To The company "AIR BERLIN-NIKI"
Trikala, Greece, 24-01-2018
A complaint and protest letter
As you well know, I myself traveled with my two minor children with your company from the airport of "MACEDONIA" to Nuremberg. My departure from Thessaloniki Airport was June 23, 2017, at about 1:00 am. And my arrival at Nuremberg Airport would normally be at 03.15 am.
However, around 1 pm Informed me that my flight was cancelled and at 04.00 am. We were transferred to a hotel paying the cost of acommodation. The next day, at about 10.00 am we were transported by bus to the airport without any information on the time of departure. Then, for seven hours, I was with my minor children at the airport and was walking around without having any information about our departure. The afternoon of the same day informed us that we will eventually depart at 17.00.
However, because of the fullness of the seats, as well as the passengers on the postponed flight there were people who would travel on that route, they informed me that I might not be traveling at 17.00. But another flight at 17.30. Through Serbia and indeed the place of arrival would be in Munich and not Nuremberg.
In the end, because of the health problem presented by one of my two children, I was given priority and I traveled at 17.00. Arriving at 19.40 pm In Munich, while my destination was in Nuremberg. Please note that one of the two children is facing a very serious health problem and that is why we are often traveling to Germany for medical examinations and all this haste of suffering has burdened even more his health.
Finally, we went to the company's offices and gave us tickets, on demand of unhappy passengers, to board a train from the airport to Munich. However, there was a delay in our departure and after a couple of hours we finally arrived in Nuremberg.
With this letter I protest very strongly to serve your company and I consider your conduct abusive and objectionable to honest practices. I declare that I do not intend to travel in the future with your company and I would ask you to indemnify me for the loss suffered by both me and my minor children from the two-day disaster due to the lack of organization and proper service of your company's members.
I look forward for your actions
CHRISTODOULOPOULOU DIMITRA
via her Advocate
IOANNA TOGELOU,
ADVOCATE,
TRIKALA BAR ASSOCIATION NR.140
VENIZELOU 4 STREET, TRIKALA, GREECE
TEL.+ 030 [protected]/[protected]
Email address: [protected]@gmail.com
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