DirecTV – Page 59

I had a 2-year contract with Directv as a result of a bundling marketing offer after signing up with Exede Internet Service. The two years expired in January 2017, right now. Yesterday I called to terminate my service. I was told that I had committed to another 2-year contract. Huh? It turns out that we called Directv Customer Service last month (December 2016) to change our programming. Reduce the costs. The customer service representatives told us to help us out he would reduce the monthly bill by $15 for the next two years. So, my wife said OK. What the customer service rep did NOT tell us that we had just agreed to being locked in to a two-year extension to the contract. I would say that this is somewhat devious and maybe even deceptive practices. So, I have to pay $175 to terminate the “agreement” – there was certainly no meeting of the minds here. I will pay the money just to get rid of ATT/Directv. Never again with those bums!

On or about 8/3/2016, a young man wearing a shirt with the at&t logo came to my door to inform me that at&t was fading out uvers and switching everyone to direct tv and that because of my loyalty to at&t, he was able to give me a special offer if I signed up now for a 2 year contract. With $100 down, service would be installed the following week, 8/3/2016.In just a few days of using the direct tv service, we realized that we did not want dtv! Several phone call have taken place, many times I was confused as to which company I was talking with. Long story short, at&t switched me back within a few days and I thought that was that. Wrong! Not only did my dtv service not get cancelled as promised, I am continually being billed and dtv helped themselves to my bank account! The person who came to my door did not work for either company! He was with new star!

I can't believe direct tv and nbc can't just get along and resolve this issue! My husband has early onset alzheimer's and I put on channel 11 (Nbc) every day prior to leaving for work, this is how he is able to cope with his day... A routine meaning watching shows that he likes and is used to! Now I am trying to explain to him he can't watch his regular shows anymore! Why would you do this to paying customers?

Get this done please and help me get my husband back to a normal day! Please

After noticing an extra $10 equipment fee that has been added to my bill since August, 2016, I contacted DirecTV January 2, 2017, to determine why the fee had been added and to request a refund of $50 I had overpaid from August through November 2016, along with a correction to my current bill. I spoke with a DirecTV employee who informed me that a service tech had installed the new HD receiver during a July 2016 service call I made to fix problems with my satellite dish following a hail storm. I advised the employee that I neither ordered nor consented to a new receiver at an increased charge. The employee advised me that the company no longer makes the receiver that was installed during my 2014 setup, so he could not refund the extra charge they had been billing me since August 2016 and could not replace the HD receiver with the one I initially ordered when I signed the two-year agreement in June 2014. I asked to be transferred to a supervisor and, instead, the employee simply put me back in the cue. I hung up and called to cancel my service. Not only did I get no help from the woman in that department, she refused to cancel my service. She said, "What I can do is have one of our investigators listen to all the calls and go through all the notes to determine whether you did or did not order the HD receiver." I told her that I wanted a refund of the $50 overcharge and to cancel my service. I have not had an agreement with DirecTV since July 2016 and, yet, she refused to cancel my service. She explained that she needed to read several disclosures to me. I advised her that I have filed bankruptcy and that DirecTV needed to cease and desist from attempting to collect any money from me and needed to refund the overcharges to my account. As of today, January 4, 2017, DirecTV has not canceled my service.

It was extremely bad business and unfair to paying consumers that these 2 large companies, Direct TV & NBC cancelled NBC on Jan1st without notice in the Baltimore, MD area. I hear it happened in other areas also. This was done purposely before a big football game. It has now lasted 3 days. The people in charge need to grow up and negotiate like adults. They need to fix their problems immediately, refund their customers for the inconvenience & promise not to do this again or they deserve to lose business.

Hello, my name is Dan.I live in the North East and as of January 1st 2017 I lost three of my local chanels. My provider is Direct TV and I pay what is to me alot of money every month for there service. I pay for a specific package which is supposed to include those three chanels. Direct TV says they are renegotiating the contract. I called Direct TV to see how they were going to compensate me for not providing me with a complete package. I waited on hold for 28 mins before talking to a rep, I told the rep why I was calling and asked to be compensated, was told they could not help me. I then asked to speek to a superviser and waited any 17mins on hold to get connected to the superviser. I explained to him that I wanted to be compensated for the loss of the three local chanels. He then stated that I would be compensated when I got the channels back, could not tell me how or when and then hung up on me. Not very professional and not a good way to treat your customers. Well as of tomorrow I will be searching for a new provider.

A couple of years ago I upgraded my service for hd and a more robust dvr. This was the ultimate result of a program update to my (I actually had purchased the machine) dvr, which to ruined my machine. Eventually the situation was resolved and directv wrote me a letter that stated because of my experience, from now on those who paid the maintenance fee, they would be automatically upgraded when new and better equipment was available. As time had passed I periodically checked to see if there was an upgrade available. Always told nothing availabil. So after some time I get a new tv. A samsung model un60ku6270fxza. I then go to the web site and see that the 4k is available at no additional expense. I the dial 1 800 directv. The cs person says I need to purchase upgrade equipment to the tune of $200 and I would have to upgrade my service for another $12 a month. So to get what was promised I am now going to be on the hook for an additional $300+. I don't think so and this either gets what was promised to me, or I show the rest of the world that your promises aren't worth much.

I am very upset. I been with direct tv since 2011. I fell ill in 2013 and my services were disconnected. I had to pay 400.00 to get my services restored. The payment was made and my services were restored without any problems. October 17, 2016, my services were disconnected for non payment. I fell ill again but this time, I was in contact with direct tv. I been a loyal customer since 2011. I called in, sometime in november and told a representative I want my services and actually called in to make a payment. When the rep informed me that my balance was 593.41, I asked her why and she told me because of the equipment. I told her, I want my services and I will pay the 388.13. The rep said she would note my account. I was ready to pay 150.00 on that call but when she said that, I told her I would call back in to pay that full balance of 388.13. A few days later, I received some big boxes on my porch. What are the boxes for? To return the equipment? I am confused and just told her days before, I would pay that balance. I called in today, 12-30-16 and took care of the balance 388.13 to restore services, only my services wasn't restored. While, talking with the rep that took my payment, she said everyday I am without services direct tv will credit my account. 2nd rep states who promised me that direct tv will credit my account everyday I am without service? What! The calls are recorded and monitored! After going back and fourth with that rep she gives me 5$ credit for services today... Next the rep says I don't have account protection, which is a lie because I had it before my account was disconnected and those fees were in that bill of 388.13. Next she says I have to pay the technician 45 or 47 bucks to come out and I just gave 388.13? That's not my fault services aren't working. Wow! I refused to pay any technician, when I know that was included on my bill (Account protection). Thirdly, she asks me do I want to add it for 7.99? I told her go ahead and she confirmed it and added it and told me I owe a balance of 350? I am pissed! 350 for what? On that call I repeatedly asked her could I speak with someone else. She transfer me to a young lady name megan, which megan was helpful and I vented to her about the previous rep. While, I am on the call megan goes over somethings and the account protection is not added! So, she adds it after the previous rep was suppose too! I was given so much misleading information, okay the reconnect fees were removed and credited 40 bucks on the next bill so I owe - 40. Bill suppose to be 0.00 balance now but the other rep says it 350.00... I feel that corporate need to offer special training on reconnect accounts. I wasn't happy at all after, giving direct tv 388.13 of my check! That's over half not to have my services working as promised! What ever, direct tv is doing different, this is not the answer! I choose to pay my bills because, I pay my bills and I recognize, anyone that I owe if the bill makes sense... All of the reps need to be on one page far as giving correct informtion! Every rep, I spoke with had something different to say about my account. Last but not least, I fulfilled two 2 - year contracts with direct tv 4 yrs straight and I was offered 50.00 off for 12months.. I need that discount, especially after I was on the phone for 2 hrs. Pissed not to mention, I have no services... What's 5$ after paying 388.13? I could have pay that with in 90 days and said forget direct and open up a whole new account, with another provider. I decided to go ahead and pay today, since I been with direct tv since 2011 and I never really just had major problems with them. When it rains, my services go out. It's like direct tv wants, what is owed to them but why can't your end be fulfilled? I don't get it... A lot of people not fund of direct tv because, the way things are done and like that rep I dealt with today omg! Train her more! I am still upset and I don't want to renew another contract...

This is a terrible product. The problems are not weather related but rather their software. I get message that I have not subscribes to a particular channel, such as HBO, which I do pay a monthly fee to get. I have problems playing back recordings. When there is program that allows to go back to the beginning, I can watch maybe 10 minute and then it reverts back to the current play time. These are just some of the problems. Your third party vendor, Smart Circle, does not have my account number nor my correct phone number.

I have been a member since 1991 and have never been unhappy with a product purchased at one of your stores. Given the problems with Direct TV and your vendor and my interaction with your vendor, Smart Circle, I will be a bit more reticent in making future purchases.

This is complicated.

I'm writing on behalf of a Gerard Shafer. He is a disabled adult. He lives with two other disabled adults; Kevin Young and David Andresen. I am Jake Walker, Gerard's caseworker. DirectTV has stated that they have not received payments since September and have cut service. The checks are paid on Gerard's account through Scott County Community Services (Social Security), from each of the three gentlemen. I have proof that they paid as recently as November and the checks have been cashed by DirectTV. Direct TV says this has not happened. I even submitted proof of payment to the address they told me to and never heard anything back. I called them again and they directed me to you. I am submitting proof of payment. I would like the service restored and for no additional charges to be applied. I don't believe the guys should be punished financially for Direct TV's error. I would appreciate a response as quickly as possible.

My husband and I were shopping at Sam's when we were approached by a woman who said Sam's was doing a promotion through AT&T. She asked who our internet and cable service was through and we said Uverse who at the time we were happy with. She said she could save us so much a month, we would not receive a bill until February and we would get a $300.00 gift. card. It sounded great. We could use a monthly saving so we said sure. We would also told that since both companies were with AT&T they would take care of everything and when Direct TV came out they would take the Uverse equipment. Well none of that happened. Direct TV came out and charged us over $50 to install. The person would not take the equipment and only one tv of the four are working. Then we got a bill from Uverse and Direct TV. We have called both companies and spent hours on the phone. We cant seem to get a manager to call us back. No one seems to know of any promotion with Sam's and all we are being told is that our bills are due. This is a HUGE scam.

Mary Mcghee had a appointment, Dec 9 2016, between 12 and 4 to have the cable connect to a Tv. After 4 I called Directv to see where my tech was I was informed that he was on site, not in my area I'm looking out my front door and don't see Directv nor do I see Att. Directv Tech. said "what I can do is give you another appt". Tuesday Dec. 13, 8 to 12. Now I live in a condo and was up at 730 the phone did ring but when answer no one said a thing, waiting 12pm comes and again I called Directv Tech said "they came but no one answer call or door" I'm not saying they didn't come but I look out my door several times and there was no one that came. so what I want point out that my hours of time is between 8 am to 12 pm, why is it the Tech thinks that if they knock on the door and if there's no answer they can go to the next customer, I'm expected to put off what I have to do for hours for them, I should have that same respect, 8 am to 12 pm is my time knock until there's an answer we are expecting them. I now have another appt for Thursday Dec. 15 again between the hour of 8 am and 12 pm. who knew it takes a a week for a simple connection to a Television, shame on Directv Technician

Mary Mcghee 300 country club dr Jonesboro Ga 30238 [protected] Thank you

First let me state that I am a senior citizen and on a fixed income. That fixed income has proven sufficient, though, to be able to afford more than people on only Social Security but not so much that I can, or will, ignore or forgive a company that takes advantage of us because we are perceived to be weak. Forgetful we may be but never weak. In April of 2016 I had a fire in my home that forced me out and made it necessary to take an apartment until I can move back into my home. I called all of the utilities and Direct TV to cancel service until such time that I could move home and I thought the situation was taken care of. Direct TV was a different matter, however when they told me that I would have to pay an early cancellation fee in order to cancel so they gave an alternate solution. They talked me into taking a six month suspension so that, when the house was back up I could continue with no further expense. For clarification purposes I need to state that I had had the service for three years and, to my knowledge, contracts are set at two years. Not happy but willing to comply to save the money they wanted to charge me, for early cancellation, I agreed. I then immersed myself in all the details involved in building a new house. That, in itself, is exhausting for a 68 year old man and I forgot what I had been told by customer service. The other day I was reviewing my banking statement and found an automatic withdrawal for $235.57 paid to Direct TV. I immediately called customer service . Long story short Desire (nice name for a stripper don't you think?) in customer service told me that I was not going to get my money back even though I cannot access the service I am paying for because I don't have a house to put a TV in at this point. My contractor says mid January. Fingers crossed. I told Desire where the company could stick their service and demanded that they cancel my service. Lesson well learned. I am not even going to bother to contact anyone else inside the company for a resolution. I'm just one person and I'm sure the company will be signing up thousands of people, today, who will be unaware of the companys unethical, if not illegal, practices. Isn't SOCIAL MEDIA a wonderful way to warn the unwary?

I called last month and made a complaint about Directv adding the sports package and HBO, and other channels to my account. I have not even watched any of those channels. The women told me that she would remove it from my lineup, and then this month I get billed again and I called Parker and he told me that it was still on my lineup. He says that he removed it but I still have to pay, very upset with this service. If it wasn't for the contract not be up is the only reason that I am staying with this company..As soon as I can I am going back to Time Warner.

I called on Friday night because I received a message on my TV saying that I needed to replace the cables as they weren't compatible. when I called I had to repeat that I was an existing customer on the recording 4 times then finally got someone, whose name I can't remember because they said it too fast. When I told him what the message said he told me that they couldnt do anything and that I would have to replace the cables. I told him the TV had be on all day and hadn't seen the message until my call. the message wont let you watch TV or change the station. I also told him that I had only had the service for a few months and was told they couldn't do anything about it that I needed to replace the cables. He even said he contacted technical support and they said exactly what he said.. Multiple times, without a storm or weather event happening, the TV program has frozen and when we try to record one problem, we were unable to watch anything else and then the only thing we were able to watch was the first period of a hockey game over and over. in fact we sae it seven times, the same period. WE have had to reboot the computer system multiple times in order to connect to internet, or TV.. At the present time I I am looking into other available TV services.. I am tired of being made to feel like I am stupid and the only solution is for me to purchase extra products. If I find anything, I will be changing and they will know how bad their service is and I will fight regarding the service plan and the contract fee to disconnect

My deceased mother's card has been left on my account without authorization since back in December 2015. In addition I placed a complaint explaining I will not pay until that card is taken OFF this account. This has yet to be done. Also, I have made payments, and had a 0 balance from my last payment. My amount due is now over $500, in less than one month, HOW? I am officially disputing my bill, again, yet you keep disconnecting service while it is in dispute. Extremely aggravating, and disrespectful, and a lack of service. I want this issue resolved as well as all overdrafts incurred due to unauthorized charges for the past year to the card on file as I have requested on every call during this year.

I signed up a contract with DirectTV back in 2009 and must say that they were pretty nice. I was satisfied with their service. But they changed a lot. Price has increased several times! When I received my last bill the price was $50 more!
I contacted DirectTV customer service and received the most ridiculous reply ever! Their rep said that everything becomes more expensive and their service is not an exception. I guess it's time to search for another company.

On 7-17-16 a check was mailed to direct tv in the amount of 63.30. # 5122. The bank deducted this amount from my account. Direct tv posted it as
$17.24 not the amount of check.
I have called them, sent e-mails, filed a payment dispute. They will not do any thing about their error. Now I get an e-mail saying they are going to disconnect. I have sent letters of their greenwood village, co. Office, this bill is paid every month on time.
As of this date no one has done anything about this.
Can anyone do anything about this error. They now have me past due on the account of over $50.00. It is very upsetting that no one in their office will do anything about their error, not mine.

Direct TVs Billing department took 71.10$ off of my credit card without my knowledge. My X boyfriend was the Account holder. I was only an authorized user. I made a payment months ago with MY credit card, That I only gave them permission to use one time. I told the gentleman to erase my cc information and to NOT use that card again. So on November 2 2016 Direct tv took MY money with me knowing. And I want my money back. They are coming after the wrong person, for I have never had an acct with them before. They are looking for Paul Davis. The account number is 6731647.

I have finished 2 yr contract and decided to go to cabling, I ask to cancelled service and they were going to send me boxes to send equipment back, , and would send a finally bill after equipment was returned it was only going to be 60 dollars, , but without approval they took out 250 out of my account and after asking they returned only to take it back out the next week called again they said we will have too wait for equipment, , then they could release money, , , after they got equipment, , they gave me back53 dollars said it was what I owe, , very shady people, , don't every pay with check or card, , they will take what they want