charge, so these businesses are consistently overcharged-- and Fed-ex gets away with it. Because my account is under a business name (but I'm only one person), I guess they figured they could get away with it. Well, not with me. I'm dropping my account, too. USPS is looking better and better.

Similar situation happened to me, also. I was charge $13 extra for every package that I have shipped. Instead of dropping off, I scheduled pickups from my office. They claimed that I am charged for not shipping from my billing address, which is valid in their book. I have called and went online and went through 4 different departments with FedEx, they eventual told me where my default ship point is setup is in their internal system, where I am not able to look at or confirm or even question.
Their account setup procedure defaults your billing address as your ship point. So whenever I ship from anywhere other than my billing mailbox, I am charged an "alternative address shipping" fee. I have since stopped using their service, but their fraudulent business practice needs to be told.

Hi,
I'am Zoran Bundalevski with White House Shipping a logistics company. We provide a complete shipping solution for domestic and international shipping with the flexibility of UPS and DHL International transportation at discounted rates, many service level options.
If we can provide you with the same or better service at a lower cost(average 10%-20%)will you ship with us?

Regards,

Zoran Bundalevski
White House Shipping
Shipping Consultant
Phone:[protected]
Fax :[protected]
E-mail:Zoran.Bundalevski@whs-us.com

You're not alone -- I run a major retail service and ship exclusively international. For MANY months, FedEx has been adding random 'courier pick up charges' to my account, EACH one being $4.00. I don't use a courier pick up, as we've been dropping off our parcels since 2001. I may ship 25-100 parcels a week, and I'll find at least 1/4 to half of them listed with 'courier pick up" at $4.00 PER PACKAGE. No one, not even my Fedex rep can figure out why this is happening, then it takes weeks, sometimes months to get a frigging credit or refund check. It's still happening now. The gentlemen who commented after the complainer above, obviously works for FedEx.

Was there a problem with simply contacting the billing department (not 1-800-go-fedex), and requesting the pick-up service be removed from your account?

Dropping FedEx because of something you did not do is no reason not to use their excellent service.

I say excellent, comparatively speaking...

You'll switch back soon enough once you get tired of the competitors slouchy service.

I missed A FedEx Delivery on Friday 17 around 5:30 PM. I called them to see if I can pickup the package that day they said office are closed around 6PM. They will attempt redeliver Saturday 18 April 2009. I stayed home all day waiting for the package, I didn't go anywhere. Here come 7:50 PM no body came through the Door no Track pass by or nothing of FedEx. I went online and Tracked my Package and surely there is a message "Customer not available or business closed". I called FedEx they said nothing they can do and my package will be available for pickup on Tuesday or if I want then to attempt delivery on that day. FedEx is a big Liar their workers definitely lies that they have tried to deliver a package while they didn't even try. No note nothing straight out lies. Very very inefficient bad liars.

I have a complain about the delivery of documents I had send it one week ago to Basrah Iraq and these documents are very important and they should had delivered it on Thursday but till the time of this letter (Saturday) no body delivered it and when we call them in the sender office (Muscat – Oman) they cry on us and say it had been delivered and when we call on them office in basrah & Baghdad they say it is still in the way?
Are they liars? Or are we stupid?
I have the number of the document and all the necessary things, so if some body contacts me regarding it I will be happy.

I just wanted to let you know that my mother works for fedex express and I tracked the package online and had her look at with me. I worked at a mail and more which is like a mailbox etc. for three years so I am familiar with the problem that you have are or actually had. I am not sure if your problem has been solved yet but I was going to let you know that it look like your package is in Richardson Texas being held in fedex possession due to the fact that fedex picked it up but the actually return address was for fedex ground not express. It looks like the package is at pickup and has been there since may 10th at 11:36 AM. I am sure if you call the fedex line and keep saying representative over and over until someone gets on the phone you can ask for the customer service number to the richarson texas location and if you explain what happened they will probably fix the problem and send it to you. If you havent already gotten your tapes I wish you the best of luck... I had a package that I sent one time and well some how they screwed it up and the driver that was suppose to deliver it in Fl. had the package looked at it and thought that he was delivering it to the people that sent and they sent it back to me thinking I was suppose to be the one getting it. I was so upset by the end of it that they refunded my money, fixed the problem and sent it for free.

You should have been there the first time to get the package, not the drivers fault you were in the [censored]ter. If you want a guaranteed delivery time, pay for the extra service cheapo! Have a great day and pay more attention when you order a package!

I live in a 75 unit apartment building in Rutland VT USA. Fed Ex drivers are too lazy to bother to ring the particular apt buzzer so they leave any package in the breezeway unsecured 9 out of 10 times. Those tenants that see this end up delivering the package to the recipient or thieves steal the packages! On October 15th, 2020 we will start boycotting and shipper that uses Fed Ex. We will also file A FEDERAL LAWSUIT against any store that continues to use Fed Ex that violate the Americans With Disabilities Act ("ADA") !

Been dealing with Fed Ex Claims for almost a month now. Very delayed. Poor and unorganized responses. If they would directly address the situations reported I feel they would be delt with in a more professional and timely manner. I also feel very unappreciated as I have followed the process outlined and provided evidence that clearly depicts a shipping damage claim. Yet they deny the request and ask for more detail. I took photos and showed how things were packed. I also made notes on the photos to back the claims being stated in my case. Just very disappointing all around and shows signs of poor or lack of departmental management.

Fedex is the worst delivery service I have ever experienced. I am in my 70's and don't drive, plus having very weak knees due to arthritis. I order my groceties from Amazon and Walmart. Walmart now has two day service delivered to your door. I had a delivery this afternoon, not an hour ago, the driver put my boxes out in the yard instead of at my front door. I have a sign on my deck screen door stating all deliveries inside on the porch. I have trouble getting these boxes up the stairs. Today I had gone out on the porch just as Fedex arrived, I watched the driver drop my boxes in the yard. I called out to him to bring the deliveries onto the porch. He waved me oif, shook his head no while busily talking on his phone via a head set. This isn't the first time, plus I have called and filed complaints and nothing changes. I wish I could do my own shopping like when I was younger, but I can't. I feel sorry for thise of us Senior Americans that have physical limitations but clear minds. We are being abused by the very companies that should be making life a little easier for us. This is disgusting treatment of the elderly.

My package was supposed to be delivered on a Tuesday, and it is Thursday and has still not been delivered. I called FedEx 3 times. Wednesday afternoon I called and they said they guaranteed they would be there between 6-8pm. I waited all day, no delivery. Thursday I waited all day at home AGAIN, and did not get anything. I called at about 1:30 and said they should be there before 5. I check online and it says "delivery exception" when NO ONE rang the bell or left a slip. The driver was too lazy to drop off the package and they all cover for each other. Still no package and I got overnight shipping. WHAT A SCAM!

Received an opened parcel, with no paperwork, dropped of by an unknown person, not a Fedex employee. I notified the call centre and was told to expect a response within one day. Next day the employee is 'busy', someone else listens to my complaint. No response. Asked to speak to a manager. 'Lee' or 'Leigh', the manager, said she will get back me with answers within one hour.Still waiting. I told them nothing was missing from the parcel, since 5 parts of everything was ordered and in the box. Three days later we start assembling and find the specialised oil, only one off, missing. It will only cost me around R90 to replace, but I will go out of my way to tell everyone as many times as I can of the service I received.
Do not use FEDEX couriers - their service is pathetic if something goes wrong.
Waybill number is [protected]
Call centre numbers : [protected] 9 and [protected] - Very friendly and absolutely nothing is done.

We've moved to Australia and tried to get some boxes shipped over (small boxes with personal items in). Took 6 weeks to get the account set up in the first place, then finally organised a date for pick-up - the driver never turned up. Not given any answers for this, organised another pick-up and the driver refused to take the packages as they had personal items in and Australia doesn't accept them! I've checked with customs and there's a whole department dedicated to shipping personal items so this is complete rubbish. This was a week ago and I still haven't had any response from Fed Ex so my boxes still haven't even been picked up. Crap customer 'service' and nobody has a clue what they're doing. The account 'manager' is Gemma Mynes - never deal with her or Fed Ex at all, the worst experience I've ever had.

I phoned ±3 weeks ago to get a quote. I had to phone back three times, and eventually got prices over the phone, but never received a written document, either by Email or fax. When I queried it, I was told 'the computers are down, our email doesn't work'.

The customer order has now materialised, the quantities are slightly different, so I need a re-quote, and then I can ship. When I phoned, I was told the computers were down, so no quote could be done. I phone a few hours later, and the computers had just come online, and I was told you will have quote in 10 minutes. 30 minutes later nothing.

I phoned the 0800 number on your website - it doesn't work. I phoned your national number (011). I was put on endless hold music. I gave up after 10 minutes of holding. I sent an email via your website - nothing, no response.

If you are not making as much money as you think you should, it's not because of a 'world economic melt down'.

I ship the package on 8/11/2016 promised to be delivered on 11/11/2016 from Burnaby Canada to Accra Ghana paid $235 for a cell phone shipping iPhone s 6 model because of battery inside is held in POYLE GB customs I sign a form for hazardous material and gave it to FEDEX agent today is 14th still held there and FEDEX doing nothing to get a release and ship it to destination

Apparently FedEx doesn't deliver anymore; you must meet them to get your packages.
I needed a package delivered urgently so I paid the extra money for Express Delivery. My package was supposed to be delivered on Monday, 5/10/10. Or so I was told. When the package did not arrive when scheduled, I called to follow up. I was told that the package would come in the next day. Sometime.
I received a call at 9:46 a.m. on 5/11/10 and was told that the driver's truck was "broken down". Could I meet him? Seriously. As stated earlier, this package was urgent, I really needed it, so I drove the 7 miles and met him. When I got there, I was not given my package (that the driver had in his hand) right then because the driver was on his break. I was finally able to sign for my package at 10:12 a.m. Also, the driver must have repaired his truck between the phone call that I received and meeting him, because he was able to drive away.
Upon calls to Customer Service, I was told that the package did not arrive on 5/10/10 as it should because:
a) Incorrect address,
b) Incorrect phone number or
c) Driver Error.
These excuses varied with the various/numerous customer service representatives with whom I spoke. When I told one of them that Iwas forced to drive to pick up a package that was supposed to be delivered, I was told that "that was on me".
I am filing a complaint with the Better Business Bureau and will NEVER use FedEx again.

So, on the day of June 1st, 2009 I was driving home from grocery shopping, and a fed. ex. driver hit me, he was speeding, and damaged the drivers side fender and door. I filed a claim with them, and Michelle Burrows of "Broadspire" is handling my claim, and it is now over a month later, and still NOTHING! My car is still damaged, and I have medical bills. Fed Ex Is a horrible company.

It used to be that business could count on Kinko's service to get the job done. FedEx Kinko's really needs to improve their selection process. The people they hire are lazy and stupid. Some don't even speak English clearly.

Ok, exactly what went wrong?

I work at a kinkos in the valley and run production. There is no excuse for poor customer service because it is our bread and butter, and I would definitely bring it up and ask to speak to a manager. With the economic downturn, most likely a manager will be available during office hours (9-5) on weekdays. Unfortunately employees are spread thin and those with tenure are spread few and far between. It seems the person you dealt with had no expertise in the production part of the business. We definitely need more training in most areas, as you can never learn too much, but our customers also need more advocacy, but since we are a corporation, they tell us to say yes we can, no matter how tight the schedule.

We have our ups and downs, however there are some duds that are burnt out and only stick around for the paycheck. This is not my chosen career path, it pays my bills, but irregardless, it boils down to work ethic. Either you got it or not. I come in everyday and try to exceed my customer's expectations by providing pleasant knowledgeable service. This company is concerned w/ its bottom line. TWe have fewer people on each shift, sometimes having to work by ourselves, handling Shipping, Production, Signs and Banners ancd Customer Service.

I get it is part of the game, but the company has let us down. They are not staffing sufficiently, They cut our bonuses, they stopped matching our 401k. they launch a new campaign called "Clean and Bright" - where we basically have to double as the cleaning crew. The CEO yes you Mr Fred Smith has the audacity to Insult President Obama. All this while sponsoring a Nascar driver/car and footing the bill for SuperBowl commercials. Get back to the basics man. Stop giving it to the little man Show some Corporate Responsibility if that still means anything today.This is just my twenty cents, Thanks for the platform. Kinkos Employee Valley of the Sun

mofos did not deliver me my sanyo video camera for 2 months!
had to pick it up myself

i live in spain malaga

damn... hate them

To Whom It May Concern:

I feel it is necessary that I address the challenges we had with a recent freight shipment.

On Monday, January 21, 2013 I called to schedule a pickup. I was on the phone with a FedEx International freight Rep for over 30 minutes, the rep gave me a booking number, not an AWB or any other information and hung up. I called back as we ship each and every day and know we need an AWB. During the second call I was transferred three times and finally told FedEx does not pick up in our zip code. Upon hearing this I asked to be transferred to a supervisor waited 20 minutes. The supervisor told me the same information. At this point I contacted a courier company for pick up the next day.
To my surprise the next morning I was forwarded an email from the owner of our company that she received from FedEx:
“FedEx Freight does pickups in Marathon, FL. With pickups in the Keys we send a 3rd party courier to the location in order to pick up the freight for us they bring it back to the terminal in order for us to ship it out”
Thanks Kyke Lovitt Tuesday, January 22, 2013 10:57 AM”

45 minutes later I received an email from another FedEx rep:

“Yvette,
I spoke with my dispatcher and was told that we do service Marathon, FL however we only service this area on Monday’s since it is an extended area. I am so sorry that you have been given so much incorrect information.
Beverly
At this point my opinion of FedEx was lower than before. I decided to email our sales Lily Moreno only to receive the below response:

I will be traveling on business and will be out of town this week from Tuesday, Jan 22nd thru Jan 25th, 2013. I will not have access to email or phone calls. For customer service issues, please call 1 800 GO FEDEX [protected]). For billing issues, please call [protected]. For urgent matters, please email Carlos Manrique: carlos.manrique@fedex.com. Otherwise, I will answer upon my return.
I emailed Carlos and no response. Aprox. one hour later, Lily Moreno calls me and I explain to her the problems. She stated she would call me back, which she did and gave me a booking number ‘MDL221556” and said FedEx freight would be at my facility by 4:00 pm. I asked if I needed an AWB or anything else for driver and was told the driver would have documents. One hour later FedEx rep Carlos called me and again I explained the shipment challenges to him and he stated I did need AWB and he would email me one to complete, which he did only after the driver arrived and departed.
Yvette,
Here is a PDF copy of the BOL for you to enter your shipment information. I was unable to forward it to you from my blackberry earlier. Hope you can use it.
Carlos O. Manrique
Account Executive
Strategic Development
6100 NW 36th Street Miami, FL 33166

On Thursday 24th I received a call from Peggy McDonald telling my freight was sitting in Miami and they had no paperwork for this shipment. You can only imagine how frustrated we were at this time. I explained to her the week’s problems with FedEx & was told my freight would not move until I supply the AWB. I asked Peggy to email me over what she needed and she stated she needed to have another facility pick up the freight as that facility did not handle the shipment and went on to tell me she would call Lily and have a talk with her. At this point I filled out what Peggy sent to me and emailed back immediately.

I was out of the office Friday so Deborah was taking my calls and the following occurred:
On Friday the 25th another call came into our office from a gentleman in a warehouse stating he needed paperwork in order for the shipment to be put on the plane. She explained to him that the paperwork was sent with the package and emailed afterwards as well. He stated he needed a Shippers Export Declaration faxed to him. Due to all the previous challenges and constant changes she stated we would only email it so we would have a paper trail. He was asked to email one to her so we would know we were providing exactly what was needed and could track it. We never received anything from him.

Approximately 20 minutes later another call came into us from Nettie Jones requesting a FedEx Export form. Deborah told her a call came in stating we had to provide a Shipper Export Declaration. The FedEx rep told her that was incorrect – that a FedEx Export form had to be completed. She asked Ms Jones to email one – not fax one to us and it would be emailed – not faxed back. A form was emailed to Deborah which was completed and emailed back at 12:26 p.m. with the following message on the email to Nettie Jones:

Hi Nettie,

Here is the form you requested. Confused as to how a FedEx manager created an AWB without one in the first place.

Hope this gets the shipment moving as the confusion with FedEx has been going on since Monday with this shipment.

At 3:45 p.m. Ms. Jones from FedEx called Deborah again and asked for the form to be completed and emailed to her – stating she never received the one that was sent at 12:26 p.m. earlier in the day. Deborah stated it seems very strange that everyone else received it but her as it was also sent to the owner of our company and another employee. She also had an email receipt that Ms Jones had received it. The email was again sent to Ms Jones.

Over the weekend our customer in Dubai phoned Deborah at home and asked what in the world was going on with his shipment. Please note she explained that FedEx apparently has too many challenges with freight shipments and advised we use another company for his shipments in the future.

Yvette Vargas
IKAROS AVIATION, INC.
12690 OVERSEAS HWY
MARATHON, FL 33050
[protected] PHONE
[protected] FAX
ASA Accredited
Tac2000 Registered
Confidentiality notice: This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law and property of Ikaros Aviation, Inc. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy or delete all copies of it.

-----Original Message-----
From: Lilly Moreno-Mole [mailto:lilly.moreno-mole@fedex.com]
Sent: Thursday, January 24, 2013 8:40 AM
To: Peggy McDonald; yvette@ikarosav.com
Cc: Carlos Manrique
Subject: Re: Received Fax From: [protected]

Thanks Peggy for your help with this.

----- Original Message -----
From: McDonald, Peggy --- Supv-Operations --- MDL [mailto:peggy.mcdonald@fedex.com]
Sent: Thursday, January 24, 2013 08:21 AM
To: Yvette Yargas ; Peggy McDonald
Cc: Carlos Manrique; Lilly Moreno-Mole
Subject: RE: Received Fax From: [protected]

Here is your express tracking#871336034837and your new booking#[protected]

I have also scheduled the pick up for today and once express gets it you can track it or call the number I e-mailed too you earlier

I did inquire about express picking up in the Keys and was told that they do pick up in the Keys similar to how freight picks up in the keys via a cartage agent

Hang on to the number for express that I provided too your earlier and call them with any of your Express needs

Peggy

-----Original Message-----
From: Yvette Yargas [mailto:yvette@ikarosav.com]
Sent: Thursday, January 24, 2013 10:06 AM
To: 'McDonald, Peggy --- Supv-Operations --- MDL'
Cc: carlos.manrique@fedex.com; lilly.moreno-mole@fedex.com
Subject: RE: Received Fax From: [protected]

Peggy,

Here is the signed copied (2) of our invoice,

Yvette Vargas
IKAROS AVIATION, INC.
12690 OVERSEAS HWY
MARATHON, FL 33050
[protected] PHONE
[protected] FAX
ASA Accredited
Tac2000 Registered
Confidentiality notice: This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law and property of Ikaros Aviation, Inc. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy or delete all copies of it.

-----Original Message-----
From: McDonald, Peggy --- Supv-Operations --- MDL [mailto:peggy.mcdonald@fedex.com]
Sent: Thursday, January 24, 2013 8:00 AM
To: Yvette Yargas
Subject: RE: Received Fax From: [protected]

Please sign 1 copy of the commercial invoice and I will make a copy

Once express picks up I will e-mail your express tracking# and you can track it

-----Original Message-----
From: Yvette Yargas [mailto:yvette@ikarosav.com]
Sent: Thursday, January 24, 2013 9:55 AM
To: 'McDonald, Peggy --- Supv-Operations --- MDL'
Cc: carlos.manrique@fedex.com; lilly.moreno-mole@fedex.com
Subject: RE: Received Fax From: [protected]

Peggy,

I have completed the documents you sent to me, since the older documents supplied by my FEDEX agent where not correct.

Please advise us as to when our shipment will be traveling and a copy of the new booking number you stated we needed. I will need this to pass along to my customer.

Yvette Vargas
IKAROS AVIATION, INC.
12690 OVERSEAS HWY
MARATHON, FL 33050
[protected] PHONE
[protected] FAX
ASA Accredited
Tac2000 Registered
Confidentiality notice: This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law and property of Ikaros Aviation, Inc. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy or delete all copies of it.

-----Original Message-----
From: McDonald, Peggy --- Supv-Operations --- MDL [mailto:peggy.mcdonald@fedex.com]
Sent: Thursday, January 24, 2013 7:36 AM
To: Yvette Yargas
Subject: FW: Received Fax From: [protected]
Importance: High

Here is the darker express bill

and other thingf is that thier costomer not good treatded in islamabd bye

hi im from afghanistan i apply for uk visa but uk embassy in islamabad there is many problem i got first in bus who one thieft my pocket visa fees and the other think is that police comes over so plz fedex office transfer to peshawar there police is good thanx.

PLEASE KINDLY LOCATE MY SHIPMENT WITH AIRWAY BILL NUMBER [protected]
IT WAS BOOK IN NEW DELHI INDIA
BOOKING DATE WAS 05/02/2009
DESTINATION LONDON,
IT HAS NOT BEEN DELIVERED.
SIR, I WILL BE VERY HAPPY IF THE SHIPMENT IS DELIVERED.
THANKS FOR YOUR KIND COOPERATION

hey sommerset, i have a tissue so you can blow your nose and wipe your eyes. get over it.