Direct TV / early cancellation fee
DIRECTV is charging me an early cancellation fee for a service I never recieved. Unbelievable but true.
I had the regular Directv service for 7 years. I ordered over the phone the DVR Service, and was not informed of any renewed or new agreement or cancellation fee or directed to one or anything.
In any case, I got the DVR and it would not work. I had two conversations with their tech support and it would not connect to the satellite (they are recorded so they have a record of them).
In any case, I cancelled the regular service and said I decided to no longer pursue trying to get the DVR service. They then told me I had a whopping $460 cancellation fee on a service I never recieved. um huh?
I tried several of their customer service representatives and finally ascertained that they claim I was bound to something they call their "Customer Agreement."
The Customer agreement however, states pretty explicity that its terms are for "receipt and payment of service" I never recieved the service or payed for it. Also, service is defined as "television and programing service" not something else.
At various times their CSRs tried out various arguments such as: "we activated it at our end therefore you are bound to the agreement, " and "you recieved the dVR device therefore you are bound to it" and "you ordered it therefore you are bound to it."
I mentioned their Customer Agreement, (the very contract they referred me to!) which directly contradicts this, and basically just got silence at the other end and a "the fee is valid." um what?h...
I sent letters to the President's Office got got no reply.
They have billed my credit card without my consent. (of course I'm disputing it).
Does anyone here any any insight into what is going on?
This behaviour seems outrageous if not illegal.
Does anyone know if have a case to sue them for harrasment and malicious intent?
At what point does such a remedy come into play?
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