Direct TV / 500.00 unseen charges
My 86 year old dad signed up for services with direct tv and they helped themselves to his credit card for 500.00 he was so frusated with their service he cancelled in 2 weeks. Not knowing the yet of 500.00 overcharge. N29.99 a month is almost 600.00
Date: friday, july 24, 2009 1:30 pm
From: directv customer service <email@example.com>
Subject: rip off [reference #: [protected]]
Response (Mabel lyn v. - [protected]) - 07/24/2009 10:30 am
Dear ms. Kathy,
Thanks for writing. I understand your concern about the charges on your father's
Directv account. I just want you to know that the your father agreed to sign up
For the service but then disconnected it within the agreement period so an early
Cancellation fee was billed.
Please know that directv significantly discounts the price of equipment and
Installation so we ask customers to agree to a programming commitment of 12-24
Months effective when they accept and activate service. I see that you activated
Equipment on 05/04/09 and at that time your father agreed to a 24 months of
Programming agreement. Since the account was cancelled the fee was charged.
For more information on programming agreements please visit our web site at
Moving forward, under the terms of the directv customer agreement, when the
Directv service is cancelled all outstanding charges are billed to the method of
Payment we currently have on file. The customer agreement is available online at
Directv.com/agreements. Please see the payment upon cancellation section for
We have found that the fees we have billed are correct and valid. Directv is
Unable to honor your credit request.
Thanks again for writing.
Mabel lyn v.
Employee id #[protected]
Directv customer service
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Customer (Kathy kathy) - 07/23/2009 06:50 am
My 87 year old father ordered your services, and didnt like it, do to being
Unfamiliar with the new stations and all the computeized programing.He had
Service for maybe a week, i just went through his bills and you charged him
Almost 500.00. This has to be incorrect they didnt even give him a disk they
Used his neiobors old one.The bill is on 5/26/09 can you please bring your
Attention to this account and reimburst him...Frank lear 8473 monroe ave
Cincinnati ohio 45236...513-793=1003
©[protected] cincinnati bell inc. All rights reserved.
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