United Arab Emirates
To Whom it may Concern,
I am writing this email to complain regarding the poor service / treatment and ill behaviour I have been put through by your airline.
I booked through a travel agent a flight to Lahore, Pakistan from O'hare, Chicago (Original Dates: Departure - 14th Oct 2009 Arrival 16th Oct 2009)
Original Return Flight Details : Wed 21st Oct 2009 from Lahore, Pakistan to O'hare, Chicago IL
I booked this flight so that I could attend my mothers funeral as she had passed away.
Whilst in Pakistan my wife phoned me and notified me there had been complications in her pregnancy and that she had suffered a miscarriage.
I Phoned my Travel Agent who arranged for me to return on the earliest flight possible so that I may be with my wife and children. He arranged for me to go back on Sunday 18th Oct flight Number EY 0242. He also advised me that there would be a fee of $150 which could be paid in cash upon check in.
I arrived at Lahore, Pakistan Airport and proceeded to check in with just hand luggage.
At the Check In counter there was a representative for your airline who I believe name badge read "Beenish" She advised me that there should be a fee as the return date had been moved forward, She said $150 but would check with her supervisor.
The Supervisor arrived, his name is "Babar". He advised me that he was unable to take any fees of me as he did not know how much to take. He said "i'm quite sure its more than $150, I need to check with the Office" He then told me that he wanted in fact $400 in order for me to board the plane.
I advised him of my circumstances but still he maintained his stance. Had I had the $400 with me I would have paid it, but as I only had $200 cash on my person. I told him to take the payment from my card, he said he could not do this. He asked me to go outside and get more cash from who ever dropped me "and then maybe he could resolve the problem"
As a result I missed my flight.
Issues to be addressed :
Why was the fee raised from $150 to $400 ?
Why is it that ETIHAD AIRWAYS employees could not establish a fee and stick to it ?
Why could a card payment not be made ? My card was used to initially to buy the ticket and your e ticket (attached) shows that you still held those details
Why was my circumstances not taken into consideration ?
The fact that ETIHAD AIRWAYS employees were extremely rude, intimidating, uncooperative
and just out right UNCOOPERATIVE.
I will be copying this email to various regulatory authorities aswell as yourself and hope that you will take serious action at the employee involved as well as your procedures in general. I seriously hope that this is not the type of behaviour that ETIHAD AIRWAYS tolerates or condones.
I am now left stranded trying to get back to my wife as soon as possible. Making a journey from my home town of Sahiwal, Pakistan to Lahore, Pakistan which is 3 Hours each way, only to have a failed attempt to return home through no fault of my own. Causing distress to myself and my wife.
PLEASE FIND ATTACHED A COPY OF THE E TICKET WHICH WAS EMAILED TO BE BY THE TRAVEL AGENT - IT CLEARLY SHOWS THAT THE TICKET HAD BEEN BOOKED AND CONFIRMED AND THAT YOU DID INFACT HAVE MY CREDIT CARD DETAILS TO CARRY OUT ANY NECESSARY TRANSACTIONS.
I eagerly await your response.
Muhammad Naeem Sarwar
US Postal Address :
347 Southwicke Drive
Streamwood - 60107 - IL
Cell : [protected]
To whom it may concern,
I am complaining about the service i received from etihad airways . I was supposed to travel from Beirout on the 30th .7.09 To see my brother who was coming from USA which i haven't seen for five years, i extended my stay in lebanon till the 4th .7.09. of course after paying penalty fees of US 39 dollars plus 30 US dollars to the travel agent. Any ways on the 4th i went to the airport waited infront the etihad counter for an hour, after presenting the ticket to the service desk i was told to go to the MEA counter because MEA takes etihad passengers, i told them how do i know if it is not on my ticket. I had to stay back till the 6th and by confirming another seat i had to pay US732 dollars plus 10 US dollars to the travel agent
It will be very gratefull if you give my complaint your attention and concern .
your regards NADA SAAD.
I traveled from Karachi to Toronto via Abu Dhabi, and during my travel valuables were stolen from my luggage and my bag was damaged. The stolen goods were very precious to me. I am missing two expensive watches one of which was a gift from my late husband, two 2 gram gold coins and some traditional gold jewelry. surprisingly empty boxes are kept as in the bag while the valuables are taken.The packing of my other gift items was opened but because there was no jewelery in the boxes, the gifts were put back.
My Name is :- Zaitoon Badruddin
My Eticket no:- ETKT [protected] & ETKT [protected]
My Luggage nos :- EY 914315 and EY 914316
If I don't get the compensation of the loss I occurred during my travel I will never travel from Etihad again.
I'm on a South African passport and had arranged a short stopover (less than 24 hours) in Abu Dhabi on my way from London to Australia.
I spent the last 2 weeks chasing various people in Etihad Airlines (both in London and Abu Dhabi) and nobody was able to help me. I got passed on from one person to the next and eventually I was told that Abu Dhabi no longer offer this visa as its too much administration.
I went to the UAE embassy and enquired 2 weeks ago, and they were also very surprised that the airline would not offer this.
I was then asked to contact hotels to arrange this, and I contacted the 4 biggest hotel chains that I knew but they advised that they donot arrange this visa for short visas, and the airline should arrange this.
I then got referred to the website : www.moieserv.ae to get an e-visa, but again I was told that the airline organises transit visas, not the department of naturalisation.
As a last resort, I tried to book the transit hotel, but this was fully booked.
I also tried to get my flight changed or cancelled and Etihad wouldnot allow this under any circumstances and I would have lost the price of my entire ticket. I have also lodged a compliant on the Etihad website but have received no response in the last 2 weeks.
I am now flying on Friday, and I'm going to be stuck at the airport for a whole day and night with nowhere to sleep or anything. I am most disappointed with my experience with Etihad Airlines and I would never fly with them again.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
I'm writing this e-mail in hopes of a speedy solution to my issue.
My name is Sidi Mohamed, and I purchased a one way ticket to Casablanca (CMN) from Kuala Lumpur (KUL) "E-Ticket Number 6079686558132C1". My flight was scheduled on the 31st of July 2009. Your airport manager in Kuala Lumpur, an impolite and arrogant person with the name Sunil Bhashkaran refused to let me board the plane unless I pay the amount of RM 4000 for my hand baggage which is 130% of the price I paid for the ticket!. As I did not have that amount of money on me I requested for other solution. His response to this was talking to the ground staff to ask them to unload my bags from the plane, he tore my boarding pass in front of everyone in the plane gate, and he made me sit and watch the plane leave. His attitude was hostile to all Arab passengers in the plane for a reason that I do not understand, but the treatment I have received was extremely unacceptable.
Once the plane left, I approached him to ask for a solution since I have missed my flight. He responded by shouting at me with words of the like "This is not ###ing your country", and "You're now black listed, you'll never fly Etihad", and the straw that broke it all lose was him throwing my bag on me shouting "Where the hell do you want to take this bag". Because of this I pushed him away from me, and as he was screaming the police approached us to see what's happening. This Sunil then claimed that I have assaulted him and complained to the police officer that I have punished him in the face. These facts were stated in my police report. But since the guy complained first I was locked up for the night in the police station, humiliated, and treated like a criminal because I chose to fly Etihad!
Now to be frank with you, I will never fly your carrier again. What I want is my money completely refunded with a proper compensation for the time I lost, the treatment I got, and the night I spent in the lockup with theifs and drug dealers; not to forget a proper disciplinary action to be taken with Sunil because such behaviour should not be tolerated by you or anyone. I await your feedback the soonest.
Please note that this is my first communication to you, and it is by me. The next correspondence will be through my lawyer's office.
Awaiting your soonest feedback.
I am travelling by Flight from last 10 plus years, but i have not come across services as bad as service of flights from Abu Dhabi sector. The first time I travelled in Etihad was in year 2006 and it was good and this time I have travelled in Etihad both by business and economy class, the business class service has come down to the level of service which I use to receive in economy class during my travel in 2006, so you can imaging how worse the service of economy class will be.
Over and above that the ticketing office employees at Abu Dhabi Airport are so arrogant and ill informed that you will get very upset and disturbed after talking to them. I had a business class ticket for my wife & son, which I wanted to reschedule and I was told by call centre staff that I have to pay Dhs. 100 for the changes based on which I send across my driver, but on arrival of my driver at Etihad ticketing office in Airport, he was been told that I have to pay Dhs 800 as it is a promotional ticket, which was incorrect as I was holding a regular ticket. Further the Abu Dhabi Air port ticketing office staff named Mirza & Honey where not ready to speak on phone neither they where picking up the line at their office and they where not ready to speak to any of the call centre staff, who were desperately trying to reach them to resolve the issue and after waiting for almost 3 hrs my driver came back. Again I called up the call centre to provide me a solution and they have told me that they will call back. I am waiting for their response.
“This is how you are been served by Etihad flights and their ground staff”.
I write out of sheer unadulturated fraustration...
I have attempted without success to garnish any satisfaction regarding retrieving an electronic book (Kindle) which I inadvertently left on flight EY401 from Bangkok.
As a general proposition I am not the least inattentive to my personal belongings, however in this instance, owing to flight EY 401 arriving in Abu Dhabi more than an hour & a half late of schedule I was more concerned with catching my connecting flight to Ireland.
Regarding my 7 month ongoing dialog, the latest person I have spoken to is a Ms. Blacklock - unequivocally no help. I have spoken to everybody connected with the flight as I realized en route to my connection that I had left it behind. I spoke with a lady on ground staff directing people to their connecting flights - she advised hat she would have the kindle delivered to the gate, however her attitude was such that it was evident that she was more concerned with ending the conversation than assisting. I spoke with a gentleman at the Ethiad information desk who similarly was inundated with enquiries and assured me he would 'look into it' I reported it to the Gate Attendant and the chief Stewardess on flight EY 0045, whom I might add was perhaps the only evident sincere person of concern whom I spoke to. (all the people I spoke with were wearing Ethiad uniforms or insignia). I have written three (3) emails to your on-line Customer Service again to no avail I have spoken with Rocky Donor Vital & Ebrahim G. Ashoori (both of whom extended me the courtesy of investigating the matter. ETHIAD IF YOU READ THIS AND GIVE A FLYING %^$£" WITH REGARD TO YOUR CUSTOMERS PLEASE COORDINATE WITH THESE MEN IN THIS REGARD THEY HAVE THE FACTS.
Oh, I have had no luck with Ms. Blacklock - perhaps you will - like duh!
I left an expensive electronic item on a flight from Bangkok to Abu Dubai, unequivically it was in my seat pocket as another pasanger remembers seeing something 'White' in the wall seat pocket of my seat as they disembarked. the flight was 90 minutes late getting into Abu Dubai and I had a connecting flight to Ireland. I was in a rush 5 minutes after leaving the plane I realised I had left the item behind
I informed no less than 5 Ethiad (all uniformed) personell - all to no avail. I have been to & fro with their beaucratic lost & found and Ground Management ever since and honestly, how can they morally or ethically sleep at night after their customers as they do.
It is remarkable in this day & age, the blind ignorance and contempt for consumers. I would row the Atlantic rather than travel with the sorry crew of incapables that call themselves Ethiad Airlines
I had I flight from Munich to Abhu Dabi today at 12:20 I booked and payed 25 days ago. They told me Etihad will provide me the touristic visa that I also payed, but after they manage to fail to provide me the visa in time, they also wanted to charge me for flight cancellation even it wasn't my fault. They had more than 15 working days to do it, and they claim they need only 5, their employee don't know how to open a PDF file format, even they sent me blank PDF to fill it with my peronal info needed for visa. They were provided all they need but they don't check their e-mails on time, I provided all the documents in time, and they were prolonging to send the papers until they have failed to do it on time.The need few day to replay to an e-mail, they don't know Dubai is in U.A.E, etc etc.Also 2 of my friend sent the papers with me as a group, same day, same-mail, and they got their visas approved in time.Now they are refusing to replay to my e-mail obviously. They have not only ruined my vacations I was looking forward the whole year, but I feel robbed cause they are not only refusing to refund my ticket expenses but even the Visa expenses, the same Visa they didn't provide me. I also traveled 1000km with a bus yesterday for nothing, cause they called and told me my visa will be ready in a day or two.Then they wanted to charge me more than half that of the ticket price more to cancel the flight for a day while they get my visa ready. Im seriously thinking about taking legal actions against them. Worse company ever.
Its me dr faisal khan, refference no 2YECKL.I have booked the flights from london to islamabad & return tickets.Now my mother in law is unwell and she is on death bed.I want to delay the flights of my family(wife & Kid).
The etihad office in islamabad is refusing to extend their flights, eventhough I am happy to pay for the change.
Even my traveling agent is refusing to change the dates.
I will be thankfull, if u help me on humanitarian basis.
I flew on flight EY450 - Etihad Airways from ABU DHABI to SYDNEY on the 11th March 09. I use my own wheelchair to get around and when I got on the plane the crew put it in the hull of the plane.
When I arrived at Sydney airport I saw that my wheelchair had been damaged. I am very upset as I need to use it to get around whilst I am in Sydney on my honeymoon.
We fly back to England on the 1st April 09, where I will get it repaired. I would like to know if you would be willing to compensate me, as it was on your flight when it was damaged. I will have to send the wheelchair to Germany for repair so I will need to hire another one whilst mine is getting repaired.Which is somewhat of an inconvenience as mine is tailored for my disabilities.
I am sending you photos of the damaged to my wheelchair. In the photo you will see that the push arm is bent, I presume it must have been thrown or jammed against a heavy object.
I had the misfortune to fly Etihad airways on the 29/01/09 to Kuala Lumpur from London Heathrow. The flight started well as we were on time and the aircraft was very modern. However we had insufficient fuel to reach Abu Dhabi so we were diverted to Al Ain approx 40 minutes flight away. After being held onboard for about 4 hours we were told to disembark and wait in the lounge- no refreshments were provided. We kept being promised a take off was imminent, as per videos on youtube see etihadflight for details. Come 8 am we were told to go back on the aircraft where basic refreshments were provided, refueling was done and we arrived in Abu Dhabi that afternoon about 12 hours late. The staff were useless and didnt know what was happening/ didnt care. We missed our onward connecting flight and were told our new onward flight would leave the following morning over 24 hours delay with appalling service and 1 proper meal. I would never fly Etihad again, their customer service department doesn't want to know.
I was flying with Etihad last month, I was waiting around 2 and a half hours for a refreshment, so got up and went to the rear of the plain only to see two staff members full on kissing each other they were so embarrassed and asked if i wouldn't mention this to any thing. i couldn't hold it in for much longer, after reading about what happened to that poor family that got kicked off the flight.after flight crew made an error on there seating.
Family of 5 ejected of etihad airway flight ey 0612 after etihad made an error on their seating
I am writing to you re: an experience my family and I had on flight, etihad airway ey 0612, we are a family of 4 with my wife’s nephew also traveling with us.
On saturday 28th february 2009 my family and I arrived to casablanca international airport at 6.30am to depart to australia. we went through the usual protocol, we arrived to where the passengers were boarding, handed our tickets to the ground crew,
This is where the problem started; we were given the wrong boarding passes without our knowledge. the lady at the boarding department gave us a pass from abu dhabi to australia. we made our way down to the plane. as we arrived into the plane we were given directions on were we were seated.
We made our way only to find that the seats were allocated to two other passengers and my wife was seated 13 isles away. I sat my two kids down aged 4 and 6 and made my way to the front of the plane to discus the problem. I raised the matter with one of the flight attendant only to be told that nothing can be done about it as the flight was full and return to my seat. I knew for a fact that there were 17 spare seats and five of them were side by side we got into a disagreement, she was rude and disrespectful to me and my wife, called my wife a dog and a number of other rude words. I reminded her over and over again that this is there mistake and it has to be rectified before we fly. I requested to speak to the captain at lease five times and was again rejected that privilege
The plane was delayed for over an hour and a half, we were told either we apologies to the flight attendant or we had to all leave the plane there was no other alternative
By then the other passengers were getting involved with rude comments to the staff about there behavior towards us. we were then told to leave. they removed our luggage left it on the runway sent us on our way. mind you it was around 9 degrees. no body from the entire etihad airway would help us or wanted to get involved.
I am requesting immediate action towards the flight crew and dismissal of soumia, flight crew chief. this whole matter was handled wrong and this should have never happened we should have never been told to leave the plane. once I arrive back to australia I will commence a law suite and approaching the current affair and what ever other television and radio station that wants to listen. too many other problems with etihad airway have gone on deaf ears, but not this time.
Through this letter, We would like to bring to light the suffering of passengers during their 26-hour journey...
I brings this to your kind attention that i have booked a flight ticket on 5th september 2008 through online...
I am ashok ullattil having booking reference zdzu6v and ticket no:607-[protected] travelling from kuwait to calicut on 28 september 2008 and calicut to kuwait on 04 oct 2008. While going from kuwait there was 5 minute delay for ethihad flight ey304 and reached abudhabi airport at 22.50. At abudhabi airport we the passengers from kuwait reached the boarding gate for flight ey250 to calicut. We were denied the boarding saying our flight was delayed and could not locate the luggage. This caused me heavy financial losses since my one day leave without pay kd 50 and the ticket for the same day which I paid to the ethihad airline was kd 184.650. The next day ticket for other airlines was available at lower cost kd120 only. I was going for a real estate business, due to delay which from which I lost around kd 500. Hence I request the airline to pay my total financial losses in kuwait dinars 750.000
This is to inform all travelers, that etihad airways has the worse, customer service. They bumped my family travels and gave it to someone else in pakistan, and they are charging me almost $ 11, 00 us dollars for something l am not suppose to pay. I will make sure l write all media and all other avenues to put this airline down, due to they cheat/lie to helpless customers
They don't have respect for ladies and infants... They do what they want and they the most disrespectful crew in airline industry. I will never ever refer anyone to this airline. Emirates is billions times better then etihad!!!
I had booked a ticket for my son from Abu Dhabi - Cochin - Abu Dhabi through EY Ticket # 607 [protected]. My Son traveled to Cochin by Flight # EY280 on 28/06/2008 as Un accompanied Minor UM10. There was 2 luggages with him of which one luggage sent through citi terminal and hand luggage sent through check in counter as the hand luggage was not allowed due to un accompanied minor. When the flight arrived in Cochin it was noticed that the hand luggage which was sent through the Check in counter ( Tag # 7648709 ) was not reached in Cochin. My son was there in the air port almost 2 hours between 4 am to 6 am as the officials were searching for the luggage with him. His relatives were waiting outside without information about him and they were really worried. Upon checking with Abu Dhabi Etihad office on 29/06/08 morning we came to know that the luggage was not sent to cochin on 28/06/2008 and they confirmed that the luggage will be sent through Etihad Flight on 29/06/2008. I regret to inform the concerned officials that no body from Eithad office had called me regarding the same as it was a mistake happened by the luggage handling office. I need to know how we can collect the luggage which will be sent on 29/06/2008 as our home town is almost 300 Kilometers away from the cochin Air port and who will pay the transportation charges. We expect a better service from Etihad as we are purely depending on Airlines when we are sending our children un accompanied. I expect to receive a reply soon from the concerned in this regard.
Thanks & Regards,
I had paid charges of 209.05 a$ (For excess weight) to etihad air lines in cairo air port on 30/12/2007 with...