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Viabuy

13 Complaints
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Viabuy Customer Service Contacts

23 Hanover Square
London, England, Greater London
United Kingdom - W1S1JB

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Use this comments board to leave complaints and reviews about Viabuy. Discuss the issues you have had with Viabuy and work with their customer service team to find a resolution.

Complaints & Reviews

Dec 01, 2020

Viabuy — Payment withheld

Viabuy account number [protected], Julia Steinbjörnsson. I run a perfectly legitimate business, selling horse...

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Viabuy — banking

i am waiting for a transfer to my account since 3 weeks now, communication with viabuy is basically useless as whether there is no response or the response just ask you to wait for solution. not really very satisfied anymore, as i had previously quite good experience with the company, but since they moved from uk to luxemburg due to the brexit issues, their services seems to drop to standard eu-level (virtually non-existent)

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    Viabuy — my cash withhold

    My names are Ajayi Bimbola Esther. Account number: [protected]. I recharge my account few months ago and am yet to receive the funds in my account. I was told that i needed to update my information using my id card or permit. I have done that severely but, kept rejecting it. I sincerely wish that the money be returned back to my account which the money was transferred from. The said recharge was 50€. Thanks.

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      Viabuy — refund

      I´ve sent 160 Euro on august 27th to my own Viabuy account so that I could pay a trip. Viabuy informed that could not accept the value due to their own regulations and that I should indentify myself in order to proceed the process. I´ve uploaded my personal nation identification, and then Viabuiy informs me that document was not accepted by them. Since my national identification card is the only and valid document I have, i asked them to return my money. After more than a week i´m still waiting and the company doesn´t reply to my emails. I need my money back, could someone help me?

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        Viabuy — account closed

        As I settled from Germany to Indonesia, I was changing my addresse and telephone number. I was told from the customer service, they would close my account because I settled in a not European Country. My credit card was closed as well my online account.
        In my account are about 900 Euro. I wrote emais every day to the customer service but no answer.

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          • Je
            Jeffrey Joemman Sep 26, 2019
            This comment was posted by
            a verified customer
            Verified customer

            Because you really don't know how to speak with them
            I'm just 21 year and I know how to deal with them to give you the money back
            Please contact me on my email [email protected] and I will help you to get the money back from Viabuy because I really hate them too

            Reply
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          Jun 19, 2019

          Viabuy — prepaid debit card

          I had close to two thousand Euros stolen from my ViaBuy account through fraudulent withdrawls from India. I...

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          Viabuy — account

          I ordered viabuy around two months ago, I did not use it because when I found out they charge 90 euro fees for just setting it up I said to myself I don't want that, unfortunately I did not react in time and it was too late for me to cancel the account without being charged. So I did send to them cancellation fees and expected my account to be closed... What they did they just set it up as new... I have sent already three emails to customer service to close the account they did not reply.. So frustrating.

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            Viabuy — blocking and stealing 500 euro worth transactions

            Keep away from this company. 1. on 16th march 2018 they stole 200 eur incoming transaction from bitcoin...

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            Viabuy — viabuy mastercard de

            I avail this card, unfortunately I did not receive any card and then after a month I received a letter from...

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            Hannover

            Viabuy — viabuy mastercard

            Hi I'm very angry frustrated and annoyed I was charged 90€ for my the card I did not even use I'm shocked I...

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            Viabuy — prepaid card

            I got through the rituals of getting the Viabuy card, and whether I mistook 1 year for a month, my money i...

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            Viabuy — website not up to date and no proper customerservice number

            I have a viabuy card and have tryed loading it with paysafe but only comes up with option of ukash wich i...

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            Viabuy — they asked me to pay for the fake bill

            I got card from the company Viabuy. I needed to transfer $90 in order to activate and use this card, but I...

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