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DirectTV / poor customer service

Chester, NY, United States Review updated:

I purchased a new receiver from directtv and its installation. It cost me $157 total and it was supposed to installed on Saturday 01-14-17 from [protected]. That Saturday they changed it to 1200-4pm. The guy actually showed up at 4:37pm. he tells me that he doesn't have the receiver and if he can reschedule for tomorrow, Sunday [protected]. I said ok. I had no other choice. He never showed up. When I spoke to the customer service representative, MAFSR020223, she stated that we had canceled the service and I would have to reorder. She didn't hear my story. Worst thing is I can't cancel service because of a 2 year contract

Lo
Jan 16, 2017
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Comments

  • Ju
      22nd of Jan, 2017

    I urge all people with complaints about Direct TV and their deceptive sales practices to sell their service to people to file a complaint with the Federal Trade Commission. There is a page there for filing complaints against internet and TV providers.

    0 Votes
  • Ca
      23rd of Jan, 2017

    Worst ####ing services experience ever, not only did they screw up my order they also wanted me, my wife because she stayed home $50 to fix there #### up for the extra tv I ordered. Also it came with $100 dollar visa reward I had just received in the the mail the day before a letter stating if I change to direct tv they would give me $200 visa reward so not only do I call and talk to the rep but also his supervisor they would come back another day and because of my zip code I would only get the $100 they sent the flyer to my house, hello address should have told them that before sending to my house. #### direct tv and their #### customer service. #### them #### them #### them, with in 30 days I'm cancelling and going with uverse

    0 Votes

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