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Viabuy
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Viabuy
reviews & complaints

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15 complaints
0 resolved 15 unresolved
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A
5:34 am
Verified customer This complaint was posted by a verified customer. Learn more

Viabuy - Money transfer

How to deal with that thief brandel viabuy? I sold things, the man transferred money to me with my viabuy card and drove away. I received this viabuy 1 day later, that in order to receive this money transfer you need a purchase sale agreement or a loan document to send to viabuy. I've been selling my old furniture (no one makes a contract for 400 euros) i've been with viabuy for two weeks (only one message they've given up in a day) and they don't give away my money in any way. Maybe who can advise on how to fight them (or go to a lawyer, the police?) advice to open another bank card, you do not want to have a problem

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M
9:44 am
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Maria da Graça Santos Correia, residente em Lisboa, portadora do Cartão VIABUY - ID 342733599 E-mail - [email protected] Exmos. Senhores, A minha conta no Banco Viabuy, vem de uma doação feita em vida por um grande amigo "do peito". A advogada que tomou em mãos o procedimento técnico e formal da doação foi uma senhora Advogada de nome Kelly...

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J
3:50 am
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Viabuy account number 341702077, Julia Steinbjörnsson. I run a perfectly legitimate business, selling horses amongst other things. Wrote a bill and asked the customer to transfer the money to my viabuy account because I wanted the funds on my credit card. I have been using viabuy occasionally for such transactions for years and have never had any trouble -...

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G
11:26 am

Viabuy - banking

i am waiting for a transfer to my account since 3 weeks now, communication with viabuy is basically useless as whether there is no response or the response just ask you to wait for solution. not really very satisfied anymore, as i had previously quite good experience with the company, but since they moved from uk to luxemburg due to the brexit issues, their services seems to drop to standard eu-level (virtually non-existent)

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B
11:36 pm

Viabuy - my cash withhold

My names are Ajayi Bimbola Esther. Account number: 926249978. I recharge my account few months ago and am yet to receive the funds in my account. I was told that i needed to update my information using my id card or permit. I have done that severely but, kept rejecting it. I sincerely wish that the money be returned back to my account which the money was transferred from. The said recharge was 50€. Thanks.

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C
11:40 am
Verified customer This complaint was posted by a verified customer. Learn more

Viabuy - refund

I´ve sent 160 Euro on august 27th to my own Viabuy account so that I could pay a trip. Viabuy informed that could not accept the value due to their own regulations and that I should indentify myself in order to proceed the process. I´ve uploaded my personal nation identification, and then Viabuiy informs me that document was not accepted by them. Since my national identification card is the only and valid document I have, i asked them to return my money. After more than a week i´m still waiting and the company doesn´t reply to my emails. I need my money back, could someone help me?

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N
7:14 am

Viabuy - account closed

As I settled from Germany to Indonesia, I was changing my addresse and telephone number. I was told from the customer service, they would close my account because I settled in a not European Country. My credit card was closed as well my online account.
In my account are about 900 Euro. I wrote emais every day to the customer service but no answer.

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1 comment
J
Sep 26, 2019 11:54 am

Because you really don't know how to speak with them
I'm just 21 year and I know how to deal with them to give you the money back
Please contact me on my email [email protected] and I will help you to get the money back from Viabuy because I really hate them too

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F
8:32 am
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I had close to two thousand Euros stolen from my ViaBuy account through fraudulent withdrawls from India. I have *never* been to India, I do not do business anywhere near India and that card *never* was with *anyone* else. I live alone with a guard dog in the house and I has never used that card before. Now the money is gone and ViaBuy won't even...

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A
5:15 am

Viabuy - account

I ordered viabuy around two months ago, I did not use it because when I found out they charge 90 euro fees for just setting it up I said to myself I don't want that, unfortunately I did not react in time and it was too late for me to cancel the account without being charged. So I did send to them cancellation fees and expected my account to be closed... What they did they just set it up as new... I have sent already three emails to customer service to close the account they did not reply.. So frustrating.

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11:00 am
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Keep away from this company. 1. on 16th march 2018 they stole 200 eur incoming transaction from bitcoin exchange company (coingate) 2. On 22nd March 2018 they stole 300 eur transaction via Bitcoin instant load for account. In both cases got standart copy-paste message like: "Loading method Bitcoin Reference Transaction number 309506564 Amount EUR...

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M
5:28 am
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I avail this card, unfortunately I did not receive any card and then after a month I received a letter from their EOS Inkasso, demanding me to pay for 132€, I email and contacted their customer service ask me to settle it and they will send new card. After paying 133€, ( they said it was increased because of interest). I informed them that I already paid...

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10:11 am
Verified customer This complaint was posted by a verified customer. Learn more
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Hi I'm very angry frustrated and annoyed I was charged 90€ for my the card I did not even use I'm shocked I was scammed I rang the police and got into a solicitor I put €91.27 exactly into my viabuy card and it took it I was charged for not using it!!!i want my money back now please it swallowed all the 91.27€ when I loaded it onto my card from visa AIB...

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S
12:11 pm
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I got through the rituals of getting the Viabuy card, and whether I mistook 1 year for a month, my money is blocked, as for the past three months I have been sending every document, government, bank, you name it, if it had my name, a picture of me, and my address, it was send off as an attachment, and without kidding I must have sent in different form these...

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10:29 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
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I have a viabuy card and have tryed loading it with paysafe but only comes up with option of ukash wich is now safepay in the UK tryed emailing and got and aoutomated response that some one will assess and get back to me no say of how long hours days weeks ? Found a number on hear for viabuy that someone els who had problems with them posted saying went to...

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1:10 pm
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I got card from the company Viabuy. I needed to transfer $90 in order to activate and use this card, but I haven’t deposited money. After 5 days I got the email from the company, and they asked to pay the bill in amount of $160. WTF? I sent them couple of emails and asked about this fake charge, but they haven’t reply. I have no idea what measures to take...

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+44 203 002 9170

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www.viabuy.com
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