Etihad Airways
reviews and complaints

Hi On my recent travel from London to Abu Dhabi, I purchased a seat 74A for a price of £17.99. On airplane map this was shown as a lone seat next to the window and there was no seat next to it. This was the reason i paid and bought this seat. It was not the case on the actual journey and i had a passenger sitting right next to me. I did not get what i paid for and did not have a pleasant flight.

Booking reference: WLNONJ

Travel Date: 14/10/2023

I am writing to you today to tell you how disappointed I am about the seats on the flight. My name is andrew simos and I am flying with my wife margaret some from Athens to Sydney on the 18/10/23 on a long flight and I have several complaints. Firstly, I have just found out when I tried to book online that I won’t be sitting next to my wife from Athens to Abu Dhabi. This is unacceptable. I have been flying for over 40 years and I have never had to request to sit next to my wife. This should be an automatic thing, we shouldn’t have to request this. Next, I paid $100 Australian dollars to book certain seats on the Abu Dhabi to Sydney leg of the flight and I discovered that I did not have those seats. Someone else had booked those seats. I Dena d my money back and I will be very reluctant to travel with Etihad again. I should not have to get in early and book online to sit next to my wife. Absolutely ridiculous. My email address is

[protected]@hotmail.com

A. Request for compensation

1.27th Aug Case ID: [protected] 

2. 23rd Sep Case ID (no acknowledgement)

3. 26th Sep Case ID: [protected]

4. 11th Oct Case ID: [protected] (reopened & escalated)

5. 15th Oct Case ID: [protected] - 4th submission for same issue, not related to below issue.

B. Request for letter stating flight has been delayed

1. 27th Aug Case ID: [protected]

Hi ,

My name is Srinath Bhupathi. I was travelled USA to India on 24th September and my flight reservation code was 2RQDGK(EY) . I had 2 check-in bags. one baggage had broken. I am requesting to claim my baggage charges. Here I am attaching the proof of damage bag.

please contact this email: srinath.[protected]@gmail.com if any quarries.

Thanks,

Srinath B

Flight EY 25 Abu Dhabi to London 29th Sep 2023. Paid addition cost for seat 16k which is clearly shown on the seat selection screen on Etihad website as front row by bulkhead with leg room. Upon boarding, found there was a row in front. Seat paid for was not as advertised. Additionally the screen for seat 16k did not work properly, mentioned to stewardess, who was very apologetic that the flight was full and could not do anything about it. I then paid 9.99$ for the in flight WI-FI, which stopped working circa 1hour into the flight, so missed over 5 hours of messages and emails.

In essence, was uncomfortable, with no entertainment, and unable to work.

A very poor end to an otherwise fantastic trip.

Dear Manager,

While travelling from Hyderabad to Detroit via Abu Dhabi on 24/09/2023 vide a ticket bearing a PNR 5CPVTM one of our baggage was found to have been fiddled with locks opened and the above items gone missing. This was really not expected from an Airline of your stature. The loss was reported on TWITTER the moment it was discovered but it never got responded to.

Trust now someone comes forward and takes cognizance of this completely unacceptable offence.

Regards,

Vinaya Kumar Sinha

[protected]@hotmail.com

PNR- 5CPVTM

I had been charged 2 times from my credit card while booking by phone and it is not my fault at all they charge it 2 times and they said it is soft charge and will not give it to you before 15 days

Totally unacceptable taking money and it is their mistake and they tell me will give it to you after 15 days

Booking reference 18 September from Jordan to Abu Dahabi SA9GCK

My daughter Devadharshini palani vailmuthu had travelled in etihad airways on 19th september 2023 from cochin airport to edinburgh airport in a connecting flight. Her baggage had been lost and we had already complained about this in the Edinburgh airport but there are no responses from them.The baggage tag number is 131836. Please do give a response regarding this and help us with getting the baggage as soon as possible

I submitted an application for a 30-day, single-entry visa for myself and a relative on September 21. We are both from Sudan, and although I indicated in my application that I was planning on departing the country from Ethiopia and Egypt for the applications, when I submitted the two applications, the departure was actually from Sudan. I tried contacting the company via phone and email, but I didn't receive a response.

While travelling to cinncinati, I was stopped at the destination abu dhabi without any solid reason and was made sit for 7-8 hours, my board pass was torned without any solid reason and all my money into this procedure went to waste.

I was lied by the airways of my visa getting some issues due to what they turned down my boarding pass. If this doesnt take any action against etihad service, i'm gonna take a big step once again. And without telling me any reason they sent me off back to my country in the money cancelling my ticket to us. This is insane. If I dont get any solid reason or my money back. I'm going to file a case on this.

I made a booking on your website for two passengers but was only issued one ticket with PNR number RXZCAK.

The booking was for both me and my wife and upon checking the ticket only one was issued for my wife and not me.Etihad refunded the money for my ticket back to my Credit card without informing me.

My PNR number is S3PPN4.

Now the price for the same ticket has increased significantly and I do not wish to pay this and need to have the original price agreed and paid.

My Visa was returned for modification, but when I was about to do the modification the website was showing error "There is no Visa matching the search information entered". This visa has already been paid! and there was no way I can modify my case?! I have been trying endlessly to call the number and emailed [protected]@etihad.ae and [protected]@etihad.ae but no response has been received both on calls and emails! How is one of the biggest company in the region are this worst in customer service and have an extremely poor website service! The visa is already paid and if it cannot even be modified then this transaction is just purely a SCAM!

I gonna breakdown the negative side of Etihad when it comes to processing refund.

Note that according to them the refund will take 7 to 45 days to appear to your bank but did not elaborate the conditions.

1. From the time of cancellation, 7 to 45 days to process the refund (this

probably to compute the amount refundable)

2. When they finally process the refund you have to wait again 7 to 45 days for

God knows what!

3. They will not contact you for any questions such as Bank Information, they will wait for you to contact them.

4. When you finally give them the Bank information, you will wait again 7 to 45

days.

So when you decided to book Etihad make sure that you are 101% sure that you can make it to the flight and cancellation will not be your option.