Ultimate Rental Getaways
reviews and complaints

I have called atleast 10 times over the last 3 days. Emailed twice and absolutely no response. Left messages atleast 5 times. I feel like this company doesnt even exist. Have not used my package yet. I purchased this vacation package over the phone, called my bank and they said the company is "legit" but you cant get a hold of them to book, ask questions or anything. Totally unacceptable for customer service. I really would just like my money back. The state of Florida needs to check this company out.

I purchased a cruise, rental car and hotel Stay in 9/2016 with three years to use.
I have contacted multiple times to book this vacation. Speaking with a lady name Vanessa she told me I owed $300.00 more which I have paperwork and a call recording saying I owe $200. Finally a manager called because I placed a negative review on sitejabber. Told me he would honor the $200 if I removed the review. I removed it! But never ended up booking because he never called me back after me giving him the dates. So now ALMOST 3 years later the package is expiring and I have not used this.
A guy named Alex (he says he is a different one) called me today and said I owed $300 because I added the review again (because they NEVER actually booked the vacation) he was very nasty and rude. Said I had to book a room for at least one to 2 nights to use the cruise. I was never told that in my original purchase or back in 6/2018 when I went to book.
This is a very UNTRUSTWORTHY company and I am out the $298.00 that I spent.
I have the photos of the invoice for proof and I have submitted something with the BBB. Alex informed me they won't do anything they are not a govt site so he doesn't know why people threaten with them because they won't do anything anyway. May be true. I may be out of the vacation and the $298 but I will make sure to put a REVIEW EVERYWHERE! These people pray on people and steal their money not a good company at all.
Will be speaking with an attorney about restitution as well because I have ALL the emails and the 2 invoices and bank statement that shows I paid $298.00

I am very disappointed I have ever dealt with these people. Not happy at all.
So I think they deserved my bad review.
I paid too much for a room in a hotel. Unfortunately, I found it out only after I booked it and checked its rates on another website. I decided to cancel it, but they refused stating that their policies don't allow customers to do things like this.
Excuse me, but it sounds like BS. Everyone can get their money back, even toddlers know it.
It's been a month, my vacation is very questionable now because I hadn't a lot of money and spent it on this booking and I can't get it back. o typical for losers like me...