On october 22, 2008, when I called directv to get information in my process of making a decision on switching from cable to directv, I specifically asked about getting local dallas channels. I was told that I could get them, I just had to sign a waiver and wait 4 weeks. The sales woman said the local cable company had a monopoly on the local channels, which the fcc was requiring them to discontinue as of february 2009. The sales woman gave me a great deal, so I went ahead and signed up for service. One of my co-workers lives near me, same county, same zip code, has directv and they get the local dallas channels, and they never went through any waiver process to get them.
A few days after installation, I was talking to a guy who used to install satellite tv service in my area, and he told me that everyone he new, recently, had been denied local channels. At no time was I informed by the directv sales woman that only 1 out of 5 waiver requests are approved.
For the past week, I have been having almost daily e-mail correspondence with customer service reps from directv. The first response to my question on the waiver was that only 1 in 5 requests are granted, and that it is not directv that has any control over this situation. Here is the latest e-mail response on this subject: "i understand your frustration with not being able to get local channels in your area. As you know, we don't carry locals in your area right now and we don't currently have plans to add it to our lineup. " he stated that the waiver request submitted on my behalf has been sent to new york and la. He also stated that he knows nothing about the fcc requiring the local cable company to discontinue their monopoly on the local channels.
If they don't carry local channels in my area, then why was I told that I could get the local dallas channels, and why does my nearby co-worker get them?
Now i'm locked into a 2 year contract with no abc, nbc, cbs, fox, cw, etc. I expect that I will now have to purchase a new outdoor antenna to receive these channels, and then I will have to use an ancient vcr to record my series programs when I am unable to watch them live. My service includes 2 dvrs, but they won't record channels off the antenna.
I would be very interested to know if anyone else has been deceived regarding local channels in the outlying areas of dallas, texas.
When we moved from another city to Simi Valley, we did as DirecTV told us and that was to take the equipment and leave the dish. We did and we also upgraded to HD. After of year of total ignorance from their customer service department we decided to have the new AT&T system installed. We did and cancelled our DirecTV, which we had for almost 5 years. On their last bill they added a $250.00 cancellation charge claiming we were in to another 2 year contract.
We never signed any paperwork locking us in to another 2 years and was told that on our first monthly bill they disclosed that we were locked in to 2 more years. BS. We won't pay it. By the way, the AT&T system is fantastic!!
I had been with direct tv for several years (About 7 or 8 yrs) and as they stated I always bought my equipment from then. About a year ago I "bought" an hd dvr for about 300.00. When I noticed I was getting charged a lease fee of 4.99 mo. I thought "oh this is another mistake", as in the past when they were charging me when they shouldn't because I had purchased not leased my equipment. When I called in to rectify the situation I was told no I did not buy this piece of equipment for $300.00 I leased!!! I said who in their right mind would pay to lease something for 300.00 + 4.99 a month. I told the rep to look and see that I always purchase. I was told at that time that they no longer sell equipment they only lease. I asked her to show me where I signed saying I leased this equipment. She told me it was on the paperwork I signed when it was installed (By a company, who by the way took my old receiver that I owned and they tired to charge me for this receiver also). I told her it said nothing on the paperwork about leasing. Fast forward several months and I decided to cancel my service since the hd dvr never worked most of the time. When I went to cancel they charged me over 100.00 for the rest of the lease they say I signed up for at 4.99 or 5.99 a mo. (It changes at random) they also told me I had to return the hd dvr. When I reminded them that I bought it and to show me where I signed the rep. They told me there was a sticker on the box!!! Since when does a sticker on the box constitute a binding contract???!!!
I told them I would not return until they proved to me that I signed something stating I leased a piece of equipment for 300.00 (Equipment I see on ad for free all the time).
Being that they are direct tv and can do anything they want and ruin my credit they now demanded that I now pay over $500.00 for this hd dvr!!! Or they would report me to credit agencies. I decided to go ahead and return while I figure out how to fight them. Now that I have returned the equipment I have now gotten another bill for tax!!! For the amount of $38.78!!! This is absolute thievery and fraud!!
If you could be of assistance or point me in the correct direction I would greatly appreciated it. It is time we stop this corporate fraud the thievery in this country!!
Direct tv ran a ad in the local paper for 39.99 a month for 200 channels and local broadcasts. The salesman on the phone told me local channels are not availble today but would be soon.In the start he said I could file a waiver and get eastcoast or westcoast bradcasts fron abc, nbc, fox and cbs. He stated after you install you ask the installer to contact them and they will reprogram to get these. The installer told me he couldn't do that and I needed to call to file a waiver. After hours on the phone I receive a email back stating only 1 in 5 are approved and most likely mind will not be approved. I called them back within a couple hours of installing these and requested to speak to a supervisor to find out the sales staff is located in the phillipines. I requested to have these returned and a complete refund which tell said I would receive since it had been only a couple hours. I contact the fcc and the ohio attorney general and filed complaints. Prices do not match, promises made and not made. Buyers beware these are real crimials. Where are our senators and reps overseeing these thiefs.
Join with me in a starting a class action suit!! I dont know a thing about how to do it.
I called up the "Order Now" phone number [protected]) from www.directv.com to order a new subscription. After talking for 30 mins. the lady booked me for "Plus HD DVR" Package and we agreed on an install date. I took a day off from work expecting the technician. I was extremely disappointed when the technician showed up with a regular non-HD DVR equipment saying that that was what I had requested. When I called up the phone number he gave me [protected]), Directv told me that I had booked a non-HD package and if I want to change it I will have to accept a different deal than that was offered to me initially (I was offered the internet deal originallywhich the guy from the [protected] was not ready to offer me). This was an extremely rude and impolite guy who claimed to be a customer service manager who blatently disregarded my words and called me a liar. He said the number i called [protected]) would be some internet retailer that offered me that deal (In fact, it was not true..i was just talking about the "Plus HD DVR" package deal that was still available on www.directv.com).
This was my worst experiance ever with a retailer. I have had Comcast, DISH, AT&T but never faced such humiliation. I am never going to go with Directv and I will persuade as many of my friends as I can to switch to Dish Network, Comcase or AT&T UVERSE which are extremely better compared to these people who dont know how to value people.
I initiated service less than 6 months ago and have been very happy until the last week. My HDTV service has stopped working entirely (I don't know if it was related to the software download Directv uploaded, but it happened at around that time). Now Directv customer service people inform me that I have 2 choices: 1. pay $50 for someone to come out to fix your service, or 2. buy a warranty on THEIR equipment. Before I take either of those options, I will choice option 3. disconnect Directv service and go back to Comcast where I was never charged for service calls and where I was always credited back for time that service wasn't working perfectly (which I never had to ask them to do).
I did read accounts just like this online before getting their service and I didn't believe they could be true. Until this one bad experience, I had been very happy with their installation tech who was thoroughly professional and careful, happy with their excellent HD DVR (much better than Comcast's), and happy with the service. It just goes to show how far bad customer service and charges will get a company.
I will resort to reading and/or talking to my wife before paying their ridiculous fees.
To whom it may concern, I am very upset with directv. We have had directv for years and have not ever had...
I have received a credit collection letter from oms on behalf of directv. This is for service at 10 codman park #3 in roxbury ma 02119. I have never had service at this location. When I had directv service I lived on 5 wayne street, dorchester ma 02121. When I was moving from the wayne st location I contacted directv and had the service interrupted/disconnected until I moved and then I would call to reinstall. I have never reinstated that service. I contacted oms and told them that I was disputing these charges and to please not contact me again. Oms has rude employees who constantly keep calling my home. After I explained that I was disputing these charges, I started receiving collection bills in the name of alicia fraiser for service at 10 codman park #4 roxbury for the same amount $665.77 can you please help me. My credit is a mess because of this.
Thank you lisa frazier [protected] (W) [protected] (H)
Just spent 3 and a half hours on the phone with directv and skylink. No one showed for our scheduled appt to get new receivers and a dish. I was transferred to india and back, repeating my story several times. Got hung up on 4 times. (Put on hold twice, no-one ever came back. ). I will cancel my service. I have a friend who can help me get satellite under the table we will say. I will never pay for satellite or cable again. :)
Sudden loss of service. Tryed to get in touch with direct tv. No direct service lines. Just ads to buy more or special packages. Finally got in touch wsith someone. A charge for a technician to come to the house. Several weeks now wiothout service; the technician finally comes, says everything is fine and we did have intermittent service to our hd tv. We told direct tv that they must send us a correct bill for only the time we actually had service. We then got a bill for technician fees plus insurance plus—late fees. No, we want a corrected bill no late fees, because we are disputing your bill. After several emails they took off a few days of the bill but kept applying the late fees. By now, we are irritated and said send us a corrected itemized bill and we will pay it, without the late fees. They said they would disconnect us. Once they disconnected us - the contract was broken, and we went to another service. Also, the attorney generals' office has received all email records along with a complaint form and any further correcspondence including an "unauthorized" charge that our charge account credited back to us as a result of informing them immedidately.
We intend to follow this through until this industry has regulations that require them to meet fair business practices and have readily available service numbers and qualified technicians to repair there service.
When I ordered service from DirectTV, the sales representative promised to provide two HD-DVRs, without charge for either. When the installer came a week and half later, I was not home but my wife was. They only install one HD-DVR and one “standard” receiver.
When I called customer service, they said they could not do anything and transferred me to a person, who would only give me the name of Mistah, in the Retention Department. She refused to live up to the initial terms of the deal and, instead, offered to send me a HD-DVR for $130 -- $99 for the unit and about $30 to ship it to me because I did not have that in the initial installation. They claim that the initial order (of which I never received confirmation) was for one HD-DVR and a standard receiver. I asked Mistah to listen to the tape of the call and she claimed that no one had authority to listen to a recording of my initial call with the sales representative.
I sent an email to DirecTV after the call complaining and instead of living up to the offer of their initial sales representative, the representative, a "Brandon C ID 401102" wrote:
"I was able to confirm that you have already spoken with our retention group and we have made an offer that DIRECTV feels to be fair, and will be unable to expand upon this offer.
"Please know that when you call DIRECTV our automated system notifies each customer that 'calls may be recorded for quality assurance purposes.' This does not indicate that all calls are recorded, and the calls that are can only be used to ensure that the call was handled in accordance with DIRECTV guidelines and expectations. These calls cannot be accessed or monitored for any other reason."
Apparently, engaging in bait and switch, lying to prospective customers, and engaging in fraudulent conduct must be viewed as a call that "was handled in accordance with DIRECTV guidelines and expectations." Otherwise, I fail to understand why they made no effort to access the recording of the call (or at least determine whether it was recorded).
It is hard to believe that these people are rated high in customer service. If you decide that you are going to sign up for DirecTV, be forewarned and make sure that you get written confirmation of everything you ordered -- that might help. Of course, companies engaged in fraudulent practices will always do something deceitful, so you might be better off selecting another service – cable or the Dish Network.
Directv has a really bad habit of charging customers for stuff you don't want or even asked for. I was charged for a stupid tri-pod (70 bucks) that i didn't need, they can mount the dish to anything but they said i needed it. If i want the dish mounted on the wall like i asked for i have to pay 50 bucks for them to come out again. They rip you off for everything, here's a letter to prove my point, they sent me this magazine and charged me 4.50 a month for over a year. See for yourself, my letter to directv and the response from them:
Good morning, my name is andre m. For some odd reason you guys signed me up for your directv magazine and even worse charged me $3.99 a month without my consent. I never ordered this product and never authorized the charge to my bill. Please remove me for this unauthorized order, like i said i never ordered this magazine. And i'd like to be credited for all the times i was charged. Sorry for the trouble but this was never authorized. Thank you for your assistance. Andre
The responce from directv:
Response (Anthony d.) 10/09/2008 08:34 am dear mr. M, thanks for writing. I understand your concern about removing and getting credit for the access directv magazine. Per your request i have removed access directv magazine from your account. This change should be reflected on an upcoming bill statement. You may receive a few more issues but your account will not be charged. Directv is unable to credit for the previous months you have been billed for the access directv magazine. However, after reading your email and reviewing your account, i see that you are eligible for some complimentary programming. I've added two months of free showtime unlimited to your account to compensate for the charges for the access directv magazine. We hope you enjoy your free programming. Sincerely, anthony d.Employee customer service catch up to 14 games every week this fall with nfl sunday ticket.
After my contract ended with directv I moved and decided to join services with another company. Serveral months later I get a bill from directv for ppv movies that I didn't order. How can you end a contract with a company and start services with another. Only to find out that your no longer with the company that is trying to charge you for the months that you have been with the new company.
Yeah amazing. I've written to the main office and made several phone calls disputing these charges, but nobody has an awnser. All I get are these stupid letters in the mail, with threats of collections.
I ordered the $99 per month 'Bundle my Services' offered by AT& T/Direct TV. The way the deal...
We constantly get the 771 searching for signal area. There is absolutely positively nothing that can be in the way and the weather is perfect. They want to charge 79.95 to send some boy out to look at it when it is their product that is the problem. Also they have overbilled us nearly every month for the past year. We have to constantly call and get it sorted out. Correct one month then wrong again. What idiots. And the customer service is rude and useless. And that 2 year contract ! That big cement block around your neck. Never ever again. Never. How companies like this can be allowed to rip people off is just beyond me. They have no ethics and morals.
We received a call from a Direct TV representative that stated we MUST upgrade our existing equipment by Jan. 2009 or we would no longer receive the Direct TV channels. This was a Direct TV upgrade and the Direct TV rep stated their would be NO additional charges or fees. Guess what? The bill increased. I tried cancelling their service and was told by 5 different phone reps that there is a $480. cancellation fee. I explained that we did not request the upgrade nor did we want it but we were told it was required to continue service. The phone rep even stated that the direct tv equipment we had was 4 years old and outdated and an upgrade was required to continue getting the channels but the cancellation fee was still required. I was never given a new contract, we were never told that with this new equipment, that we didn't request or want, would require a new contract nor were we ever told that to discontinue their service their would be this fee. The reps said it is in the small print on the back of the contract you signed 4 years ago.The only offer Direct TV gave us was a discount, back to where we started before the upgrade! After numerous call and conversations to the phone reps I have emailed direct tv hopefully I will receive a phone conversation and a favorable response to my complaint. As a consumer what rights do we have not to be taken by these companies.
[protected]@aol.com To: [protected]@aol.com; [protected]@aol.com
Date: Tue, 14 Oct 2008 8:13 pm
To whom this concerns,
I received Verizon Phone and Internet in 2006 with the understanding in the future there would be Fios TV. In the mean time I received Direct TV as a bundle. During those two years I had some problems with Direct TV. Since I purchased this through Verizon, I called them and they said call Direct TV. On one occasion my bill went up $30.00. I didn’t know why or who I should call. So I called Verizon. They said please call Direct TV. So I did. They said they change there billing date, so I paid for ½ month extra. This as a customer is what I have been going through for the past two years. I feel that there is little to no communication between Verizon and Direct TV. Now, finally Verizon has come out with Fios TV which I have been o n the waiting list for 16 months. They called and I told them to install as soon as possible so if I have any more problems I can call only on company (Verizon). After I set up a date with Fios to install and had a date for installation on Saturday, October 11 I called Direct TV, cancelation department for procedures to cancel. The woman told me she would take $10. 00 a month off, I told her no that I wanted to cancel. She said boxes would be mailed with return address with postage. She said to call on the day you want us to cancel. I received Fios tv on Saturday, October 11 and on Sunday I call to cancel Direct TV. The man also offered the $10.00 a month off and when I said no that I had Fios already installed he told me that I would owe direct TV $125. for ending an early contract. I said what contract? The one I sign when I updated 1 of the receivers to HD was his answer. The guy who installed the HD never told me about the contract. But what is worst the lady that I called 2 weeks prior for procedures on the cancelling never told me=2 0about the $125.00 charge when canceling. If she had told me I would have stayed with Direct TV for the length of the contract. Why didn’t the first person I talk to tell me about the $125.00? Why didn’t the man who brought the HD tell me about a 2 year contract when I was signing for a box not a contract? Why when I called to order HD did they tell me about a contract? I feel as a reliable customer for 2 years that I was NOT informed and that the $125.00 be dropped. Thank you for listening.
Last year attempted to move my residential service to my business. During installation notified me that he can not complete the installation and would need to set up a bussiness account, which we did.
Shortly there after started receiving two bills at the same location, after three months, hours of phone conversations and hundreds of dallors later had the service disconnected as Direct TV could not resolve the issue.
Two months after service was disconnected still receiving two bills at the same location with no service and all equipment returned finally resolved with Direct Tv all fees and charges waived.
Now eight months later with no communication from Direct TV I am receiving mail and threating phone calls at my business from not one but two seperate collection companies. Any help
I responded to the Direct Tv hook-up through my daughter for a 50 dollar referal for each of us, then I...