Orbit Showtime Network [OSN]
reviews and complaints

As someone deeply invested in the world of entertainment, it pains me to see the negative impact a service like OSN can have on its customers. Reading through the reviews, it's evident that many individuals have faced significant challenges with OSN, from technical issues to poor customer service. It's disheartening to witness loyal customers feeling let down by a platform that should be providing joy and entertainment. The recurring theme of incompetence and lack of professionalism within the OSN team is concerning. As a potential customer, it's crucial to consider these experiences before committing to a service that may not live up to expectations. Your entertainment experience should be seamless and enjoyable, and unfortunately, it seems that OSN is falling short in delivering on these promises. Proceed with caution when considering OSN for your entertainment needs.

I try to cancel my osn account but they tell that they can hold my account just in case i change my mind but this month they cut 8rial from my account without informing me

date of incident : 31/4/2021

client number : +[protected]

i recived a call from a sales guy in OSN in 30/3/2021 that they have an offer that they can take from me 75 $ for subscribe as he said that the installl will be on 31/3/2021 but until now nothing happend.

and whenver i contact the customer service they just stalcing me with same answer as we are trying and now its already 6-7 days without any subscribe or something also my money has been dedctued since 30/3/2021

there is no photos for this matter as they keep promsing me since 5-6 days with false actions.

till now i did not recived my subscribe or the device or anything.

OSN advertises that customers can record content they like to their OSN boxes with a premium subscription. Now we can't view any content recorded September 2020 and before! We keep getting error 4a when we try to view the recorded shows. OSN made a horrible interface "upgrade" at that time and apparently all downloaded content was damaged. OSN support is telling us to delete and download again from OSN on Demand but that content is not available. OSN is a horrible company. They charge a massive amount of money for a subscription and then take away content whenever they feel like it. Disgusting!

Dear Team, .

I was using OSN as prepaid customer. I bought the 1 year subscription on prepaid basis. And because of some issue they were not able to broadcast Asia channel. I have raised a request for disconnection and want remaining money to be refund in my bank account I shared all the relevent detail in advance and as per there policy it takes 30 working days to settled the amounyt. That period is also gone. SLA FOR REFUND ALSO GOT BREACHED. now they are saying they cannot refund my money in bank account because of xyz reason. Now they need debit or credit card detail to settled the amount and I don't know how long it will take again. Now my frustration is getting increased. I WANT MY MONEY REFUND ASAP.
ELSE I WILL SUE OSN.

OSN team I was your OSN Pehla Prime customer which was discontinue by OSN in midway and i was told to cancel the service and apply for refund which I did on 26th Aug'19 i was initially told that refund will take place within 30days but now it is more than 70 days but still refund not processed. Every time I write a mail to OSN feedback I get a revert that sorry for inconvince you will get refund in 7 days but that 7 days never comes. Please let me know if I will ever get my refund or Should I leave the hope.

Dear All,

Please note that i am chasing OSN UAE since 27th Jul for a refund for my cancelled account as they disconnected the channels of a package for which i purchased with the reference above in subject line. When asked OSN to cancel the subscription in a second same day same time but when it come to giving back my money its been two months. I am the only one sending emails since 27jul and begging them to at least reply to my email but no one from OSN replies, i have made 10 to 15 calls to them but they never call back and keep postponing the refund request. Its purely harassment. A customer chasing a big company like OSN . I feel disgusted now and and i am tired of calling the call centre. in the beginning for three times they dint even process the refund. when sending them like 20 emails still no result.
Now for the 21st time i called OSN to talk to a manger and had a word with Raed and he again after two months asking me if i can send him credit card details and refund will be in 7 days .. i have already provided on my first email all documents they asked for like bank account no, UAE id etc.

If this is how OSN treats their customer and harass them for their own money i think i am embarrassed that i ever opted for OSN for like good 07 to 8 years.

I would appreciate if this can be sorted as soon as possible and the complaint should go to higher authorities so that they know that the how low OSN has become that now i am actually feeling harassed as i feel I am begging for MY MONEY which is with them.

They sent me an email again saying the process has been processed in sep and now its 15th oct and no sign of my money.

I think OSN should be banned it s a disgrace to be a part of entertainment provider .

Last night when I went to bed my OSN worked fine. This morning when I woke up there was a problem. All of my HD Channels have an error "This Program is Copy Protected".

Nothing has changed on my TV or setup. I've unplugged and plugged in the receiver and all HDMI cables, the problem still exists. I checked and there are no pending software updates for my TV.

Customer support insisted it's my HDMI cable, however I've been using this same cable for over a year with no issues. It has not been damaged or touched since it was working yesterday. I told them this and they insisted it was the cable. This made no sense.

Customer support finally agreed to send someone to my house to check, but wanted to charge me for the service call. I can understand if the issue turns out to be my fault, but I refuse to pay for them to come out and check, especially since NOTHING has changed since it was working last night.

I will not pay you to find out why it suddenly stopped working, and I will not continue to pay for a service where 1/2 my channels no longer work.
The feedback the customer support person provided this morning does not make sense and I would hope that does not represent OSN policy.

I attempted to complain to OSN, but they don't seem to have a complaint site that one can find, and their online feedback only allows for 200 characters.

At this point I expect them to resolve the issue or disconnect my service.

I bought a receiver and a platinum 6 month subscription while I was in Kuwait in April and now I'm trying to activate it with no luck! I already spent more than I payed in long distance calls to osn in UAE, KUWAIT AND LEBANON and talked to more than 10 agents each with a different story to tell! And still no activate. I provided mobile number in Kuwait or in Lebanon for activation but yet they insist that they should visit my house physically although I explained that I only bought this while visiting Kuwait since I don't live there but they claim that it can not be activated without a physical visit!

This was not mentioned on the box, neither I was told when I payed 175 Kuwait dinars for it. Plus this is my third subscription and I never faced such a case nor such treatment or lack of consumer responsibility

They need to activate my subscription or refund me

Khaled.[protected]@gmail.com

I have called call center several times was kept on hold with no one to reply waited 7 mins and no answer
I want to cancel the service but it seems you are making it very tough for clients to cancel

Call me back 002 [protected]

I want to cancel effective yesterday 26 aug i have one month notice i know and have a right to the service during this month
I need cancellation code

On the 26 of August a costumer service employee called me about upgrading my subscription for almost the same price because I'll be getting 25% discount. I understood from what she said that I'll be getting more channels and after checking the website I found out that I'll get a couple of osn box HD WiFi with that new subscription for free. On the following day the technician called me to ask about my address and told me I'll get only 1 very basic box. I called the service center again and was nervous because it wasn't the 1st time I have problems with OSN. An employee answered and told me this how OSN platinum plus is and the channels will be the same and I'll only be having an extra box which is basic for another TV. I told her what the website said, then she said that she'll get back to me. A few minutes later she told me that I'll get only one box that is just like the one I have (not the latest), I insisted that the website said elsewise. She then said that I'll have to pay to get an upgraded device. I thought I didn't notice that I had to pay when I looked at the site the first time and I trusted what she said. I nevertheless checked the internet again and found out they give the devices for free. I'm really used to unprofessional behaviour from OSN and really regret accepting that offer. They are never clear about their offers and have no respect for long term costumers. I would only like to get my old offer back and don't want the new one. If that doesn't happen, my other choice would be to cancel the whole thing, which I've been thinking about for a while now anyway.

Dear OSN team,

my name is hashim khan qazi under my name 02 number of OSN subscription (Pehla Prime) followed by mobile number 00966 [protected].
i had called to OSN agent on 17th to 20th july regardidng cancelltion of my current package (Pehla Prime), OSN agent assured me that both subscription will be removed/unsubcscribed but one subscription is not cancelled and my money has been deducted from my credit card due to mistake of your OSN agent.
please investigate and refund my money ASAP.

Example. OSN have been advertising a new series on Nat Geo. Gordan Ramsey Unchartered. I have set up auto recording but when i play back the recording it is another program. 3 times now and everytime its a different program. Why advertise a new series and then not show it? Not the 1st time. Getting really tedious now. No point being able to record a program when they do not know when it is actually being shown!

Hi All
I had a discussion with the customer service representative asking her, that I need to relocate and reinstall my current satellite and LNB's to my new address putting in consideration that I installed them since 3 months ago only.
But she told me that they can't do that as per OSN Egypt Rules...!
And that they have to install new satellite and LNB's to my new address and in this case I have to pay the full value again for these satellite and LNB's...!
And this totally contradicts with the information I had from the sales manager whom I agreed with on the package, as I was very clear that i'll Relocate within 3 to 4 months and she confirmed to me that there is no problem with that and that OSN team will come and take my current equipment and install it in my new address, costing me only the services charges.
OSN Custmer Service feedback is totally unacceptable to me and I need what was committed to me by OSN sales to be executed ASAP.

Appreciate your prompt feedback.

BR
Ahmed Refaei

Dear Team,

I OSN connection called "Pehla" which contain Hindi/Urdu Channel. Due to some reason this service was unable and we asked to choose another service.

Upon cancellation I was advise OSN owe you 3$. I asked for refund and they said they cannot. On 25th I got charged AED 24.03.

I don't understand how they can charge me 24.03UAE Dirham instead of refunding my 3$ dollar.

When I asked for refund to OSN and they refused.

Please I need my refund back and I had very bad experience with OSN.

Thanks
ASIM NASEER
[protected]@yahoo.com

Please be noted that I have unsubscribed from your services and you have sent your representative to retrieve the decoder Lon time ago and each and every day I receive more than one phone call from your company and every time I tell them that I'm not interested and I ask them to delete my data without any response.
Finally today the rep. Told me in a rude way that I have to contact the company myself and that she has nothing to do with this issue.
Please take the necessary action to stop bothering me as those calls are used to be received every day even before unsubscribing!

With ref.to my smart card no 00 [protected], the contract/subscription is valid till 25 Aug.2019. The osn service has been stopped since 16 July 2019. No alternative has been advised. Wish to request you to advise me about how I can watch the channels paid for and further continuation. The customer service agent in tobruq viz Moder is not able to help. I shall request you to please respect your contractual obligations and let me enjoy viewing. Thanking you,
Dr Mohan sharma. Tobruq, libya

I wajaht Hussain Kazmi OSN card number [protected] unable to find the display of the Indian and Pakistani Channels .
I took the subscription of the OSN for one year and my subscription still Valid for whole year of 2019.
Tried to reach the customer services by phone but it is unfortunate that no one collect the call.
If OSN is out of business then to whom we may ask for refund of the amount for the months, where the services of the OSN telecast no more continue.
Please tell if we consider that the OSN has discontinued his telecast services.
Best REgards,
W.H.Kazmi

From 16 July All my Indian channels are missing and I am getting messaging saying its upgraded. What upgrade is that? Who ask for it? I need my money back i just installed my connection 1 Month 20 Days back. If i don't get back our subscription of Pehla network or refund for remaining days, i will complain to Saudi consumer rights for this unprofessional act.

From 15 July All my Indian channels are missing and I am getting messaging saying its upgraded. What upgrade is that? Who ask for it? I need my money back i just installed my connection 3 weeks back. If i dont get refund i will complain to Dubai consumer rights. I am calling customer service in hold for 45 min and calls keep on Transferring terrible service

Dear Customer care, I am writing from Kuwait as from yesterday(15.Jul.2019), I found that my favourite Pehla plus channels(for which I took the subscription) are removed from my OSN account WITHOUT MY KNOWLEDGE or APPROVAL and unwanted channels are added which I am least interested in. This is totally unacceptable behavior from the Company's part and I strongly object to it. I pay 12KWD monthly. I tried to place a complaint via phone and it asks for the OSN id, which I am unaware of. Why is it so difficult to get to your customer care when you can keep a call back facility?
Request your kind team to fix my issue by restoring the channels I subscribed for.

Thanks n Regards,
B Jacob