DirecTV

I received an email snapshot of what my bill was going to be in January. My bill was way too expensive so I called and reduced my package. I was told that the January bill would be approximately $107 plus tax and every month after would be $73 plus tax. It actually ended up being $117.76 because there was a disconnection fee of $10. Fine. I was enrolled in autopay at that time so of course DirecTV received the $117.76 from my account. February rolls around and there is now a balance due of $15.14. I call customer service and get someone from the Phillipines and explain my problem. They don't understand so I ask to speak to the supervisor. The supervisor was very polite and says he understands my problem and fixes. He gives me a $15.14 credit. I decide to remove myself from autopay at this time. Fine, whew, we finally got this resolved. Wrong! Received my bill for March and there is now a balance due of $16.87. I have called 3 days in a row trying to reach someone in the United States so there would be no language barrier. Not once did I!

I called on 3-13-17 and spoke with Leo to get a price on a bundle package. He quoted me $117.81. I called back again on 3-16-17 to have the services added that I didn't already have and Shay advised me of all the installation fees, I advised her that Leo never spoke of any installation fees when I called on 3-13-17. So I advised her to forget adding anything. I waited about 15 mins. called back and spoke with Porsche she advised me there would be no installation fees for anything. So I had her to add internet and home phone to my bill to get a bundle package. Total was going to be $117.81 a month. I told her that was fine, so she scheduled 2 work orders. 1 for internet and phone and 1 with Directv because I wanted to add a receiver to another room. Well today was the day for the installation to be done. Well this heffer never made a work order for the Directv to be installed in the other room. So here I am sitting with no tv to watch until Saturday. That is just bs. I went around the world for 3 hours trying to get to the bottom of what she did to my account. She needs more training to do her job right the first time. And when I do get my first bill and I have charges on there that shouldn't be on there...best believe I will be calling and blessing someone out. This is the worst customer service I have experienced with any company and I have been with Directv since 2010. Get your ### together and do your jobs correctly.

Directv has awful service. I have been with them for several years. Recently (About the last 7 months) the service has been horrible. I called in sept 2016 to cancel service they talked me into staying promising to resolve the problem. Fastforward 7 months I still have the same problems and a high bill on top of it. I asked to cancel several times and was discouraged because of the cancellation fee. Now with what they have charged me I could have payed the cancellation fee and still be ahead. They promised that if I allowed them to fix the problem and it still could not be fixed they would waive all the charges on my account. I allowed a tech to come out, he did not fix the problem and they are not keeping their promise. I want a refund credited to my account for $320.79

Hola mi nombre es martin bareño mi no. De cta es 3506312 me siento un poco preocupado por la situación que estoy pasando con ustedes por culpa de att en sept..de 2016 me brindaron un paquete de 3 servicios que eran teléfono, internet y televisión por una cantidad de 76 usd porque según ellos yo estaba pagando mucho de teléfono en el negocio donde trabajo lo acepte pero nunca bajo el recibo de telefono e internet después yo estuve en comunicación como dos meses con att para decirles que si que pasaba que no estaban respetando el acuerdo que habíamos hecho a lo que me contestaron que ellos no reconocían ese contrato que era falso y no me respetaron el precio entonces les dije si no me van a respetar lo acordado entonces recojan el aparato de direc tv porque yo tengo un contrato de dos años con Dish y ellos después de hablar con supervisores y jefes llegaron al acuerdo de la cancelación total del dicho contrato me mandaron una caja para que les enviará lo de direc tv y el mismo día se los envié ellos me dijeron que se rompía el contrato porque ellos no reconocían a la persona que me levanto la orden y que no iba a tener ningún cobro ni por ATT y DIREC TV que ellos ya habían hablado a directv y no había ningún problema pero esto no fue así porque ATT no me cobra nada pero DIREC TV así me está cobrando y no comprendo porque si fue un contrato de tres servicios no de uno y ATT me los vendió no entiendo porque DIREC TV me sigue cobrando y yo estoy preocupado porque no tengo dinero para pagar esa cantidad y no quiero ir al buró de crédito por un error que no fue mío les agradezco la atención que le pongan al presente de antemano sin más por el momento me despido de ustedes esperando pronta respuesta al presente gracias. Atte. Martín Bareño

I have been a directv customer since january 2010. I have paid my bill in time every month even when it was $300.00 and more. I eventually had combined billing with at&t. My bill was always between $275-$400 a month with combined billing. I would pay the invoice amount on time every month.in august 2016 I called to try to get my bill lowered and I was told that yes they could lower my bill and give me new genie boxes with a $100 gift card. I received my new boxes and the gift card. I noticed my bill had not gone down in october 2016 and I called again. I was told that I had two open accounts. The person I spoke with in august opened a new account for me without telling me or getting my permission. I continued to pay my bill on time monthly.in november 2016 I paid $700. I received a disconnection notice for non payment. I called and was on the phone for three hours trying to rectify the situation. On january 30, 2017 I received ten emails from directv stating that they were going to refund me different amounts totaling $507.00. I also received an invoice from directv stating the same thing. I am still waiting for my money. Every time I call (I have called four times) I am told that it will be five to ten business days from the time I called before it will be processed by the escalation unit. This is almost 60 days from the original email. Today I called and I was told I should receive my money on march 27, 2017 because even though I called on march 7, 2017 and was told 5-10 business days my issue was not processed by the escalation unit until march 9, 2017 and I must wait another 5-10 business days plus another 72 hours before I get my money. I continue to pay my bill in full on time monthly. I just want my money and I keep getting the run around from directv. I was told I needed to provide documentation to directv i. E. The emails and my bank statement. I refuse to send my bank statement to directv.

Direct TV misled me on price increases coming in the middle of my contract that started in Dec 2015. After 13 months certain discounts I was told would go away and my bill would increase by $33/month. However, charges went up ~$60/month with no changes in service or equipment. Some charges were price increases, thought those were fixed since I had a contract and the Direct TV rep told me the exact amount of the increase I could expect at the end of 13 months. Also, I had a discount for auto pay that went away. However, I was specifically told that the auto pay discount would not go away as long as I continued auto pay. I was also informed at the time that there would be other discounts at the end of 13 months and when I checked after 16 months there were zero discounts.

Signed up at Walmart to switch to Directv and get visa card for 225. Send in rebate for right away. Said it would be up to 12 weeks to get. Never got it. Have called 6 to 8 times and has gone nowhere. One rep. Said he would send a 200 dollar visa card never got it. I have spent many hours on hold and being told lie after lie. This seems like a scam from the start. IS THIS A SCAM.

My boyfriend signed up for direct tv. He needed a credit card, which he doesn't have, so he used mine. His representative, James Koehler, said there would be NO automatic payments from this card. Not only did he get a bill stating the payment will come out from that account on March 22, the bill is going to his address with my name on it. James Koehler set up the installation for a Sunday evening. No one showed and no one called. My boyfriend called them the next day. Service would be installed that night. No show. No call. Day 3 my boyfriend called James and James apologized and said his first month would be free. Nope, he just got a bill.
I can't believe your company allows this practice. I understand your employees work on commission but they shouldn't screw everything up while trying to lure customers in. I hope something is said to your employees while being trained TO GET IT RIGHT!

I made an online payment of 111.48 on March 2, 2017 and i recieved an email from direct t.v. on March9th at 8:44 that my card has been charged for this amount! This is the first time I have paid it this way and I will not be doing it again! My bank account shows that 111.48 has been taken out of my account on March 10, 2017! It's not right to have to pay this again when you all already have it! I want my t.v. back on or I want my money back! The Description for this DOX*DIRECTTVDOXO.IO/HELPWA!THAT IS WHERE I WENT TO PAY MY PAYMENT! I can mail u a copy of the bank statement! But I want my service back on or i want my money back!

my service was suspended and I called costumer service 3 times and they did not resolve my problem. they said not received my payment but I have my confirmation number after that they said have not that number. so I do not what I have to do. Please I need your help. I think it is not fair I pay 2 times for only one month. any question reach me at number [protected]. my name is Rocio Lugo. Thank you for your appreciation. and I am sorry about my writting English.

Worst company ever. Poor customer service. Been a loyal customer who always pays bill ahead or on time. Wanted to lower my bill so took off my movie channels...was paying 174.77$ and next bill with less channels is 174.77$ so basically I got screwed over...pay the same for less channels. Not one supervisor would help either give back what I had for same price or lower the bill. So now I pay the same for less channels lmao. When I said I would switch to Dish they said go ahead...what good company would turn away loyal customers?! Rip off! I will switch to Dish and turn in to BBB and news channel how this company takes your momey and rips you off and all are rude...not one supervisor wanted to help.

We had moved into a new house w / an hoa. When I called direct tv about moving our service, not one person told me that I could suspend service! We needed info from direct tv to give to our hoa for them to approve the install. Direct tv didn't know what, how, or who I could get all this info from for our hoa. We spent june, july, & august 2016 w/o a tv during summer w / 4 kids! When the direct tv guy came out, he said there is no way he could install it do to our location! They cancelled our contract, but when I called & spoke to a manager. He said to me, "why didn't you suspend your service?" I asked him what that was. He said that is when we aren't using it, when you move you won't get billed for it until its installed. I asked him why not any of the 6-7 people I had talked to told me that. He said, don't worry I will take it off your bill. Now, direct tv has me in collections for a $300 & something bill for those 3 months of us not even watching it or using it! I have called several times since and they won't do anything about it. One lady even admitted to me that those charges are specifically for those months! If we had been watching tv thru direct tv and used it, I would pay for it. I just don't understand why we should pay for something we didn't use! It's wrong! How am I supposed to get this problem fixed? Who do I talk to? Why didn't anyone explain to me what suspend service was? What kind of company does this? Can someone please help me!

got Directv in June 2016. in Jan. 2017 I called about faulty equipment. After verifying that it was an equipment failure, I was told about a charge for a serviceman to come out to replace faulty 6 month old equipment. Since I did not buy a service agreement, the repair/replace was at my expense. I told the rep that the equipment was only 6 months old and I would just swap out the box in the living room for the one in the guest bedroom and then just cancel my subscription when my contract is up. I never heard a word from anyone after that phone call. Be aware that Directv has no warranty on their own equipment. I will be switching to Mediacom or Dish as soon as this contract allows me to. Acct#[protected]

Directv charged me $48 for not returning a defective piece of equipment which I did return. I called and provided the tracking. They promised a refund which never came. I called or spoke online with Directv five times and five times was promised the refund. I have a transcript of an online chat promising a refund by a specific date. There has been no refund. They are dishonest incompetent or probably both. I have been a customer for 15 years. If they treat long term customers this way, please be very wary of this company.

We have been ATT customers for many years. Our current account number is [protected]. The service was always reliable until Direct TV was purchased and added to their line. Presently, we have the preferred service package.
My complaint deals with the content of the Direct TV package. Not only are we paying for dozens of channels (sports and commercials) that we never watch, we also are bombarded with sales channels with such names as "Do you poop enough"!

Att is getting paid to air these adverts and then charges us again to watch them! Enough ATT. Our bill should be $162, bundled with wifi. Last month it was $189. It always includes bogus charges and fees. And when I call to try and reduce the cost, the next bill is always higher and the "credit" never shows up. I want ATT to stop counting these advert channels as part of the package line up and reduce the cost to the viewers. No more double dipping. At least Att could monitor the content of the these obnoxious commercials. We are now looking to switch to another less expensive carrier.

The supervisor Leonard hang up the phone on me, I was a direct tv for seven years then I left them, I went back 2015 to present, I have received the worst service from any company, the employees do not care. I gave a posted dated check for my bill, never told that my services will be interrupted, was never given the choice of extended payment by employee, I called for help and said that he can not help, I ask him for his name in a nice way he then hang up the phone. It's not the first time that I received bad customer service I complained and nothing was done, I will cancel my service with them, I will not wait for my contact to be up.

On january 18 my friend patricia sanchez paid my direct tv bill off 100, she text me with the confirmation #.. So I fatima gomez figured by paying that balance, my cable bill was a bit okay.. On february 2 my cable got turned off.. Due to owing I believe a balance of $243 but by paying $123 my services will be on.. So I went & paid that balance of $123 with a prepaid card.. & asked why did it get turned off if I payed $100 on jan 18. She had said nothings been paid since dec.. So I was upset and called patricia regarding the payment.. She said she did.. She screenshot me a picture. , i'm just worried about my $100 in the air, so can someone please contact me regarding my situation, please.. Fatima gomez [protected]

On February 10, 2017, my Direct TV service was interrupted. When I arrived at my office, I called Direct T V and was told in order for my service to be restored, I had to pay $221. 97. So I talked a representative and gave her the routing number from my bank and the account number. After completing the transaction, the representative gave me the a confirmation number [protected]. I made the call from my office number which is [protected], Ext 107. When I got home the night of February 10, at approximately, my service still hadn't been restored. I attempted to call Direct TV customer service and their office was closed until the next morning at 8:00 a m. So, I called direct T V office at 8:08 on the morning of February 11, and they were telling me that they hadn't received a payment from me. I can't check my bank to find out if the money was actual taken until Monday, February 13, 2017 at 9:00 a m.

My name is Joel landreth and my acct # is12940861, I sent a 65$ money order to you on 12/16/2016 and I went to regions bank where the money order was gotten and they said it went to you but y'all said you never received it and I have proof and the money order says to direct TV and the money order number is [protected]. On where it says for, I put cable TV so I want to know where or what account you put it on cause it was not mine and now my cable is off because of this mistake because I sent it to you and y'all say y'all never got it and iv got the proof right here and I gave you all the information, the acct # and money order #, so would you please contact me and fix this problem, it's caused us to ne behind for no reason. My number is [protected], Sincerely Joel David landreth.

I signed up at Costco for Direct TV - it couldn't have been a bigger mess and I've spent countless hours trying to resolve. I suspect this forum is no different, however, I'm tenacious and I'm irritated - Here's the sequence of events
1. signed up for service plus 4 room boxes
2. Direct TV moved install date
3. Lost promotion for 4 room boxes only got two - I wasn't the one who changed the date.
4. Direct TV insisted I signed up with Century Link before the would install. Moved my install date again
5. Got Century Link and no one could understand why DTV insisted on them.
6. Spent over 20 hours on the phone with DTV Dir Danny Suarez who tried to get the other two room boxes but couldn't. No autonomy, no power to execute, and it's only two room boxes. How much could they cost. I can't seem to get another box unless I pay for it and I tried that too and still can't get another room box for the other TV upstairs. Ridiculous. Didn't think any company could be as bad or worse than Comcast, but I was wrong. This is the short version - the details would make you cry or put you in a comma.