SUBMIT A COMPLAINT

[Resolved] eDreams / took the money but no booking was made

Hello,

Today I was trying to book two tickets from venice traviso to barcelona on 8.6.2028 - 12.6.2017. At the end of booking process it wrote error, so no booking was made but you allready took the money 188, something. The ticekt costed 288, and something. I think the problem was i didn't had anough money on my card. Now I do! Can you please check and either take 100 eur that are still missing and send me confirmation and tickets or give me money back, please!

Please please help ASSP!
Elvira Rebolj
Elvira.[protected]@gmail.com

Sent from my iPhone

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Apr 06, 2017

    Hi Elvira Rebolj,

    Thank you for your review.

    Regarding to this booking, we kindly inform you that we are now checking the case and will get back to you shortly.

    Kind regards,
    Ann

El
Mar 29, 2017

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