[Resolved] eDreams / no eticket received
I bought two tickets with eDreams before 8 days. After Confirmation this appeared "Problem with your credit card occurred. We will check and bla-bla" Next day the payment was processed according to my bank account. eDreams sent me an email with confirmation and reservation code but no E-Ticket yet. No response from eDreams. I sent email to ALL of their emails for customer service. My flight is on 7 April and I don't know if I should wait more or to buy directly from the airline. I will provide all conversation info.
01/03/2013 - 10:51
Yesterday (28.02.2013) I bought two tickets Istanbul-Aqaba with return. No eTicket to my email at this moment. Could you check please? This is the same email I fill in the form. [protected]@abv.bg
Wish you best!
March 1 12:03:50 EET
Thank you for contacting eDreams.
In reply to your E-Mail we would like to inform you that it can take up to 24 hours to confirm your booking. If you haven't received the E-Tickets after 24 hours, we kindly ask you to contact us again.
March 3 09:39:57 EET
48 hours since my reservation was made and no eTicket for now.
Reservation number: ******
March Март 8 15:54:45 EET
Hello, I haven't received the E-tickets yet. Much more than 24 hours left. Should I be worried?
in Turkish Airlines: RESERVATION CODE: *****
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
eDreams_en.'s Response, Mar 14, 2013
Please send us an email to: edreams.onrep.[protected]@edreams.com Our customer services representatives will get back to you with more information about your booking.
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