CB Airlines and Air Travel Etihad Airways Complaints #2-21

Etihad Airways review: Missing miles

V2S of US

Aug 27, 2026 7:38 pm UTC

Verified customer

Featured review

I flew Business Class from Mumbai to JFK (New York) on May 17th.,2026. They credited my miles from Mumbai to Abu Dhabi after many arguments. However, it's been over 3 months, and they haven't credited my miles from Abu Dhabi to JFK (New York) in spite of giving them proof of travel - boarding pass and ticket. According to customer service the miles have gone to some other account, which is clearly a case of fraud and security breach. I have spoken to 'n' number of agents and supervisors and am told to be patient. Is it justified? How can the miles be given to someone else? Did they do proper verification? Why should I be penalized after spending on Business Class ticket?
Can anyone suggest what I should do and whom to reach out as it's really frustrating

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I have even filed a complaint twice on their website, the first one says resolved without any action being taken; and hence filed the complaint the second time.

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Etihad Airways Contacts

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Philippines

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Etihad Airways emails

socialmedia@etihad.ae

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Etihad Airways address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates

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Sep 15, 2026
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