SUBMIT A COMPLAINT

[Resolved] eDreams / flights in australia

Brisbane, Queensland, AU

Qantas flight QF601 on 24th March 2017 was cancelled last minute when i was already at gate so as a result i had to book a last minute flight at the airport for $440.
As this flight was booked through dreams they said i had to talk to you.
eDreams reference number for the transaction: [protected]

I would like a credit for the flight amount to be used for a future booking, as i book through dreams on a regular basis.
The details of the amounts charged to your card are shown below :
- Qantas Airways : AU$ 206.30
- Jetstar : AU$ 130.37
- eDreams : AU$ 22.20

Kind Regards

Aaron

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Apr 05, 2017

    Hi Aaron,

    Thank you for getting in contact with eDreams.

    We are now checking this booking and will get back to you shortly.

    Kind regards,
    Ann

Aa
Apr 03, 2017

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