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I had direct TV installed in march of 2005. Unknown to me at the time the installation was done using my local cable carriers line. Our home owners association has a deal with the local cable company and for a small fee tacked onto our yearly dues, we get expanded basic for pennies on the dollar. Well when I called our cable company to have dsl set up, they came out and found out that the Direct TV installer had not only used their lines, which I never gave them permission for, they cut a line into my living room for faster installation. Needless to say I lost my direct TV service.
Here is the frustrating part. When I called them today to complain about it, they told me they had the right to do what ever is necessary to get the service going. they said they can not use their lines on the poles, or their small junction boxes by the property. But they have the right to use the cable outside of the home. I told them I would never have allowed it to be done that way, as I should be able to use both if I choose when ever I want, since both are being paid for and it is an active account. They told me again they had the right to do what they did. I told them they do not have the right to disable wires inside my home without my permission, which they did do. Again I was told that was not true. Now in order to get my service done the right way they said, I have to pay 99.95 for a secondary line into my home since the first one is not being used. I can't use it, they cable company took back their line. I also have to pay any other charges that might occur.
Now I not only do not have direct TV, I have no cable either. I now have to call the cable company out to fix what direct TV did to their lines, and pay for that as well. Somehow something does not seem legal here.
Direct TV used no common sense when installing this into my home, they looked for the easiest and cheapest way to install it without checking with me first. Now I am the big looser in all of this and they still say, OH WELL!
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A previous tenant had this company in 2015. He has since moved. This was Not in my name.
Please remove. I owe you Nothing
loss of favorite channels dispute has gone on too long. I have a contract with a two-year price guarantee and should be given credit for the loss of channels... This loss of channels has been going on for over a month starting in July up till now. 08/26/2023
I am a longtime customer of Directv/Uverse through AT&T internet in Westville, Illinois.
The WCIA channel is one of the VERY few useful, local channels in this area that you carry.
Rather than dropping WCIA from the channel roster, why don't you drop one or more of the more than 15 or so "QVC" channels that are in 'my opinion' totally useless.
Every sports channel we watch that we pay for comes up saying to go to "watch in low resolution due to some sort of problem in HD, which we also pay for...then it switches immediately to "sign up to order Directv sports package to continue coverage! What the heck? paying high prices for over 25 years and being a senior citizen, why?
I've had this service for two months I'm yet to receive my rewards card. Where is it? brenh2016@yahoo.com I'm seriously thinking about disconnection ! How much do you expect a person to write to this issue.?
censorship I will be dropping all Att products I currently use if Newsmax and Oan and add real Americas voice back to channel lineup you bunch of Hypocrits
Direct TV removed another conservative news channel News Max, today January 25, 2023.
You took OAN off last year.
Guess Direct TV doesn’t abide by the First Amendment freedom of speech
Disgrace
Shame on you
I have been a direct tv customer for over 20 years! I canceled my service yesterday because of your censorship tactics! You dropped Newsmax so I dropped Direct TV!
I am very disappointed in Direct TV and will never return as a customer!
Elaine Pearson
I have been with Directtv for 22yrs. Goodbye. You have awakened a sleeping giant ! I hope this company wakes up and decides it doesn't want to be China.
DTV removed OAN a few months back and last night they removed newmax both are the only conservative new channels offered. if newmax is not back on in 1 week, My whole family will be deleting directtv and going to streaming tv. That is 9 different family members which will be 9 cancellations. I'm sick of this crap and the price is also to high
With our package we pay for local channels, why have I lost the service of one of my local channels? In my area channel 7 WTVW is not on the air any longer. All it says is the channel owner has removed it. Why because of the CW programming?
Dropping newsmax kills biz. Base broader than estimated. Canceling you
At your convenience can you have someone from your office call me at [protected]. It is a very complex problem to write and I am hoping by communicating with a live person will rectify my predicament. I am going on one (1) week with no resolution in sight.
Thank you,
Bart Sherman
approached by your sales team at my business pushing a better rate only to find out by the technician that i would only have one line instead of the three that i need so i told him not to do the install ! i have tried several times about 10 to resolve this ! YOU HAVE BILLED ME AND NOW TAKEN $180.00 FROM MY BANK FOR SERVICES I HAVE NOT RECIEVED
Your service is garbage. I can watch for about 5 minutes, and then it crashes. How can you call yourself a streaming service? This is pathetic. I'm glad to hear that you lost the NFL contract. A monkey with a flashlight offers better NFL service than you.
Price of the service went up by 4x and was informed by the customer service rep that the pricing would be extended out. That was not the case. I have been a customer for over over 8 years. My service address is:
Daniel Palumbo
64 Pardee Avenue
Lancaster, NY 14086
On July 13, 2022 I canceled my service with Direct TV. On that day, I retuned all of the AT&T equipment and it has been received.
As of the day that I canceled my account I had used Direct TV for 3 days. I have been a very loyal customer for twelve years.
Additionally, I plan to ask my bank to file a dispute concerning this matter
Spent one hour searching for a number to call customer support from a foreign number. The numbers listed all hang up. That is unacceptable! You let me signup for service from this number but you won't take service calls. How do I reach you? The remote control stopped working. So the service is useless to us . Please call me [protected]
Front desk states waiting on a service tech from direct TV to fix the problem, all lower channels out(local news, weather, sports, etc.) Fairbridge Inn, Natchez, Ms.
The only times in my life out of cable service for a week was Hurricane Camille and Hurricane Katrina, what gives?
why does direct tv call and when pick up phone on second ring no one is there i called back and got bs the number is [protected] we are blocking all dtv calls smarten up and stop the [censored] i hate your reality good bye
While watching SNL Saturday the 21st of December, we found that our programming started in the middle of a skit or musical performance after seeing a local commercial. We pay for the programming to see the entire program not missing the beginning of those sketches.
We have it recorded so it can be easily seen.
Since AT&T took over the company went down the toilet- customer service is a joke . Bunch of incompetent employee's keep transfering you & then get the wrong product ?
The techs they send out are third party that don't have the equipment. Trying for over a month to get this HD DVR.
We continue to get Directv advertising cutting into programming. Now it say we have not subscribed to local channel programming.
If this continues, you will lose a long time customer. We are tired of poor service.
Two months ago we have joined a plan AT&T cell phones in Tallahassee Florida we were told by the sales person that we would receive unlimited HBO if we chose and it would be activated in two weeks it has been two months and three trips later still nothing AT&T is obviously not communicating with DIRECTV. Can you help
It is reprehensible that DirectTV is peppering MSNBC programs with pop-up advertising for upcoming shows on different channels.
I this continues, I will terminate my subscription.
Shame on you, DirectTV for losing all credibility by interfering with programing that I pay to watch.
I called Direct TV & was informed I wouldn't be charged $99 for a service call JUST to put the wires back together or i'd have my nephew do it, but when I got my bill I was charged $99. I can't afford Direct TV anymore & am looking into switching back to DISH. Your Call Center has such rude customer service agents & some can't even speak English.
on 10/21/2019 I Contacted the chat service to fix some issues and was out right lied to, not only did they not try to help they only continued to lie and was told I needed to purchase a different package and canceling was not a option for me, well they were both wrong I canceled service from Direct TV for now and ever.
Nobody speaks English! They lie and never on the same page throughout the company. Such a joke! Come and pick your boxes up in the HWY
I still cannot believe direct tv does not have fox. I can't watch the mlb playoffs or football on Sundays. This is ridiculous, stupid, annoying, and going to be the reason I switch providers soon. Totally, embarrassingly bad. I've always said how much better direct tv is that everyone else. But it has totally [censored] the bed in every way possible.
I have called multiple times about slow response out of the receiver, nobody can help. Charged me for a new remote, said that will fix the problem, nope. Called again and said they would need to send a tech for 99$, to trouble shoot equipment they own. I refused and will now seek an alternative supplier.
Whenever we started with Direct TV (four to six years ago?) it was because DISH wasn't airing Seahawks football games. Now we're facing the same dilemma with Direct. You haven't really discussed what the problem is with several channels now out of touch. Will there be a credit on our bill?
Pargter@Blackfoot.net
Trout Creek, Montana
Up untill today, I have been able to watch Fox News on my PC. Now it says my Direct TV account doesn't support it. Why not?
i am concerned that direct tv will lose espn. if that occurs i will probably cancel your service and go back to cable(which i do not want to) but i will have no choice. i enjoy many aspects of your service but sports are important not only to me but i am sure a multitude of your customers. i hope that you can resolve this situation,
We had a saleman come to my house in August. Talked us in to opening a nother acct. Now we are being billed double plus termination fees for old acct. Not only did he do this to us but to my son as well. Old acct25890683, new acct [protected], name is Coronado. My sons old acct [protected] name Reyes, new acct [protected] Clark. Call me at [protected]
When am I getting ABC back? I watch local channels and pay for this. I am no longer under contract and if you don't put this back I will drop you.
CBS Leveraging the blackout to DirecTV customers for large rate increases has restricted some our our favorite shows which we will find others. Very disappointing and frustrating.
No cbs paying for a service I don't use I had to get spectrum internet because century link could not keep a signal ready to switch
Most of the shows I watch are on channel 13. Maybe I'll go to Comcast. Channel 13 is my station of choice for news and recorded shows. Now I cannot get my favorite shows or news!
My account number is [protected]. I want to know why my bill was $126.00 dollars . I always pay $54.00 dollars. I have never pay that amount. I only paid the half of it.
I pay entirely too much every month to lose a channel. With the prices you charge, there should be no problem paying the increase. If you are not going to get the channel back, you should decrease the bill for everyone with your company. So if you are not willing to give that cost up to every dtv subscriber, then get our channel back!