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eDreams / edreams charged for a return flight and only booked a one way

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On the 29 November I booked a flight with edreams via their website, for a return flight LIS-FOR on the 04 Dec and returning on the 02 Jan FOR-LIS.
I arrived at the airport on the 04 Dec to do the check in and was told my outbound flight had not been booked, only the return on the 02 Jan.
eDreams took the full amount for the return flight (total cost 1200 Euros) and only booked the inbound (cost 811 Euros)
I tried contacting eDreams over the phone, on Facebook, on Twitter, no luck. Eventually I had to book a full published fare with TAP for the flight going out at a cost of 1096 Euros.

I have since tried contacting eDreams over the phone, on Facebook, on Twitter and they seem to be ignoring my request for a refund on the outbound flight and compensation for the problems caused.

Ju
Dec 06, 2016

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