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[Resolved] Empire Today / installation

1 Grove City, OH, United States

This is our fourth purchase from your company. This order has placed a bad taste . We purchased carpet for our house April 14th. This is the fourth time it has been rescheduled. This latest one failed to inform us of the change. So now today is the rescheduled date and now they are not sure they. CAn make it. If they fail to show today, we cancel and give our business to a competitor.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Empire Today Customer Care's Response, May 16, 2018

    Dear Vicki,
    We know your time is valuable, and we sincerely regret to hear that you were inconvenienced on more than one occasion. We'll be in touch with you right away to ensure that your installation gets completed ASAP.
    Thank you.

Sd
May 16, 2018

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