While hooking-up a new DVD player we were unable to access our DirectTV service. Calling custome service we were informed we need a new access card and would be without service for 3-5 business days AND charged $20 maintenance fee. We were also informed that we were continued to be billed for a defective receiver since Sept. 2007 (automated payment for 16 months at $5 per month). 47 minutes on the phone with customer support supervisor "Richard" in Alabama: he refused to credit our account the over-charge, claimed it was not DirectTV's policy to check/correct errors to our accounts...we are to do so and notify them within 60 days...and did not end the conversation with a good-bye...he just disconnected the line. Knowing the line was still active we waited until the rep. got on the line then got Richard's ID #! I've written to DirectTV. Let's see what they'll do now!