Etihad Airways
reviews and complaints

Good Day,  

After Biding and paying extra my wife has to agaim go through the same issues at both airport .now can you contact Abu Dhabi Airport counter and Minsk airport counter. Guys I did mistake to upgrade if I would know before my wife will have issues Instead of having good flight positive supprice we have problem.. And she is more upset on me why I had to do this upgrade

Please refund all the money you chraged and I would like to raise a official complain for all the stress my wife and kid had to go throug. I did not expected from a well know airlines this kind of communication error after charging upgrading both flights you dont inform your Airport staff. At present my wife is in Abu Dhabi airport and I told her to not approch any more your counter as your staff told flight is full and no seat for her in Bussiness class. See attached both charges for the upgrading the seats on my Credit card.

Again requesting please send me your corporate office or VP email ID. I would like to inform him how good is your program and the guest are having what issues when they pay more and go through all the issues.

Deep Kumar Singh

+91-[protected]

Sent from my Samsung Galaxy smartphone.

I am Paul MaxwellPonseka. I travelled with my family on 14th June 2018 Kochin to Manchester (EY281/EY21). When I collected my luggage from Manchester airport, I found
One of my luggage box was wet with oil or some chemicals (it was Orange colour with bad smell.). I reported to the global baggage solutions Reference number: MANEY 25040/14jun/15:15. When we opened the luggage box we found all most all the clothes were soaked with orange colour with bad smell. The clothes all were new costly sarees, gown, trouser, blouse, T shirt and salwars.. I hope you understand the stress and pain we faced in fewdays. I hope we gets gentle compensation. I tried to claim on mishandled baggage form but it is not working. Kindly do the needful
Many thanks
Paul Ponseka

Dear Ethihad
We travelled in flight number EY 682 to Abu Dhabi and EY 212 to Mumbai and from there Visakhapatnam on Jet airways. Date of journey was 19-20 th June. Our luggage was opened and stolen all valuables by your baggage handling staff. My new Iphone 8plus, new Ipad and USD currency about 800 etc and some gold was missing from bag. Pls help me to recover the above items and cash.

Climbing to Gold member status in less than 2 years, I thought that my loyalty to Etihad would be recognized however this doesn't seem to be the case.

As of October 2017 (8 months ago), I am still waiting for missing miles to be credited to my account. Out of 12 flights, 3 have been credited after months of waiting and 9 are still pending.

I'm losing my patience but the only replies I get are the copy and paste standard "we are looking into your case and will get back to you"... Imagine if they weren't looking into your case after 8 months of waiting!

I haven't been able to make any bookings with miles since they simply aren't being credited. I simply can't understand why Etihad Guest takes so long when all other airlines (Cathay Pacific, Alitalia, Czech Airlines, Delta, Lufthansa, LOT Polish, German Wings, etc.) credit partner airline miles within a week maximum. 8 months is simply lazy and sloppy.

The case number is INTR: [protected] in case anyone from Etihad has the desire to genuinely look into it. I am still waiting to be called by a supervisor but I guess they don't dare to contact customers.

At this point I ask for 1) compensation through Bonus Miles or a ticket, 2) A deadline for all 9 pending flights for when the miles will be credited.

Regards

I am Hoda Diab Ferig with reference code NODOAE flying now to AUH. The flight is extremely cold and cabin crew rejects to distribute blankets due to only 5 available to all passengers.
This is not acceptable from Etihad airline and I am very surprised to see such things happen in big airlines like you.
I would like to know what action will be taken and if you have no solution please let me know.
My contact during my visit to Abu Dhabi is [protected] or e mail [protected]@hotmail.com.

Etihad Airways [RQID:642782]
My wife's flight EY460 to Melbourne on 17 May and was told originally that as Etihad Airways had cancelled the flight a refund would be forthcoming.
However I am now told that "it is not our policy to refund the amount paid for the upgrade bid" under our terms and conditions.

Note clause 12 of the terms and conditions :

"There will be no refunds, credits, or exchanges once your Offer has been accepted by Etihad and your credit card has been charged, except under the following conditions:
- The flight for which your Offer was accepted was cancelled, and Etihad re-accommodated you on another flight but in the class of service of your original booking, in which case the amount paid for the Upgrade or NFS will be refunded to the payment card that was used to bid."

I seek the full amount of the bid for the upgrade as Etihad cancelled the flight and re-accommodated her on another flight.

Respected Sir,

On April 17th I purchased flight tickets for my parents (Mada. Manmadha Rao, Mada. Ratnam.)
I(Ganesh Mada) paid using my Bank of America Travel credit card.

On Jun 9th is travel date which is from HYB to IAD.

My parents could not present my photo copy of credit card. Because recently I lost my credit card and reapplied for new credit card. Bank gave me new credit card with new card number.

So we were unable to provide old card details. Etihad Manager from HYB airport told us to pay again the amount to travel and that amount can be refunded once we called to Customer service.
But we are not getting any relevant response. Each representative saying differently. One is saying I will get refund in 24 hours automatically. Other one is saying it will take 14 to 20 working days.

Please refund us the 2nd payment. Tell me if you want me to send my ID card any other details in this case.

Reservation Number: NSSLAT.
My email id is: [protected]@gmail.com
Phone: +1-[protected].

Hi sir my name is sayed farid I am traveling from Kuwait to abudhabi, abudhabi to Banglore,
And Banglore to Hyderbad all etihad airlines and connecting flight.
Know I am in banglore Airport my banglore to hyderabad flight missed because they was closed 20 mein before boarding gates.
19 people is with me same as me after suriya sir is manage 14 people flight and departure 14 people from banglore to hyderabad I don't know what I do now he is saying me you stay here and go tomorrow what I do now

I am so angry what I do. The management is [censored] like that that etihad airways.

Hi!
this is to bring to your notice that while i was travelling from sri lanka to gaborone in botswana on the 31st of may 2018 my first flight of a320-100/200 ey 604 of 04.35am was delayed due to a technical fault.
Due to this my all the other flights were delayed and i arrived gaborone on the 01st of june 2018 through cairo.
Hence i did not manage to collect my baggage from the gaborone airport please do the needful to give me a proper feedback because air link office at gaborone just recorded my complaint on a paper.
Tickets details are as follows:
gbe sa 8454 01 jun0900 021
jnb ms915 31may1655 021
cai ms915 31may1655 021
0 077 ms 545415

thanking you in ana anticipation of a favorable reply.
Kumbure gedara thushara priyantha kumara
00267 [protected]
[protected]@fours.Co.Bw
[protected]@gmail.Com

I have been asked to pay 6833 rupees for name error. It was technical fault in your website. I have attached the name that was shown in the ticket I booked, my passport as well as the money charged from me. The online ticket that I have been received showes the name madhuri jaypal nainani. However, while checkin the name showed was Jaypal Nainani/Madhuri for which I have been charged for. Kindly refund my money as it was not my fault and technical error from your end

After lot of time waiting, they told me they willl not let me fly if I dont pay 6833 and I had to pay that

In the website, it is not mentioned to write the middle name in family name or full name

In the website when I checkin, it showed madhuri jaypal nainani. While in ticket, it showed jaypal nainani/ madhuri which was fault from their end

Dear Etihad team

This is my 4th follow-up email. I have not received any response from your team. If I will not get response to this email I am going to complain Consumer Protection Section of the Commercial Protection Directorate of Abu Dhabi Department of Economic Development

Kindly request you to respond ASAP.

Thanks.

Prasanna.

[protected]

—

From: PRASANNA SEKARAN
Sent: Thursday, May 17, 2018 6:20 AM
To: [protected]@etihad. ae
Subject: Re: Etihad Airways [RQID:636684]

Dear Etihad team.

Update please...

Its been long time we didn't get any respond from u. Kindly request you to reply asap.

Thanks

Prasanna...

Get Outlook for Android

—

From: PRASANNA SEKARAN
Sent: Wednesday, May 9, 2018 8:55:46 PM
To: [protected]@etihad. ae
Subject: Re: Etihad Airways [RQID:636684]

Hii etihad team

Any update on our file.

Thanks.

Prasanna.

Get Outlook for Android

—

From: [protected]@etihad. ae
Sent: Monday, May 7, 2018 10:38:31 AM
To: prasanna.[protected]@hotmail.com
Subject: Etihad Airways [RQID:636684]

Ref 636684

07. May.2018

Dear Mr. Sekaran,

Thank you for your correspondence.

We are investigating your file and will contact you when we have reached a conclusion.

We'll be in touch soon.

Yours sincerely,

Sincere regards, / تحياتي

Baggage Claims Support

Etihad Airways
New Airport Road, Khalifa City A

P.O. Box: 35566, Abu Dhabi, United Arab Emirates

etihad.com

cid:image003. [protected]@01D39A8A. F58736C0
cid:1CA0E3FD-D451-466D-A76E-810CF76291F6

Dear sir / mme
I have been trying to claim my miles for three flights since de 2017, emails going back and forth, to retro claims, all the time assuring me that my case is being handled and to rest assured! But they didn't specify until which century to stay rest assured!
Etihad guest service is the worst ever
A total waste of time and energy
I want to file an official complaint and I want someone to cal me from etihad, someone who can solve this issue
For your referance : (intr: [protected])

I was on the flight EY 621 from Seychelles to Abu Dhabi on 26th May. I & my husband were sitting at 16E & 16F, I have left my iphone at the window seat small pocket (the small pocket in front of the magazine pocket). It is on a walnut color wooden case. I reported the issue with the transfer desk staff who told me no one can go back to the flight to get the phone for me, but ask me to send email to the airport lost & found department. I was just landed, why they can't call the crew members who are still onboard to look for me? I was absolutely sure my iphone was in the pocket as it was charging with a USB cable attached, I had packed my charging cable, but left the iphone in the pocket upon landing. I know it is my fault, but I found your land staff not helpful at all in this event.

I did send am email to the airline, till now it is already 5 days, no reply from airline.
The lost & found only replied no similar item found. This is my first trip with Etihad airway and I am sorry to tell you it will be my last one in life as well.

On 25th of April at Frankfurt airport, I was removed from flight Etihad Airways EY 008 because I didn't have a return ticket from Muscat. It was about 21.45 at night which meant I had to spend the night in Frankfurt airport. I had to go all the way back to the departures lounge and check-ins and at that time the check-ins were closed. In the morning at about 7.00am I went to Etihad Airways check-in to see if I could exchange my ticket. The answer was no and they were most unhelpful. Which meant I had to buy another flight using Turkish Airways. My friend had to buy me a return ticket online. I find the behaviour of Etihad appalling and distressing. It was too late to do anything and I think they could have let me fly to Abu Dhabi where I could have purchased a return ticket. As I say, my friend got one for me anyway. Etihad had hours before boarding to inform me I needed a return ticket. Instead they let me board and with 10 minutes before the flight removed me in a most upsetting way. By the time I contacted my friend in the UK and he had bought me the ticket online, the flight had departed. I feel they could have let me on the flight and I could have got the return ticket in Abu Dhabi. Because of this I have lost a lot of money and I expect some reimbursement from them, not only for the loss of money but also for the distress they caused me.

Salam

My sister forget/left/falldown her cell I fone in flight no ey313

On the way from abu dhabi to jeddah on 27th may 2018

Boarding pass and ticket attached here with

Please help her for find out her mobile phone

They are performing umra so please contact me at my email
[protected]@hotmail.com
Or cell no [protected]
Thanks
Regards
Iqbal Jiwani

Despite writing numerous times and substantiating previous emails claiming my travel within the 6month period, below is the lame response I got once again from this Etihad. SHAME, SHAME, SHAME!

Etihad Guest Number: [protected]
Dear Mrs Christou,
Thank you for your email.
Kindly accept our sincere apology for the inconvenience caused to you however, we are unable to credit your claim for flights dated Oct2017 as we have received your claim only on 07May18, by when the flights had already crossed the 6 month claim period.
Further to your email, we take this opportunity to remind you that you can claim miles for your flights taken up to 3 months prior to your enrolment date and all missing miles have a claim period of 6 months from the respective transaction date.
Should you require any further assistance, please contact us.
We look forward to welcoming you again as our guest in the future.
Kindest regards,
Smita Bhosale
Etihad Guest

I strongly advice and discourage anyone to not fly with Etihad. Not only do they have very long flights leaving you with having to catch three planes from overseas, to Melbourne to Sydney 28 Hours +

They certainly do not care about honouring the mileage you have accrued in the process. despite me showing evidence to their repeated cut and past comments, and requirements to substantiate, which I did 8 times.

Simply not worth your loyalty to them if they obviously cannot honour giving you the mileage you have a legitimate claim for.

Absolutely appalled by their so-called customer service.

Hi i have travelled from melbourne to islamabad on 22nd may 2018 tuesday at 21:45 on EY461 it was my first ever experience with ethihad but unfortunately turn into frustrated journey during 14hrs flight from mel to abu dhabhi almost 9 hrs my entertainment screen was hang i called for assistance she came almost after half an hour and said i will restart but nothing happend after some time i called again no one turnup third time i press assistance call button and its impossible to believe that the call sign goes off that someone already attended but no one came to third time after that i personally went and told to crew staff and one of the staff said my coulege will resolve your query soon but it was frustrating and boring that for last 9 hrs no entertainment service had been available moreover after the changeover when i reach to islamabad airport and collecy my bag one bag handle was broken and even the bottom part was also broken i complained the airport staff but they started blam game between mel abudhabi airport but the sad thing is still i have to fly on the way back to dubai and then mel i want to claim my loss of asset and terible service.

My email address is [protected]@yahoo.com

I sent an email via my icloud address on the 6 November 2017 7:10:16 PM ACDT
To: [protected]@etihadguest.com stating:-

my name is betty christou.
Etihad guest number [protected]

I would like to claim for flights taken to scotland. I have tried to do this online since becoming a guest member today, however, my flights are not registering.

my mobile number is [protected].

my trip was a return flight from sydney to Scotland via abu dhabi on the 8/10/2017 to 23/10/2017.

I appreciate your assistance.
E-Ticket Number - [protected]

since then, i have made numerous calls and i obtained another email address and forwarded my issue with the scan of my tickets as requested by Etihad. However, today, I received an email

Etihad Guest Number: [protected]
Dear Mrs Christou,
Thank you for taking the time to contact Etihad Guest with your request for missing Etihad Guest Miles to be credited to your account.
Your flights listed below were over six months ago and have therefore passed the allowed claim period for Etihad Guest Miles. Unfortunately we cannot credit the missing miles in this instance.

can you please do the right thing and credit my mileage. otherwise, I will be letting other customers know via twitter that this is how they treat their "valued" customers.

Hello,

I travelled from Bengaluru to JFK on May 6th 2018. After boarding the flight, the guy sitting before me Puked completely on me. My dress shoes and my spec were spoiled but the customer team were so concerned on taking the flight they made me sit in the same sit for more than an hour.
After that they gave me a seat in Business class but that was he only
Good thing happened. I did not eat any food for the remaining of my flight journey. I was promised by the air hostess that I would be escorted to the nearest lounge once I get down at Abu Dhabi and can take a shower. But nobody even cared about it and even after checking with the customer service they said they have no idea about it. I also raised a complaint and the number is 638027 on May 9th. It's been 2 weeks and no guest relations team have called me. After paying 1400$ for the ticket I did not eat a single portion of meal and the whole journey was crap.

Worst part is the Airways ppl don't care for emails. Feedback @etihad is total waste

Venki

First of all let me tell u Etihad airline is cheap .. donn have concern on their passangers, they are scoundrel and [censored]... I was flying on 10th 3 pm from LHR London to India by Etihad airlines. 10.30am I was in airport, they said pls wait for 30 min. After an hour said flight canceld...they did not had idea about nxt connecting flight for us..inbetween they provided meal voucher worth of 10 pounds get nothing in london airport...then flight was rescheduled by 8.45 pm..doing nothing and blady waiting...board the flight for nxt connecting flight from abudhabi to India again 8 hours waiting period.no lounge facilities, again same breakfast voucher getting just one snack..this is how treated me. I never ever fly by Etihad...