DirecTV
Reviews and Complaints

Yes I have just experiences the same thing and catch this one. I had service for 18 months which was my commitment term-I cancelled one week after the 18 month-they charged me $125.00 for early termination and just yesterday I got socked with a a$52.82 cent charge. I called their customer service and you are transferred to the Philippines. I asked to speak with a manager and they told me this was for pay per view events that showed up on my access cards from 2007! Well I tried to tell this idiot that my phone line was never connected to any receiver so therefore I never got the event and yet you can try and steal my money from me 18 months later? There needs to be something done about this company legally. I am furious. Not only did I fill my commitment but also I had the most expensive HD package they carried for 5 rooms.

I called Direct TV in January to get internet services, I'm new to the area and when I called what I thought was the only internet provider, they informed me that they did not go that far(1 mile) off the main road. Someone suggested that I go satellite, and that's when I called Direct TV. I plainly explained to the phone sales rep. that I wanted internet services, he quickly says, "Yes Sir.. we have that in our bundle, let me get you signed up for TV first and then I'll transfer you over to "OUR" internet department" Everything happened so fast, within the hour Direct TV was here to install my Dish to get the ball rolling. The "Free Installation" went right out the window. Even though there was a pole already in the yard, cable already ran, the service guy says, " That's a substandard pole, I'll have install an upgraded one, and there will be a service charge of $75.00 paid in cash for that" I'm still thinking that my internet service will be up and running within a week. After the week passes and "No Internet" I make the call to complain, I'm informed at this time that my internet services were being provided by AT&T. I hang up and call AT&T, it took a minute before I realized that my internet service was coming through my phone line and "Not" being provided by Direct TV. It was at that time I realized that I had been "SCAMMED" by the Direct TV sales rep. My first call to cancel my service(which in first our conversation I was told I could cancel within the first thirty days, just another lie ) right away the guy takes the defensive and starts telling me that Direct TV will charge my card anywhere from $540.00 to $600.00. The he proceeds to tell that it would be in my best interest to keep it for the first year and that way Direct TV wouldn't take as much, he informed that everyone does it like that. I'm still trying to make him understand that I don't watch TV, I've not watched in 6 years...Needless to say the circle talking telemarketers that Direct TV employs, got me off the phone looking for alternative actions. I tried, watching TV and the only thing that I could get was "771 searching for signal" Now I'm furious, I call Direct TV, I'm screaming, cursing, and telling them to come get this piece of crap off my property, A week goes by, I call again, more aggravated now than I've ever been, more screaming, more cursing, they tell me that they're going to send someone out to look at it. I inform them that they can pick everything up since their guy will be here, I'm done. Well he gets here and the first words out of his mouth are, "How long have you been with Direct TV?" I say, "a few months, " he says why would they(Direct TV) install an outdated system for new customers". He also couldn't pick up my equipment without loosing his job, so he said.
Well I know why I got an outdated system it was all that was on the guys truck when they dispatched him to get this installed as quickly as possible before I realized that they were not providing me Internet Service.

My suggestion to anyone is stay away from these con artist, do business with reputable companies. For all those, scammed into their contracts, close your checking account, cancel your credit card and prepare for battle with these crooks

Direct TV took 200 out of my account WITHOUT authorization on 8-07-09 and I filled a "customer dispute affidavit" as well to retrieve my money. I am attempting to obtain the names of the Director of finance Dept and request a bill credit for more than the 200 due to the head aches . Patric Doyle is supposedly the executive Direcote of the finance dept, fax [protected]. I have not been able to get an email or any other names thus far. Do NOT give them or companies like them, your card numbers. James Bell in KS

Not only do they give horrible customer service but they outsource their work and I was robbed by one technician and my property damaged by another. When I tried to contact DirecTV, I got a sarcastic, nasty so called manager. I finally tracked down their corporate headquarters in Californication and they never called me back. There is no place you can reach them. Everytime I try their 800 number I get a snotty person who will not give me any information. Their repair man robbed me and the other one broke my TV screen with his gigantic ghetto necklace.

Stay away from DirecTV as they don't give a damn about you.

I have a similar situation. We moved and a transfer of service was set up. The installer, who was supposed to be there at 9am, didn't show up until 10pm. When he got to our new home he stated there was no way we could get direct tv due to the large trees in the way. we called direct tv and let them know what the problem was and the complaints we had. The direct tv rep understood that they were unable to continue our service therefore the service was cancelled. a month later our credit card was charged $350.00! We called Directtv and they said it was an early cancellation fee. I explained to them that direct tv was not able to provide service therefore it was not our fault. why should we get billed? We also did not give authorization for the charge. the rep agreed and waived the fee. a few weeks passed and still no refund. our credit card added up finance charges etc... Finally i called again to find out what the hold-up was. The rep stated that the fee waiver was sent to another dept and was declined at that point. They proceeded to say we were not going to recieve the refund due to the new decision the finance dept had made. Does that make sense to anyone?! I then was directed to send a typed letter of appeal to the company. First off why should I be going through all of this trouble when obviously direct tv was the one who broke their contract. I recieved a response finally after numerous calls. They were refunding my money. Well to this day I still do not have my refund. It's been over 4 months and still nothing. Someone has to do something about this company stealing money from the everyday working american. 350.00 may not be alot to a company but for me during these economic times it's quite substantial. I have tried to request all documents and taped calls regarding my account under the freedom of info act however they say they are not a federal agency therefore the FOI act does not apply. does anyone know what federal statute i may request these documents under? Would it be the personal data act? Or can anyone offer some advice as to how to retrieve my refund.

I competed a year contract with Direct TV. My job wasn't going as well as it had in the past. I called to cancel my service. I was talked into, putting my account on a 6 month suspension. During the 6 months, I had moved to a different location, and had left the dishes at the old residence. When the 6 months was up, they automatically started charging me for the service again without any warning. I called them several times, and I told them I had no way of receiving the signal, as the dishes were at the old place. They refused to drop the $63.00 charge, for a service, I did not, and could not receive. The woman from customer service was very rude on the phone. I informed them that I would never use their service again, I felt like they really took advantage of me. I feel I should have received something in the mail, to inform me. I would not let them talk me into this situation if I were you.

We were issued a new credit card, called compant with new info---our next bill had a$5, 00 charge for "phone service" They refused to take it off!

Direct TV has been overcharging me for a year. For the first 6 months I called every month to complain. Several times, after waiting 15-20 minutes for a live person, I gave up. Several times I have spoken to someone but received nothing but double talk. When I tried to cancel they said they would charge me for canceling early and if I did not pay, they would report it to the credit bureau. It is a case of their forcing me to complete a 2 year commitment and making no real attempt to solve a customers problem. So far, I have convinced 6 family, friends, and neighbors not to go with Direct TV.

Directtv tryed to cheat me too! And I never got Directtv because my apt was facing the wronge way. But they charged my credit card anyways the activation fees and a deposit fee and charged me for a months service. Again I never got there service because the guy who came out to my apt. said My bld. was facing the wronge way and there was no signal. Needless to say when I got my bill and statement from my credit card company I was Pist! I got my money back but not soon enuf. It should of never happend in the first place. I wonder how many people don't look at there statement and just pay there bill. I really don't think Directtv would of gave it back unless cought.

Have you set up to watch a football game and the pregame show is getting ready to come on and up on the screen you are asked if you would like to watch the pregame show it will cost $44.99 and you say to yourself wait a minute I have Sunday ticket. THat's when you have to get on the phone and wait and explain that you pay for sunday ticket why can't you watch the pregame. The operator tells you they no longer offer the pregame show with the Sunday ticket. Wrong he resets the account and then we have it. Now this week we can't watch the game in HD even though we pay $9.99/month for HD and the cost of Sunday ticket that isn't enought apparantly we need to spend more probably superfan. Enough is enough.

DTV SCAM. Check your credit card and bank statements. Direct TV is doing multiple charges on cards and when you call the number referencing the charge, the electronic voice tries to have you say yes to service. I have never had DTV and Never will.

Direct TV Stole $435.22 from us even though we have never used them nor ever will

Direct TV - If you have been ripped off please submit a internet complaint to your states Attorney General's Office. Just do a google search. I filed my complaint and it took about 15 minutes. They will look into it and if many people complain then we should all get money via a class action suit. Good luck

DTV Scam - If you have been ripped off by Direct TV, Please goto the Direct TV Facebook Page and click report page on the bottom left as spam. If enough people do this, maybe Facebook will remove their ad page and a few less people will be ripped off.

Also go here: http://www.complaintsboard.com

And file a complaint: It will show up on Facebook so everyone can see.

Called Direct TV technical services and was told, after going through an endless set of instructions and steps, that the problem with my DVR (it would turn itself off and could only be reset by disconnecting and then reconnecting the power source) could be alleviated with a service call during which a technician would realign my dish. The problem was the dish!

The technician came out, I directed him to the dish, and he asked to go inside to check out the problem.
The technician discovered, as I suspected, that the DVR that I was "leasing" was broken and needed replaced. It should be noted that that's what I complained about to the online techie ("it turned itself off three times and I had to unplug it to reset it)!

Here's the scam: 1. I was never told that there would be a charge. 2. The issue diagnosed by the online techie was incorrect at the very least, and bogus as the scam unfolded. 3. I was never offered a "do it yourself" option, " which would have cost me nothing other than my time (I still wait time for the visiting technician, so...?)) 3. The technician who came to the house NEVER mentioned a charge for any service and/or replacement cost. 4. The charge was automatic.

I was automatically billed to my AMEX card and promptly called them to dispute the charge. I did call Direct TV and they believe it to be a "legitimate" charge. It is not, based on my specific situation.

Can't wait for my contract to be over in October. I count the days!
BTW: quality is terrible. It has never been better than cable. I made a terrible mistake signing up with Direct TV. I do not recommend it to anyone, and in survey, give it a 0 out of 10 in almost every aspect of the company. I hope to have another opportunity to evaluated them!

Worst business practices I have seen in free America. I think we need to be notifying the Attorney General of the state they are headquartered in.

CLASS ACTION LAWSUIT! I have free legal service and I'm on my way to his office. Where's the F.C.C. when you need them. The band of theives known as direct TV need to be stopped but how? They took $1249.11 Illegally from my checking account for an account I don't have, and got away with it! Oh yeah i changed banks too little too late. CLASS ACTION LAWSUIT!

when you gave them your new card did you also authorize for the rep to go ahead and take a payment as well...if so that is what the $5 fee is for and it is a valid fee.

DIRECT TV has also been responsible for debiting my bank account for over a year for someone elses service totalling 1600uUSD. When calling to request the refund, they only have a receving FAX and no contact information whatsoever to speak to a live person. I called them approximately 25 times in 3 days at different times and the same robotic response "Mam, I am sorry to hear that, we will investigate and send you a written resposne within 10 business days" It has been over 7 months, no response.
Lesson learned... Do not trust Direct TV with your bank information.

They are full of it. Can you believe this. Seven years later.

I do not have direct tv. I canceled in january 2011 . I got a bill for $54.95 for a De La HOYA / Hopkins fight for 2004 . Why did it take 7 years to get it.And why wasn't the rest of the bill connected.I hear it's gone to collections. You ruin my credit and I will have to sue you.I will have to report you to the credit bureau and the attorney generals office. MOLLY LEYVA

I completed my contract with Direct TV and was canceling my account. When I canceled I verified my terms were up and that there were no further charges with the return of the equipment. The following month Direct TV took $350 from my bank account stating it was early termination of my contract. I argued with them for 4 hours that my contract was for only 12 months. This was at the same time Direct TV was changing there contracts for people that wanted DVR's. This is when I realized not only did they charge me a early termination fee but also charged to a credit card they didn't have authorization too. I made a one time payment with my HSBC card and that's the one they charged. They said that was the card listed on my contract for early termination. That was a lie because I didn't have an HSBC account when I had Direct TV installed. I filed with HSBC and they stopped payment.

We are experiencing the same problems with DirecTV. See our letter attached below, which was also fwded to their customer service center.

From: Coral

Date: Monday, September 13, 2010, 11:32 AM

Please see the attached letter which will be sent today by certified mail:

September 13, 2010

To: Direct TV Inc.

We are being “fined” $350.00 + taxes by your company for late return of equipment, i.e. two receivers. The notice indicating we would be fined for late return was included inside the box for returning the receivers. No other notice was given of this fine. As we just opened this box on 9/11/10 and were only then made aware of this “fine, ” we consider this insufficient notice as well as constituting unethical business practices.

I had originally called to ask to return the receivers, as we were no longer using them, over 3 months ago. At that time I was told we would be sent 2 boxes in which to return the receivers and that these boxes would be sent within 7-10 business days. We did not receive the boxes until 2 months later, at which time we were preoccupied with the birth of our child. Since we had initiated the return of this equipment, we believed the return was at our convenience. The only notice of this fine was on an instruction pamphlet located inside one of the boxes. This notice was not given to us over the phone when we originally called to request the return of the equipment, nor was it sent to us in the form of a letter or via phone call. This practice is deceptive and fraudulent, essentially theft, as we pay by automatic debit from our account and this charge is not authorized.

Either remove all charges related to this issue from our account ($175 +17.50 for each receiver, $400 in total) by 9/18/10 (the date our account will be charged) or we will seek restitution in court, including an additional amount of $2000 for punitive damages. Complaints will also be filed with the BBB, the FTC as well as the State of California. A refund after this date is not adequate, as we will have subsequently incurred insufficient fund fees from our banking institution related to your unauthorized withdrawal, as well as other hardships of which you will be held responsible in court.

Both receivers were mailed back to your company today, 9/13/10.

Cc: President/CEO

Direct TV Inc.

P.O. Box 6550

Greenwood Village, CO [protected]

Direct TV stole $360.50 from my credit card and the Direct TV account belongs to my mother. I paid it a few times for her. She dropped her service and sent back the receivers and then they charged my debit card for it. the funny thing is that her service was cut off after she had not paid $87.00 another $90 for the receivers. where did they get the $360 from? Trumped up charges and charging the wrong person. On top of that, the debit card was an old one, number and all, and the stupid bank still accepted it.
Talk about crooks. Direct TV is a prime example.

Note : I asked the Directv customer service for the top management address and this was the address given to me, which is different from the adress I saw on this site.. which is correct? hmmm The complaints I read is similar with my frustrations righ now.

August 27, 2009

The President/CEO
Direct TV Inc.
P.O. Box 6550
Greenwood Village, CO [protected]

Dear Sir,

I feel I have to write you directly to let you know the frustration I am experiencing
with your customer service department. I used to be a Time Warner subscriber. I switched to Direct TV when my 92 year old mother decided to come to spend a month
with me next month ( September) in Dallas, Texas . Since Direct TV is the only cable which carries the TFC Filipino channel, I decided to do it so she can continue watching her favorite channel at TFC.

My cable was installed last July and these were my frustrations:
The quote I was given was not the plan promised to me. I was offered preferred CHOICE and I found out later that it is different from CHOICE which has all the channels that I checked from your website. Preferred CHOICE when offered to me gave me the impression that it was the same as CHOICE only called preferred because it comes with the TFC channels. The next day I realized that I was missing Fox News cable, my favorite.

When I called customer service and complained about the misleading term CHOICE.. they blamed me and told me that I should know what I was signing for . I ended up increasing my monthly bill to $20.00 more. I wish I have known that and I would have used my discount flyer from the mail. I also have used my friend as a referral but the credit was also not reflecting on my bill..What happened to the referral credit of $100 ($10. every month)? Did they fail to process it too?

I sent so many complaints to customer service, but I did not get anywhere. Please see attached copies of my complaints.

The worst part happened today after I checked by bill on the website and found out that my bill for September went up again to $142.85. I questioned customer service and after talking to 3 people, I finally learned that since my plan was changed from preferred CHOICE to even a higher CHOICE plan, DIRECTV discontinued the 3 months free HBO/Showtime being offered to new customers that is why I am being charged now an additional $36.00 plus tax. Does that make sense? It was your mistake to give me all this misleading information when I first subscribed and now I ended up with higher monthly payment and losing the 3 months free offer of HBO/showtime.

Your customer service people will just say anything to you when you complained just to get rid of you on the phone. That is why I ended up talking to three people today because their excuses did not make sense. One said you are paying more because the $36.00 discount happened to not been included in this billing cycle. How is that ? I told him I am paying my bill for this month, why will that not reflect the $36.00 free discount? The customer service responded to me” Just deduct the amount and it should reflect next time’. It did not make sense… so I called again… this third one told me that I no longer qualify for the discount that is why I am being billed.

Very frustrating. I did the cable change for my 92 year old mother and I never thought that my experience with your company is unbelievable…
Since talking to customer service is like talking to someone who does not really care about you… sending email is not any better as shown on the copies I attached. Thank you for your time reading my letter.. and I hope you can correct the mistakes done to me .

Sincerely,

Josefa ( Josie) Nava
1309 Wedgecrest Lane
Garland, Texas 75040
Tel: [protected]/ [protected]
Email: luckynavamom@gmail.com

Cc: marketing dept

Customer Service

Hello, I am in Dayton Ohio. I too wanted to choose a different cable company to possibly save money because at the time I had basic cable through another company. I allowed a friend to refer me to Direct TV where she was given a $50 finders fee. I spoke with a representative who sent someone out to install the service. It wasn't a week before I have to call them back because I was getting a code number and unable to get local service. When a service person came out he stated the tree out front is blocking the signal and I would not be able to get local service on a regular basis. ? I called and got the run around like you have described to the point I was furious. I spoke with a "Supervisor” who told me to go out and buy an antenna and my account would be credited for having to make this purchase in the amount of $50.00. Never happened. I got my first bill and I was charged $80+ for the service guy to come out this charge is form another company that does work for Direct TV. I paid the bill. I then asked that my contract not be renewed after the 18month period. I asked to be notified before I went in to another year with them seeing that I won’t get local channels. In the winter I had fewer problems but problems just the same. What I was told is for me not to be charged $80+ service fee I would need to pay $5 a month. along with regular bill. Long story short, I was renewed without any notification, I still cant get local channels, I have had over six service men out to my property who asking me why was the disk pleased in that location on my roof. Then to find out I have so many trees around my house there is no other place on my property to put it where a clear signal can be reached. This has been a nightmare.
Now, to my present problem. I asked if the service men’s would document my account each time to support this is not my fault. I asked if I would be charged an early cancellation few when I was speaking with another Manager/Supervisor because at this time I had no service with constant codes on my screen stating the guide hasn't been updated in 8 hours, 12 hours, 26 hours I don’t know what that means but if one more person would have asked me to unscrew the lines one more time I would have screamed so I didn't report it anymore. I was focusing on how to get out with my dignity. I couldn't. Monday June 15th 2009 I wanted to take my son out for dinner after volleyball practice only to find my account unbelievably in the NEGATIVE $564.69 had been withdrew from my account. I am in the process of waiting eight days to be refunded the monies taken without my permission. Can they do that? Just take money out of your account? It doesn't seem right.
jcarr422@aol.com please contact me. A lawsuit should be bought against Direct TV

We we have been going through the same nightmare! Bought a pre-paid card and our own converter for our RV. With the card we were covered for 3 months, no payment. Direct t.v. never added the pre-paid card to the account, AND they are billing us for the converter as a rental! Even sent us a box demanding we return it! After two months, we notice that they got ahold of Best Buy, retrieved our credit card and ran it for $820.00!
These people are CRAZY! Why are they able to do their customers this way? I am filing a complaint with the FTC and the State of California.

I have just had a similar experience with Direct TV. I went to pay my bills, and found that they had taken my entire checking account in the amount of $552.00, left me with nothing. I called them to see what happened they said that they took it for the equipment,
that I had sent back. in fact they only sent me one box, and I had called 3 days prior to them taking my money and asking for another box.
Speaking with them, they said nothing they could do, no supervisor available, no one to help me. I told them they had no authorization to touch my bank account and use my debit card. During the time I had service with them, I was constantly having them reverse charges that were not mine.
they have left me and my 8 yr old daughter with no food money, utilities ect. and they don't care.

I need to know who I contact regarding this. This is illegal. If I were to go into someone bank account without authoization it would be fraud.
Jaenae
jjael1@aol.com

I second your comment, they are more than decietful.
These people are CROOKS!
Service might of been great, financial services are HORRID.

They just did the same thing to me, unbelievable. Charged me for the same UFC fight, from 2007, 3 times! Tried to order through the TV but was anable to because I did not have a land line hooked up. The representative told me I could only order via online if I did not have a land line. So, I ordered it online, then 1.5 years later after cancelling they billed me for it again, twice! Because I tried on the TV twice and it didn't work, but according to them, it did. Yeah they were there and saw it working.

So, if what they say is true, why would I bother turning on my computer, loading the website, logging in, finding the fight or movie or whatever, then ordering it, when all I had to do was push a button on the DTV remote?

Times are tough, economy isn't well, they must be losing customers, this is one way for them to try and get more income. If they are wrong and find out they are wrong, they say sorry. If the customer pays, they get free money. What a F@#$ing scam!

Crappy thing is I would have ordered DTV again, I am renting a room that has local cable. Now I will never order from them, ever. So long NFL ticket.

Easy...Take them to small claims court.

As of November 2010, this is still going on. I was told that local channels were available for Terre Haute, IN - Made the switch - and now have abc, cbs & nbc out of New York. Customer service is much less than satisfactory as "local" channels were requested specifically by myself, for my area. Now stuck in a 2 yr. contract with no remedy offered from them. They'll sell anything, don't sign off on the install without confirmation.

The comments are not true

This is a fake story !

Hi, i completely agree with your compalain against dtv. Im working with dishnetwork, y dnt u try dish network m sure u can get a very good deal with dishnetwork with your locals as well as a DVR for 2 tvs.
If you want any type of information on this you can call me on [protected] n ask for my name Tina Jones n my extention is 4443 or you can orward me your phone number n i can check weather u qualify for locals n the promotion.

I had direct tv installed at my apartment on 12/29/07, after previously using them a few years ago. I have not had any major issues over the past 1yr just a few billing issues from time to time. I moved out of my apartment on 02/28/09 and my new apartment does not have a space for a satellite dish., i called to cancel my direct tv service and i am being told that I have to pay a 60.00 early termination fee because my contract is up in june of this year. I never agreed on any contract and it was never disclosed to me that I was in a contract or going to be in one . The rep states they have been doing this since 2002, but i have never been informed of this when i was a customer from [protected] and 2007 to 2009, they have me in a 18month contract that I never agreed to! The rep claims I can only get out of paying this termination fee if my apartment points north! I went to the website after I talked to them and listed under the fine print in agreements it discloses the contract, but not on the ordering screen or when you speak to a rep this is false advertising!

I think DirectTV is like most Customer Service Representative call centers represent. If you have your paperwork, or even if you don't...I am sure your financial instution can help you retrieve a copy of where you paid DirectTV for the equipment. But, aside from that, find the address to their corporate office, and send your complaint by Certified Mail to the President/ CEO of the Company. Regardless of your prior efforts, when you send Certified Mail when the Vendor is stating their is some type of Service Agreement, you will have documentation to back it up. In your letter, try to remember dates, times, and names of the people you spoke with...include those in your letter. You know what they say...S*&@ rolls downhill, and this has always gotten a response for me. Be very specific in your letter about what you want: (1) a copy of any document that you have signed stating you agreed to a lease (2) any document that you agreed to pay a penalty for termination, etc.

Hope this helps!

My advice is to get a lawyer. They sent us one bill for services we never received (we did not even establish service with them - because they couldn't! No signal) and after one month reported us to a credit collection agency. Now I have them paying...I sent letters to everyone I could - better business bureaus, my state attorney's general, and well, if it's not resolved, I have a lawyer on standby. If they thought they could buly us with a note from a collection agency, well, they just encountered someone who won't back down and be intimitated by coorporate fraud. We're aiming for a class action lawsuit. Get this poor excuse of a company out of business, and get honest folk some refunds...

Have you ever gotten a resolution by writing the Atty General? After I fought with Direct tv since May, to get the proper price, and not getting it after I had it installed and was different than what I was told on the phone, the battle began. No paper work or bills, never got a bill until BBB sent me copies of what they said they would send. Be prepared that you will get no resolution from BBB, or the banks that steal your money. They always side with the corporation, who elses pays them? Direct TV took an unauthorized $1156 from my checking account. They tried many times to intercept the box to return the equipment by giving Fed Ex the wrong address. Finally FedEx called the driver and gave the driver the right address, even though they were still giving Fed Ex the wrong address and I finally got the box to return the receiver. There is a note in the box that states you have 7 days to return the box or be charged. So it gives them a great incentive to interrupt the delivery of the box with wrong addresses. The bank took out the $605 in my savings account which was the only money I had in the savings acount to cover the overdraft that direct tv created. The bank is brutal. Their "investigation" of the "dispute" was telling me I had violated the contract, early termination fee, all kinds of things. None of them true, and the bank accuses you of doing all the things that Direct TV tells them, and then steals your money on top of everything that Direct TV does. They actually tell you to your face and on the phone, you did not pay your bill, you cancelled your contract. Strange that they do not have prove anything. I won't go into the rest of the story because is has been very traumatizing to be treated like a criminal and then have your money stolen on top of this from the bank for illegal overdraft that direct tv created.

They are like Nazis, you have no rights. I sent a complaint to FCC and all I got back was an automated email stating they do not deal with individual complaints, but keep your complaint on file for "trends."

I was given some advice to contact the Attorney General of California from someone on the complaint board who gave me some direction on contacting the Attorney General who was successful in her complaint. I am so stressed now from all the abuse I have experienced with direct tv, but also the bank taking the last of my savings, and accusing me of not doing the right thing.

It is unbelievable what the corporations can do with the help of the Government. It is the most unimaginable thing I have ever experienced. Yes, I know about the crooks that brought this country down, but I never saw the relentless ruthlessness of their greed and destroying people's hard work and lives. It was so chilling when I went to the bank today to find that they had also robbed me. Their composure is so complete while you are sitting at their desk and smiling at customers around you., telling you the way "things are."

As I said, I will try one more thing with the attorney general. If you are not affluent, they have the means and power to break you down day by day. They are astounding, it is like being grilled by law enforcement or the SS. When I asked questions such as why wasn't I notified of their taking of my savings, and other questions which were never the same or true, they had a security guard come stand by the desk to protect the young lady from me, and the manager cames over and asked me to please be respectful to our staff "who is trying to help you." Believe me, never in my life have I experienced anything like this. The training that they have to break you down is very powerful. They are able to tell you that you broke your contract, (never had one, would never answer me when I asked). Early termination fees, turning off your TV and charging you $600. while you have another company.

I will stop now. This has taken all my energy. One more shot at the Attorney General. If you fall into the clutchs of the powerful, and have no resources, and like myself at 76-years-old on a meager Social Security benefit, it is unbelievable torture. They are definitely trained to break the spirit.

If you succeed in getting any positive response from the Attorney General's office please post it here, email me at
loissherman@ymail.com.

There are a lot of things going on in this country, especially the issue of healthcare. And unfortunately, this turns people away from the other criminals like the direct tv and the banks.

Can't we all get together and send our complaints to FCC and the Attorney Genera and get them to listen to us?

I have already filed a Class Action against Directv, and paid the fees. I invite all of you to join with me as Plaintiffs. email me at IMKayles@hotmail.com. Put Directv in the subject line.

The post by S. Barker was most beneficial. I had been going at it with their reps about both an extension of my subscription because of an inoperative "upgraded" HD receiver they sent me and their decision to charge me a $400 cancellation fee after being a customer for 13 years. I contacted the office suggested by Ms. Barker, got a call back within one day. In a discussion a day later with their Rep, Shana, everything was straightened out, the cancellation fee was waived and they refunded the cost of the inoperative receiver. Kudos to Shana for taking the time to understand my situation as well as applying some good common sense to a solution. My regrets were that it couldn't have been done through normal channels with their reps saving me a lot of hassle as well as frustration..

It might have taken me a couple of months but I finally got my money back that Direct TV stole out of my account and everyone else needs to do the same thing and run Direct TV out of Central Florida. They are nothing but out and out theives! You can do this one of 2 ways. First send an email to Ellen Fillpiat, who is the Vice President of Direct TV in Idaho, @ ellen.fillpiat@directv.com or customervocfollowup@directv.com ATTN: Mara. Or you can reach Mara @ this number [protected], and tell her how much they stole from your accounts. She is the one who can give you a refund. They stole $680.28 from me and she refunded me $571.17, which was my balance after my final bill. But it is my belief that ALL of us should get together and file a class action suit against Direct TV for damages and personal injury for what we have had to endure over these thefts. I have an attorney who is willing to go to court against them. But if you want your money back get it back the same way I did.

I called directv for a double play TV and internet the 8/1/2010 and after taking all my information the girl tranfered my call to a man from winstream, he took all my information and told me that I will have the internet service by august 9th but when i called the 7th to find out the time they will be in my home, i had the notice that they didn't have any information about me in their computer, so, i called back directv to find out that my account didn't say anithing about internet. After talking with directv for more than a hour they found out the right information, so they told me that my provider couldn't be winstream because they do not service my area that the provider will be verizon, so they switched me to veriozon to place the order, what i did, verizon told me that i will have service the 18th, but never showed up, when i called them the 18th they told me that niether my name or address were in their computer, so i decided to call directv to cancel their service, now they are charging me for an early cancellation for more than 500USD, i strugled for more than 18 days to fix the problem but they didn't fix it, so it's not my fault, they didn't do what the contract said, i lost more than 20 days of work because i made my living with eBay and because of the lack of internet, i'm without work since the 1st of august. So i would like to know who can help me to sue directv.

Thanks.

There are several class actions in several states. Google 'DirecTV class action lawsuit' there are updates on this case as recent as 2010. I also had a $280 early termination fee plundered from my checking account by DirecTV. These people are criminals and liars. If they have your credit card or checking account debit card number, change your account immediately. I was not on autopay, but they had this information I guess from when I applied for the service and they took the money out of my checking account without my permission while I was out of the country and it was difficult for me to do anything about it. If they do take the money out of your account, dispute it with your bank or credit card company and in your dispute provide information on the class action lawsuits pending against DirecTV for similar bad behavior. My bank refunded my money when I did this. However, DirecTV now sent the amount I allegedly owe to collections. These people play dirty and should be brought to justice.

I will be joining the class action lawsuit, too. I imagine you should just contact the law firm(s) in your state that have cases pending and ask the law firm(s) to join in the class. Good Luck!

I've already filed the class action suit in PA. Join me as a Plaintiff. I've already paid the fees. email me at IMKayles@hotmail.com.

I had a some what similar exchange where we had signed up for a package for $39 a month, after the rebates where filled out. So after installation the installer said that we have 90 days to fill out the forms and have them mailed or we could do this at www.Directv.com/rebates. So after about a week seeing how we liked the programming, I went online to do the rebates but to my suprise it wasnt there. So in response to that i called directv to ask about the circumstances of not receiving the rebates online we were told to wait for the first months bill. Well again when we got the bill, no rebates, so we called again they said it will be there within 4-6 weeks. After that time passed we called again and they said, give it another 2 weeks, so i thought well ok we have 90 days to get the rebates and fill them out. At this point in time i thought ok customer service is ok they are just having some technical problems. Anyway here i am now with directv claiming the never heard from us during th epast three months. But while i was on the phone with the rebates center one of reps let loose that the reason it never shoed up was that they imput it wrong. So i sent an email, telling them of what the person said and asked to not be billed for the time of non-service. That replied saying that it is getting close to the 90 days that we have to fill out the rebates. Then I talked to another supervisor who now says we only had 60 days and that she is sorry that she can do nothing about it.

We have a small claims court that will accept cases up to $5000.00
I will report unauthorized use of credit card criminal complaint and a small claims suit.

File complaint with Federal Trade Commission
www. ftc.gov
Click: Consumer Protection
Click: box to right Complaint Assistant

Then File Complaint with BBB
www.bbb.org
Click: For Consumers
Click: Complaints

Then File a complaint with your Attorney General

It's Free!
If more of us do this, something will be done.
I have filed complaints in the past and have had great results.

Good Luck,
Linda

Had same service and when I tried to cancel after they wouldn't look at the box without the $50 service charge, they told me there was a $400 cancellation fee since I was still in contract.

We got Directv HD in Jan. Less than 5 months later the receiver box freezes so we have to reset each time we turn on the TV, which takes about 5 minutes.
Continued calls to Directv led us no where. They told us to change cables, input etc. - basically anything except a problem with their equipment. We knew it was the box since we couldn't even manually turn it off once it froze.
Now they want payment for a defective box. We will also go to cable before we pay charges. Their scam is ridiculous. Their equipment has only a 90 day warranty and then you must purchase their protection plan.

I used Direct TV for a couple of years, always paid my bills on time. In addition to the DVR and received I got from Direct TV, I bought a DVR from Costco myself. After the contract ends, I sent the DVR and receiver to Direct TV, excpet the one I bought. Direct TV has been asking me for the DVR since. I sent Direct TV sales receipt with no luck.

I finally called Costco and Costco told me to "return" the DVR to Costco (after tw years). Costco refunded me in full- not a cent less. I sent the refund receipt to Direct TV thinking that resolved the issue.

What did the Direct TV do? Direct TV sent me to collection. I have talked to Direct TV more than 10 times and could not get anywhere.

Direct TV has wasted enough of my time and did not really try to resolve the issue. I will spent more effort online to tell the bad behavior of a company than waste time with the company.

It is a scam. I am going thru the same thing for the 2010/2011 season.
They totally misrepresented themselves.

I Agree! It's a scam set up and executed by Direct TV! The fact that they say they can't do anything about it is BS. I am in the process of filing a complaint with our states attorney generals office.

A simlar thing happened to me. I got NFL sunday ticket as part of a move in promotion. I had suspended my account in July to see if I could live with out direct tv. I could so I called to cancel and they gave me a 150 dollar credit to stay so I did. My direct tv came on in October. My first bill had a $49.99 auto renewal that I had no idea about. I called to say I did not watch it and did not want it. I was told It was to late the season started. I did not even know that I had the channels because they are only on sunday. They charge 300 to watch 6 sundays worth of NFL, I don't think so. I will cancel my account since I am over my three years. If you are not past your 2 years and are getting billed try suspending your account for the time to avoid paying for it.
Nathan

I now have the same problem. They have billed me for NHL which I did not order or want. After calling 3 times they continue to bill me and this last time a arrogant young man said he did not like my attitude so he would not cancel. Thanks to someone who posted the email address of the CEO, I have sent him a email in regards to this matter. If I do not receive a reply quickly I will file a complain with the Attorney Generals office in my state and then contact my Congressman in regards to the manner in which the way this company operates.

Well it seems on your entry emelda you faild to inform that you had the ticket the year before. Whitch as far as I know every agent at dtv is supposed to give you info that the service auto rianstates the following yr. So I would have to say to you that ignorance is not an excuse and you should what you are buying. :-)

I am so sorry to read about your dealings with Direct TV. It's pretty clear to me this entire industry is very poorly regulated. They have the upper hand on this matter since have the deeper pockets and expect as each consumer is challenged, they will have to bow to the might of the Direct TV kingdom.

I sumbitted a grievance about Direct TV as well and will take it to arbitration to be heard. I was told by a Direct TV employee about their collection agency and intend to pay my bill until I am in front of an arbitrator, who might...and I do mean might...choose to enforce my rights as a consumer. I shall see.

We signed up for a AT&T bundle for phone internet and TV ( the TV was supplied by Direct TV ) for $99 month. But AT&T could not provided the internet as promised. But that was after Direct TV came out and installed. So with no bundle the Direct TV alone cost more, than the total. With the added cost of independent internet ( broad band ) and the phone. We kept the Direct TV even though it was not our pick. Then Direct TV called and asked if we would like to try the movie channels for free for a few months and if we did not like them we could cancel and go back to our old plan when the free period was over. So at the end of the free trial we called to cancel and was told: That by take the free trail we could not go back but had to pay for some NFL package. We are not sports fans and did not care about this package. I was never informed about this NFL package and when I told Direct TV, they said it was not them but a contracted sales group that did not inform me ... so on and so on. I told them I did not want to deal with a company that does bait and switch and is deceptive. And I canceled my service. They say I owe them $140 in termination fees. I do not think I should pay. Who can you go to?

Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

I hate this company! I have had similar issues, and they seem not to care. Very questionable practices. They transfer you several times and avoid your solution! I strongly urge you to stay away from this company! I can not believe they are permitted to conduct service like they do...Crazy. I considered getting a lawyer, as they were telling me $400 to cancel! Hate em!

Take them to arbitration or file a lawsuit. You can get the arbitration info in directv's agreement online (directv.com/agreement). I might be going there myself with Directv as the sob's are trying to stiff me for early termination even though I completed my term of two years when I moved.

SAME HERE ! SKYLINK IS VERY UNPROFESSIONAL AND UNRELIABLE...YOU CAN'T GET A HOLD OF THEM, ALL YOU GET IS RECORDING TELLING YOU TO HOLD. I'VE LEFT TWO MESSAGES TELLING THEM TO CALL ME BACK. OF COURSE THEY STILL HAVEN'T CALLED ME...I've had three appointments now, and still no DIRECTTV... 1st APPOINTMENT... They were 2 1/2 hours late. My appointment was 12:00 to 4:00, they didn't show up until 7:39 pm. I had somthing else I had to do, didn't have time to wait for the install since it was so late. So I rescheduled. 2nd APPOINTMENT... They never called or showed up. I Kept calling DirectTV asking where the installers were at? They said they would have Skyink Call. Never did and instalLers were NO SHOW. SO I HAD TO RESCHEDUE AGAIN FOR A 3RD TIME. 3rd APPOINTMENT...Installers Showed up, it's been raining and muddy outside. The installer said he couldn't take his shoes off and didn't have anything to put on his feet. I have a Brand New House and Brand New Carpet thru-out the house. So since he couldn't take his shoes off which were very muddy, and I coudn't let him walk all thru the house with MUDDY Shoes. They left. THAT'S NOT VERY PROFESSIONAL AT ALL. THEY SHOULD OF HAD SOMTHING TO PUT ON THEIR MUDDY FEET. YOU KNOW...BEEN PREPERED FOR THE SITUATION.? So Now I have a Appointment for Monday between 12:00 and 4:00 Will they show? DOUBT IT...The only thing DirectTv has done for me is give me a $100 dollar discount and $5.00 off for 6 months. I'VE BEEN A LOYAL CUSTOMER OF DIRECTTV FOR OVER 7 YEARS. Since I moved, it's been a Nightmare trying to get the Satellite and service back going. WISH ME LUCK GETTING DIRECTV.

I love the service with Direct TV - but when it rains, I lose this wonderful service. I have no way of receiving information pertaining to weather alerts or other problems at that time. Direct TV had no resolution for this situation except that I should turn on my radio for weather alerts.

I live next door to the Dallas Fort Worth International Airport (DFW); a location where weather is a serious issue.

I called the company and after proceeding through a slew of computerized questions and cut offs, i finally reached Brisa, who sent me to technical support Andy who referred me to a phone number that was connected to the Church of Jesus Christ of Latter Day Saints. I called back, and after the LONG rediculous computerized idiosy, I talked with a Shara in the billing dept. who referred me to tech support.

Tech support had no answer for me except to pay for them to come out and check my dish. Ha!
NOT going there!

I called back. I got Jessica in billing (another billing bimbo) who shared that when it rains, I am susceptible to lose my service. My whole reason for complaining on this has to do with the fact that there is threatening weather and I lose communications as to my safety. She told me to turn on the radio! Oh My Stars!

I expressed my appreciation for her, but told her, the company was not helping me, the customer in this situation.

Ok, so I called back again. I spoke with Carlos in the billing dept and then he sent me to the Tech support dept to Stacy. She checked my signal strength and capabilities and all seemed to be in fine working order. No problems. So again, I was told that with Direct TV i was likely to lose service during a rain storm or when the satellite has been blocked by weather or other means.

This is not beneficial for life situations and Direct TV MUST find solutions to this issue!

Therefore, Direct TV cannot and will not be able

This company is a poor excuse in the country. I signed up for Direct TV in Sept 2010 and within 4 days a sales woman called and convinced my wife about a special deal. She did not tell her that you can't go back to the same package when deal is done. My bill just went up $35.00. I asked how much to get out of Direct TV and they tell me $380.00. Holy cow!

It is time to start a Class Action suit against the Bait and Switch tactics of Direct TV the web is loaded with consumers who are being ripped off by this company contact suedirecttv@gmail.com to help organize.
Clint

We need to start a class action suit help me gather people at suedirecttv@gmail.com
my name is Clint