Etihad Airways

In February I booked flights for the end of August with Etihad. I purchased 6 tickets directly from the airline - from Bangkok to Tel Aviv via Abu Dhabi. A few days ago, I received an email telling me that my flight was cancelled and moved 2 days later. Alternatively, we can leave a day earlier. Staying an extra 2 days will cost approx $2,400 for the 6 of us. Leaving early will mean we have to rebook internal flights, lose one night in a hotel, prepaid, and lose a day of our vacation (similar value). The price of flights has more than doubled since February (paid $3000) and so even though the airline offers a refund, buying an alternative ticket with another airline will cost substantially more. Etihad will not move us to another airline.

I don't have any crazy demands and am happy to cover some of the costs from their cancellation myself, but when I suggested that I keep the Bangkok - Abu Dhabi leg and purchase new tickets for my family on another airline, they refused, saying this would require a new ticket - which would cost far more at April's prices. I don't understand why they can't be more helpful given they caused this problem. If they refund a proportion of the ticket to cover the leg we aren't flying (Abu Dhabi - Tel Aviv) I will pay the different to travel on another airline. Alternatively, they can cover the additional costs incurred.

I booked my tickets half a year ago just to make sure I can catch up with the F1 Hungary Grandprix. I checked via official website, the departure time was right. But last week I occasionally saw my ticket will be a day later so I will miss the game.

Etihad customer service said it was because of a 5 minute "schedule change" and they "surelly informed" me while no emails at all and my reservation info is still the same on the booking website as they got no information from Etihad either.

If I want to fly on the original date, Etihad would be glad to do refund and let my fly on my original flight at twice the price as the time I booked...

I had paid yesterday for a seat upgrade and other seat changes.

Due to aircraft change I have been forced to be seated in another place where there is no extra leg room.

Very poor information and support or service on the ground when asking how to proceed. Felt un respected, disappointing

Reservation number NS5CVP

I flew Etihad Airways from Johannesburg to Abu Dhabi then Abu Dhabi to jeddah my suitcase was locked with a heavy duty lock. When I collected my bag and tried to open it at my hotel I found that the zip was clean broken my jewelry was stolen. I flew on the 15th of March 2024, 2:10. Also my bag was mutilated so badly. The fabric was torn and the wheels were broken off. My flight number EY313.

I am travelling from Abu dhabi to New york with a valid ticket booking confirmation. The Etihad lady staff asked me to wait for boarding as flight is over booked. They are not responding on any questions. What fault the customer is at ? This is the service that Etihad gives to customers? I am standing at airport with no clue where to go and what to do.. the Flight is EY103 from gate B10 of abu dhabi airport

Name: Pro. Sarath Nonis

PNR: R5MOWQ

I purchased a ticket online from Etihad and selected to take advantage of 1 night free stop over in Abu Dhabi, as advertised.

I attempted to get my one night stay after purchasing the ticket. The system did not recognized my PNR. I emailed "[protected]@etihadholidays.com," they informed me that I have to stay 24 hours to be eligible. I called Etihad to say that the 24 hour minimum stay requirement was never mentioned when booking, they said they could not assist me either based on rules they have to go by.

I am now stuck in Abu Dhabi for 20 hours without hotel accommodation. If I was informed about the 24 hour requirement before I booked, I would NOT have selected this option.

We 3 family members were supposed to fly in 2:45 pm flight to dammmam on 16th Jan, today. At the time of check in at 12.30 pm the staff requested saying that flight is over booked and we have to take 9:15 pm flight, I told our children have special classes we paid more money for that and I have back pain and knee pain that I can’t wait long.

Ms. Laila the supervisor promised me that she will provide hotel stay with food and taxi, also she will give compensation for the loss of our children classes and travel cost.

After making us wait for 4 hours around 3.30 pm she come out with other staff and said she can’t provide anything only food court voucher she can provide which is of no use for us … after she put us in pain and all stress she ended up giving nothing.. all I take with me is pain and stress

The 12/01/2024, me and others customers missed our last connection flight because Etihad made us pick up our suitcases at Sydney airport instead of delivering it straight to Auckland (= final destination). I was flying all the way from France, and when I have been told in Paris I had to pick up my suitcase in Sydney with only 1 hour 55 min of transit in Sydney. I asked to speak to a manager that must have been in a hurry because after 5 minutes of discussion, she lied to me saying she would arrange the luggage pick up at my last destination. I have proof of that.

In addition to that, arriving in Sydney we had to stay 10 extra minutes in the plane that was landed because of whatever problem.

In addition to that, I had to convince immigration agents to let me out to pick up the luggage and get the Jetstar boarding pass.

In addition to that NO ETIHAD REPRESENTATIVE to help us at Sydney airport.

I had to pay of course for the flight Sydney-Auckland from my own pocket.

On April 3, 2023, I went to your website under my reference ID to pre booked one extra luggage. There were some difficulties during the process of ordering. I don’t know how or what I did that it rung up 5 extra luggages fees that I don’t need. The credit card was charged in the total of $1,800 USD. I have been contacting your customer service team over the pass 8 months, it is December month now. I initiated the call to your customer service right after I saw the charged was wrong. Then, at the airport checked-in, she said in my reference, it didn’t show that I pre-paid that one extra luggage. She said that she has to call for verification and that we needed to wait. I told her I got charged for 6 luggages and if she could tell the person to credit me those extras fives. We waited over 30 mins for payment verification. Long and behold she didn’t help me cleared the problem even when I asked. After, I get to my destination, I call the customer service again and again for so many times and for so many months. In July, I got one reply from Mr. Peter (who gave with first name only). He simply stated “.. that there were no issues with the processing payment and luggages fee is non-refundable..”. How unfair, unreasonable, unethical the response was. I reply back to Mr.Peter, trying to explain “that was not my intention, honestly don’t know how it happened.” It must have been a Mishaps in online ordering. Mishap in online ordering is a very real and common thing. Online activities are intangible, It takes every elements that involves, to function properly, in order to trigger correct transactions. In the normalcy, merchants would credit the customer if/when customer notified the merchant of the problem in a timely manner. Etihad did not respond back. Etihad seem to ignore all communications I sent to Etihad Airways.

In my view, Etihad Airways did was obviously taking the advantage of the opportunity to make profits from the victim (me, who had a mishap in online ordering). Such business practices is despicable and I condemn it.

Etihad Airways making profits unethically. You are unreasonable, unjustified to forfeit my money. Etihad Airways is certainly a substandard in the airline industry.

I did what I could to reach out to you, in a timely manner, wanting to get my refund back. But, I got “ push off” by your agent after agents. The facts that there were issues with the payment processing. Otherwise, how would you explain that agents at the airport claimed that my reference showed no pre-payment of the extra luggages ( it has been over 4 hours since the initial called). In addition, when I first called made to your customer service right after I saw the charged was wrong, she also said that she didn’t see any charged in my account on her screen. Both of them told me to call customer service after I get to my destination.

I have never had such an uncivilized encounter before, when dealing with companies in resolving the issue.

I hope that you see it was not my intention for what happened.

I hope that you reconsider and refund my money back.

Thank you,

PL

Booked a return flight with Etihad Airways, including a Transit Connect stopover. Promised a free hotel stay for layovers 10-24 hours. Managed to book for outbound journey but unable to secure for the return. Despite multiple emails and inquiries, received vague responses about 2024 contracts. Misleading promotion, lack of customer support, and unresolved concerns. Seeking resolution and the right to book as advertised. Disappointed customer.

Booking Reference Number: U62BNY for Self Ticket # [protected]

Passenger name: Ananthapadmanabha, Vellore Janardhanpillai

Booking Reference Number: UE2NTA for my spouse Ticket # [protected]

Passenger name: Shobana Padmanabha

I had booked two Etihad airline tickets on 27th Jan 2023 at INR 91660 per ticket (Total INR 183320) using my Master Credit Card number ending with 5014.

Due to family emergency, I had cancelled both these tickets on 4th May 2023. These were refundable tickets. Etihad airways call center has informed that the refund process has been initiated and approved as per details given below:

The refund amount approved is as follows: (as informed by Etihad call center):

INR 81160 for booking reference U62BNY and ticket # [protected]

INR 81160 for booking reference UE2NTA and ticket # [protected]

I have not received the refund amount for these two tickets as of today 28th Nov 2023. It is almost 7 months from the date the tickets were cancelled.

I kindly request you to look into this and ensure that the approved amount of INR 162320 is credited to my credit card immediately.

Thank you for your understanding,

Ananthapadmanabha, Vellore Janardhanpillai

Phone: +[protected]

I just purchased extra legroom for my son on flight from London to Melbourne on 4 December. Your customer service person (Aditya) said the price would be 42 pounds. However, when I received the receipt (see attached) it says I paid AUD 115.90. The normal exchange rate at the moment is about $80. The highest you would pay for £42 for any online purchase would be about AUD 90. It is outrageous to charge me an extra $25 on top of that without warning me. There can be no justification whatsoever. I expect a refund of at least $20. It was paid on my credit card ending in 9630.

My name is David J. Richardson and my email address is [protected]@hotmail.com.

I had a flight from Auh to bom, on 23 November 2023, Pnr number is QD9FTS. I was denied boarding as it was an oversold flight . I asked Vishal for compensation for bumping me off the flight and he gave to a voucher of $200 which is half of the 400 euro you mention on your website and even after showing him, he refused to understand and became extremely rude. I had asked them for food vouchers but did not get any and the said the hotel will provide a buffet dinner….but since they provided a hotel so far from the airport …. It was closed long before we could even get there. We were told you have to go and buy something for our selves and that room service wasn’t included either… at 1am while I was already asleep someone came knocking and handed me half a sandwich (is that supposed to be dinner?) and that to it had mayonese, considering I am a vegetarian I definitely wouldn’t eat that. The whole situation was handled horribly … please help and message on [protected]@yahoo.com

Good morning

I flew from Pakistan to Abu Dhabi yesterday and from Abu Dhabi to London Heathrow a connection flight.

We had an emergency announcement and was told to be parpared to land in 10 mins and we was landing at eatenball airport ( not sure the correct spelling)

I had a 21 month baby with me and my partner who was also travelling and my baby was unwell due to ear pressure pain and was crying

The cabin crew were so unprofessional as they were running up and down trying to read from a manual as to were the medical equipment was kept they hadn’t a clue and we were already stressed cause no one knew what was goin on!

Later to be told medical emergency!

My brothers wedding was yesterday @ 3pm and we couldn’t make it!

We was left at a standstill for 2hours 45 mins and to remain in our seats!

As paper work was taking ages!

I missed my brothers wedding ? which I was suppose to be at and a lot of planning and effort went into all this!

We were suppose to land at Heathrow @12pm to arrive at 5.05pm

I can not express the stress and aniexity of all this we spent a lot of money on these flights and it was all for nothing!

When we collected our baby’s pram the handle was broke! And one of our cases was also broken on the side.

I’m so upset and please can you compensate us or at least show us ur apology this is the first time we have flown with Etihad

Kind regards Marie comitti [protected]@gmail.com

[protected]

Partner: Muhammad tariq shaikh

Son: zayne comitti shaikh

F light number booking ref, tqzbsa ey424 from london heathrow toabudhabi 25thseptember

Busisness class

Not very well treated by your ground staff. Tey put me in a que for econimy class. Twice I gave my travel documents to the staff and non of them noticed I was buisness class. Hence I was not fast tracked which put a great strane on my leggs by the way im 77years old. It was not noticed that I was business class until I checked my baggage I was so shatterd my leggs would not work. They in there grace got me a wheel chair and thats how I got around heathrow the flight was very nice to abu dababi. On comencing my journy from abu dabai to manila flight number ey423 they put me in a seat that wea big enough for a 10 year old im over 6feet tall. No placeto hang my coat. The charger foe my mobile not working I asked a flight attendant about this and she told me it whiil work when we take ofa lie it never did work so I had no way of contacting my friends in manila. Terrible flight.

No more etihad for me.

Attention, fellow travelers:

Before you consider booking with Etihad Airways, it's crucial you're informed about a grave incident I recently experienced. This is not just a complaint but a stern warning about the potential pitfalls you might face when choosing this airline.

On Oct 26th, I boarded flight EY78 from Amsterdam to Abu Dhabi, expecting a journey up to the international standards Etihad supposedly represents. To my astonishment, upon landing, my baggage was nowhere to be found. It has been a distressing so many days since then, and Etihad’s response has been nothing short of lackluster.

They gave me this PIR number AUHEY35594

Contained within that luggage were invaluable items vital for a wedding - specialized attire, shoes, and unique dry fruits. The emotional and monetary toll of this loss is immense.

While the airline has acknowledged the issue, their action has been limited to mere lip service and generic updates about my baggage being "under tracing." I’ve provided descriptions, even photographs of my distinct dark grey Travelite brand baggage, yet the actual progress is nil.

If a reputed airline like Etihad can falter this significantly, where does that leave us, the passengers? This ordeal has been a wake-up call, and I implore all potential passengers to think twice and weigh their options before trusting Etihad with their belongings.

I’m raising this issue publicly in hopes it not only expedites my case but also serves as a cautionary tale. No one should have to experience this level of negligence and distress.

For those considering Etihad for their next journey: Beware and be informed. And to Etihad: Immediate and tangible action is demanded.

#LostBaggage #EtihadAirways #ThinkTwice

"I had an unfortunate experience with Etihad Airways during my recent trip. My luggage was damaged, and I promptly filed a complaint with the airline. However, it has been disappointing that I haven't received any response from them despite multiple attempts. They provided a contact number, but my calls have gone unanswered. They also mentioned that I would receive a reference number the next day, but I'm still awaiting that. This lack of communication and follow-up has left me feeling frustrated and unsatisfied with their customer service."