SUBMIT A COMPLAINT

[Resolved] eDreams / no eticket received

Bulgaria

I bought two tickets with eDreams before 8 days. After Confirmation this appeared "Problem with your credit card occurred. We will check and bla-bla" Next day the payment was processed according to my bank account. eDreams sent me an email with confirmation and reservation code but no E-Ticket yet. No response from eDreams. I sent email to ALL of their emails for customer service. My flight is on 7 April and I don't know if I should wait more or to buy directly from the airline. I will provide all conversation info.

01/03/2013 - 10:51
Hello eDreams!
Yesterday (28.02.2013) I bought two tickets Istanbul-Aqaba with return. No eTicket to my email at this moment. Could you check please? This is the same email I fill in the form. [protected]@abv.bg

Wish you best!
Adrian Atanasov

March 1 12:03:50 EET
Dear Customer,

Thank you for contacting eDreams.

In reply to your E-Mail we would like to inform you that it can take up to 24 hours to confirm your booking. If you haven't received the E-Tickets after 24 hours, we kindly ask you to contact us again.

Best regards
Roger Wolf

March 3 09:39:57 EET
Hello, eDreams!
48 hours since my reservation was made and no eTicket for now.
Reservation number: ******

Adrian Atanasov

March Март 8 15:54:45 EET
Hello, I haven't received the E-tickets yet. Much more than 24 hours left. Should I be worried?
in Turkish Airlines: RESERVATION CODE: *****

Adrian Atanasov

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Mar 14, 2013

    Dear Adit0,
    Please send us an email to: edreams.onrep.[protected]@edreams.com Our customer services representatives will get back to you with more information about your booking.

    Thank you

    eDreams

Ad
Mar 08, 2013

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